TRAVEL & TOURISM
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
TRAVEL AND TOURISM
NAME: - CHIRANJIB GHOSAL
BATCH CODE: - ‘O3’
ASSESSOR NAME: - RINA DHABARIA
YEAR - 2012-13.
I am Chiranjib Ghosal. I am a student of
Frankfinn Institute of Air Hostess Training.
My batch no is ‘o3’. I love to study at my
institute and I am very much interested in
Travel and Tourism.
I would like to express my sincere gratitude to Mrs.
Rina Dhabaria, the Travel & Tourism trainer & faculty
member of the Frankfinn Institute of Airhostess
Training, Kolkata, for providing me enough information
and guidance to complete this assignment on Travel &
Tourism. Last but not the least, I am very much
grateful to avail myself this opportunity and express
my honour and love to my friends for their help and
support to complete this assignment.
•LO1 : (i) EXPLAINATIONS ABOUT- IATA, UFTA, PATA, ICAO, TAAI, WARSAW CONVENTION, CHICAGO
CONVENTION, MONTREAL CONVENTION, BILATERAL ARGEEMENTS.
(ii) FREEDOMS OF AIR.
•LO2 : (i) TWO COUNTRIES HISTORY (SWITZERLAND & UNITED KINGDOM)
(ii) FOUR CITIES GEOGRAPHICAL LOCATION, CLIMATIC CONDITION, POPULATION, TRANSPORTATION.
(iii) SIX INTERESTING PLACE EACH EVERY CITY.
•LO3 : (i) DIFFERENT TYPES OF PASSPORT.
(ii) VISA REQUIREMENT OF TWO COUNTRIES & EMBASSY ADDRESS.
(iii) CUSTOM IMPORT EXPORT, CURRENCY OF THE TWO COUNTRIES.
(iv) RULES & REGULATION TO CARRY PETS OF TWO COUNTRIES.
(v) RULES & REGULATION DANGERIOUS GOODS.
(vi) TRAVEL INSURANCE.
(vi) CONSEQUENCES OF NEGLIGENCE.
•LO4 : (i) DAY TO DAY ITINERY.
(ii) ROUTE MAP.
(iii) FILL UP PROFORMA.
(iv) TAKE THE FARE.
IATA was founded in Havana, Cuba, in April 1945. It is the prime
vehicle for inter- airline cooperation in promoting safe, reliable,
secure & economical air services for the benefit of the world’s
The international scheduled air transport industry is now more
than 100 times larger than it was in 1945. Few industries can match
the dynamism of that growth, which would have been much less
spectacular without the standards, practices & procedures
developed within IATA.
The modern IATA is the successor to the International Air Traffic
Association founded in Hague in 1919, the year of the world’s first
international scheduled services.
(UNIVERSAL FEDERATION OF TRAVEL AGENTS
UFTAA is a would body representing the travel agency &
tourism industry. UFTAA effectively represents travels & tour
operations view on both inbound & outbound travel by
continuous dialogue and consultation with other international
organisations such as the International Air Transport
Association (IATA), The International Hotel & Restaurant
Association (IH & RA) to mention only a few.
UFTAA has consultative status with the
UN/NGO/ECOSOC, & works closely with their such as UNESCO,
who etc for a sustainable & responsible tourism. UFTAA is an
affiliate member of the World Tourism Organisation (WTO), &
its business council (WTOBC).
The Pacific Asia Travel Association, formed over 50 years ago
with headquarters in Bangkok, is an international organisation with
over 2,500 members made up from the destinations, carriers, hotel
groups, tour operators, around handlers & retail travel agents,
mainly based in the Pacific Asia Region. Other international
members include publications travel writers & indeed any
organisation with interests in travel to & within the region.
In addition to the international association, there exists a
worldwide network of chapters 39 in total. Activities in the UK
include familiarization visits for our agent & tour operator members,
networking opportunities, a regular e-mail newsletter with news of
developments within the region, exposure in & customer referral
from this website an online training programme many social events
& above all, recognition as a Pacific Asia specialist.
