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Design and Product Development
Guest Lecture at Tallinn European Innovation Academy
Thomas J. Howard
www.thomasjhoward.com
thow@mek.dtu.dk

                         Unless otherwise stated, this material is under a Creative
                         Commons 3.0 Attribution–Share-Alike licence and can be
                         freely modified, used and redistributed but only under the
                         same licence and if including the following statement:
“Original material by Thomas J. Howard, The Technical University of Denmark”
Agenda

09:30 – Integrated Product Development
10:05 – Exercise
10:20 – Break and discussion

10:30 – Product/Service-Systems (PSS)
10:05 – Exercise
11:20 – Break and discussion

11:30 – Open Design
11:05 – Exercise
11:20 – Discussion

                                                  LUNCH
13:00 – Protovation
13:45 – Exercise



2        Original material by Thomas J. Howard, The Technical University of Denmark   2012
Product Development:
Sequential vs Integrated
Working for each other, not before each other.
Recommended Reading
Source of inspiration for this lecture:
Integrated Product Development
Mogens Myrup Andreasen & Lars Hein (2000)




4           Original material by Thomas J. Howard, The Technical University of Denmark   2012
EXERCISE 1 - Example
Using as few of the numbers as possible:


                6            1            7             8            2           5
             Using these functions: +, -, x, /, (, )


                                        (7 – 2 ) x 5 25
Make or get as close as you can to: 25 __________=____




5       Original material by Thomas J. Howard, The Technical University of Denmark   2012
EXERCISE 1a
Using as few of the numbers as possible:

            6             7            4            1            6           4       8
             Using these functions: +, -, x, /, (, )

Make or get as close as you can to: 24 __________=____

Make or get as close as you can to: 12 __________=____

Make or get as close as you can to:                                   4      __________=____

                                                                           Cross out the
                                                                           numbers used
6       Original material by Thomas J. Howard, The Technical University of Denmark         2012
Sequential or “Over the wall” development

Marketing want:                                 24


Designers want:                                 12


Manufacturers want:                               4

          6             7            4            1            6           4       8
7     Original material by Thomas J. Howard, The Technical University of Denmark       2012
Exercise 1b
Integrated development

Using as few numbers as possible, try to meet all
targets at the same time (use numbers only once)

           6             7            4            1            6           4       8
Marketing wants:                              24                __________ = ____

Stylists want:                                12                __________ = ____

Manufacturers want:                             4               __________ = ____


8      Original material by Thomas J. Howard, The Technical University of Denmark       2012
The role of the product developer




    Image from: http://farm4.static.flickr.com/3289/3060694963_3d778f69dd.jpg




9            Original material by Thomas J. Howard, The Technical University of Denmark   2012
Does this really apply to product
development




• Constraints imposed by design decisions cause
  compromise for other stakeholders
• Product development is greatly complex
• Nobody knows how a product is developed
      Even a simple product like a pencil!

10    Original material by Thomas J. Howard, The Technical University of Denmark   2012
Project cost allocation




11    Original material by Thomas J. Howard, The Technical University of Denmark   2012
EXERCISE 2:
List the stakeholders involved in your
product/service and its development.

                                         Some important stakeholder activities:
                                         • Engineering
                                         • User / Operators
                                         • Shipping / Distribution
                                         • Sales / Retailing
                                         • Purchasing
                                         • Quality control
                                         • Assembly
                                         • Disposal
                                         • Manufacturing
                                         • Suppliers

12    Original material by Thomas J. Howard, The Technical University of Denmark   2012
The three Key disciplines of Integrated
Product Development (IPD)




                              Market
’Need’
Situation                    Product                                                     Business

                            Production


13          Original material by Thomas J. Howard, The Technical University of Denmark       2012
The three Key disciplines of Integrated
Product Development (IPD)




               Marketing, Sales, Forecasting, User-studies


’Need’
Situation
            Design, Engineering, Aesthetics, Ergonomics                                   Business
             Manufacture, Assembly, Packaging, Transport




14           Original material by Thomas J. Howard, The Technical University of Denmark       2012
“Integrated Product Development is:



     an idealised model of development
         where the business case of a
           product is built from the
      perspectives of all stakeholders”




15      Original material by Thomas J. Howard, The Technical University of Denmark   2012
2 Products with the same task...




