SlideShare a Scribd company logo

Empathy Map Poster

•
•
Adilson Chicória
Adilson Chicória

Empathy Map tool designed by XPlane.com and referenced at Business Model Generation book (www.buinessmodelgeneration.com) as a tool for change perspective.

Business
1 of 1
Download to read offline
Designed for: Designed by: Business Model - The Empathy Map Date: Customer Perspective: Interation: What does she THINK and FEEL? what really counts major preoccupations worries & aspirations What does she What does she SEE? HEAR? what friends say environment friends what the markets offers what boss says what influences say What does she SAY and DO ? attitude in public appearance behavior towards others PAIN GAIN fears, frustrations, obstacles “wants”/needs, measures of success, obstacles www.XPLANE.com Adapted from XPLANE. XPlane.com

Recommended

Developing Successful Content Management Solutions
Developing Successful Content Management SolutionsDeveloping Successful Content Management Solutions
Developing Successful Content Management SolutionsKaren McGrane
 
The Value Proposition Canvas vs. The 1-Minute Value Proposition Act: A BETTER...
The Value Proposition Canvas vs. The 1-Minute Value Proposition Act: A BETTER...The Value Proposition Canvas vs. The 1-Minute Value Proposition Act: A BETTER...
The Value Proposition Canvas vs. The 1-Minute Value Proposition Act: A BETTER...Rod King, Ph.D.
 
Brand Workshop Presentation
Brand Workshop PresentationBrand Workshop Presentation
Brand Workshop PresentationSelf employed - The Walsh Group
 
Discovering Values: The Key to Unlocking Employee Engagement
Discovering Values: The Key to Unlocking Employee EngagementDiscovering Values: The Key to Unlocking Employee Engagement
Discovering Values: The Key to Unlocking Employee EngagementCynthia Scott
 
An introduction to personas for technical authors
An introduction to personas for technical authorsAn introduction to personas for technical authors
An introduction to personas for technical authorsNeil Turner
 
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Softwa...
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Softwa...Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Softwa...
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Softwa...Business of Software Conference
 
Framework to Ace your interviews! by Microsoft Product Leader
Framework to Ace your interviews! by Microsoft Product LeaderFramework to Ace your interviews! by Microsoft Product Leader
Framework to Ace your interviews! by Microsoft Product LeaderProduct School
 
Stand Out from the Crowd - Defining Your Company’s Value Proposition
Stand Out from the Crowd - Defining Your Company’s Value Proposition Stand Out from the Crowd - Defining Your Company’s Value Proposition
Stand Out from the Crowd - Defining Your Company’s Value Proposition The Marx Group
 

Recommended

Developing Successful Content Management Solutions
Developing Successful Content Management SolutionsDeveloping Successful Content Management Solutions
Developing Successful Content Management SolutionsKaren McGrane
 
The Value Proposition Canvas vs. The 1-Minute Value Proposition Act: A BETTER...
The Value Proposition Canvas vs. The 1-Minute Value Proposition Act: A BETTER...The Value Proposition Canvas vs. The 1-Minute Value Proposition Act: A BETTER...
The Value Proposition Canvas vs. The 1-Minute Value Proposition Act: A BETTER...Rod King, Ph.D.
 
Brand Workshop Presentation
Brand Workshop PresentationBrand Workshop Presentation
Brand Workshop PresentationSelf employed - The Walsh Group
 
Discovering Values: The Key to Unlocking Employee Engagement
Discovering Values: The Key to Unlocking Employee EngagementDiscovering Values: The Key to Unlocking Employee Engagement
Discovering Values: The Key to Unlocking Employee EngagementCynthia Scott
 
An introduction to personas for technical authors
An introduction to personas for technical authorsAn introduction to personas for technical authors
An introduction to personas for technical authorsNeil Turner
 
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Softwa...
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Softwa...Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Softwa...
Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Softwa...Business of Software Conference
 
