Building a Performance-Based Culture - Webinar 04.17.14
 

Building a Performance-Based Culture - Webinar 04.17.14

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In today's challenging business environment, why is it that some organizations perform better than others?

In today's challenging business environment, why is it that some organizations perform better than others?
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Building a Performance-Based Culture - Webinar 04.17.14 Building a Performance-Based Culture - Webinar 04.17.14 Presentation Transcript

  • Building a Performance-Based Culture
  • 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  • Would you consider your organization to be a performance- based organization? a. Yes b. No c. No, not yet
  • Beyond Performance by Scott Keller and Colin Price It’s not the destination – it’s the journey that’s valuable. Building a high performance culture is like that. If you ONLY focus on the results, you’re only focusing on part of the picture. It takes BOTH building organizational performance and organizational health.
  • Skills and Knowledge Remedial Action Learning Performance Management Engagement POOR GOOD LOW HIGH Motivation&Attitude
  • What You’ll Learn: Five interdependent components of high performing organizations, including: Customer Approach Strategy Leadership Process and Structure Culture
  • High Performance Organizations It’s the culture! It’s the leaders! It’s the results! It’s me!
  • Do a search on Amazon and you get… SEARCH RESULTS: Companies = 1,477 Teams = 3,319 Leaders = 704 Leadership = 1,051 Low performance leadership = 34
  • Where is your company compared to where you want to be? a. Ahead. b. About where we expect. c. Behind. d. Truthfully – we don’t know.
  • How do you know? a. We have well-defined goals and measure progress towards them each month. b. We have goals and we look at metrics about each quarter. c. We look at metrics annually. d. We do not have a well-defined set of criteria to measure organizational success.
  • The curious paradox is that when I accept myself just as I am, then I can change. SOURCE: Carl R. Rogers President of American Psychological Association, 1946 Author of, On Becoming a Person, 1961
  • CREATING A PERFORMANCE- BASED CULTURE • Define success criteria. • Set actionable goals. • Encourage frequent and continuous feedback. • Review progress. • Lead by example and evaluate objectively.
  • SOME ORGANIZATIONS PERFORM BETTER THAN OTHERS Can these reasons be explained beyond theory? Can my organization repeat or model some of them?!
  • What Do High Performing Organizations and Teams Have in Common? Strategy LeadershipCustomer Approach Processes and Structure Values and Beliefs
  • STRATEGY Organization’s performance measures match the organization’s strategy. Organization’s strategic plan is clear and well thought out. Employees exhibit behaviors needed to execute the strategic plan.
  • Far better than most leaders, Jobs intuitively understood the power of cultural influence in sustaining the strategic capabilities implicit in his perpetual vision of creating, as he put it, “an enduring company where people were motivated to make great products...a company that will stand for something a generation or two from now. SOURCE: Jon Katzenbach , The Steve Jobs Way
  • Strategic Approach and Consistency Steve's major impact was on the strategic direction of the company… made this vision a reality by overseeing the IPO of Pixar stock in 1995…He foresaw that if they had that capital, it would give them the independence to create a body of work and to become a brand that would become as powerful in entertainment as Disney. David Price The Pixar Touch
  • CUSTOMER APPROACHCustomers are the most important factor for developing new products and services. Organization accurately targets its customers’ long-term needs. Organization exceeds customers’ expectations.
  • Customer Approach External focus Philosophical approach Internal design
  • Results Rule It’s about building a culture where excellence thrives. Delivering service to you customers. Shameless self- promo Check out the course in BizLibrary’s Streaming Video Library
  • LEADERSHIP Clarity about organization’s performance expectations. Person with best skills and knowledge promoted to roles. Employees believe their behavior affects the organization.
  • Our culture is our key competitive differentiator. If we lose our culture, we lose who we are. SOURCE: Herb Kelleher Chairman of Southwest Airlines
  • Supervisory relationships are the most important drivers of high performance. Engagement. Productivity. Turnover. Satisfaction
  • PROCESSES AND STRUCTURE Organization’s performance measures are clearly defined. Employees receive the training and development necessary to do the job. Organization keeps current with state-of-the-art technological advances.
  • Processes and Structure Relentless drive to improve processes. ENTIRE business plan is a process!
  • CULTURE VALUES AND BELIEFS The organization emphasizes a readiness to meet new challenges. A shared value of a commitment to innovation. Most employees think the organization is a good place to work.
  • Company Culture • Deliver WOW Through Service • Embrace and Drive Change • Create Fun and A Little Weirdness • Be Adventurous, Creative, and Open- Minded • Be Passionate and Determined • Be Humble
  • CREATING A PERFORMANCE- BASED CULTURE • Define success criteria. • Set actionable goals. • Encourage frequent and continuous feedback. • Review progress. • Lead by example and evaluate objectively.
  • BIZLIBRARY.COM In a world of learning and development where complexity is the enemy, BizLibrary has developed a to delivering high quality learning, anywhere, anytime. MICHAEL ROCHELLE Chief Strategy Officer Brandon-Hall Group
  • BIZLIBRARY.COM RECOMMENDED RESOURCES Quick Talks: Dan Pink: Gaining Engagement through Autonomy [video] Collaboration Creates Value [video] Mentoring: Matching Proteges with Mentors [video] Criteria for Performance Excellence [video] Results Rule! Build a Culture that Makes Your Team a Hero [video]
  • BIZLIBRARY.COM Some recommended resources… Leadership Lesson Video: Being an Effective Change Leader (3 minute video) Leadership Lesson Video: How Senior Leaders Can Create an Adaptable Organization (3 minute video)
  • BIZLIBRARY.COM Free trial of the BizLibrary Collection or Demo of Technology Solutions 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  • BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary
  • Additional Resources • The Dynamics of High Performing Organizations, Resource Development Systems • Leading Change, John P. Kotter • Leadership is an Art, Max DePree • The Effective Executive, Peter Drucker • The Steve Jobs Way, Strategy + Business, May 2012