1. Anna D. Whitley
114 Cambridge Drive Rincon, Georgia 31326 (912)657-0028 anna.whitley@hotmail.com
Professional Profile
Results-oriented, dependable professional experienced in customer service and sales. Excels in fast-paced
environments as well as supervising and motivating staff to increase productivity and company profitability. Works
well independently and as part of a team.
• Management - Solid background in planning and executing ideas with deadlines with time and budget
restraints. Creative manager with production and revenue in mind.
• Skills – Experience in “value-based” selling approach and “relationship marketing”. Knowledge of the regional
export market and account base.
• Communication - Excellent written and oral communication skills. Able to communicate with every level of
management to include senior level and executive level managers.
Experience
United Arab Agencies, Inc. – Savannah, Georgia (7/2000 – 12/2014)
National Export Customer Service Manager
• Responsible for the supervision of a staff of 20 employees within the customer service department.
• Responsible for the recruitment and training of customer service representatives.
• Oversee that all booking/inquiries are answered in a timely manner.
• Manage the weekly loading of six services/fourteen load ports with regards to vessel planning for North
America.
• Manage the needs/requirements of high revenue/volume commercial accounts through extensive follow-up
procedures.
• Perform market research surveys amongst client base to seek feedback on sales techniques, follow-up methods
and quality of after sales service.
• Provide support to the sales team, ensuring all sales and service objectives were met.
• Generate repeat business through successful client follow-up.
• Overseas correspondence and travel.
AMR CAPMAN
• Manage space and ensure optimal utilization of space with the right cargo mix to maximize revenue.
• When issues arise for diverting cargo from service to service due to schedule disruption, over-booking, etc to
ensure cost is minimized.
• Act as the liaison between the trade department to export customer service and vice-versa.
• Liaison with the operations department on schedule, special arrangements, BSA changes, etc.
• Daily reporting to trade, sales, and customer service on vessel utilization by sector for six services.
• Benchmarking vessels based on our model ship to ensure 100% utilization while keeping abreast of market
fluctuations and equipment imbalances.
• Constant communication with other regional offices to ensure all vessel space is completely utilized.
United Arab Agencies, Inc. – Savannah, Georgia (6/1998 - 6/2000)
National Export Customer Service Rep
• Produced load orders, HAZMAT, military, reefer and out of gauge manifests for four weekly services for the
ports of Savannah, Norfolk and Port Elizabeth.
• Worked very close with stevedores, port personnel, US Customs, FDA, and USDA to ensure all containers load
the particular vessel they are booked for.
• Track/trace daily cargo location of accounts and report to interested parties.
• Follow up on all functions of cargo movements with the proper agent, rail, port/terminal or government agency
to ensure cargo is moving to proper destination.

2. Training/Skills
• Train the Trainer Certified
• AMR Super user TRUST (Booking & CAPMAN modules)
• HAZ-MAT certified
• Microsoft Office 2010
• Terminal systems for New York, Norfolk, Savannah, Jacksonville, Miami, Los Angeles, Oakland and Seattle
(Navis Express/Navis N4/Webtams/Tideworks)
• US Customs - AMS
Education
Bachelor of Science, Business Management
Brewton Parker College Savannah, Georgia