LTE/4G and Mobile Money                                                        Risk or Reward?                            ...
Objective              Developing a comprehensive              operational and business Risk Mapping              model fo...
Participants               Project Champions :                  MTS Allstream                  Etisalat Egypt          ...
Use Case Scenario 1:                                                                  LTE Rollout               1.     An ...
Use Case Scenario 2                                                                   Mobile Money over LTE:              ...
Overall Use Case Flow                                            CSP rolling a                                            ...
Demo Scenario – cVidya                                            RA & Fraud Risk Management for LTE           Jan 2011  ...
Demo Scenario – cVidya          © 2011 TeleManagement Forum | 8           www.tmforum.orgv2011.1
Demo Scenario – cVidya          © 2011 TeleManagement Forum | 9           www.tmforum.orgv2011.1
Demo Scenario – Microsoft          1. Risk assessment results generated by the cVidya             solution are enhanced   ...
Demo Scenario – WeDo Technologies               Taking advantage of rolling out LTE and to get more traction from its    ...
Demo Scenario – WeDo Technologies              GB969 - Fraud Management Implementation Guide              FM Business Metr...
Demo Scenario – WeDo Technologies              GB969 - Fraud Management Implementation Guide              FM Business Metr...
Presentation – Ericsson               LTE networks enable higher bandwidth applications (like video) and                h...
Benefits              Ability to conduct revenue assurance and fraud               management risk assessments for LTE/4G...
Service Provider Quote          “LTE and Mobile Money are strategic growth areas          for CSPs. This innovative cataly...
Service Provider Quote                “As moving to such strategic projects can be very                risky, this Catalys...
Service Provider Quote                “The new challenges for CSPs as they move to LTE and                the provision of...
Service Provider Quote                “Increased growth in the areas of LTE and Mobile                Money will also mean...
TM Forum Outputs               Standards and Guidebooks :                 Revenue Assurance Guidebook                Bu...
Thank You!          © 2011 TeleManagement Forum | 21            www.tmforum.orgv2011.1
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TM Forum #MWA12 Catalyst Presentation with cVidya

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cVidya presented their ProactiV Risk Mangaement tool and about developing a comprehensive operational and business Risk Mapping model for LTE/4G networks and Mobile Money services, using TM Forum’s Frameworx latest entities and best practices

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TM Forum #MWA12 Catalyst Presentation with cVidya