(INTERNATIONAL CIVIL AVIATION ORGANIZATION)
ICAO airport code or location indication is a four- letter
alphanumeric code designating each airport around the world.
These codes are defined by the International Civil Aviation
Organization & Published in ICAO documents 7910 location
The ICAO codes are used by air traffic control & airline
operations such as flight planning. They are not the same as the
IATA codes encountered by the general public, which are used
for airline timetables, reservations & baggage handling. For
example, travellers who use London’s Heathrow Airport will
must likely be familiar with its IATA code: LHR. The travelling
public are less likely ICAO code: EGLL.
The main objective of this association is to safeguard
& protects in interest of its members. For this purpose
the association keeps in constant touch with the
government & various other organisations connected
with tourism promotion.
The registered office is in Mumbai (BOM). It has
regional offices at Kolkata, Delhi & Chennai. Once a year
they hold a conference at some place in India where
they discuss their problems connected with the industry.
Warsaw Convention Bureau was started in October 12,
1929. It is the first international convention pertaining to
liability in international air transportation. The convention
prescribes rules for air carrier liability in case of death or
injury to passengers, destruction, loss or damage to
baggage and losses resulting from delay of passengers,
baggage and cargo.
Liability limits set by the convention were raised in
1955 by the Hague protocol to the Warsaw Convention.
Some parties to the Warsaw convention have not ratified
the Hague protocol which amended the Convention. The
U.S ratified the Warsaw Convention on July 31, 1934.
The convention on International Civil Aviation.
The documents was signed on December 7, 1944 in
Chicago, by 52 signatory states. It received the requisite
26th ratification on March 5, 1947 & went into effect on
April 4, 1947, the same date that ICAO came into being.
In October of the same year, ICAO became a specialized
agency at the United Nations Economic & Social
The original signed document resides in the
National Archives of the United States.
The Montreal Convention, formally the convention for the
unification of certain rules for international carriage by Air. Is a
treaty adopted by a diplomatic meeting of ICAO member states
It amended important provisions of the Warsaw
Convention’s regime concerning compensation for the victims of
The Convention re-establishes urgently needed uniformity
and predictability of rules relating to the international carriage of
passengers, baggage and cargo. Whilst maintaining the core
prevision’s which have successfully served the International Air
Transport community for several decades, the new convention
achieves the required modernisation in a number of key areas. It
protects passengers by introducing a two-tier liability system and
by facilitating the swift recovery o0f proven damages without the
need for lengthy litigation.
FREEDOMS OF AIR :-
The Chicago convention defined “freedoms of the air” which
are put into practice as a result of the bilateral agreement
between pairs of countries. Most bilateral agreements have been
modelled on the 1946 Bermuda Agreements between the UK and
the USA. Bermuda style agreements aim to give “fair and equal”
commercial opportunities to the countries involved regardless of
the strength of their airline industries.
These traffic rights can only be exercised if they are
allowed in the bilateral agreements. If one agreement is missing,
the carries may not have full traffic rights and may loose revenues.
No bilateral agreement is necessary for exceptional or single
The following are rights attached to each of the freedoms
of the air,
HISTORY OF SWITZERLAND
• Switzerland is a small country situated in the heart of central
Europe and shares a lot of its history and of its culture (four
national languages spoken in different regions) with its
neighbours Germany, France, Italy and Austria.
There are more than 900museums in Switzerland. One
museum per 7500 inhabitants. The numbers of museums has
tripled after World War II. Many of these are small museums
dedicated to the local history of villages. The total numbers
of entries amounts to about 10 million per year, in other
words everybody in Switzerland above 6years and not too
inform to leave the home visits an average of two museums
Travel insurance is insurance that is intended to
cover medical expenses, financial default of travel suppliers, and other losses
incurred while travelling, either within one's own country, or internationally.
