Overview of the Hammer Certification course: Leading Transformation. The enterprise view of process management. How to establish conditions for success, focus scarce resources on high-value opportunities, encourage adoption, and sustain results. Leading Transformation, the PEMM™ course, is based on "The Process Audit", a 2007 Harvard Business Review article, and covers the PEMM™ assessments.

1. Leading Transformation
Walter Popper
June 8-10, 2015
For more information: Lindsay Field, 617 245 0265, email lfield@fcbpartners.com or visit fcbpartners.com.

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This Course Will Help You Accelerate
Process and Enterprise Maturity
The only way to sustain performance
improvements is to transform
Enterprise
Process
Individual
“The Process Audit” (M. Hammer, HBR 2007) provides the framework
Leading Transformation provides methods, tools, and skills

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Enterprise Success Factors
Leadership
to authorize and enable the effort
Governance
structures to coordinate activities and resolve issues
Culture
a value system receptive to what process entails
Expertise
capability to plan and execute process transformation
Requirements for sustaining results

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How Enterprise Factors Work Together
Leadership
Culture Expertise
developsshapes
Governance
enables informs
establishes
Sustained performance is a result of top team buy-in, bottom-up adoption,
and ongoing management of change

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Process Success Factors
Design
needed to specify how the work is to be performed
Metrics
needed to assess and assure performance
Infrastructure
needed to support the performers in their process work
Owner
needed to turn the concept into reality
Performers
needed to ensure capable execution
Requirements for improving performance

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How Process Factors Work Together

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Individual Success Factors
Compelling point of view
to challenge legacy assumptions and create alternative scenarios
Influence without authority
to get people thinking, clarify choices, resolve issues, and move to action
Program strategy
to mobilize a coalition, make a plan, and lead the campaign
Track record of accomplishments
to convince internal skeptics and create deliver value for external customers
Requirements for leading transformational change

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Leading Transformation, a Course for Process
Professionals and Business Leaders
AM: How to Succeed with
Enterprise Transformation
PM: Assessing Process and
Enterprise Maturity*
Day 1
Enterprise
Success
Factors
Why is process change is not enough
What must change in the enterprise
How to prioritize enterprise changes
How to enroll your leaders in transformation
How to structure transformation governance
How to shape your culture for transformation
Day 2
Process
Success
Factors
Why we need transformation
What must change at the process level
How to prioritize process changes
How to use leading & lagging indicators
How to align process & function managers
How to use IT to transform business logic
Day 3
Individual
Success
Factors
Why challenge legacy assumptions
What’s different about influence
How to get skeptics to buy into change
How to develop a compelling point of view
How to reveal the root cause of behavior
How to create a transformation roadmap
For more information: Lindsay Field, 617 245 0265, email lfield@fcbpartners.com or visit fcbpartners.com.
* Based on Michael Hammer’s article, “The Process Audit”, Harvard Business Review 2007

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Faculty: Walter Popper, One of Michael
Hammer’s Earliest Collaborators
Walter Popper, a co-founder of FCB Partners, was one
of Michael Hammer’s earliest collaborators in business
reengineering. He is an expert on leadership, culture,
and business transformation. His recent focus is process
design for customer experience - bridging the gap
between companies, their suppliers, and their customers.
Walter has a doctorate from the University of Massachusetts
and an MBA from MIT’s Sloan School of Management.

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Upcoming FCB Courses
Title Description
Accelerated
Certification
A four-day, extended hours, Hammer Certification class. This
immersion program combines course work and individual projects
Process Redesign A comprehensive, four-day Hammer Certification class on business
process redesign
Implementing
Innovation
A three-day, advanced course on building the key processes that can
deliver a steady stream of breakthroughs
Process Owners in
Action
A three-day Advanced Certification class on business process
management for process owners and those in similar roles
Leading
Transformation
A three-day Hammer Certification class on process governance and
based on the PEMM™ process maturity model
Power of Process A two-day Hammer Certification class on process frameworks and
methods

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Continue the Discussion Online
LinkedIn Discussion Groups
1. Process: Business Process Roundtable
2. Enterprise: Continuous Innovation
3. Individuals: Change Agents in Action

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For More Information
FCB Partners
Lindsay Field, Program Director
617 245 0265
lfield@fcbpartners.com