Join Broadspectrum as they share how they achieve their business goals using a cloud-first IT strategy and AWS for "as a Service" deployments. To support new customer projects, Broadspectrum frequently needs to set up new sites or offices. This often requires setting up infrastructure for a specific site for only the duration of the project. Learn how Broadspectrum leverages AWS and Wipro's Boundary Less Data Center Solution to enable on-demand provisioning of "site-in-a-box." Gard Little, analyst from IDC, Stephen Orban, AWS Head of Enterprise Strategy, and Ramesh Nagarajan, SVP of Integrated Services at Wipro, join the discussion. Session sponsored by Wipro.

1. © 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Dec/Thursday/2016
Enterprise IT as a Service:
Empowering the Digital Experience
for Broadspectrum

2. 2
Welcome
 Please fill in the Ticket with your
contact details.
 Handover the Ticket to the team.
 The raffle will be done at the end
of the Q & A session
Wipro Raffle Draw
Please Use #WiproAWSreInvent
for questions

3. 3
Our Panelists today
Stephen Orban
Global Head of
Enterprise Strategy
Amazon Web Services
David Watterson
Executive General
Manager
Business Services
Operations
BroadSpectrum Milind Halapeth
Vice President &
Global Head,
DC and Cloud (GIS)
Wipro Limited
Gard Little
Research Director,
Digital Transformation
Professional Services
Research
IDC
Ramesh
Nagarajan
Senior Vice President
& Head
Integrated Services
Wipro Limited

4. 4
Gard Little
Research Director, Digital
Transformation Professional
Services Research
IDC

5. 5
5 Trends Enabling the Future as-a-Service Economy
Legacy of longer, more expensive IT projects
Proprietary solutions/services;
simple prime/subcontractor relationships
Adjust scale, speed & cost of projects to stay relevant;
using DevOps, design thinking and hybrid delivery
Increasing complexity (e.g., more players, OpenStack)
Offshore labor arbitrage
“All shores” plus process automation; rethinking of
roles for humans and focus on lifecycle learning
Operations staff doing mostly transactional
tasks;
Ad-hoc analysis on unstructured data with
little business context
Operations focused on interpreting data, seeding new
ideas;
Real-time applied analytics models, techniques, and
insights from big data
2. Innovation Acceleration
3. Ecosystem Complexity
4. Labor Substitution
5. Proactive intelligence
Use IT spending to grow corporate profits Use HR productivity to grow profits (e.g., self service,
digital transformation)1. Slower GDP Growth
Yesterday and Today’s Economy Future as-a-Service Economy

6. 6
Cloud future won’t rhyme as well with past
2020 Consent Decree ???
1956 IBM Consent Decree
1994 Microsoft Consent Decree
+
2001 United States v. Microsoft Corp.

7. 7
Ramesh Nagarajan
Senior Vice President & Head
Integrated Services
Wipro Limited

8. 8
Cloud1
Winning in as-a-Service Economy
Wipro Digital Organization
Customer - CIO, CMO, CDO, Business Leaders
BVA
Roadmap Definition
DigitalAcademy
OrgChangeManagement
Digital
Strategy
Domain KPIs Business KPIs
Digital
Fabric
BLDC ™
App Strategy
Insights
Strategy
(Analytics)
Integration
Strategy
(iPaaS, BPS)
IoT Strategy
 Discovery and dependency mapping and cloud readiness ( Wreadiness)
 Application centric easement –framework placement ( place IT)
 Software platform for hybrid Technology blueprint definition ROI (Wtransfrom)
 Worked migration and factory ( WIPmigrate)
Cloud advisory implementation migration and management
Global DC
footprint
Integrated
M/F ass
Distributed
infrastructure
Hybrid cloud
Fabric
Cloud Brokerage
Reference
architecture
S/W define
and open
source
12 global
delivery location
ITIL V3, Integrated
Services Platform
seruityapplication infrastructure Cloud
Service NXT
Digital
Governance
Wipro Smart View
Cloud trust
Framework
RPA & cognitive
Intelligence
stCore
components
Enabling
Ro Bo DO Solution
Wipro’s Blue Print for enabling the Digital Enterprise
 Adopt Cloud First Strategy
 As-a-Service Offerings
 Outcome based approach
Market Approach
 Consumption based
 One Bill IT
Business Model
 Hybrid Cloud + Services
 Hybrid Cloud + Apps + Analytics
 Analytics + BPO + IIoT
Offerings
 Integrated Delivery
 RPA / Cognitive Automation
Delivery