Temporary travel insurance can usually be arranged at the time of the booking of
a trip to cover exactly the duration of that trip, or a "multi-trip" policy can cover
an unlimited number of trips within a set time frame. Coverage varies, and can
be purchased to include higher risk items such as "winter sports".
MEDICAL INSURANCE :-
Before buying a special medical insurance policy for your trip, check
with your medical insurer — you might already be covered by your existing
health plan. While many US insurers cover you overseas, Medicare does not.
Even if your health plan does cover you internationally, you may want to consider
buying a special medical travel policy. Much of the additional coverage available
is supplemental (or "secondary"), so it covers whatever expenses your health
plan doesn't, such as deductibles. But you can also purchase primary coverage,
which will take care of your costs up to a certain amount.
In emergency situations involving costly procedures or overnight stays, the
hospital will typically work directly with your travel-insurance carrier on billing (but
not with your regular health insurance company; you'll likely have to pay up front to
the hospital or clinic, then get reimbursed by your stateside insurer later). For non-
emergencies, a quick visit to a doctor will likely be an out-of-pocket expense (you'll
bring home documentation to be reimbursed). Whatever the circumstances, it's
smart to contact your insurer from the road to let them know that you've sought
For travelers over 70 years old, buying travel medical insurance can be an expensive
proposition. Compare the cost of a travel medical plan with comprehensive
insurance. The latter plans come with good medical and evacuation coverage that
can otherwise be very expensive. A travel-insurance company can help you sort out
EVACUATION INSURANCE :-
It covers the cost of getting you to a place where you can receive
appropriate medical treatment in the event of an emergency. (In a worst-case
scenario, this can mean a medically equipped — and incredibly expensive — private
jet.) This is usually not covered by your regular medical-insurance plan back home.
Sometimes this coverage can get you home after an accident, but more often,
it'll just get you as far as the nearest major hospital. "Medical repatriation" — that
is, getting you all the way home — is likely to be covered only if it's considered
medically necessary. Ask your insurer exactly what's covered before and after you
get to the hospital.
Keep in mind that medical and evacuation insurance may not cover you if
you're participating in an activity your insurer considers to be dangerous (such as
skydiving, bungee jumping, scuba diving, or even skiing). Some companies sell
supplementary adventure-sports coverage.
BAGGAGE INSURANCE :-
For luggage that is lost, delayed, or damaged — is included in most
comprehensive policies, but it's rare to buy it separately. Baggage insurance puts a
strict cap on reimbursement for such items as jewellery, eyewear, electronics, and
photographic equipment — read the fine print. If you check your baggage for a
flight, it's already covered by the airline (ask your airline about its luggage liability
limit; if you have particularly valuable luggage, you can buy supplemental "excess
valuation" insurance directly from the airline). Check if your homeowners' or
renters' insurance covers baggage. Travellers' baggage insurance will cover the
deductibles and items excluded from your homeowners' policy. Double-check the
particulars with your agent. If your policy doesn't cover rail-passes, consider
buying the $14-18 insurance deal sold with the pass.
FLIGHT INSURANCE :-
Flight Insurance ("crash coverage") is a statistical rip-off that
heirs love. It's basically a life insurance policy that covers you when
you're on the airplane. Since plane crashes are so rare, there's little
sense in spending money on this insurance.
COLLISION COVERAGE :-
An important type of insurance for rental cars may be
included in some comprehensive travel-insurance plans or
available as an upgrade on others.
CONSEQUENCES OF NEGLIGENCE
• Correct travel documents however is probably the single most
important factor as to whether this likely to occur. Although the
law varies from country to country, in general, its recognized
that agents can be liable for damages caused either by their
fault or their negligence. The client expects from a qualified
travel agent a degree of profession & care.
• As a general rule, the following paints gives scope of the
agent’s duty to the traveller,
• i) The client to the travel agent because the agents
represents himself to the public as a degree of professions &
care in matters relating to his travel & accommodation
• ii) The client would also expected the agent to select
competent wholesalers & suppliers with which to deal with.
