The document provides information about Hemant Chandel, their course of AHTM at Indore center, and various topics related to travel and tourism such as IATA, UFTAA, PATA, ICAO, and international air transport. It also provides details about Malaysia and Mauritius including their history, attractions, and travel documentation requirements.

2. • NAME : HEMANT CHANDEL
• BATCH : J9
• COURSE : AHTM
• CENTER : INDORE
NAME : HEMANT CHANDELNAME : HEMANT CHANDEL
BATCH : J9BATCH : J9
COURSE : AHTMCOURSE : AHTM
CENTER : INDORECENTER : INDORE

4. LO1LO1
IATA is an international trade body, created
some 60 years ago by a group of airlines.
Today, IATA represents some 230 airlines
comprising 93% of scheduled international
air traffic. The organisation also
represents, leads and serves the airline
industry in general.
International air transportInternational air transport
association (IATA)association (IATA)

5. –It was founded in 1996 by the merger
of international federation of travel
agencies & the uni8versal
organization of travel agent
associations
–70% of international airline booking
i8s done by UFTAA member

6. • It was founded in 1951. it stimulates interest
in the pacific region by developing
promoting travel for pacific destination.
• Its first Asian office is in manila Philippines
• It is a non profit organization
• It provided meeting point for all the people
involved in travel business

7. • It encourage the growth of ICAO
• Encourage the development of airport & navigation
facilities
• It provides reuse training programs
• Development of regional; plans for ground facili8tes &
revises needed for international flying
• ICAO was formed in 1947 for controlling air traffic &
making airport procedure simple &clear
ICAO

8. WARSAW CONVENTIONWARSAW CONVENTION
• IT is a liability to the aircraft in case of
accidents injury death of the pox or
baggage lose stolen, damaged, delayed
• It prescribe the amount for which the
carrier is liable through it does not handle
all legal aspect which mean airline & a pox

9. LO2(A)LO2(A)
CountriesCountries
• Malaysia Mauritius

10. MALAYSIAMALAYSIA

11. History Of MalaysiaHistory Of Malaysia
• Malaysia's history
starts generally around
the establishment of the
Malacca sultanate.
During the 13th century,
it was renowned as a
major port for traders
from both east and
west.

12. The history of Malaysia is a relatively recent offshoot of
the history of the wider Malay-Indonesian world”. It is
so because anthropologists and historians could see
very little aspects culturally and linguistically, to
distinguish today’s Malaysian territories from the lands
of the Malay Archipelago. According to their research,
today’s division of the Malay world into six different
states-- Malaysia, Indonesia, Philippines, Singapore,
Brunei and East Timor – is largely the result of external
influences, like the Hindu India, the Islamic Middle
East and Christian Europe (west), China and Japan
(north-east). Besides, the most direct shipping route
passing through the Strait of Malacca, Malaysia has
naturally been a melting pot of trade routes and
cultures. Thus, it has been found out that the
geographical position of Malaysia has literally made it
difficult for the Malay people to resist foreign influence
and domination.

13. Attractions city of MalaysiaAttractions city of Malaysia
1. Kuala Lumpur
2. Selangor

15. Twin TowersTwin Towers

16. Bird ParkBird Park

17. Aquaria KLCCAquaria KLCC

18. Genting HighlandsGenting Highlands

20. Sultan Salahuddin AbdulSultan Salahuddin Abdul
Aziz MosqueAziz Mosque

21. Sepang International CircuitSepang International Circuit

22. National Zoo of MalaysiaNational Zoo of Malaysia

23. Sultan Alam Shah MuseumSultan Alam Shah Museum

24. MAURITIUSMAURITIUS

25. History Of MauritiusHistory Of Mauritius
• The first Europeans to
have visited Mauritius
were the Portuguese
at the beginning of
the sixteenth century

26. The Dutch who settled in the island in 1598 named it
Mauritius after Prince Maurice of Nassau.
Among other things, the Dutch introduced sugar cane and
the Java deer before leaving in 1710 where they had found
in the mean time a far better settling place
The Cape of Good Hope in South Africa. About five years
later, in 1715, the French occupied the island, renaming it
"Isle de France".
It was under the French Governor, Mahé de Labourdonnais,
that Mauritius knew its first development: a harbour was
built. Port Louis, named after the ruling king Louis XV,
became the capital of Mauritius.

