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Appreciative Problem Solving (David Hansen)
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Appreciative Problem Solving (David Hansen)

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Presentation used at the #2012waic Conference - Ghent, Belgium

Presentation used at the #2012waic Conference - Ghent, Belgium

Published in Education , Technology
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  • 1. Appreciative Problem SolvingCould the combination of Appreciative Inquiry andProblem Solving be life-giving?David HansenDTU Management EngineeringTechnical University of Denmark
  • 2. What brings life to a strength-based andinnovative work system?A new challenge for Danish production: Work System Innovation.Novo Nordisk, one of the most successful Danish companies, areworking with both Lean Production and Appreciative Inquiry. Theyhave had summits and a shared vision, but struggle with how theirdialogues should be in the daily practice of problem solving?Affirmative topic choice: Role models for industrial production àFrom problem solvers to work system innovators.What brings life to a strength-based and innovative work system foroptimizing work system innovation?2 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 3. Embracable dilemmas: Exploration vs. Execution Intuition vs. Analytics Flexibility vs. Control More value vs. Remove waste Innovation vs. Fixing AI vs. Problem Solving … is it either or? Could a combination be fruitful?3 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 4. Approaches to process improvements4 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 5. Three approaches to improvements Expand success Work system Proactive improvement development Solve problem5 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 6. What can AI bring to Problem Solving?What can Problem Solving bring to AI? *Read the conference article for more details6 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 7. Curiosity for the role of the process itself Strength-based improvement culture Energizing What question Affirmative topics relations would be useful to ask now? Positivity Improvement process Appreciative eyes Trust Social capital Curiosity7 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 8. The Process of Problem Solving Why is it caused? Cause Problem Solve! Cause No Problem8 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 9. The Nature of Problem Solving9 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 10. The Process of Appreciative Inquiry What could be? Topic reframing Problem Dream What is the best of what is? Use strengths for leverage! Problem Improvement10 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 11. The Nature of Appreciative Inquiry11 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 12. How would Appreciative Problem Solving look? Topic reframing12 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 13. When to use what? Problem Appreciative Appreciative Solving Problem Inquiry Solving13 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 14. Research Conclusions and further ??•  Appreciative Inquiry can enhance Problem Solving in many different ways•  Problem Solving is a valid and useful improvement approach in some cases•  Grasping the top of the iceberg, what can be found below the ocean for Strength-based Lean/Problem Solving?14 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC
  • 15. Discussion for the future journey Changes in Chemical Engineering Appreciative Inquiry Appreciative Product Development15 Technical University of Denmark Appreciative Problem Solving at 2012 WAIC