Building a
Performance-Based
Culture
6,000+ Courses. 25 Topic Areas.
Unlimited Access.
Improve your employees' performance with the
largest and fastest-growing...
Would you consider
your organization to
be a performance-
based organization?
a. Yes
b. No
c. No, not yet
Beyond Performance
by Scott Keller and
Colin Price
It’s not the destination – it’s the
journey that’s valuable.
Building a...
Skills and Knowledge
Remedial
Action
Learning
Performance
Management
Engagement
POOR
GOOD
LOW HIGH
Motivation&Attitude
What You’ll Learn:
Five interdependent
components of high performing
organizations, including:
Customer Approach
Strategy
...
High Performance Organizations
It’s the culture!
It’s the
leaders!
It’s the results!
It’s me!
Do a search on
Amazon and you get…
SEARCH RESULTS:
Companies = 1,477
Teams = 3,319
Leaders = 704
Leadership = 1,051
Low pe...
Where is your
company compared
to where you want
to be?
a. Ahead.
b. About where we
expect.
c. Behind.
d. Truthfully – we ...
How do you know?
a. We have well-defined goals and
measure progress towards them
each month.
b. We have goals and we look ...
The curious paradox is
that when I accept
myself just as I am, then I
can change.
SOURCE: Carl R. Rogers
President of Amer...
CREATING A PERFORMANCE-
BASED CULTURE
• Define success criteria.
• Set actionable goals.
• Encourage frequent and
continuo...
SOME ORGANIZATIONS
PERFORM BETTER THAN
OTHERS
Can these reasons be
explained beyond theory?
Can my organization
repeat or ...
What Do High Performing Organizations
and Teams Have in Common?
Strategy
LeadershipCustomer Approach
Processes and Structu...
STRATEGY
Organization’s performance
measures match the
organization’s strategy.
Organization’s strategic plan is
clear and...
Far better than most leaders, Jobs intuitively
understood the power of cultural influence in
sustaining the strategic capa...
Strategic Approach and
Consistency
Steve's major impact was on
the strategic direction of the
company… made this vision
a ...
CUSTOMER
APPROACHCustomers are the most
important factor for developing
new products and services.
Organization accurately...
Customer Approach
External focus
Philosophical
approach
Internal design
Results Rule
It’s about building
a culture where
excellence thrives.
Delivering service
to you customers.
Shameless self- ...
LEADERSHIP
Clarity about organization’s
performance expectations.
Person with best skills and
knowledge promoted to roles....
Our culture is our key
competitive
differentiator. If we
lose our culture, we
lose who we are.
SOURCE: Herb Kelleher
Chair...
Supervisory
relationships
are the most
important
drivers of high
performance.
Engagement. Productivity.
Turnover. Satisfac...
PROCESSES
AND
STRUCTURE
Organization’s performance
measures are clearly defined.
Employees receive the training
and develo...
Processes and Structure
Relentless drive to
improve
processes.
ENTIRE business
plan is a process!
CULTURE
VALUES
AND
BELIEFS
The organization emphasizes a
readiness to meet new
challenges.
A shared value of a commitment
...
Company Culture
• Deliver WOW Through
Service
• Embrace and Drive
Change
• Create Fun and A Little
Weirdness
• Be Adventur...
CREATING A PERFORMANCE-
BASED CULTURE
• Define success criteria.
• Set actionable goals.
• Encourage frequent and
continuo...
BIZLIBRARY.COM
In a world of learning and development where
complexity is the enemy, BizLibrary has developed a
to deliver...
BIZLIBRARY.COM
RECOMMENDED RESOURCES
Quick Talks: Dan Pink: Gaining
Engagement through Autonomy
[video]
Collaboration Crea...
BIZLIBRARY.COM
Some recommended resources…
Leadership Lesson Video:
Being an Effective Change Leader
(3 minute video)
Lead...
BIZLIBRARY.COM
Free trial of the BizLibrary Collection
or Demo of Technology Solutions
6,000+ Courses. 25 Topic Areas.
Unl...
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Spec...
Additional Resources
• The Dynamics of High Performing
Organizations, Resource Development
Systems
• Leading Change, John ...
Upcoming SlideShare
Loading in...5
×

Building a Performance-Based Culture - Webinar 04.17.14

1,341

Published on

In today's challenging business environment, why is it that some organizations perform better than others?
www.bizlibrary.com/webinars

Published in: Business, Education
0 Comments
10 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,341
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
118
Comments
0
Likes
10
Embeds 0
No embeds

