1) PWGSC's IT Services Branch provides $460M in annual IT services to government departments and has implemented a shared services model called IT Shared Services (ITSS) to improve service delivery and efficiency. 2) ITSS aims to provide a portfolio of standardized and interoperable IT products and services to government clients in areas such as security, data centers, networking and desktop services. 3) ITSS is taking a phased, client-centric approach to service implementation and is focused on governance, transparency, and continuous improvement to become a valued partner to government departments.

1. PWGSC’s Information Technology Services Branch IT Shared Services: Continuing the Journey Maurice Chénier A/Chief Executive Officer Information Technology Services Branch Public Works and Government Services Canada GTEC 2008 October 29, 2008

4. Scope of IT Infrastructure in the GC IT is big business Opportunity for Government to realize efficiencies through phased uptake of IT Shared Services solutions PWGSC’s IT Services provided to GC departments - now $460M annually Source: Expenditure Review Committee, FY 2003-04 data IT Shared Services FY 2003-04 $4.95B Distributed Computing 31% Data Centre 21% Telecom 16% Security & Architecture 2% Corporate Administrative Systems 7% Program Applications 23%

8. Enabling PWGSC’s Modernization Agenda Real Property Finance Acquisitions Information Technology Services Accounting, Banking, Finance Other Transformation requires IM/IT enablement Business Transformation Virtual Office Acquisitions Renewal Shared Travel Services GC Marketplace Business Intelligence Systems Rationalization Shared Services CIO Function IM/IT Strategy TCO/Cost Control Framework Business Process Reengineering SIGMA Imaging expansion Pension Modernization Pay Modernization HR HR Renewal, PeopleSoft Planning, Express Staffing PWGSC

9. IT Shared Services Roadmap: Expanding service offerings in a phased approach Deliver suite of IT Security options to meet GC needs Government Partnership – Proof of Concept Consultations - Explore IT Security Services options Secure Channel Internal Credential Management Consult with industry IT Security Services Roll-out desktop services products to GC community in a phased approach Expand product lines and components Build delivery capacity Government Partnership for selected suite of desktop services - Health Canada for email services Identify GC requirements and opportunities Consult with Industry Distributed Computing Environment (DCE) Expand offerings to GC community Ever-greening Explore GC wide opportunity -Consult with industry to ensure green approach, delivery capacity CRA Partnership Data Centre Consolidation / Virtualization – state of the art facilities, security standards PWGSC Data Centre –infrastructure renewal –generating efficiencies+ Consult with industry Data Centre Services (DCS) Expand Network Services capability to GC Metro Area Network for NCR – agility and effective management GC Enterprise Network – a partnership with Service Canada Wireless Services Wide take-up Consult with industry Networks / Telecom

11. Client Portfolio Management: Engaging clients in a structured and integrated team approach Strategic Planning Lines of Business Our products & services Budget Pricing Transparency Service Level Agreements Marketing Events Client and Business Forums Governance Key Action Items Issues Client Satisfaction Client Department/Agency Major Initiatives Projects Listening to clients … delivering solutions Portfolio Lead Client Relationship Manager - A single point of Accountability

12. Governance of IT Shared Services: a collaborative approach IT Shared Services Council (ITSSC) Chief Information Officer Council (CIOC) Decision Making IT Security Management Board (formerly SCMB) IT Security Advisory Panel (formerly PPAC) Data Centre Services Management Board Distributed Computing Environment Management Board Telecomm Management Board Telecomm Advisory Panel Dist. Computing Environment Advisory Panel Data Centre Services Advisory Panel Chief Technology Office facilitating IT innovation ITSS Marketing Team facilitating IT community participation PWGSC

20. A Roadmap for IT Shared Services Delivery Developing the Workforce ... Our Strengths ... Embracing Innovation Accomplishing our Mission and Achieving our Vision CLIENT Improved Service Response Expanded Client Base CLIENT Improved Service Response Expanded Client Base PROCESS Increased Efficiency and Effectiveness Increased Product Focus and Alignment and Organizational Capacity Needed to ... PROCESS Increased Efficiency and Effectiveness Increased Product Focus and Alignment Financial Base ... ... Satisfy our Clients and Grow Our Client Base PEOPLE SUPPLIER Business - Like Culture Effective HR Strategy Good Relationships with Major Suppliers PEOPLE SUPPLIER Business – like Culture Effective HR Strategy Good Relationships with Suppliers FINANCE Solid Foundation for Growth FINANCE Solid Foundation for Growth

21. PWGSC’s Information Technology Services Branch IT Shared Services: Continuing the Journey Maurice Chénier A/Chief Executive Officer Information Technology Services Branch Public Works and Government Services Canada GTEC 2008 October 29, 2008