Empathy Map Poster

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Empathy Map tool designed by XPlane.com and referenced at Business Model Generation book (www.buinessmodelgeneration.com) as a tool for change perspective.

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Find out how making this one small change at your company can completely shift the way you communicate with your customers for the better. In this webinar, ProdPad co-founder Janna Bastow will talk about how companies have successfully gone public with their product roadmaps - and share exactly what steps you’ll need to take to launch yours. You’ll see two dramatic changes when you open the door to your product roadmap to your customers: - Your customers will know your product vision and your priorities as a company - Your support team will be able to confidently take customer feedback and answer questions about feature requests. Even among companies that claim to be committed to transparency, product roadmaps have generally been shrouded in secrecy - the result of a fear of backing out on commitments or missing release dates. The reality is that companies that share their roadmaps are able to set practical expectations with their customers, communicate priorities and the future of their products clearly and retain their strongest customers.

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Qu'est-ce que la pensée-design ou design thinking, en anglais. Et comment peut-on utiliser ce type de démarche dans la conception et la mise en oeuvre de formation ? C'est ce que j'explore à travers cette infographie. J'ai adopté le modèle en cinq étapes : - définition de la problématique - empathie - idéation (brainstorming) - prototypage - test - mise sur le marché C'est ce processus que j'ai utilisé pour créer les SPOC, formations en ligne collaborative que je propose sur Spoc en Stock.

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Gebruik van de Empathy map: 1. Beschrijf de customer: wie is hij/zij, wat doet hij, waar werkt hij, hoe leert hij de dienst / het product kennen, waar werkt hij met het product / de dienst 2. Beschrijf de interactie van de gebruiker met het product: hoe gebruikt hij het, met wie, met welk doel, wat wil hij er mee bereiken, 3. Beschrijf de bredere context waarbinnen de product-gebruiker interactie zich voordoet: In welke omgeving werkt hij met het product, wie komen er nog meer mee in aanraking, hoe wordt er naar het gebruik gekeken, hoe wordt het product gebruikt in relatie tot de ‘buitenwereld’ 4. stickeren Plak GELE stickers op de post its die positief zijn Plak ZWARTE stickers op de post its die negatief zijn. 5. analyseren Beschrijf de Pains: verzamel de post its met de zwarte stickers. welke problemen & hindernissen ervaart de consument. Welke blokkades heeft hij. Beschrijf de Gains: verzamel de post its met de gele stickers. welke mogelijkheden zijn er voor de consument. Wat wil hij/zij bereiken; Wat is voor hem/haar een succes?

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