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Air transport

The document discusses the airline industry and its role in tourism. It provides an overview of the two main sectors - civil aviation and civil aerospace. It also describes the two major international organizations, IATA and ICAO, that help classify and regulate airlines. The document then examines the major airlines in the Philippines, including Philippine Airlines, Cebu Pacific, and Zest Air. It concludes by naming the winners of the 2013 Skytrax World Airline Awards, with Emirates being named Airline of the Year.

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Different Sectors of TOURISM Principles of Tourism II. Oct. 7, 2013 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 1
Session Objectives: 1. Provide an overview of aviation operation and careers available in airline companies. 2. Review the top airline and airport around the world. 3. Classify airlines and airports 4. Identify major airline players both local and abroad 5. Identify the 2013 top Airlines company. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 2
AIR TRANSPORT  is one of the major modes of travel in which travelers are chartered from tourist destination to another. Without this industry, other tourism industries, like car rentals, hotels and resorts, food establishments and tourist spots, will be at a standstill.  Air transport includes moving passengers, and their personal belongings, from one location to another by plane. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 3
INDUSTRY OVERVIEW TWO CLASSIFICATIONS OF THE AIR TRANSPORT INDUSTRY – (ATAG – Air Transport Action Group) 1. CIVIL AVIATION SECTOR – Comprised of airports, airlines, air navigation service, providers, and activities that directly serve passengers or provide airfreight services. 2. CIVIL AEROSPACE SECTOR – Comprises the manufacture and maintenance of aircraft systems, frames, and engines, as well as aviation- specific ground equipment. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 4
INDUSTRY OVERVIEW  IATA - International Air Transport Association  ICAO - International Civil Aviation Organization 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 5
INDUSTRY OVERVIEW • IATA - International Air Transport Association Is the trade association for the world's airlines, with a vision “to be the force for value creation and innovation driving a safe, secure and profitable air transport industry that sustainably connects and enriches our world.” 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 6
INDUSTRY OVERVIEW • ICAO - International Civil Aviation Organization is a specialized agency of the United Nations. It codifies the principles and techniques of international air navigation and fosters the planning and development of international air transport to ensure safe and orderly growth. Its headquarters are located in the Quartier International of Montreal, Quebec, Canada. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 7
INDUSTRY OVERVIEW • ICAO - International Civil Aviation Organization The ICAO Council adopts standards and recommended practices concerning air navigation, its infrastructure, flight inspection, prevention of unlawful interference, and facilitation of bordercrossing procedures for international civil aviation. ICAO defines the protocols for air accident investigation followed by transport safety authorities in countries signatory to the Convention on International Civil Aviation (Chicago Convention). 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 8
INDUSTRY OVERVIEW IATA has 243 airlines members as of April 2012. Below are the sample of airline member and their IATA and ICAO codes Airline IATA Designator 3-Digit Code ICAO Designator Country Emirates EK 176 UAE UAE Qatar Airways QR 157 QTR Qatar Singapore Airlines SQ 618 SIA Singapore ANA All Nippon Airways NH 205 ANA Japan Asiana Airlines OZ 988 AAR Korea Cathay Pacific Airways CX 160 CPA Hongkong Etihad Airways EY 607 ETD UAE Garuda Indonesia GA 126 GIA Indonesia Turkish Airlines TK 235 THY Turkey Qantas Airways QF 081 QFA Australia 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 9
INDUSTRY OVERVIEW Airline IATA Designator 3-Digit Code ICAO Designator Country Phil. Air Lines PR 079 PAL PHILS. • The ICAO aircraft type designator is a code assigned by the International Civil Aviation Organization to aircraft operating agencies, aeronautical authorities, and services. The codes are unique by airline IATA airline designators, sometimes called IATA reservation codes, are two-character codes assigned by the International Air Transport Association (IATA) to the world's airlines. IATA airline designators are used to identify an airline for commercial purposes in reservations, timetables, tickets, tariffs, air waybills and in telecommunications. • Numeric 3-digit code – This number is used on tickets as the first three characters of the ticket number. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 10
INDUSTRY OVERVIEW Sample ticket with 3-digit airline code Prefix airline code and airline ticket 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 11
Classification of Airlines ( as per United States)  Major Airlines – these are airlines companies that generate annual revenues of $ 1 billion or more. Typically they offer both national and international flights.  National Airlines – These airlines have an annual revenues between $100 million and $ 1 billion. They offer regional, national and international flights as well.  Regional Airlines – These are companies that have annual revenues of less than $100 million. These airlines focus mostly on short-haul flights. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 12
Philippine Setting Major airlines profile Philippine Airlines 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 13
