Cloud services on AWS

1. CSS Cloud Services
Ahmar Abbas

2. Corporate Introduction
 100% Referenceable Customers
 Driving Technology Innovation and adoption
 Technology OpEx Optimization
 Transparency ,Openness & Flexibility
 Independent Centers of Excellence for R&D, Testing and Support
 Passion for Advanced Technology Operations & Support
 Dedicated CSS Labs for Technology Innovation
 Business Operations and Technology Optimizer
 Out-comes based pricing models
 Top Mid Market ITO Provider 2007,2008,2009 – DataMonitor
 Recognized leader in Technology Operations Management
with CoEs in Telecom, SaaS, Cloud, RIM, Testing, Support
and R&D
 Privately held by investors including Goldman Sachs, SBAIF, Sierra
 Strong Partner Ecosystem; AWS, Microsoft, IBM, HP
Ventures
 150+ Long Term, Strategic and Profitable Customers  5,000+ Resources
 Operations in USA, UK, Poland, India, Manila & Singapore  Market Validation – 100% Client Retention
 Completed 3 acquisitions in 2010
 Technology Platform for DC Mgmt, Cloud Computing etc
 RIM Business Unit of InteQ
 Glow Networks
 Aliquo Solutions
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CSS Confidential

3. CSS Cloud Services
Cloud Design, Cloud Readiness and Cloud Management and
Orchestration, Automation Migration Services Support Services
and Testing Services  Cloud Assessment/ Public vs Private  24 x 7 NOC Services
 AMI Development  Proof of Concept  Auto-Scaling
 Provisioning Systems  Cloud Deployment  Application Specific Monitoring
 Deployment Automations  Application Migration  24 x 7 Customer Support services
 Backup / Restore  Data Migration  24 x 7 Technical Assistance
Automation  Fork Lift / Hybrid Migration services
 Application Optimization  Run-book Development  Multi-lingual Global Delivery
 Application &  Service Optimization  Multi-channel including voice,
Infrastructure Testing  Billing Management web, chat and email support
 Peak Load Management  CloudTest Go Performance Testing  Knowledge Engineering
 SLA Management
Tools and Building Blocks
© 2010 CSS Corporation |
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Confidential
© 2009 CSS Corporation

4. Cloud Migration Service & Phases
S. no Phase Key Activity Breakdown
1 Cloud Assessment  Application/Subsystem Portfolio
Analysis and Classification
 Technical Assessment
 Financial Assessment
2 Cloud Architecture Development  CLIENT Cloud Deployment architecture
 Private Cloud Deployment Architecture
 OSS Strategy (COTS vs Inhouse Tools)
3 Proof of Concept  Build a pilot to validate technology
4 Application (& Data) Migration  AMI Creation
 Forklift / Hybrid Migration of
Applications
5 Production Operations and  Tools Deployment
Optimization  Runbook Development
 Optimize usage based on demand
© 2010. CSS Corp 4

5. Functional Elements of Migrations
• Scalable • Provisioning and Orchestration
• Upgrade Process &
• Secure Maintenance
• Automated • Monitoring
• Backup & Restore
• Highly Available • Load Balancing & Auto scaling
• Interoperable • Firewall Management
Architectural Functional
Elements Requirements
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6. 24 x 7 Monitoring and Management
Figure: Operations Centers at CSS Corp, Chennai
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7. Operational Process Flows
Incident Management Change Management
Major Incident Management Problem Management
© 2010 CSS
Corporation | 7
Confidential

8. Typical SLAs
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9. CSS Corp.
# 1 ITO technology
support vendor
― Top honors overall 2009
― Top vendor for Innovation,
Customer Satisfaction 2009
© 2010 CSS Corporation | Confidential
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