Crosses product specific transaction systems – that push the customer down – where they must inderstand on your business works. Complexity is not well hidden. I tried to get a new invesment product from my bank the other day. I wont mention the name – but one of the biggest in America – Now I have 6 checking accounts, my wife’s business accounts, mortgagee, and credit card and I called and they had no idea who I was. Now Im not a big spender and they may have segmented me to some micro segment –deemed irrelevant. Arounf the same time I came home and my son was watching the Simpsons – and dad – can you order a pizza for my friends. I am too busy – so I called – based on my Phone number they knew – wo I was –complete history oif my orders – and even asked “How is Justin? I he OK.
1. Firms don’t want to pay them 2. Core P&A system 3. Complex rules that are in that P&A but also in human, supported by e-mail, stickey notes,
All businesses pay bills and they come in via paper, fax, emerging EIPP formats. Most have several Finance ERP solutions. The process of approvals is moving to STP but exceptions “rogue POs, for example, absorb most of the time and create inefficiency. Point is – the complete process is not the ERP that absorbs metadata and triggers payment and keeps the transaction record, it is the combination of off line –human - and on line behavior which must deal with managing unstructured content and huan decisions. And they wrap in efficiency to meet demand of the ERP-driven process. . It is the untamed process.
A Little BPM with Your SharePoint: AIIM Webinar Preview
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But firms still struggle to manage untamed business processes Customer On-boardingIn association with: Presented by:
But firms still struggle to manage untamed business processes Claims ProcessingIn association with: Presented by:
But firms still struggle to manage untamed business processes Invoice ProcessingIn association with: Presented by:
Enterprises Process Deployment Trends Reflect These TrendsIn association with: Presented by:
A Little BPM with Your SharePoint? Curiosity piqued? Register (it’s free) at http://www.aiim.org/Events/Webinars/201 20208-webinar February 8, 2012 2 PM (EST)In association with: Presented by: