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The Value of
Service in the
Business World
MATT CALDWELL
Businesses Can Change the World
 The power of spreading awareness and using previously established Ethos
 Businesses can dramatically change public policy and use their size and
stamina to influence political leaders and communities
 Businesses are impacted by community issues and are major stakeholders
in the social justice fights
 Example: Partial Proceeds events at Chipotle
1+1=11
The Law of Large Numbers
 In 2012 McDonalds sold 75
hamburgers per second
 270,000 during this presentation
 Think about the positive impact
that could be had on the world if
each of those burgers came with
an encouraging note
Businesses Defy Property Lines
 All social justice causes can be advanced
through the power of influential leadership
 Bonner doesn’t just impact the lives of
people directly involved but, involves and
positively impacts ALL on college campuses
through the power of YOU!
 Graduation may be the end of classes, but it is not the end of
service!
 Your community needs you more than ever, your causes
need graduate level experts leading the cause of change
 Use your talents to do even more than before. Pro-Bono
Work applies to so much more than just law!
Service is Multifaceted in Business
 A business cannot perform with providing a service,
Employers must provide services to their employees
 Business is made up of stakeholders not STOCKHOLDERS:
A business is not successful because of finance, it is
successful because of PEOPLE
 Businesses are continually innovating to become better
providers of service
 Knowledge and understanding of service will only
increase your success
Values in Business
“When your values are clear, your decisions are ea
Identifying Business Values
Mission Statement and Vision
Target
Mission: “To make Target the preferred shopping
destination for our guests by delivering outstanding value,
continuous innovation and an exceptional guest
experience by consistently fulfilling our Expect More. Pay
Less. Brand Promise.”
Vision: “Guided commitments to great value, the
community, diversity, and the environment.”
All Businesses Provide a Service
 Businesses do make money, but they do so by providing a service, even if that
service is a product. If a business didn’t provide some type of service they
wouldn’t be in business
Airlines: Get you from A to B
Grocery stores: Sell food
UPS and FedEx: Deliver packages
All companies serve and are served by people
Giving Back helps Employees
Succeed and Companies Recruit
Great Talent
 Companies that give back
increase employee productivity
and empowerment
 Companies that give back recruit
better talent, and positively
promote themselves with FREE
marketing material
Social Justice in
Business
 Understand and advocate for
fairness, impartiality, and equity in
addressing systemic social and
environmental issues
 Businesses have the power to
change the world
 Social Justice impacts both on and
off company property
Bonner Values
are Needed in
Business
 Corporate Social Responsibility is
important, but companies must do
more than just a few days a
year…Companies should be actively
fighting for social justice every day
 Corporate policies shape our society
and have major influence, think of the
domino impact magnified
Serve those at your own
level
BE THERE FOR THAT COWORKER THAT NEEDS IT, WHEN THEY
NEED IT!
Giving Back as an intern or entry level
employee
 What can I do to give back?
 Why will someone listen to me?
Researching
Companies That
Give Back
 Glassdoor
 Charity Navigator
 Nonprofit websites
Bringing
Bonner
Commitments
to Business
Social justice
Civic engagement
Spiritual exploration
Diversity
International perspective
Community building
International
Perspective and
Community Building
 Experiencing an MBA and
continuing to give back will add
to your resume
 Think Empathy!
 Ask questions!
You can Gain from
Giving
How can I find a
Business that
aligns with my
service values?
Speak
candidly in
your
interview
Research Reach out
directly to
businesses
Bonner + MBA = Social
Change
 You will be more equipped to
enter the business world and
make change
 Adding an MBA will empower you
to make large scale decisions
quickly within organization and
YOU can be the person to start
the impact
Leadership + MBA
 Research the leadership component of the program in
addition to the academic
 Ask questions about specific leadership events and projects
 Reach out to student leadership within graduate schools and
ask to hear stories or to connect with real students
Power, Pressure and Responsibility
 The higher you climb on the corporate ladder, the greater
your responsibility
Lenovo CEO Yang Yuanqing donated his $3million bonus in 2012 to
10,000 of the company’s lowest level employees
Review  Business, service and leadership are all
closely related. When leveraged
effectively, all lead to both internal and
external success for organizations and
individuals.
Moving Forward
If graduate school is for you, identify a program that allows you to continue to
increase your leadership skills!
As you enter the workforce, select a company that shares your values of service and
continue to serve!
As you grow in your responsibilities, remember the importance of
your influence and impact on your organization and community!
Questions/Contact Info
Matt Caldwell
Crummer Graduate School of
Business at Rollins College
mcaldwell@rollins.edu
https://www.linkedin.com/in/mattcaldwell1/

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The Value of Service in the Business World