Philippine Setting Major airlines profile  Philippine Airlines – Known as the first airline in Asia, PAL first chartered flight on March 1941. It is also the first Asian Airlines that crossed the Pacific via a Manila – Oakland route to the United States. Today the airline keeps up with the times by utilizing a computerized booking system. Operating as Philippine Airlines, is a flag carrier of the Philippines. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 14
Philippine Setting Major airlines profile Cebu Pacific 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 15
Philippine Setting Major airlines profile  Cebu Pacific - is known for its low fare and great value strategy. Now operating a fleet of 21 Airbus (10 –A319 and 11 – A320) Cebu pacific is the youngest fleet in the Philippines. Today, the airlines flies international routes and has partnered with other establishments like car rentals, accommodation, and travel and tours insurance, to give its clients the finest service it can offer. - The airline is a subsidiary of JG Summit Holdings. Cebu Pacific is currently headed by Lance Gokongwei, presumptive heir of John Gokongwei, the chairman emeritus of JG Summit. Cebu Pacific carried 12,3 million passengers in 2012 and is now the largest carrier in the Philippines. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 16
Philippine Setting Major airlines profile Zest Air 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 17
Philippine Setting Major airlines profile  Zest Air – Formerly known as Asian Spirit, Zest air offers flight to 24 local destinations. It is operated by AMY Holdings Corporation (AHC). It started its operations in 2008. The company is aggressive in expanding as it continues to upgrade its fleet to gain a share of the market. In 2013, the airline became an affiliate of Philippines Air Asia operating their brand separately. - The airline was originally founded as Asian Spirit, the first airline in the Philippines to be run as a cooperative. On 16 August 2013, the Civil Aviation Authority of the Philippines (CAAP), the regulating body of the Government of the Republic of the Philippines for civil aviation, suspended Zest Air flights until further notice due to safety issues. AirAsia and Zest Air's strategic alliance, the two companies have rebranded as AirAsia Zest. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 18
Philippine Setting Major airlines profile Air philippines 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 19
Philippine Setting Major airlines profile  Air Philippines Corporation - now operating as PAL Express (formerly Airphil Express, Air Philippines), is a low-cost airline that operates both domestic and international scheduled services from Manila, Cebu, Davao and Zamboanga. The airline was re-branded for a number of times, first as Air Philippines, then as PAL Express. - The new Airphil Express is Philippine Airlines' answer to Cebu Pacific Air's dominance on the low cost travel market in the Philippines which significantly shrunk its market share and relegated it to the no. 2 spot from its dominant no. 1 position since inception. It allowed PAL to focus on the premium market where it does not have competition in the domestic Philippine market. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 20
Worlds Top Airlines 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 21
World Airline Awards  The World Airline Awards are a primary benchmarking tool for Passenger Satisfaction levels of airlines throughout the world, delivering a unique survey format based on analysis of business and leisure travelers, across all cabin travel types (First Class, Business Class, Premium Economy Class and Economy class passengers).  Air travelers completed an online survey questionnaire about their experience with airlines on the ground and onboard, during a 10-month period. The survey measures passenger satisfaction across more than 40 key performance indicators of airline front-line product and service including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflight entertainment and staff service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 22
Skytrax World Airline Awards 2013 Airline of the Year: Emirates World's Best Cabin Staff: Cathay Pacific World's Best Low-Cost Airline: Air Asia Best Economy Class: Garuda Indonesia Best Business Class: Qatar Airways Best First Class: Etihad Airways Best In-Flight Entertainment: Emirates Best Signature Dish: Malaysia Airlines' Satay Service Best Premium Economy: Air New Zealand 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 23
Global Airline Rankings in the 2013 World Airline Awards. 2013 1 Emirates 2 Qatar Airways 3 Singapore Airlines 2012 8 1 3 4 ANA All Nippon Airways 5 5 Asiana Airlines 2 6 Cathay Pacific Airways 4 7 Etihad Airways 8 Garuda Indonesia 9 Turkish Airlines 10 Qantas Airways of TOURISM 2 10/13/2013 2:47 PM PRINCIPLES 6 11 7 15 24
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 25
2013 World Airline Awards. 1. Emirates - is an airline based in Dubai, United Arab Emirates. The airline is a subsidiary of The Emirates Group, which is wholly owned by the government of Dubai's Investment Corporation of Dubai. It is the largest airline in the Middle East, operating over 3,000 flights per week from its hub at Dubai International Airport, to more than 150 cities in 74 countries across six continents. Cargo activities are undertaken by the Emirates Group's Emirates Sky Cargo division. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 26
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 27