Framework to Ace your interviews! by Microsoft Product Leader
Framework to Ace your interviews! by Microsoft Product LeaderFramework to Ace your interviews! by Microsoft Product Leader
Framework to Ace your interviews! by Microsoft Product LeaderProduct School
 
Stand Out from the Crowd - Defining Your Company’s Value Proposition
Stand Out from the Crowd - Defining Your Company’s Value Proposition Stand Out from the Crowd - Defining Your Company’s Value Proposition
Stand Out from the Crowd - Defining Your Company’s Value Proposition The Marx Group
 
Jobs to be done framework
Jobs to be done frameworkJobs to be done framework
Jobs to be done frameworkAslam Hirani
 
Design Thinking vs. Lean Startup: Friends or Foes?
Design Thinking vs. Lean Startup: Friends or Foes?Design Thinking vs. Lean Startup: Friends or Foes?
Design Thinking vs. Lean Startup: Friends or Foes?Tathagat Varma
 
Introduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & DoingIntroduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & DoingJacquelyn Brioux
 
Leadership Code
Leadership CodeLeadership Code
Leadership CodeKanittha Attamate
 
BABoK V2 Business Analysis Planning and Monitoring (BAPM)
BABoK V2 Business Analysis Planning and Monitoring (BAPM)BABoK V2 Business Analysis Planning and Monitoring (BAPM)
BABoK V2 Business Analysis Planning and Monitoring (BAPM)AMJAD SHAIKH
 
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...Darin Reffitt
 
Value Proposition Design
Value Proposition DesignValue Proposition Design
Value Proposition DesignYves Pigneur
 
Jobs To Be Done Framework
Jobs To Be Done FrameworkJobs To Be Done Framework
Jobs To Be Done FrameworkRupali Shah
 
Personal branding - do it yourself
Personal branding - do it yourselfPersonal branding - do it yourself
Personal branding - do it yourselfShivam Dhawan
 
Design Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 ThinkingDesign Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 ThinkingNatalie W. Nixon, PhD
 
Personal branding
Personal brandingPersonal branding
Personal brandingMai Bằng
 
6 to 106 in 4 years - The story of the Atlassian Design team
6 to 106 in 4 years - The story of the Atlassian Design team6 to 106 in 4 years - The story of the Atlassian Design team
6 to 106 in 4 years - The story of the Atlassian Design teamAlastair Simpson
 
Venture Design Workshop: Business Model Canvas
Venture Design Workshop: Business Model CanvasVenture Design Workshop: Business Model Canvas
Venture Design Workshop: Business Model CanvasAlex Cowan
 
Developing a product roadmap
Developing a product roadmapDeveloping a product roadmap
Developing a product roadmapSaad Benryane
 
5 Brand Elements for a Killer Branding Strategy
5 Brand Elements for a Killer Branding Strategy 5 Brand Elements for a Killer Branding Strategy
5 Brand Elements for a Killer Branding Strategy Heather Akerberg
 
Vision to Business Model to Brand
Vision to Business Model to BrandVision to Business Model to Brand
Vision to Business Model to BrandPatrick Van der Pijl
 
International Women's Day 2022
International Women's Day 2022International Women's Day 2022
International Women's Day 2022Sarah Mattsson
 
NYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideNYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideAl Ming
 
How to Create Your BIG Idea
How to Create Your BIG IdeaHow to Create Your BIG Idea
How to Create Your BIG IdeaGeoff McDonald
 
Business Model Canvas vs Lean Canvas vs One-Page Lean Startup
Business Model Canvas vs Lean Canvas vs One-Page Lean StartupBusiness Model Canvas vs Lean Canvas vs One-Page Lean Startup
Business Model Canvas vs Lean Canvas vs One-Page Lean StartupRod King, Ph.D.
 