  • 1. The Value of Service in the Business World MATT CALDWELL
  • 2. Businesses Can Change the World  The power of spreading awareness and using previously established Ethos  Businesses can dramatically change public policy and use their size and stamina to influence political leaders and communities  Businesses are impacted by community issues and are major stakeholders in the social justice fights  Example: Partial Proceeds events at Chipotle 1+1=11
  • 3. The Law of Large Numbers  In 2012 McDonalds sold 75 hamburgers per second  270,000 during this presentation  Think about the positive impact that could be had on the world if each of those burgers came with an encouraging note
  • 4. Businesses Defy Property Lines  All social justice causes can be advanced through the power of influential leadership  Bonner doesn’t just impact the lives of people directly involved but, involves and positively impacts ALL on college campuses through the power of YOU!
  • 5.  Graduation may be the end of classes, but it is not the end of service!  Your community needs you more than ever, your causes need graduate level experts leading the cause of change  Use your talents to do even more than before. Pro-Bono Work applies to so much more than just law!
  • 6. Service is Multifaceted in Business  A business cannot perform with providing a service, Employers must provide services to their employees  Business is made up of stakeholders not STOCKHOLDERS: A business is not successful because of finance, it is successful because of PEOPLE  Businesses are continually innovating to become better providers of service  Knowledge and understanding of service will only increase your success
  • 7. Values in Business “When your values are clear, your decisions are ea
  • 8. Identifying Business Values Mission Statement and Vision Target Mission: “To make Target the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and an exceptional guest experience by consistently fulfilling our Expect More. Pay Less. Brand Promise.” Vision: “Guided commitments to great value, the community, diversity, and the environment.”
  • 9. All Businesses Provide a Service  Businesses do make money, but they do so by providing a service, even if that service is a product. If a business didn’t provide some type of service they wouldn’t be in business Airlines: Get you from A to B Grocery stores: Sell food UPS and FedEx: Deliver packages All companies serve and are served by people
  • 10. Giving Back helps Employees Succeed and Companies Recruit Great Talent  Companies that give back increase employee productivity and empowerment  Companies that give back recruit better talent, and positively promote themselves with FREE marketing material
  • 11. Social Justice in Business  Understand and advocate for fairness, impartiality, and equity in addressing systemic social and environmental issues  Businesses have the power to change the world  Social Justice impacts both on and off company property
  • 12. Bonner Values are Needed in Business  Corporate Social Responsibility is important, but companies must do more than just a few days a year…Companies should be actively fighting for social justice every day  Corporate policies shape our society and have major influence, think of the domino impact magnified
  • 13. Serve those at your own level BE THERE FOR THAT COWORKER THAT NEEDS IT, WHEN THEY NEED IT!
  • 14. Giving Back as an intern or entry level employee  What can I do to give back?  Why will someone listen to me?
  • 15. Researching Companies That Give Back  Glassdoor  Charity Navigator  Nonprofit websites
  • 16. Bringing Bonner Commitments to Business Social justice Civic engagement Spiritual exploration Diversity International perspective Community building
  • 17.
  • 18.
  • 19. International Perspective and Community Building  Experiencing an MBA and continuing to give back will add to your resume  Think Empathy!  Ask questions!
  • 20. You can Gain from Giving
  • 21. How can I find a Business that aligns with my service values? Speak candidly in your interview Research Reach out directly to businesses
  • 22. Bonner + MBA = Social Change  You will be more equipped to enter the business world and make change  Adding an MBA will empower you to make large scale decisions quickly within organization and YOU can be the person to start the impact
  • 23. Leadership + MBA  Research the leadership component of the program in addition to the academic  Ask questions about specific leadership events and projects  Reach out to student leadership within graduate schools and ask to hear stories or to connect with real students
  • 24. Power, Pressure and Responsibility  The higher you climb on the corporate ladder, the greater your responsibility Lenovo CEO Yang Yuanqing donated his $3million bonus in 2012 to 10,000 of the company’s lowest level employees
  • 25. Review  Business, service and leadership are all closely related. When leveraged effectively, all lead to both internal and external success for organizations and individuals.
  • 26. Moving Forward If graduate school is for you, identify a program that allows you to continue to increase your leadership skills! As you enter the workforce, select a company that shares your values of service and continue to serve! As you grow in your responsibilities, remember the importance of your influence and impact on your organization and community!
  • 27. Questions/Contact Info Matt Caldwell Crummer Graduate School of Business at Rollins College mcaldwell@rollins.edu https://www.linkedin.com/in/mattcaldwell1/

Editor's Notes

  1. Think about your values and how they can be applied to your current career both as a student, intern and soon as a full time employee
  2. Remember how large companies can be and how many relationships all companies have with the community Royal Caribbean donated 20,000 meals per day to Grand Bahama Island after Hurricane Dorian