27. Attractions of MauritiusAttractions of Mauritius
• Pereybère
• Cap Malheureux
• Black River Gorges
• Martello Towers
• Dolphins

28. PereybèrePereybère

29. Cap MalheureuxCap Malheureux

30. Black River GorgesBlack River Gorges

31. Martello TowersMartello Towers

32. DolphinsDolphins

33. LO2(B)LO2(B)
How is the itinerary prepared by meHow is the itinerary prepared by me
good for the client?good for the client?
The countries that are selected for the client
is Mauritius and Malaysia which are one
among the best tourist destinations of the
world. The whole trip will be fun packed
and Useful for the client.
The client and his family can enjoy the
wide range of cuisine that are
provided during the flight.

34. The whole family can relax at its
peak in the wide range of beaches
at Mauritius.
Malaysia is a shopping destination and
also a best place which really worth
sight seeing and an ultimate point of
relaxation for the entire family.

35. Mapping and routingMapping and routing

36. BOM-KULBOM-KUL
• Mumbai to Malaysia
• Air India flight# 6531 Airline code:AI
• Departure 7:50 pm Mumbai
• Arrival 9:50 pm Malaysia
• Flight Duration 2hr
• Class: Economy

37. KUL-MRUKUL-MRU
• Malaysia to Mauritius
• Malaysia airlines flight #370 Airline code:
MH
• Departure 11:40:00 Malaysia
• Arrival 04:00:00 Mauritius
• Flight duration 04:20:00
• Class: Economy

38. Day to day itineraryDay to day itinerary
• Day1: Reach Malaysia kuala lumpur by 9:50pm
drive from airport to hotel The malaysia hotel by
cab around 15 mins.(Cab will be provided)
Reach there have lunch rest till 3pm, go for Twin
towers , Bird park and Aquaria KLCC spent time
there till 10 pm.
Back to hotel room.
• Day 2 : Start from hotel at 9 am by car. Go for
Genting Highlands. And Reach SELANGOR
city Sultan Salahuddin Abdul Aziz Mosque ,
Sepang International Circuit , National Zoo of
Malaysia and Sultan Alam Shah Museum
spent time there till 9 pm.
Back to hotel room.

39. • Day 3 : Start from hotel at 9 am by car. reach
airport by 10 am as next flight to Mauritius is at
11:40 am
• Reach Mauritius at 4:00 pm by cab reach Hotel
Oberoi Mauritius which is just 13.4 Miles far from
the airport. Have breakfast and can take rest in
the room till evening as night life in Mauritius is
more happening than day outs. By 7 pm set out
of the hotel by taxi to Pereybère which is famous
for night parties and shopping be there till 12
midnight back to room.

40. • Day 4 : Start from hotel by 10 in the
morning to Cap Malheureux then from
there to Black River Gorges there sight
seeing will take around about 2 hours from
there to Martello Towers another an hour
we can spent there from there straight to
airport which will take around 45 mins
reach airport by 7 pm as our next flight to
Mumbai is at 10:25 pm.

41. Import export RulesImport export Rules
MalaysiaMalaysia
• Import Allowances:
a) 200 cigarettes or 225gr of tobacco or 50 cigars
b) 1 lit of wine or 1 lit of spirits or 1 lit of malt liquor
c) Gifts & souvenirs not exceeding a total value of MYR
200Prohibited/Restricted:All goods from Haiti & Israel.
Indecent or obscene print. Counterfeit notes or coins.
Cloth bearing the imprint or reproduction of any verses of
the Quran
Note: the trafficking of illegal drugs is a serious offence
in Malaysia and such an offence carries the death
penalty

42. MauritiusMauritius
• Import Allowances: For persons of 18 years of age or
older:
a) Tobacco (including cigars and cigarettes) not
exceeding 250gr
b) 1 lit of spirits and 2 lit of wine, ale or beer
c) 250cl of toilet water and 10cl of perfume for personal
use
• Prohibited/Restricted: The import of sugar-cane is
strictly prohibited. Plants, Fruits, Flowers & Pets require
clearance of the Ministry of Agriculture. Firearms &
ammunition must be declared to customs on arrival