Pensée design en formation - Infographie
Pensée design en formation - InfographiePensée design en formation - Infographie
Pensée design en formation - InfographieFormation 3.0
 
Business model canvas - unizo communicatie
Business model canvas - unizo communicatieBusiness model canvas - unizo communicatie
Business model canvas - unizo communicatieStijn Scholts
 

More Related Content

What's hot

Jobs to be done framework
Jobs to be done frameworkJobs to be done framework
Jobs to be done frameworkAslam Hirani
 
Design Thinking vs. Lean Startup: Friends or Foes?
Design Thinking vs. Lean Startup: Friends or Foes?Design Thinking vs. Lean Startup: Friends or Foes?
Design Thinking vs. Lean Startup: Friends or Foes?Tathagat Varma
 
Introduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & DoingIntroduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & DoingJacquelyn Brioux
 
BABoK V2 Business Analysis Planning and Monitoring (BAPM)
BABoK V2 Business Analysis Planning and Monitoring (BAPM)BABoK V2 Business Analysis Planning and Monitoring (BAPM)
BABoK V2 Business Analysis Planning and Monitoring (BAPM)AMJAD SHAIKH
 
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...Darin Reffitt
 
Value Proposition Design
Value Proposition DesignValue Proposition Design
Value Proposition DesignYves Pigneur
 
Jobs To Be Done Framework
Jobs To Be Done FrameworkJobs To Be Done Framework
Jobs To Be Done FrameworkRupali Shah
 
Personal branding - do it yourself
Personal branding - do it yourselfPersonal branding - do it yourself
Personal branding - do it yourselfShivam Dhawan
 
Design Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 ThinkingDesign Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 ThinkingNatalie W. Nixon, PhD
 
Personal branding
Personal brandingPersonal branding
Personal brandingMai Bằng
 
6 to 106 in 4 years - The story of the Atlassian Design team
6 to 106 in 4 years - The story of the Atlassian Design team6 to 106 in 4 years - The story of the Atlassian Design team
6 to 106 in 4 years - The story of the Atlassian Design teamAlastair Simpson
 
Venture Design Workshop: Business Model Canvas
Venture Design Workshop: Business Model CanvasVenture Design Workshop: Business Model Canvas
Venture Design Workshop: Business Model CanvasAlex Cowan
 
Developing a product roadmap
Developing a product roadmapDeveloping a product roadmap
Developing a product roadmapSaad Benryane
 
5 Brand Elements for a Killer Branding Strategy
5 Brand Elements for a Killer Branding Strategy 5 Brand Elements for a Killer Branding Strategy
5 Brand Elements for a Killer Branding Strategy Heather Akerberg
 
International Women's Day 2022
International Women's Day 2022International Women's Day 2022
International Women's Day 2022Sarah Mattsson
 
NYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideNYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideAl Ming
 
How to Create Your BIG Idea
How to Create Your BIG IdeaHow to Create Your BIG Idea
How to Create Your BIG IdeaGeoff McDonald
 
Business Model Canvas vs Lean Canvas vs One-Page Lean Startup
Business Model Canvas vs Lean Canvas vs One-Page Lean StartupBusiness Model Canvas vs Lean Canvas vs One-Page Lean Startup
Business Model Canvas vs Lean Canvas vs One-Page Lean StartupRod King, Ph.D.
 

What's hot (20)

Jobs to be done framework
Jobs to be done frameworkJobs to be done framework
Jobs to be done framework
 
Design Thinking vs. Lean Startup: Friends or Foes?
Design Thinking vs. Lean Startup: Friends or Foes?Design Thinking vs. Lean Startup: Friends or Foes?
Design Thinking vs. Lean Startup: Friends or Foes?
 
Introduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & DoingIntroduction to Service Design Thinking & Doing
Introduction to Service Design Thinking & Doing
 
Leadership Code
Leadership CodeLeadership Code
Leadership Code
 
BABoK V2 Business Analysis Planning and Monitoring (BAPM)
BABoK V2 Business Analysis Planning and Monitoring (BAPM)BABoK V2 Business Analysis Planning and Monitoring (BAPM)
BABoK V2 Business Analysis Planning and Monitoring (BAPM)
 
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...
Personal Branding Workshop Slides - Effectively Market Yourself for Career Su...
 