No notes for slide

Building a Performance-Based Culture - Webinar 04.17.14

  1. 1. Building a Performance-Based Culture
  2. 2. 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  3. 3. Would you consider your organization to be a performance- based organization? a. Yes b. No c. No, not yet
  4. 4. Beyond Performance by Scott Keller and Colin Price It’s not the destination – it’s the journey that’s valuable. Building a high performance culture is like that. If you ONLY focus on the results, you’re only focusing on part of the picture. It takes BOTH building organizational performance and organizational health.
  5. 5. Skills and Knowledge Remedial Action Learning Performance Management Engagement POOR GOOD LOW HIGH Motivation&Attitude
  6. 6. What You’ll Learn: Five interdependent components of high performing organizations, including: Customer Approach Strategy Leadership Process and Structure Culture
  7. 7. High Performance Organizations It’s the culture! It’s the leaders! It’s the results! It’s me!
  8. 8. Do a search on Amazon and you get… SEARCH RESULTS: Companies = 1,477 Teams = 3,319 Leaders = 704 Leadership = 1,051 Low performance leadership = 34
  9. 9. Where is your company compared to where you want to be? a. Ahead. b. About where we expect. c. Behind. d. Truthfully – we don’t know.
  10. 10. How do you know? a. We have well-defined goals and measure progress towards them each month. b. We have goals and we look at metrics about each quarter. c. We look at metrics annually. d. We do not have a well-defined set of criteria to measure organizational success.
  11. 11. The curious paradox is that when I accept myself just as I am, then I can change. SOURCE: Carl R. Rogers President of American Psychological Association, 1946 Author of, On Becoming a Person, 1961
  12. 12. CREATING A PERFORMANCE- BASED CULTURE • Define success criteria. • Set actionable goals. • Encourage frequent and continuous feedback. • Review progress. • Lead by example and evaluate objectively.
  13. 13. SOME ORGANIZATIONS PERFORM BETTER THAN OTHERS Can these reasons be explained beyond theory? Can my organization repeat or model some of them?!
  14. 14. What Do High Performing Organizations and Teams Have in Common? Strategy LeadershipCustomer Approach Processes and Structure Values and Beliefs
  15. 15. STRATEGY Organization’s performance measures match the organization’s strategy. Organization’s strategic plan is clear and well thought out. Employees exhibit behaviors needed to execute the strategic plan.
  16. 16. Far better than most leaders, Jobs intuitively understood the power of cultural influence in sustaining the strategic capabilities implicit in his perpetual vision of creating, as he put it, “an enduring company where people were motivated to make great products...a company that will stand for something a generation or two from now. SOURCE: Jon Katzenbach , The Steve Jobs Way
  17. 17. Strategic Approach and Consistency Steve's major impact was on the strategic direction of the company… made this vision a reality by overseeing the IPO of Pixar stock in 1995…He foresaw that if they had that capital, it would give them the independence to create a body of work and to become a brand that would become as powerful in entertainment as Disney. David Price The Pixar Touch
  18. 18. CUSTOMER APPROACHCustomers are the most important factor for developing new products and services. Organization accurately targets its customers’ long-term needs. Organization exceeds customers’ expectations.
  19. 19. Customer Approach External focus Philosophical approach Internal design
  20. 20. Results Rule It’s about building a culture where excellence thrives. Delivering service to you customers. Shameless self- promo Check out the course in BizLibrary’s Streaming Video Library
  21. 21. LEADERSHIP Clarity about organization’s performance expectations. Person with best skills and knowledge promoted to roles. Employees believe their behavior affects the organization.
  22. 22. Our culture is our key competitive differentiator. If we lose our culture, we lose who we are. SOURCE: Herb Kelleher Chairman of Southwest Airlines
  23. 23. Supervisory relationships are the most important drivers of high performance. Engagement. Productivity. Turnover. Satisfaction
  24. 24. PROCESSES AND STRUCTURE Organization’s performance measures are clearly defined. Employees receive the training and development necessary to do the job. Organization keeps current with state-of-the-art technological advances.
  25. 25. Processes and Structure Relentless drive to improve processes. ENTIRE business plan is a process!
  26. 26. CULTURE VALUES AND BELIEFS The organization emphasizes a readiness to meet new challenges. A shared value of a commitment to innovation. Most employees think the organization is a good place to work.
  27. 27. Company Culture • Deliver WOW Through Service • Embrace and Drive Change • Create Fun and A Little Weirdness • Be Adventurous, Creative, and Open- Minded • Be Passionate and Determined • Be Humble
  28. 28. CREATING A PERFORMANCE- BASED CULTURE • Define success criteria. • Set actionable goals. • Encourage frequent and continuous feedback. • Review progress. • Lead by example and evaluate objectively.
  29. 29. BIZLIBRARY.COM In a world of learning and development where complexity is the enemy, BizLibrary has developed a to delivering high quality learning, anywhere, anytime. MICHAEL ROCHELLE Chief Strategy Officer Brandon-Hall Group
  30. 30. BIZLIBRARY.COM RECOMMENDED RESOURCES Quick Talks: Dan Pink: Gaining Engagement through Autonomy [video] Collaboration Creates Value [video] Mentoring: Matching Proteges with Mentors [video] Criteria for Performance Excellence [video] Results Rule! Build a Culture that Makes Your Team a Hero [video]
  31. 31. BIZLIBRARY.COM Some recommended resources… Leadership Lesson Video: Being an Effective Change Leader (3 minute video) Leadership Lesson Video: How Senior Leaders Can Create an Adaptable Organization (3 minute video)
  32. 32. BIZLIBRARY.COM Free trial of the BizLibrary Collection or Demo of Technology Solutions 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  33. 33. BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary
  34. 34. Additional Resources • The Dynamics of High Performing Organizations, Resource Development Systems • Leading Change, John P. Kotter • Leadership is an Art, Max DePree • The Effective Executive, Peter Drucker • The Steve Jobs Way, Strategy + Business, May 2012
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×