43. LO3LO3
Travel documents for Malaysia:Travel documents for Malaysia:
• A valid passport for minimum 6 months on arrival.
• Visa General: The following DO NOT require a visa:
1) Nationals of Malaysia
2) Holders of British passports, irrespective of endorsement in
passport regarding their national status
3) For stays up to 3 months by nationals of Albania, Algeria,
Argentina, Australia, Austria, Bahrain, Belgium, Bosnia &
Herzegovina, Brazil, Canada, Croatia, Cuba, Czech Rep, Denmark,
Egypt, Finland, France, Germany, Hungary, Iceland, Ireland
Republic, Italy, Japan, Jordan, Korea (South), Kuwait, Kyrgyzstan,
Lebanon, Liechtenstein, Luxembourg, Morocco, Netherland, Norway,
Oman, Peru, Poland, Portugal, Qatar, Romania, San Marino, Saudi
Arabia, Slovakia, Spain, Sweden, Switzerland, Tunisia, Turkey,
Turkmenistan, United Arab Emirates, United States, Uruguay &
Yemen

44. • 4) For stays up to 1 month by nationals of:
a) Armenia, Azerbaijan, Barbados, Belarus, Benin, Bhutan, Bolivia,
Botswana, Burkina Faso, Bulgaria, Burkina Faso, Cambodia, Cape
Verde, Chile, Costa Rica, Cyprus, Equador, El Salvador, Estonia,
Gabon, Georgia, Greece, Guatemala, Haiti, Honduras, Hong Kong
(S.A.R. passport holders), Indonesia, Kazakhstan, Korea (North),
Laos, Latvia, Lithuania, Macao (S.A.R. passport holders),
Macedonia, Malta, Moldova, Mexico, Monaco, Mongolia, Myanmar,
Nicaragua, Panama, Paraguay, Philippines, Portugal, Russia, Sao
Tome & Principe, Singapore, Slovenia, Sudan, Surinam, Tajikistan,
Thailand, Togo, Ukraine, Uzbekistan, Vatican City, Venezuela,
Vietnam, Zaire & Zimbabwe
b) Holders of British National Overseas (BNO) passports
5) For stays up to 15 days by nationals of Iran
6) For stays up to 14 days by:
a) Nationals of Chad, Comoros, Guinea, Iraq, Libya, Madagascar,
Mauritania, Senegal, Sierra Leone, Somalia & Syria,
b) Holders of Macao Travel Permit
c) Holders of Portuguese Alien Passport

45. Malaysian VISA and currencyMalaysian VISA and currency

46. Travel documents for Mauritius:Travel documents for Mauritius:
• A valid passport for minimum 6 months on arrival.
• VISA
The following DO NOT require a visa:
1) Citizens of Mauritius, including the spouse of a citizen of
Mauritius & persons who are residents of Mauritius under the
Immigration ActVisa Notes:1) Visas are issued on arrival to:
a) Nationals of United Kingdom (including dependent territories)
b) Nationals of Antigua & Barbuda, Australia, Austria, Bahamas,
Bahrain, Barbados, Belgium, Belize, Botswana, Brunei Darussalam,
Canada, Cyprus, Denmark, Dominica, Finland, France, Gambia,
Germany, Ghana, Greece, Grenada, Guyana, Ireland Rep, Israel,
Italy, Jamaica, Japan, Kenya, Kiribati, Kuwait, Lesotho,
Liechtenstein, Luxembourg, Malawi, Malaysia, Maldives, Malta,
Monaco, Namibia, Nauru, Netherlands, New Zealand, Norway,
Oman, Papua New Guinea, Portugal, Qatar, St. Kitts & Nevis, St.
Lucia, St. Vincent & Grenadines, Samoa, San Marino, Saudi Arabia,
Seychelles, Sierra Leone, Singapore, Solomon Islands, South
Africa, Spain, Sweden, Switzerland, Tanzania, Tonga, Trinidad &
Tobago, Tunisia, Turkey, Tuvalu, Uganda, United Arab Emirates,
United States, Vanuatu, Vatican City, Zambia & Zimbabwe