Value Proposition Design
Value Proposition DesignValue Proposition Design
Value Proposition Design
 
Jobs To Be Done Framework
Jobs To Be Done FrameworkJobs To Be Done Framework
Jobs To Be Done Framework
 
Personal branding - do it yourself
Personal branding - do it yourselfPersonal branding - do it yourself
Personal branding - do it yourself
 
Design Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 ThinkingDesign Thinking 101 by Natalie Nixon of Figure 8 Thinking
Design Thinking 101 by Natalie Nixon of Figure 8 Thinking
 
Personal branding
Personal brandingPersonal branding
Personal branding
 
6 to 106 in 4 years - The story of the Atlassian Design team
6 to 106 in 4 years - The story of the Atlassian Design team6 to 106 in 4 years - The story of the Atlassian Design team
6 to 106 in 4 years - The story of the Atlassian Design team
 
Venture Design Workshop: Business Model Canvas
Venture Design Workshop: Business Model CanvasVenture Design Workshop: Business Model Canvas
Venture Design Workshop: Business Model Canvas
 
Developing a product roadmap
Developing a product roadmapDeveloping a product roadmap
Developing a product roadmap
 
5 Brand Elements for a Killer Branding Strategy
5 Brand Elements for a Killer Branding Strategy 5 Brand Elements for a Killer Branding Strategy
5 Brand Elements for a Killer Branding Strategy
 
Vision to Business Model to Brand
Vision to Business Model to BrandVision to Business Model to Brand
Vision to Business Model to Brand
 
International Women's Day 2022
International Women's Day 2022International Women's Day 2022
International Women's Day 2022
 
NYT Product Discovery Activity Guide
NYT Product Discovery Activity GuideNYT Product Discovery Activity Guide
NYT Product Discovery Activity Guide
 
How to Create Your BIG Idea
How to Create Your BIG IdeaHow to Create Your BIG Idea
How to Create Your BIG Idea
 
Business Model Canvas vs Lean Canvas vs One-Page Lean Startup
Business Model Canvas vs Lean Canvas vs One-Page Lean StartupBusiness Model Canvas vs Lean Canvas vs One-Page Lean Startup
Business Model Canvas vs Lean Canvas vs One-Page Lean Startup
 

Viewers also liked

Pensée design en formation - Infographie
Pensée design en formation - InfographiePensée design en formation - Infographie
Pensée design en formation - InfographieFormation 3.0
 
Business model canvas - unizo communicatie
Business model canvas - unizo communicatieBusiness model canvas - unizo communicatie
Business model canvas - unizo communicatieStijn Scholts
 
Empathy Map Template v1
Empathy Map Template v1Empathy Map Template v1
Empathy Map Template v1jmacanufo
 
Template: Empathy Map and Problem Statement
Template: Empathy Map and Problem StatementTemplate: Empathy Map and Problem Statement
Template: Empathy Map and Problem StatementEpicenterUSA
 
Business model marketing presentatie 4
Business model marketing presentatie 4Business model marketing presentatie 4
Business model marketing presentatie 4John Verhoeven
 
Empathy map NL Dutch A0
Empathy map NL Dutch A0Empathy map NL Dutch A0
Empathy map NL Dutch A0Onno Makor
 

Viewers also liked (7)

Pensée design en formation - Infographie
Pensée design en formation - InfographiePensée design en formation - Infographie
Pensée design en formation - Infographie
 
Business model canvas - unizo communicatie
Business model canvas - unizo communicatieBusiness model canvas - unizo communicatie
Business model canvas - unizo communicatie
 
Empathy Map Template v1
Empathy Map Template v1Empathy Map Template v1
Empathy Map Template v1
 
Template: Empathy Map and Problem Statement
Template: Empathy Map and Problem StatementTemplate: Empathy Map and Problem Statement
Template: Empathy Map and Problem Statement
 