AND ALSO WISE FOR TRAVEL SGENTS TO LOOK :-
• Making certain the client is important as to who is
responsible for what & putting this in writing set that there is no
argument at a later date.
• Ensuring that all necessary formalities are advised in writing
between the agent & client during the reservation process.
Passport, visa & health documentation together with the
consequences of negligence to provide correct & updated
information clients regarding general rules & methods at
applications which relates to taxes, customs & currency & also
travel related insurance mailers.
DAY TO DAY ITINERY
DAY 1 :- Departure from Delhi (INDIRA GANDHI AIRPORT)
Arrival of Zurich (UNIQUE ZURICH AIRPORT)
Where are representative will be waiting to welcome you & transfer
you to your hotel GRAND HOTEL QUELLENHOF & SPA SUITES.
After check-in your hotel for sometimes & in the evening go for
DAY 2 :- After early breakfast go by car for sight-seeing places of
The places are,
i) OPERA HOUSE
ii) ZOOLOGICAL MUSEUM
iii) ZURICH ZOO
DAY 3 :- After early breakfast go by car to visit another sight-
seeing places of Zurich.
The another places are,
i) URANIA OBSERVATORY
ii) ST. PETER CHURCH
iii) BOTANICAL GARDEN
DAY 4 :- After early breakfast check-out of your hotel & go
by car to Geneva.
Arrival at Geneva check-in the hotel EVIAN ROYAL
RESORT. Rest for sometimes & in the evening go for shopping.
DAY 5 :- After early breakfast go by car for sight-seeing places
The places are,
i) LAKE GENEVA
ii) PATEK PHILIPPE MUSEUM
iii) VICTORIA HALL
DAY 6:- After early breakfast go by car to visit another sight-
seeing places of Geneva.
The another places are,
i) MUSEUM OF NATURAL HISTORY
ii) JET D EAU
iii) EGLISE RUSSE
DAY 7 :- After early breakfast check-out of your hotel & go by
the can to the airport of Geneva (COINTRIN
Board the flight for London or arrival London (LONDON CITY
DAY 8 :- Representatives welcome you at the airport & transfer
you to your hotel (THE MILESTONE HOTEL).
After check-in your hotel rest for sometimes & in the
evening go for shopping.
DAY 9 :- After early breakfast go by car for sight-seeing places of
The places are,
i) LONDON ZOO
ii) CHISLEHURST CAVES
iii) CHELSEA PHYSIC GARDEN
DAY 10 :- After early breakfast go by car to visit another sight-seeing
places of London.
The another places are,
i) TOWER BRIDGE
ii) LONDO EYE
iii) VICTORIA & ALBERT MUSEUM
DAY 11 :- After early breakfast check-out of your hotel & go by
car to Manchester.
Arrival at Manchester check-in to the hotel
(MACDONALD MANCHESTER HOTEL & SPA). Rest for
sometimes & in the evening go for shopping.
DAY 12 :- After early breakfast go by car for sight-seeing places
The places are,
i) MANCHESTER TOWN HALL
ii) STONERIG RACEWAY
iii) NATIONAL FOOTBALL MUSEUM
DAY 13 :- After early breakfast go by car to visit another
sight-seeing places of Manchester.
The another places are,
i) PORTLAND BASIN MUSEUM
ii) MANCHESTER CATHEDRAL
iii) APOLLO MANCHESTER
DAY 14 :- After early breakfast check-out of your hotel &
go by the car to the airport (RINGWAY
Return to Delhi (INDIRA GANDHI AIRPORT) with pleasant
memories of your journey.
I have learnt a lot from Travel & Tourism classes and I
am sure that it will help me in my present and future
life. Lack of a good personality and aspiring too high to
get a job in any kind of industry is a futile one. So, once
again I want to thank our honourable faculty Mrs. Rina
Dhabaria for helping me to earn the requisite
knowledge in the sector of Travel & Tourism and other