Microsoft ’s Independent Software Vendors (ISVs) build from the Windows Mobile ® platform to enhance the capabilities of Windows Mobile devices and provide customizable and accessible field service automation solutions.
FieldCentrix ® by Astea ® International
IntelaTrac ® by SAT Corporation
CorrigoNet™ by Corrigo
Visit www.windowsmobilepartnerspotlight.com for a list of Field Service partners.
FieldCentrix ® by Astea ® International [email_address] • (215) 682-2314
FieldCentrix extends Microsoft Dynamics™ CRM, ERP, and GP applications over the Web to automate, standardize, and streamline manual processes in the field.
Centralizes and optimizes disparate systems associated with customer service lifestyle management.
Access and manage work orders, customer contact and analytics.
Track and report time, labor and materials.
Seamless communication of information with the back office.
IntelaTrac ® by SAT Corporation [email_address] • (713) 344-2600
IntelaTrac leverages Microsoft ® SQL Server™, Windows Server ® , SQL Server™ Mobile, and Visual Studio ® to extend enterprise decision support systems and business process management capabilities to mobile workers.
Improve field work processes, codify business best practices, and provide focused advice.
Optimize operating efficiencies, maintenance costs, and energy usage by automating tasks and enabling abnormal situation management.
Provide environmental and process safety visibility through auditable procedures and task validation.
Extend data collection and improve workflow through integration of peripheral sensing devices and RFID.
CorrigoNet™ by Corrigo [email_address] • (503) 756-1556
Corrigo ’s Facilities Management solution gives organizations better insight, control, and automation of their entire service delivery process.
Improve dispatch operations by sending work orders to technicians via a mobile device.
Maximize staff productivity by decreasing drive time and eliminating paper work.
Improve customer service by addressing service request quickly while increasing first-time fix rates.
Reduce operating expenses by enabling dispatch, customer service and field personnel to complete more work daily.
A Day in the Life Tim, Field Service Representative [Mobile Operator Logo] 7am 12noon 5pm 8am 2pm 1pm Tim reviews his schedule and maps out where he needs to go. Views clients request and checks past service history. Completes job, captures client signature, closes order and submits to the back office. Checks and replenishes inventory, maps next customer site. Completes his services for the day and submits his timesheet to his supervisor. Upsells extra products to client, closes out job and sends to back office.
Case Study: U.S. Army “ The Pocket PCs are small enough that an FSR can enter a vehicle and crawl around without getting caught up on any of the gear. And with drop-down menus instead of handwritten notes, the process of collecting vehicle information is much faster and more accurate. ” -Tony Kado, PM HBCT Product Assurance Division Reliability Branch Chief, U.S. Army [Mobile Operator Logo] Company Profile The Project Management Heavy Brigade Combat Team (PM HBCT) supports the delivery, maintenance and modernization of the U.S. Army ’ s heavy ground combat vehicles and weapons systems. Solution Implemented an advanced data collection system featuring Microsoft ® Portal Server 2003, SQL Server™ 2000, and Windows Mobile ® device. Benefits Projected improvement in data accuracy, significant decrease in reporting time, more efficient data analysis, enhanced operations and decision making, reduced costs. Situation Struggled with manual data entry of report information and needed to streamline their data process to effectively acquire, manage and analyze data.
Do you ever say, “ When I get back to the office, I will check on that. ” ?
Only Windows Mobile ® devices feature Microsoft ® Office Mobile, a mobile version of Microsoft software you ’ re familiar with.
• Check and reply to email wherever you are.
• Access Microsoft Office documents right from your phone.
• Create / edit documents anywhere, anytime.
Exclusive voice & data solutions for the field service worker [Mobile Operator Logo] “ The Windows Mobile solution will have more impact on our costs than anything else we could have done. We are seeing substantial operational and financial improvements throughout our company.” -Mike Dougan, CFO, Dependable Highway Express
Businesses already use a Microsoft ® Exchange Server system that support Windows Mobile devices.
Windows Mobile phones do not require separate licensing agreements.
By using software and devices with support for Web standards, Windows Mobile solutions work well with Microsoft technologies and LOB applications to create solutions to meet the dexterous field service representative.
“ With this Windows Mobile-based solution in the hands of front-line service engineers, customers see us as a much more cost-effective, seamlessly integrated service provider. ” -David Gardiner, Vice President of Architecture and Technology, Unisys [Mobile Operator Logo]