47. c) For stays up to 3 months to nationals of
Argentina, Brazil, Chile & Paraguay
d) For stays up to 14 days to nationals of
Albania, Armenia, Azerbaijan, Belarus, Bulgaria,
Comoros, Fiji, Georgia, Kazakhstan, Kyrgystan,
Madagascar, Moldova, Romania, Russia,
Tajikistan, Turkmenistan, Ukraine & Uzbekistan
e) For stays up to 16 days to nationals of Korea
(South)Visa Special Notes:All visitors must hold
onward/return tickets, documents required for
next destination & sufficient funds for length of
stay
• Yellow fever certificate if arriving from infected
areas.

48. Mauritius Rupees and visaMauritius Rupees and visa

50. International air transportInternational air transport
association (IATA)association (IATA)
IATA is an international trade body, created
some 60 years ago by a group of airlines.
Today, IATA represents some 230 airlines
comprising 93% of scheduled international
air traffic. The organisation also
represents, leads and serves the airline
industry in general.

51. The International Air Transport Association - was
founded in Havana, Cuba, in April 1945. It is
the prime vehicle for inter-airline cooperation
in promoting safe, reliable, secure and
economical air services - for the benefit of the
world's consumers. The international
scheduled air transport industry is now more
than 100 times larger than it was in 1945. Few
industries can match the dynamism of that
growth, which would have been much less
spectacular without the standards, practices
and procedures developed within IATA.

52. ActivitiesActivities
• Implement IATA Safety Audit for Ground Operations
(ISAGO), conducting at least 60 station audits and 8
headquarters audits
• Develop plan to address future airline training and
qualification requirements
• Achieve a reduction of at least 6 million tones of CO2
from operations and infrastructure
• Implement a strategy to reach carbon neutral growth
• Develop standards and guidelines for an industry
carbon offset programme and pilot it with at least 6
airlines in four different regions

53. • Achieve 100% E-Ticketing penetration in IATA Billing and
Settlement Plan (BSP) on 1 June 2008 and implement a
program to eliminate remaining paper documents by developing
an electronic multi-purpose document (EMD)
• Ensure 130 airports offer Common Use Self-Service (CUSS)
facilities by end 2008 and that 200 airlines are Bar Coded
Boarding Pass (BCBP)-enabled
Implement e-freight pilots at 8 additional locations (14 total) by
end 2008
• Conduct 2 pilots in each area of Fast Travel
Launch the Baggage management Improvement Program (BIP)
at 6 airports
• Achieve savings/cost avoidance of $1.5 billion in industry taxes,
charges and fuel fees, including at least $800 million in real cost
reduction
• Launch four new initiatives to reduce airline costs and improve
service.

54. UFTAAUFTAA
The United Federation of Travel Agents’ Associations (UFTAA)
emanates from the Universal Federation of Travel Agents’
Associations created in Rome, Italy, on November 22nd, 1966.
UFTAA was originally founded as a result of a merger of two large
world organizations, FIAV and UOTAA, recognizing the need to
unify travel agencies and tour-operators into one international
federation.
In 1989, coming from Brussels, UFTAA set up its General
Secretariat in the Principality of Monaco.
UFTAA started its operation as a Confederation on January 1st,
2003. It is a non-profit Confederation of international scope,
representing Regional Federations comprising some 80 national
associations.