9. 9
David Watterson
Executive General Manager
Business Services Operations
BroadSpectrum

10. 10
Safety Moment

11. 11
BRS – Customer Profile, Key Drivers and Vision
End State Vision
Enable pricing
and timing
predictability
Quick
responsiveness
to dynamic
business
requirements
Consume IT
as a service
across board
Key Drivers
 Simplify and enhance
provisioning of IT Services
 Reduce the total cost of IT
 Transform IT into a utility
model
 Enable flexibility to adopt IT
advancements in the future
 Remediate the number of
unsupported devices
 Address network latency
issues
 Enable self service
 Mitigate security concerns
Broadspectrum is an Australian headquartered
Client; Provide operations, maintenance and
construction services business; Operates globally
in the resources, energy, industrial,
infrastructure, property and defense sectors.
The Client
FAST FACTS
Employees
25,000 +
Revenues
~ AUD 4 Bn
Headquarter
Sydney, Australia
Type
Private

12. 12
The Case for Change
The need for change was driven by three factor: the need to better respond to dynamic business requirements; to replace aging systems with systems that
are agile and robust; and to lower overall IT costs at the same time
The opportunity was a maturing public infrastructure environment, with growing ecosystems of platforms and providers, and reducing network carriage
costs.
The Need
“Increased IT agility and lower IT costs”
Given the combination of these factors, AND given the growing availability of modern, scalable, consumption-based services in Australia, there was a clear
case to radically change the technology delivery and Transform
What Is Available
“Maturing consumption-based services”
Agility
Lower Costs
 Improved provisioning of new users and sites
 Improved network performance across all sites
 Increased the number of supported devices and enable BYOD
 Improved work order management
 Increased self-service mechanisms to enable improved workforce productivity
 Improved IT security
 Significantly reduce year over year IT operating expenses
 Shift away from a CapEx intensive supply model to a flexible OpEx based supply model for select
services
 Shift to services that can scale up and down with demand (cost and capacity)
 Enable future utilisation of low cost public infrastructure services
 Reduce fixed cost risk of the business
Agility
Lower Costs
 Rapid provisioning – new capacity can be provisioned in minutes or hours
 Ubiquitous – services are available over the Internet of private networks and accessible by
heterogeneous platforms (e.g., mobile phones, tablets, laptops, workstations)
 Rapid scaling - capabilities scale rapidly commensurate with demand
 Pay for what you use – charges are based on capability consumption rather than fixed capacity
buys
 Commoditisation – “as a service” capabilities are conservatively 18 to 20 percent less expensive
 Low to no capital investment – fixed cost risk is born by providers resulting in improved cash flow
for consumers

13. 13
The Path Forward
The Rationale for Wipro
 The relationship had delivered significant benefits to Broadspectrum through the initial outsourcing agreement
 Making investments in “as a service” capability and their services were sufficiently aligned with Broadspectrum requirements for the
foreseeable future
 Willing to bundle upgrade and remediation projects into the services requiring reduced BRS capital investment
 Demonstrated a strong propensity to reduce fees and improve service flexibility throughout early negotiations
 Willing to be flexible, innovative and adapt to BRS requirements. Committed to Broadspectrum’s success
 Going to market for the Transformation services would require additional capital investment, would delay the transformation and benefit
realization, and would not guarantee a better outcome
 We used an independent third party to evaluate and validate the commercial proposition – allowing us to avoid a full market exercise
 Clear pricing and service descriptors
 A sound footprint in Australia
 A strong partner ecosystem
 A strong relationship with Wipro
 Scale, scale, scale
The Rationale for AWS

14. 14
Benefits to BRS & Learnings.
We have Delivered what we Set Out to do
 We are ‘out of infrastructure’ - no longer involved in the provision of hardware from personal devices through to back end compute, and
everything in between (including DHCP, authentication, proxy services – all are now cloud hosted)
 Improvements have been delivered through
 Reduced provisioning time for new users, devices and sites
 Improved network performance
 Increase the effectiveness of self-service mechanisms to improve workforce productivity
 Significant IT security improvements
 Lower cost
 Capital light
 Partner with someone that has been down the path before – it is complex and full of surprises
 Treat applications as applications, not workloads
 Push through the barriers – better to ‘rip off the bandaid’
 Communicate with your business – this is not back-room IT business, and it will have an impact as you move to a new model
What we have learnt