Probleemstelling formuleren
Probleemstelling formulerenProbleemstelling formuleren
Probleemstelling formuleren
 
Business model marketing presentatie 4
Business model marketing presentatie 4Business model marketing presentatie 4
Business model marketing presentatie 4
 
Empathy map NL Dutch A0
Empathy map NL Dutch A0Empathy map NL Dutch A0
Empathy map NL Dutch A0
 

More from Adilson Chicória

Design Sprints side-by-side service design sprints vs google venture sprints
Design Sprints side-by-side service design sprints vs google venture sprintsDesign Sprints side-by-side service design sprints vs google venture sprints
Design Sprints side-by-side service design sprints vs google venture sprintsAdilson Chicória
 
Panel Design Thinking and World Economic Forum report The Future of Jobs
Panel Design Thinking and World Economic Forum report The Future of JobsPanel Design Thinking and World Economic Forum report The Future of Jobs
Panel Design Thinking and World Economic Forum report The Future of JobsAdilson Chicória
 
2012 IBM University Training Initiative
2012 IBM University Training Initiative2012 IBM University Training Initiative
2012 IBM University Training InitiativeAdilson Chicória
 
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...Adilson Chicória
 
Entendendo e Aplicando IBM Design Thinking
Entendendo e Aplicando IBM Design ThinkingEntendendo e Aplicando IBM Design Thinking
Entendendo e Aplicando IBM Design ThinkingAdilson Chicória
 
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015Adilson Chicória
 
Acelerando Startups com Design Thinking Sprints
Acelerando Startups com Design Thinking SprintsAcelerando Startups com Design Thinking Sprints
Acelerando Startups com Design Thinking SprintsAdilson Chicória
 
Design Thinking Workshop #TheDevConf Floripa 2015
Design Thinking Workshop #TheDevConf Floripa 2015Design Thinking Workshop #TheDevConf Floripa 2015
Design Thinking Workshop #TheDevConf Floripa 2015Adilson Chicória
 
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015Adilson Chicória
 
Good design is good business - TDC 2015
Good design is good business - TDC 2015Good design is good business - TDC 2015
Good design is good business - TDC 2015Adilson Chicória
 
Co-criando Momentos de Vida by Design
Co-criando Momentos de Vida by DesignCo-criando Momentos de Vida by Design
Co-criando Momentos de Vida by DesignAdilson Chicória
 
IBM Design Thinking - nano - Workshop @Sprint Collaboration Day
IBM Design Thinking - nano - Workshop @Sprint Collaboration Day IBM Design Thinking - nano - Workshop @Sprint Collaboration Day
IBM Design Thinking - nano - Workshop @Sprint Collaboration DayAdilson Chicória
 
Modelo de Negócio de Concessionária Saneamento
Modelo de Negócio de Concessionária SaneamentoModelo de Negócio de Concessionária Saneamento
Modelo de Negócio de Concessionária SaneamentoAdilson Chicória
 
Business Model Templates English version 1.3
Business Model Templates English version 1.3 Business Model Templates English version 1.3
Business Model Templates English version 1.3 Adilson Chicória
 
Templates Modelagem de Negócios
Templates Modelagem de NegóciosTemplates Modelagem de Negócios
Templates Modelagem de NegóciosAdilson Chicória
 

More from Adilson Chicória (18)

Design Sprints side-by-side service design sprints vs google venture sprints
Design Sprints side-by-side service design sprints vs google venture sprintsDesign Sprints side-by-side service design sprints vs google venture sprints
Design Sprints side-by-side service design sprints vs google venture sprints
 
Panel Design Thinking and World Economic Forum report The Future of Jobs
Panel Design Thinking and World Economic Forum report The Future of JobsPanel Design Thinking and World Economic Forum report The Future of Jobs
Panel Design Thinking and World Economic Forum report The Future of Jobs
 
2012 IBM University Training Initiative
2012 IBM University Training Initiative2012 IBM University Training Initiative
2012 IBM University Training Initiative
 
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
IBM Studios São Paulo - Conhecendo nossos usuários para criar experiências di...
 