55. ActivitiesActivities
• To unite and consolidate the Federations
of Travel Agents’ National Associations
and to globally enhance the interests of
their members
• To represent the travel agents’ activities
before various world-wide bodies,
governmental authorities and suppliers
• To work towards the adoption of measures
that will ease travel for the consumer and
to offer services to its member federations

56. PATAPATA
PATA has been privileged to represent the travel
and tourism industry of Asia Pacific for more
than half a century. It is a region so vast and
varied that one could spend a lifetime exploring
it.
• Founded : 1951
• Founder member : 44
• First conference: 1952
• Head quarters established in :1953 at
Sanfrancisco USA

57. • PATA promotes developing and facilitating travel to and
within the Pacific area region and the South-East Asia
region including India.
• It provides the meeting point for all the people involved in
the travel trade and all the activities related to it from a
large number of countries.
• It assists small and upcoming destinations to develop their
infrastructure, providing expertise, planning group travel
schemes,destinations,hotels operations and discounts.
• It provides up to date information on the field of tourism
and the practical and theoretical experience in the field of
tourism.
• The annual conferences of PATA and its workshops
provides greater scopes to its member to share their ideas
and exchange views about tourism promotion in their
respective countries.
ActivitiesActivities

58. Foundation of the International Civil AviationFoundation of the International Civil Aviation
Organization (ICAO)Organization (ICAO)
The consequence of the studies initiated by the US and
subsequent consultations between the Major Allies was
that the US government extended an invitation to 55
States or authorities to attend, in November 1944, an
International Civil Aviation Conference in Chicago. Fifty-
four States attended this Conference end of which a
Convention on International Civil Aviation was signed by
52 States set up the permanent International Civil
Aviation Organization (ICAO) as a means to secure
international co-operation an highest possible degree of
uniformity in regulations and standards, procedures and
organisation regarding civil aviation matters. At the same
time the International Services Transit Agreement and
the International Air Transport Agreement were signed.

59. • ICAO founded in1947.
• ICAO composed of 185 members.
• ICAO provides technical assistance to
countries.
• ICAO provides technical publications
and social studies.

60. ActivitiesActivities
• Ensure the safe and orderly growth to
international civil aviation throughout the
world.
• Encourage the arts of the aircraft design
and operation for the peaceful purposes.
• Encourage the development of the
railways, airports and navigation facilities
for ICAO.
• Meets the needs of the people of the world
for safe regular efficient, economical air
transport.

61. Chicago conventionChicago convention
• The Convention on International Civil Aviation, also known as the
Chicago Convention, established the International Civil Aviation
Organization (ICAO), a specialized agency of the United Nations
charged with coordinating and regulating international air travel. The
Convention establishes rules of airspace, aircraft registration and
safety, and details the rights of the signatories in relation to air travel.
The Convention also exempts air fuels from tax.
• The document was signed on December7, 1944 in Chicago, Illinois, by
52 signatory states. It received the requisite 26th ratification on March
5, 1947 and went into effect on April 4,1947, the same date that ICAO
came into being. In October of the same year, ICAO became a
specialized agency of the United Nations Economic and Social Council
(ECOSOC). The Convention has since been revised eight times (in
1959, 1963, 1969, 1975, 1980, 1997, 2000 and 2006). Links to all
versions of the document can be found in the external links section.
• The original signed document resides in the National Archives of United
States.

62. AnnexesAnnexes
The Convention is supported by eighteen annexes
containing standards and recommended practices
(SARPs). The annexes are amended regularly by
ICAO and are as follows:
• Annex 1 - Personnel Licensing
• Annex 2 - Rules of the Air
• Annex 3 - Meteorological Service for International Air
Navigation
– Vol I - Core SARPs
– Vol II - Appendices and Attachments
• Annex 4 - Aeronautical Charts
• Annex 5 - Units of Measurement to be used in Air
and Ground Operations

63. • Annex 6 - Operation of Aircraft
– Part I - International Commercial Air Transport - Aero
planes
– Part II - International General Aviation - Aero planes
– Part III - International Operations – Helicopters
Annex 7 - Aircraft Nationality and Registration Marks
Annex 8 - Airworthiness of Aircraft
Annex 9 - Facilitation

64. Warsaw Convention.Warsaw Convention.
The Warsaw Convention is an international
convention which regulates liability for
international carriage of persons, luggage or
goods performed by aircraft for reward.
Originally signed in 1929 in Warsaw (hence the
name), it was amended in 1955 at The Hague
and in 1975 in Montreal. United States courts
have held that, at least for some purposes, the
Warsaw Convention is a different instrument
from the Warsaw Convention as Amended by
the Hague Protocol.