  1. 1. LTE/4G and Mobile Money Risk or Reward? Management World Americas – 2012 December Orlando © 2011 TeleManagement Forum | 1 www.tmforum.orgv2011.1
  2. 2. Objective Developing a comprehensive operational and business Risk Mapping model for LTE/4G networks and Mobile Money services, using TM Forum’s Frameworx latest entities and best practices © 2011 TeleManagement Forum | 2 www.tmforum.orgv2011.1
  3. 3. Participants  Project Champions :  MTS Allstream  Etisalat Egypt  Digicel  Rogers Communications  Participants :  cVidya Networks  Ericsson  Microsoft  WeDo Technologies © 2011 TeleManagement Forum | 3 www.tmforum.orgv2011.1
  4. 4. Use Case Scenario 1: LTE Rollout 1. An innovative CSP is planning to rollout a new LTE/4G network 2. The CSP Risk Management Analyst is conducting a pre- launch revenue assurance and fraud management risk assessment 3. Based on the results, the analyst recommends the suggested revenue assurance and fraud management controls that are expected to provide the best ROI 4. The CSP is rolling the new LTE network, and the suggested RA & Fraud controls are implemented 5. Following the rollout, the risk management analyst is reevaluating the existing controls, and recommends fine- tuning changes including implementing new controls © 2011 TeleManagement Forum | 4 www.tmforum.orgv2011.1
  5. 5. Use Case Scenario 2 Mobile Money over LTE: 1. An innovative CSP already supplies 4G services over 4G, and wants to broadcast a Global Motor Racing event where each Customer can subscribe it over Mobile Money services. 2. Since this service depends on 3rd parties (e.g. financial sector provider), CSP must guarantee that this service will be well controlled in order to mitigate the Risks of Fraud and assure the correct revenue. 3. On its cockpit dashboards, CSP’s CFO has detected some alarming Revenue Assurance indicators. At the same time, there were being detected several Fraud events 4. After detecting both revenue leakages and fraud causes, CFO and its Enterprise Risk Management team understands that happened several Fraud incidents that generated the revenue losses. © 2011 TeleManagement Forum | 5 www.tmforum.orgv2011.1
  6. 6. Overall Use Case Flow CSP rolling a new LTE/4G Network RA & Fraud RA & Fraud Risk Analysis Analysis for Mobile Money For Network Rollout Services LTE/4G Go Live Fine-tune ERM, RA and FM tools © 2011 TeleManagement Forum | 6 www.tmforum.orgv2011.1
  7. 7. Demo Scenario – cVidya RA & Fraud Risk Management for LTE  Jan 2011  An innovative CSP is planning to launch new LTE/4G network  RA and FM Risk Assessment is performed  Focus on customer satisfaction during roll-out phase (satisfied customers during rollout have more impact than under billing)  Selecting a set of RA and FM controls to be implemented  Jan 2012  LTE/4G Rollout begins, and selected RA & Fraud controls are implemented  April 2012  Controls are evaluated and compared with initial risk assessment  Risk strategy is fine-tuned, and new controls are added  November 2012  Rollout phase ended successfully  Customer satisfaction rates are as planed  Priorities changing to also include revenue leakage detection and prevention controls © 2011 TeleManagement Forum | 7 www.tmforum.orgv2011.1
  8. 8. Demo Scenario – cVidya © 2011 TeleManagement Forum | 8 www.tmforum.orgv2011.1
  9. 9. Demo Scenario – cVidya © 2011 TeleManagement Forum | 9 www.tmforum.orgv2011.1
  10. 10. Demo Scenario – Microsoft 1. Risk assessment results generated by the cVidya solution are enhanced 2. Using MS interactive data exploration, visualization, and presentation tool 3. Providing intuitive ad-hoc reporting for business users 4. Enables users to present and share insights with others in their organization through interactive presentations © 2011 TeleManagement Forum | 10 www.tmforum.orgv2011.1
  11. 11. Demo Scenario – WeDo Technologies  Taking advantage of rolling out LTE and to get more traction from its Customers, a CSP will broadcast for the 1st time a Global Motor Racing where service’s subscription will be made through Mobile Payments.  Since this service also depends on 3rd party companies (TV and financial sector provider) CSP implemented a set of Fraud controls.  Before the event CSP detects some misalignments between subscribed services on the network and billed. Through this situation, was implemented a new control at Fraud Management System to avoid this situation.  During the event broadcasting, FM system has detected some probable new fraud events, mainly related with credit card payments © 2011 TeleManagement Forum | 11 www.tmforum.orgv2011.1
  12. 12. Demo Scenario – WeDo Technologies GB969 - Fraud Management Implementation Guide FM Business Metrics and Performance Indicators © 2011 TeleManagement Forum | 12 www.tmforum.orgv2011.1
  13. 13. Demo Scenario – WeDo Technologies GB969 - Fraud Management Implementation Guide FM Business Metrics and Performance Indicators © 2011 TeleManagement Forum | 13 www.tmforum.orgv2011.1
  14. 14. Presentation – Ericsson  LTE networks enable higher bandwidth applications (like video) and have the latency and jitter suitable for higher quality video and real-time financial transactions  With LTE speeds and capabilities, usage will increase  CSPs are moving from unlimited usage to capped usage, which creates the need for real-time rating and interest in subsidization by third parties interested in getting content in front of users on limited plans  New business models - made possible with service aware charging and mobile money - require money transfers and more comprehensive service and revenue assurance capabilities  CSPs will have many new partners (content and financial partners) and must ensure fraud and revenue leakage is identified quickly and resolved  CSPs need tools for capitalizing on revenues while minimizing risk © 2011 TeleManagement Forum | 14 www.tmforum.orgv2011.1
  15. 15. Benefits  Ability to conduct revenue assurance and fraud management risk assessments for LTE/4G pre-launch, and the required fine-tunes post-launch  Ability to better asses, prioritize, and evaluate RA and Fraud controls according to the business strategy and service maturity  Enhanced visualization that enables better information sharing and decision making  A model to tackle the several risks of rolling out new Mobile Money services, since they are financial services who depends on 3rd party companies  Leveraging TM Forum standards and best practices © 2011 TeleManagement Forum | 15 www.tmforum.orgv2011.1
  16. 16. Service Provider Quote “LTE and Mobile Money are strategic growth areas for CSPs. This innovative catalyst can help us manage risk, in addition to meeting business and financial goals for these services” - Loreen Edkins, Director of Enterprise Architecture – MTS Allstream © 2011 TeleManagement Forum | 16 www.tmforum.orgv2011.1
  17. 17. Service Provider Quote “As moving to such strategic projects can be very risky, this Catalyst would help assess our preparedness for managing and reducing underlying risks through innovation and collaboration between industry experts" - Hesham Salah, Internal Audit Manager – Etisalat Egypt © 2011 TeleManagement Forum | 17 www.tmforum.orgv2011.1
  18. 18. Service Provider Quote “The new challenges for CSPs as they move to LTE and the provision of Mobile Money services will in the coming years introduce a new raft of risks and threats to a CSP’s business. Risk Managers need to consider these new challenges before the services are launched and then continually refresh their approach as these services mature. This catalyst is a step in that direction” - Joseph Simmonds, Group Head of Business Risk – Digicel Group © 2011 TeleManagement Forum | 18 www.tmforum.orgv2011.1
  19. 19. Service Provider Quote “Increased growth in the areas of LTE and Mobile Money will also mean increased risk for CSP’s. This catalyst allows us to explore potential areas of risk to the business, and to consider mitigation technique’s before the risks become reality” - Krista Saarinen, Director Fraud Management – Rogers Communications © 2011 TeleManagement Forum | 19 www.tmforum.orgv2011.1
  20. 20. TM Forum Outputs  Standards and Guidebooks :  Revenue Assurance Guidebook Business Process Framework (eTOM) – GB921 Fraud Classification Guide – GB945 Fraud Operations Management Guide - GB947 Revenue Assurance Guidebook – GB941 Business Metrics Automation (BMA)  Frameworx Certification  Abstraction and Presentment © 2011 TeleManagement Forum | 20 www.tmforum.orgv2011.1
  21. 21. Thank You! © 2011 TeleManagement Forum | 21 www.tmforum.orgv2011.1

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