Entendendo e Aplicando IBM Design Thinking
Entendendo e Aplicando IBM Design ThinkingEntendendo e Aplicando IBM Design Thinking
Entendendo e Aplicando IBM Design Thinking
 
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
IBM Design Studio Brasil - IBM Design Thinking Workshop - Oxigenar 2015
 
IBM Design: Design at Scale
IBM Design: Design at ScaleIBM Design: Design at Scale
IBM Design: Design at Scale
 
Acelerando Startups com Design Thinking Sprints
Acelerando Startups com Design Thinking SprintsAcelerando Startups com Design Thinking Sprints
Acelerando Startups com Design Thinking Sprints
 
Design Thinking Workshop #TheDevConf Floripa 2015
Design Thinking Workshop #TheDevConf Floripa 2015Design Thinking Workshop #TheDevConf Floripa 2015
Design Thinking Workshop #TheDevConf Floripa 2015
 
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015
Design Thinking Sprints :: seu Serviço Mínimo de Valor(MVS) em 5 dias TDC 2015
 
Good design is good business - TDC 2015
Good design is good business - TDC 2015Good design is good business - TDC 2015
Good design is good business - TDC 2015
 
Na Trilha da Serendipidade
Na Trilha da Serendipidade Na Trilha da Serendipidade
Na Trilha da Serendipidade
 
Co-criando Momentos de Vida by Design
Co-criando Momentos de Vida by DesignCo-criando Momentos de Vida by Design
Co-criando Momentos de Vida by Design
 
IBM Design Thinking - nano - Workshop @Sprint Collaboration Day
IBM Design Thinking - nano - Workshop @Sprint Collaboration Day IBM Design Thinking - nano - Workshop @Sprint Collaboration Day
IBM Design Thinking - nano - Workshop @Sprint Collaboration Day
 
Modelo de Negócio de Concessionária Saneamento
Modelo de Negócio de Concessionária SaneamentoModelo de Negócio de Concessionária Saneamento
Modelo de Negócio de Concessionária Saneamento
 
Business Model Templates English version 1.3
Business Model Templates English version 1.3 Business Model Templates English version 1.3
Business Model Templates English version 1.3
 
Templates Modelagem de Negócios
Templates Modelagem de NegóciosTemplates Modelagem de Negócios
Templates Modelagem de Negócios
 
Empathy Map Poster pt-Br
Empathy Map Poster pt-BrEmpathy Map Poster pt-Br
Empathy Map Poster pt-Br
 

Recently uploaded

Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRavindra Nath Shukla
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Lviv Startup Club
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Delhi Call girls
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxAndy Lambert
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageMatteo Carbone
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfJohn Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfAmzadHosen3
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityEric T. Tung
 

Recently uploaded (20)

Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear RegressionRegression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
Monthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptxMonthly Social Media Update April 2024 pptx.pptx
Monthly Social Media Update April 2024 pptx.pptx
 
Forklift Operations: Safety through Cartoons
Forklift Operations: Safety through CartoonsForklift Operations: Safety through Cartoons
Forklift Operations: Safety through Cartoons
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
John Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdfJohn Halpern sued for sexual assault.pdf
John Halpern sued for sexual assault.pdf
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 

Empathy Map Poster

  • 1. Designed for: Designed by: Business Model - The Empathy Map Date: Customer Perspective: Interation: What does she THINK and FEEL? what really counts major preoccupations worries & aspirations What does she What does she SEE? HEAR? what friends say environment friends what the markets offers what boss says what influences say What does she SAY and DO ? attitude in public appearance behavior towards others PAIN GAIN fears, frustrations, obstacles “wants”/needs, measures of success, obstacles www.XPLANE.com Adapted from XPLANE. XPlane.com