HOW TO
CREATE A
COMPETENCY-BASED
TRAINING
PROGRAM
6,000+ Courses. 25 Topic Areas.
Unlimited Access.
Improve your employees' performance with the
largest and fastest-growing...
Are you currently using
competencies in your training
program?
a. Yes! Just looking to get a few ideas
today.
b. Not yet –...
BIZLIBRARY.COM
WHAT YOU’LL LEARN:
Why a sharp focus on key
competencies is more important
than ever.
The key characteristi...
Does competency-based training
(CBT) remain a relevant in today’s
evolving workplace?
IT’S A VUCA WORLD…
VOLATILITY
UNCERTAINTY
COMPLEXITY
AMBIGUITY
Change and capacity to
adapt
Employee retention
Workplace
d...
CHANGING
OUR LEARNING
STRATEGY
Demographics
Behaviors
Technology
BIZLIBRARY.COM
5%
39%
32%
24%
Mature/WWII
Baby Boomers
Generation X
Generation Y
THE WORKFORCE
Source: Bureau of Labor Sta...
BIZLIBRARY.COM
BRING YOUR OWN DEVICE - BYOD
Source: Good Technology State of BYOD Report 2012
75.5%
13%
6.1%5.1%
Currently...
Competency-based training
focuses on identified workplace
behaviors essential to achieve
organizational strategic goals.
THE CBT APPROACH
• Learner focused
• Ability to do vs. knowing how
• Focuses on skills, knowledge or
behaviors
• Tied to s...
KEY CHARACTERISTICS
ALIGNMENT
EMPLOYEE FOCUSED
BUILD ON STRENGTHS
SKILLS AND KNOWLEDGE
IMPROVED
PERFORMANCE
Alignment
…should be viewed as a process
guided by specific goals
whereby an organization makes
continuous adjustments…
Employee
Focused
What key competencies
actually support the
achievement of the
employee’s goals?
Build on
Strengths
…should be viewed as a process
guided by specific goals
whereby an organization makes
continuous adjust...
Skills and
Knowledge
Knowledge is gained
with the purpose of
supporting performance.
BIZLIBRARY.COM
LEARNING MUST BE JUST IN TIME
AND JUST FOR ME
Michael Rochelle,
Chief Strategy Officer,
Brandon Hall Group
...
PERFORMANCE ANALYSIS
ESTABLISH
COMPETENCIES
ESTABLISH JOB
ROLE STANDARDS
IDENTIFY SKILL
GAPS
CREATE
INDIVIDUAL
DEVELOPMENT...
Performance Analysis
What skills and
behaviors are
critical to achieving
your organization’s
goals?
Establish Competencies
Organizational
values
Top performers
across job roles
Establish Job Role Standards
Benchmark top
performers
What does success
look like?
What do they do?
Identify Skills Gaps
Difference between
desired and actual
levels of
performance
3-4 Key
competencies
Identify APPLIED
com...
COMPETENCY SUPPORTING BEHAVORS
Customer Focus Considers both short and long-term
interests of the customer in making
servi...
Individual Development Plans
Objective
information
Learning styles
Career plan
Manager support
INDIVIDUAL DEVELOPMENT PLAN...
BIZLIBRARY.COM
OUTLINING COMPETENCY MODELS & MAPS
Competency Behavior Development
Resource
Target
Audience
Job Role
Resour...
Assess and Measure
Performance
improvement
Behavior change
Organizational
capabilities
COMPETENCY TOOLKITS
BIZLIBRARY.COM
RECOMMENDED RESOURCES
Quick Talks: Dan Pink: Gaining
Engagement through Autonomy
[video]
Collaboration Crea...
BIZLIBRARY.COM
Free trial of the BizLibrary Collection
or Demo of Technology Solutions
6,000+ Courses. 25 Topic Areas.
Unl...
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Spec...
How to Create a Competency-Based Training Program. Webinar 04.09.14
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How to Create a Competency-Based Training Program. Webinar 04.09.14

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Employee training is fluid, dynamic and complex – which is why competency-based training is a more important strategic component of today’s employee learning strategies. www.bizlibrary.com/webinars

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How to Create a Competency-Based Training Program. Webinar 04.09.14