2013 World Airline Awards. 2. Qatar Airways Company. -operating as Qatar Airways, is the state-owned flag carrier of Qatar. Headquartered in the Qatar Airways Tower in Doha,[3] the airline operates a hub-and-spoke network, linking over 100 international destinations from its base in Doha, using a fleet of more than 100 aircraft. -operates services across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania. The airline has more than 20,000 staff, with 14,000 people employed directly and a further 6,000 in its subsidiaries. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 28
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 29
2013 World Airline Awards. 3. Singapore Airlines Limited (SIA) -is the flag carrier and 5-star airline of Singapore. Singapore Airlines operates a hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia, South Asia, and "Kangaroo Route" markets. The company also operates trans-Pacific flights, including the world's two longest non-stop commercial flights from Singapore to Newark and Los Angeles on the Airbus A340-500. Singapore Airlines carried around 18 million passengers in 2012, up from 16.9 million in 2011. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 30
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 31
2013 World Airline Awards.  4. All Nippon Airways Co., Ltd - also known as ANA, is Japan's largest. It is headquartered at Minato, Tokyo, Japan. It operates services to 49 destinations in Japan and 32 international routes and employed over 14,000 employees as of May 2009. In May 2010, ANA's total passenger traffic is up year-on-year by 7.8%, and its international services grow by 22% to 2.07 million passengers in the first five months of 2010. ANA's main international hubs are at Narita International Airport outside Tokyo and Kansai International Airport outside Osaka. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 32
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 33
2013 World Airline Awards. 5. Asiana Airlines Inc. formerly Seoul Airlines) - is one of South Korea's two major airlines, along with Korean Air. Asiana has its headquarters in Asiana Town in Seoul. The airline has its international hub at Incheon International Airport. It operates 14 domestic and 90 international passenger routes, and 27 cargo routes throughout Asia, Europe, North America, and Oceania. As of December 2012, the company employs 9,595 people. Asiana is also currently an official sponsor of the South Korea national football team. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 34
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 35
2013 World Airline Awards. 6. Cathay Pacific - is the international flag carrier of Hong Kong, with its head office and main hub located at Hong Kong International Airport. The airline's operations include scheduled passenger and cargo services to 168 destinations in 42 countries worldwide, including codeshares and joint ventures, with a fleet of wide-body aircraft, consisting of Airbus A330, Airbus A340, Boeing 747 and Boeing 777 equipment. In 2010, Cathay Pacific and Dragonair carried nearly 27 million passengers and over 1.8 million tonnes of cargo and mail. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 36
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 37
2013 World Airline Awards. 7. Etihad Airways -is the flag carrier of the United Arab Emirates. Established by Royal decree in July 2003 and based in Abu Dhabi, Etihad commenced operations in November 2003. The name derives from the Arabic word for "union"  The airline operates more than 1,300 flights per week to 86 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas, with a fleet of 72 Airbus and Boeing aircraft. In 2012, Etihad carried 10.3 million passengers, a 23% increase on the previous year, delivering revenues of US$ 4.8 billion and net profits of US$ 42 million. Etihad Airways is the fourth largest airline in the Middle East and it is the second largest airline in the United Arab Emirates, after the Dubai-based airline Emirates. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 38
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 39
2013 World Airline Awards.  8. Garuda Indonesia - publicly known as Garuda Indonesia, is the flag carrier of Indonesia. It is named after the mythical giant bird Garuda of Hinduism and Buddhist mythology. Garuda Indonesia is headquartered at International Airport in Jakarta. - The airline operates flights to a number of destinations in Southeast Asia, East Asia, the Middle East, Europe and Australia from its main hub. - Garuda Indonesia was the official sponsor of the 2011 SEA Games. The airline received its IATA Operational Safety Audit (IOSA) in 2008 and 2010. In 2012, the airline officially spun-off its Citilink low-cost operations. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 40
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 41
2013 World Airline Awards.  9. Turkish Airlines -is the national flag carrier airline of Turkey, headquartered at the Turkish Airlines Istanbul. It operates scheduled services to 40 domestic and 198 international airports in Europe, Asia, Africa, and the Americas. With an increase to 104 destination countries, the carrier's destination network from one hub is the world's largest. Also, with 238 destinations, the airline is the fourth-largest carrier in the world by number of destinations.[ 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 42
2013 World Airline Awards. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 43
2013 World Airline Awards. 10. Qantas - is the flag carrier of Australia.The name was originally "QANTAS", an acronym for "Queensland and Northern Territory Aerial Services". Nicknamed "The Flying Kangaroo", Qantas is Australia's largest airline, the oldest continuously operated airline in the world and the second oldest in the world overall. - Qantas carries a 65% share of the Australian domestic market and carries 18.7% of all passengers travelling in and out of Australia. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 44
