Designed for:                                                       Designed by:
Business Model - The Empathy Map         ...
Upcoming SlideShare
Loading in...5
×

Empathy Map Poster

84,843

Published on

Empathy Map tool designed by XPlane.com and referenced at Business Model Generation book (www.buinessmodelgeneration.com) as a tool for change perspective.

Published in: Business
2 Comments
92 Likes
Statistics
Notes
No Downloads
Views
Total Views
84,843
On Slideshare
0
From Embeds
0
Number of Embeds
43
Actions
Shares
0
Downloads
5,591
Comments
2
Likes
92
Embeds 0
No embeds

No notes for slide

Empathy Map Poster

  1. 1. Designed for: Designed by: Business Model - The Empathy Map Date: Customer Perspective: Interation: What does she THINK and FEEL? what really counts major preoccupations worries & aspirations What does she What does she SEE? HEAR? what friends say environment friends what the markets offers what boss says what influences say What does she SAY and DO ? attitude in public appearance behavior towards others PAIN GAIN fears, frustrations, obstacles “wants”/needs, measures of success, obstacles www.XPLANE.com Adapted from XPLANE. XPlane.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×