  1. 1. HOW TO CREATE A COMPETENCY-BASED TRAINING PROGRAM
  2. 2. 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  3. 3. Are you currently using competencies in your training program? a. Yes! Just looking to get a few ideas today. b. Not yet – we’re looking to implement competency-based training in the next 6-12 months. c. Not yet – we’d like to use competencies in our program, but aren’t sure where to start. d. No. Not sure if competency-based training is the right solution for our company at this point.
  4. 4. BIZLIBRARY.COM WHAT YOU’LL LEARN: Why a sharp focus on key competencies is more important than ever. The key characteristics of best-in- class competency-based training programs. A straightforward seven-step process any organization can use to implement CBT today.
  5. 5. Does competency-based training (CBT) remain a relevant in today’s evolving workplace?
  6. 6. IT’S A VUCA WORLD… VOLATILITY UNCERTAINTY COMPLEXITY AMBIGUITY Change and capacity to adapt Employee retention Workplace demographics
  7. 7. CHANGING OUR LEARNING STRATEGY Demographics Behaviors Technology
  8. 8. BIZLIBRARY.COM 5% 39% 32% 24% Mature/WWII Baby Boomers Generation X Generation Y THE WORKFORCE Source: Bureau of Labor Statistics, (2012).
  9. 9. BIZLIBRARY.COM BRING YOUR OWN DEVICE - BYOD Source: Good Technology State of BYOD Report 2012 75.5% 13% 6.1%5.1% Currently Support Planning to Support, Next 12 Months Considering, But No Specific Timeframe Not Planning to Support
  10. 10. Competency-based training focuses on identified workplace behaviors essential to achieve organizational strategic goals.
  11. 11. THE CBT APPROACH • Learner focused • Ability to do vs. knowing how • Focuses on skills, knowledge or behaviors • Tied to strategic objectives
  12. 12. KEY CHARACTERISTICS ALIGNMENT EMPLOYEE FOCUSED BUILD ON STRENGTHS SKILLS AND KNOWLEDGE IMPROVED PERFORMANCE
  13. 13. Alignment …should be viewed as a process guided by specific goals whereby an organization makes continuous adjustments…
  14. 14. Employee Focused What key competencies actually support the achievement of the employee’s goals?
  15. 15. Build on Strengths …should be viewed as a process guided by specific goals whereby an organization makes continuous adjustments…
  16. 16. Skills and Knowledge Knowledge is gained with the purpose of supporting performance.
  17. 17. BIZLIBRARY.COM LEARNING MUST BE JUST IN TIME AND JUST FOR ME Michael Rochelle, Chief Strategy Officer, Brandon Hall Group 90% of Americans use their personal smartphones for work-related purposes. One in five iPad owners use their iPads for work. Source: BYOD Insights 2013: A Cisco Partner Network Study
  18. 18. PERFORMANCE ANALYSIS ESTABLISH COMPETENCIES ESTABLISH JOB ROLE STANDARDS IDENTIFY SKILL GAPS CREATE INDIVIDUAL DEVELOPMENT PLANS REPEAT IMPLEMENTATION PROCESS ASSESS AND MEASURE
  19. 19. Performance Analysis What skills and behaviors are critical to achieving your organization’s goals?
  20. 20. Establish Competencies Organizational values Top performers across job roles
  21. 21. Establish Job Role Standards Benchmark top performers What does success look like? What do they do?
  22. 22. Identify Skills Gaps Difference between desired and actual levels of performance 3-4 Key competencies Identify APPLIED competencies
  23. 23. COMPETENCY SUPPORTING BEHAVORS Customer Focus Considers both short and long-term interests of the customer in making service decisions Creates strategies to help the organization serve customers more effectively Establishes and maintains effective relationships with customers and gains their trust and respect. Identify Skills Gaps
  24. 24. Individual Development Plans Objective information Learning styles Career plan Manager support INDIVIDUAL DEVELOPMENT PLAN Name: Position: Manager: Date: CARRER PLAN Personal Mission Statement SHORT-TERM CAREER GOALS (1-2 Years) Area of Interest / Positions Competencies/Skills/ Knowledge Needed: (areas I need to develop) LONG-TERM CAREER GOALS (3-5 Years) Area of Interest / Positions Competencies/Skills/ Knowledge Needed: (areas I need to develop)
  25. 25. BIZLIBRARY.COM OUTLINING COMPETENCY MODELS & MAPS Competency Behavior Development Resource Target Audience Job Role Resources, activities and development opportunities, Elearning courses, videos, books, workshops. Job Family and Job-Specific Competencies Sales, Operations, Administrative, Customer Service Individual Contributor Manager Executive Perform a particular job at a successful level. Demonstrated behaviors that support the competency Core Competencies Cultural or organizational
  26. 26. Assess and Measure Performance improvement Behavior change Organizational capabilities
  27. 27. COMPETENCY TOOLKITS
  28. 28. BIZLIBRARY.COM RECOMMENDED RESOURCES Quick Talks: Dan Pink: Gaining Engagement through Autonomy [video] Collaboration Creates Value [video] Mentoring: Matching Proteges with Mentors [video] Criteria for Performance Excellence [video] Results Rule! Build a Culture that Makes Your Team a Hero [video]
  29. 29. BIZLIBRARY.COM Free trial of the BizLibrary Collection or Demo of Technology Solutions 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  30. 30. BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary
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