15. 15
Milind Halapeth
Vice President & Global Head,
DC and Cloud
(GIS) Wipro Limited

16. 16
Service Blueprint
Transformation Proposal
Next Generation Blueprint
Process Information System Service / Staff / Capability Governance Security
Live Workplace Hybrid Cloud Site-in-a-Box
Innovation
Framework
Migrate and On -
board
Next Gen Service
Management
Utility pricing with
chargeback
Business Engagement, Technology adoption, Catalog evolution, Digital Transformation
 EUC Fleet refresh
 Tools & security
refresh
 BYOD support
 Public, Private,
PaaS
 Catalogue based
self service
 ServiceNXT CoC
 State of the art
iWAN technology
 Next Gen WiFi
 Enhanced
security
 Named role
 Innovation
governance with
KPI
 Leverage Wipro
resources
 In-depth analysis
 Factory Approach
 Dedicated Teams
 Multiple Tools
deployed
 Automation and
Cognitive IT
 Self Service
 Skill based routing
 IT Business
management
 Product
management
 Billing and
entitlement
Managed
Applications
Managed
Platform
Managed
Infrastructure
Traditional
On-Premise
Complexity
Definitions
Target State
Spefications
Design & Architecture
Rules
Audit Survey
Information
Inputs
Assessment Team
Determine Migration Path – Lift/
Shift, Tool/Manual, Replace/
Rewrite
Server Information
App Information
Workload
Assessment
Complexity
Scorecards
Execution
Model
Program
Charter
Tranche I
Tranche II
Roles &
Responsibilities
Matrix
· Understand application
architecture &
technology
· Determine Code
anatomy – Components/
UI/Controls/Third Party
controls etc
· Analyze integration
points/dependencies Project Plan
Design Documents

17. 17
Volume / Milestones
Hybrid Cloud : Wipro Solution Features
Single pane of glass that provides the ability to provision, manage, monitor and report from multiple cloud options
leveraging ServiceNXT
Hybrid Cloud Support for multiple clouds
including private and AWS and others.
A lower cost private cloud to support
majority of workloads including legacy
applications.
Self service portal allows IT user to
provision, manage, operate, monitor and
report on their workloads.
ITIL v3 Framework ServiceNXT to
manage all clouds in a holistic
management stack
Automation of tasks for faster,
predictable and higher availability of
workloads.
Chargeback capabilities to report per
owner and per department consumption
charges.
Regions
USA/Canada, AUS/NZ,
Narau/Manus
Data Centre’s = 6
Remote Sites = 200
Phys Workloads = 188
Virtual Workloads = 593
App Consolidation
55 to 14 in AWS, 8 to
Colo
Infrastructure Devices
180, Network, Storage
(80TB), Security, Backup

18. 18
Know your
environment
Assess and
get ready
Creating a
Command
and Control
Center in AWS
Migrate
to Target
Operate
and Manage
How did we get there ?

19. 19
Key Learnings
Get the planning Right - Discover and create Service dependency visualization map, which is key foundational element to
Migration
Drive Security and Data Classification Assessment upfront – Data and Access Patterns weigh in deciding right candidates in
Cloud
Get your feet wet with AWS
Integrate with the existing operational systems – Service Management, IDAM, AD, Security etc,
Evaluate Multiple Migration Strategies - Forlift, Hybrid Migration and Data Strategies as right fit for workloads
Create New
Roles
Focus on leveraging existing Management Tools to manage Hybrid IT and maximize the ROI
Service Designer for Marketplace
Architecture and Business Interface
Blue Printing Architects
Automation and Integration
specialists

20. 20
Stephen Orban
Global Head of Enterprise Strategy
Amazon Web Services

21. 21

22. 22
Stages of Adoption/Enterprise Transformation

23. 23
Stages of Adoption/Enterprise Transformation
Educate Staff
Executive
Leadership
Experiment
Cloud Center of
Excellence
Engage
Partners
http://amzn.to/enterprise-cloud-best-practices

24. 24
Q & A with the Panelists
Stephen Orban
Global Head of
Enterprise Strategy
Amazon Web Services
David Watterson
Executive General
Manager
Business Services
Operations
BroadSpectrum Milind Halapeth
Vice President &
Global Head,
DC Practice
Global Infrastructure
Services (GIS)
Wipro Limited
Gard Little
Research Director,
Digital Transformation
Professional Services
Research
IDC
Ramesh
Nagarajan
Senior Vice President
& Head
Integrated Services
Wipro Limited

25. 25

26. Thank you!