Quick and simple introduction to SAP ITSM Tool. More info in my Linkedin Blog about this! https://www.linkedin.com/posts/aki-pursiainen-552ab541_itsm-sap-saphana-activity-6679276245999460352-UhHW

1. Quick and
simple
Introduction to
SAP ITSM Tool

2. I don’t have authorization to create Sales Order in SAP? I should have..
Let’s create Ticket to ServiceNow!

3. It is VERY Easy, just press ”SAP – Icon”
Tool fills the ServiceNow ticket details AUTOMATICALLY for you..Just fill
description and send!

4. Now the MAGIC has happened..
Ticket is created to
ServiceNow with LOT
of details
- SU53 Log
- Screen Capture
- Transaction Details
- User Details
- System Details

5. Content in ServiceNow
Print Screen from SAP transaction

6. Content in ServiceNow
SAP Authorization log (SU53)

7. Content in ServiceNow
Program, screen and user details

8. And all the information with attachments is mappend into ticket
AUTOMATICALLY
• Think now about the Reporting
possibilities
• Duplicate check possibilities
• …

9. THANKS!
Aki.pursiainen@innerjoin.fi
+358400704175