65. • In particular, the Warsaw Convention:
• mandates carriers to issue passenger tickets;
• requires carriers to issue baggage checks for
checked luggage;
• creates a limitation period of 2 years within
which a claim must be brought (Article 29); and
• limits a carrier's liability to at most:
– 250,000 Francs or 16,600 Special Drawing Rights
(SDR) for personal injury;
– 17 SDR per Kilogram for checked luggage and cargo,
– 5,000 Francs or 332 SDR for the hand luggage of a
traveler.

66. Freedoms of the airFreedoms of the air
• Freedom of air is bi-lateral
agreement which defines the
rights the designated carrier will
enjoy in other country .
• Right to fly for technical stops for
setting down or pick up of cargo
pa or mails to the home country
on between 2 foreign countries

67. • • First Freedom. The freedom to overfly a foreign country
(A) from a home country en-route to another (B) without
landing. Also called the transit freedom. Ex British
airways flying from U.K over the air space of Italy to
France.
• • Second Freedom. The freedom to stop in a foreign
country for a technical/refueling purpose only. A flight
from a home country can land in another country (A) for
purposes other than carrying passengers, such as
refueling, maintenance or emergencies. The final
destination is country B. ex British airways flying from
U.K over the air space of Italy and landing there for
emergency purpose.
• • Third Freedom. The freedom to carry traffic from a home
country to another country (A) for purpose of commercial
services. Ex British airways flying from U.K to France and
deplaning passengers

68. • • Fourth Freedom. The freedom to pick up traffic from another
country (A) to a home country for purpose of commercial services.
Ex British airways flying from France to U.K. and deplaning
passengers Third and Fourth Freedoms are the basis for direct
commercial services, providing the rights to load and unload
passengers, mail and freight in another country. They are commonly
reciprocal agreements.
• • Fifth Freedom. The freedom to carry traffic between two foreign
countries on a flight that either originated in or is destined for the
carriers home country. It enables airlines to carry passengers from a
home country to another intermediate country (A), and then fly on to
third country (B) with the right to pick passengers in the
intermediate country. Also referred to as "beyond right". Ex British
airways flying from India to France and deplaning passengers and
there on to U.K.
• • Sixth Freedom. The "unofficial" freedom to carry traffic between
two foreign countries via the carriers home country by combining
third and fourth freedoms. Not formally part of the original 1944
convention, it refers to the right to carry passengers between two
countries (A and B) through an airport in the home country. Ex
British airways flying from India to France and deplaning
passengers and there on to U.K.

70. I will provide you the one of the best tour escort ,
whose working in travel agency from last 10
years as well as he has all this following
qualities:-
• Receiving the group.
• Baggage handling and room allocation.
• Providing tour information.
• Food arrangement.
• Giving personal call and wake up call.
• Providing sight seen arrangement.
• Providing shopping activities.
• Games and entertainment shows

71. COMPARE MY PKS TRAVEL WITH XCOMPARE MY PKS TRAVEL WITH X
TRAVELTRAVEL
PKS TOURS &TRAVEL X TOURS & TRAVEL
I am costing less than the X Tours and
travels
Coasting more then my travels
My Package is 1,85,250 Rs Whereas X Tours Package is of
2,48,521Rs
What I am saying is you can save up to
63,271 Rs. which is not a less amount
I am providing you a free Tour guide
throughout your Journey
No free tour
I am giving you a free pick and drop facility
from airport to hotel from Hotel to airport &
all for sight seeing
You want to pay
if you will get me more 5 customer, then I
can give you discount
They don’t give any offer
I will give free transport They don’t
I will give free breakfast They don’t
Give you discount You want to pay

72. • The itinerary I have made is better than any
other because it requires lesser documents.
The price is also less compared to any other
Tour. Keeping in mind our client choice We
are also giving free transportation for airport
to hotel and hotel to sight seeing places
• The client and his family can enjoy the wide
range of cuisine that are provided during the
flight. They can explore UAE which is known
as one of the best ever known shopping
destination. Singapore is a shopping
destination and also a best place which really
worth sight seeing and an ultimate point of
relaxation for the entire family.