Intranet & Digital Workplace Gold Dust (by Infocentric)
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Key learnings of 5 years in the field of intranet and digital workplace. Assembled by Philipp Rosenthal and Richard Gledhill, both Principals at Infocentric in Switzerland

Key learnings of 5 years in the field of intranet and digital workplace. Assembled by Philipp Rosenthal and Richard Gledhill, both Principals at Infocentric in Switzerland

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Intranet & Digital Workplace Gold Dust (by Infocentric) Presentation Transcript

  • 1. GOLD DUST. What we have learned from 5 years digital workplace evolution… Berlin, April 2014
  • 2. Let’s talk about requirements, tension, expectations and fluffy handcuffs. This is what we have learned from success and failure…
  • 3. BUT IT WON’T WORK WITHOUT IT! flickr.com: http://goo.gl/V5x3si
  • 4. IntraNET.Reloaded | Infocentric Gold Dust | Berlin, April 20144 It’s called “requirements engineering” for a reason. From “this is what we need” to “this is what it should do”. Joao Piedade (Sonae) made it clear in 2013 © Joao Piadade (@jp3dro), Sonae, IntraNET.Reloaded 2013
  • 5. Hope VS Commitment
  • 6. Excellence
  • 7. Active Listening
  • 8. IntraNET.Reloaded | Infocentric Gold Dust | Berlin, April 20148 Tangible value Communication | Collaboration | Coordination | Combination
  • 9. Facilitation (make it easier…) vs Enablement (make it possible)
  • 10. 4 Angles to Requirement Engineering IntraNET.Reloaded | Infocentric Gold Dust | Berlin, April 201410 Direction. Excellence. Language. Clarity. A vision creates hope. Putting the shortfalls and challenges on the wall that you want to move away from creates commitment. If you progress, ask yourself what is preventing excellence. In the process of connecting business and IT you have to practice active listening. Make it clear where change will add value: Communication Collaboration Combination Coordination
  • 11. SOMETIMES BLACK AND WHITE WILL REVEAL THE DETAIL. flickr.com/photos/philippeller/8504355055/
  • 12. EITHER – OR (and the consequences)
  • 13. OR
  • 14. OR OR
  • 15. Tensions Create Clarity. • Find your benchmarks • Move from the big picture to the detail • Identify consequences and requirements deriving from your decisions • Build the framework for a puzzle in which each tile can fulfil its purpose – isolated and together with it’s connected pieces • Create a foundation (aka library) that services as a reference to everything that will come up on the way…then you won’t be starting from scratch all the time Consistency for the “where”, the “how” and the “for whom”
  • 16. MANAGING EXPECTATIONS flickr.com/photos/pierivb/5306873465/
  • 17. The vision. Covey says: Working with the end in mind.
  • 18. Priorities Covey says: First things first.
  • 19. Role based value propositions Covey says: Think Win/Win.
  • 20. Managing Expectations. • Turn a vision into a magnet that provides a general direction and ensures that all things will fall into one place in the end – with enough flexibility on the way to not always sit on tight rails • Provide relief from business challenges and emotional challenges equally – it’s not just about more money…sometimes it’s about motivation, fun and commitment, too • Make sure that everyone is able to answer the question “what’s in for me?” – different roles have different needs IntraNET.Reloaded | Infocentric Gold Dust | Berlin, April 201421 Make it easy for people to stay on board
  • 21. CONSISTENCY From flickr.com – and you don’t want the link to the rest of the pictures…
  • 22. You can’t control everything
  • 23. Your system can’t control everything
  • 24. Governance can add value for the person being constrained!
  • 25. Clarity.
  • 26. Governance as a Value Proposition. • Governance is not made to hide in the closet. Set it out. Describe it. Make it clear. Make the effort to get everyone on board! • Governance does not just concern technology – it can concern • User Experience Design • Visual Design • Interaction Design & Call-to-action • Messaging & Tone of Voice • … • Governance can make it easier for everyone to reach a goal with minimum effort and use a common foundation to deliver excellence IntraNET.Reloaded | Infocentric Gold Dust | Berlin, April 201427 Knowing how it works is the best starting point.
  • 27. IntraNET.Reloaded | Infocentric Gold Dust | Berlin, April 201428 Requirements create satisfactions. Asking the right question will allow you to do things right the first time. Summing up… Tensions create clarity. Being clear about what you aspire to achieve will allow you to understand implications. Expectation management is strategic. Loosing your stakeholders half way will make it a one way street – downhill. Handcuffs can be fluffy. Governance can create value for everyone. Seriously.
  • 28. THANK YOU. Infocentric Research AG Stadtturmstrasse 10 CH-5400 Baden t +41 56 210 01 20 f +41 56 210 01 21 infocentricresearch.com