Airports - is a tract of land where aircraft can take off and land. An airport is usually equipped with hardsurfaced landing strips, a control tower, hangars, aircraft maintenance and refueling facilities, and cargo. Airports, for millions of people, are jump-off points to travel from one destination to another. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 45
2013 TOP AIRPORTS 2013 1 2 3 4 5 6 7 8 9 10 Worlds Top Airports Singapore Changi Airport Incheon International Airport Amsterdam Schiphol Airport Hong Kong International Airport Beijing Capital International Airport Munich Airport Zurich Airport Vancouver International Airport Tokyo International Airport (Haneda) London Heathrow Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 2012 2 1 4 3 5 6 7 9 14 11 46
2013 TOP AIRPORTS 1. Changi Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 47
2013 TOP AIRPORTS 2. Incheon Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 48
2013 TOP AIRPORTS 3. AMSTERDAM Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 49
2013 TOP AIRPORTS 4. HONGKONG Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 50
2013 TOP AIRPORTS 5. BEIJING CAPITAL INT’L Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 51
2013 TOP AIRPORTS 6. MUNICH Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 52
2013 TOP AIRPORTS 7. ZURICH Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 53
2013 TOP AIRPORTS 8. Vancouver International Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 54
2013 TOP AIRPORTS 9. Tokyo International Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 55
2013 TOP AIRPORTS 10. London Heathrow Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 56
Civil Aviation Authority of the Philippines (CAAP)  is an agency of the Philippine government under the Department of Transportation and Communications.  It is the national aviation authority of the Philippines, responsible for implementing policies on civil aviation to assure safe, economic and efficient air travel.  The agency also investigates aviation accidents via its Aircraft Accident Investigation and Inquiry Board 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 57
Airport Classifications by CAAP 1. International Airports – Airport that is capable of handling International flights. 2. Principal or Domestic Airports – Offers Domestic Flights. They are further classified into Class 1 and Class 2. 1. 2. > Class 1 airports – Serve jet aircrafts that have a seating capacity of 100. > Class 2 airports – Serve propeller aircrafts with at least a seating capacity of 19. 3. Community airports – usually used for general aviation 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 58
International Airport in the Phils. 1. NAIA Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 59
International Airport in the Phils. 2. CENTINIAL Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 60
International Airport in the Phils. 3. NAIA terminal 3 Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 61
International Airport in the Phils. 4. DAVAO Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 62
International Airport in the Phils. 5. MACTAN Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 63
International Airport in the Phils. 6. CLARK Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 64
International Airport in the Phils. 7. LAOAG Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 65
International Airport in the Phils. 8. GEN SAN Airport 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 66
AVIATION CAREER OPPOTUNITIES  Line Personnel – Comprising the majority of airline personnel, line personnel are directly involved in the production and selling of airline services. The engineering and maintenance group, flight operations, and sales and marketing team usually compose this group. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 67
AVIATION CAREER OPPOTUNITIES  Operation – The people in this area are generally responsible for airline operations in terms of safety and efficiency. Some of their functions include airline and flight crew scheduling and training.  Engineering & Maintenance – The maintenance personnel is responsible for assuring the safety and air worthiness of the aircraft. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 68
AVIATION CAREER OPPOTUNITIES  Sales and Marketing Personnel – Their main responsibility is to set fares, and strategically market and oversee the promotions of the airline. They are also in charge of customer service, cargo sales, reservations and food service. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 69
AVIATION CAREER OPPOTUNITIES FLIGHT CREW PILOT – Leads the whole team in the flight. His major responsibility is making major command decisions, leading the crew team and managing emergencies for the safety and security of airline passengers First Officer– The second in command and also provides a second opinion on piloting decisions, keeping pilot error to a minimum. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 70
AVIATION CAREER OPPOTUNITIES FLIGHT CREW Flight Attendants – is one of the lucrative position in the airline industry. They are mainly in charge of passenger/ guest interaction and answers to all passengers/ guest request and safety needs. There is one FA assigned in a flight for every 50 passengers. 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 71
AVIATION CAREER OPPOTUNITIES OTHER POSITIONS IN THE AIRLINE INDUSTRY.  Reservation Clerk  Airport check in personnel  Airline security  Avionics engineers  Airframe technicians  Flight dispatchers  Baggage handlers 10/13/2013 2:47 PM PRINCIPLES of TOURISM 2 72