16    Original material by Thomas J. Howard, The Technical University of Denmark   2012
EXERCISE 3:
 Analyse the sample in terms of the key
 disciplines of IPD




                       High end, premium, brand                            Functional, mid range
Market                 differentiation


                       Relatively complex so can                           Simple, easy to use, less clean
Product                malfunction, cleaner in
                       operation, easier to direct
                                                                           in operation


                       Difficult manufacture and                           Very simple 1 piece moulding,
Production             assemble                                            no assembly except insertion




 17      Original material by Thomas J. Howard, The Technical University of Denmark                   2012
Which product is better?




                        Market
                       Product                                                     Business

                      Production



18    Original material by Thomas J. Howard, The Technical University of Denmark       2012
Extreme cases...
                                                     Where does the value lie?




        No market differentiation or wow factor                          $$$$
        Lighter, more sturdy, cheaper, better functioning product                        $
        Cheaper, quicker and easier production                            $

19           Original material by Thomas J. Howard, The Technical University of Denmark       2012
Concurrent Engineering


     Designing the Product and
     Production simultaneously

                         Market
                        Product                                                    Business

                       Production

20    Original material by Thomas J. Howard, The Technical University of Denmark       2012
What are DFX methods?
                                DFX: Design For X
• where ‘X’ is an important aspect related to the product lifecycle,
• and ‘Design For’ means to design the product in order to improve


Important DFXs:
DFE – Design for the Environment
DFM – Design for Manufacturability
DFA – Design for Assembly
DFS – Design for Serviceability
DFC – Design for Changeover
DFD – Design for Disassembly
DFQ – Design for Quality (QFD method)

21       Original material by Thomas J. Howard, The Technical University of Denmark   2012
DfX and Life Cycle




                                                                                          Environment
                                                 Flexibility




                                                                             Efficiency
                                       Quality




                                                                      Time
                               Cost




                                                               Risk
                                                                                                        Design for …
                                                                                                         Df – Cost
                                                                                                         Df – Assembly
                                                                                                         Df – Manufacturing
                                                                                                         Df – Usability
                                                                                                         Df – Quality
                                                                                                         Df – Serviceability
                                                                                                         Df – Environment
                                                                                                         Platform development
                                                                                                         …



                                                                                                        [Score model from
                                                                                                        Olesen, 1992]


22    Original material by Thomas J. Howard, The Technical University of Denmark                                            2012
Think about service in advance...
Headlamp bulb replacement example




                                                     This side up




     [Case from Winston Knight, Rhode Island]

23       Original material by Thomas J. Howard, The Technical University of Denmark   2012
Here’s what it takes...
     Disassemble:                                               Reassemble:
     2 Screws (left side light)                                 Headlamp bulb
     Cover (left side light)                                    Headlamp glass
     Cable connector                                            Headlamp trim
     Housing (left side light)                                  4 Screws (headlamp trim)
     2 Screws (right side light)                                Radiator panel
     Cover (right side light)                                   14 Screws (radiator panel)
     Cable connector                                            Housing (right side light)
     Housing (right side light)                                 Cable connector
     14 Screws (radiator panel)                                 Cover (right side light)
     Radiator panel                                             2 Screws (right side light)
     4 Screws (headlamp trim)                                   Housing (left side light)
     Headlamp trim                                              Cable connector
     Headlamp glass                                             Cover (left side light)
     Headlamp bulb                                              2 Screws (left side light)
     32 items                                                   32 items

     [Case from Winston Knight, Rhode Island]
24          Original material by Thomas J. Howard, The Technical University of Denmark        2012
Boeing Helicopter
(formerly McDonnell Douglas Helicopter Systems)



                             Apache Longbow Helicopter
                                     Redesign

                                                        Estimated savings

                                                      $1.3 billion over life of program



                                                      One aircraft per month

                                                      Increased to five per month




     [Case from Winston Knight, Rhode Island]
25          Original material by Thomas J. Howard, The Technical University of Denmark    2012
Anti-Flair Bracket Assembly for the
Boeing Longbow Apache Helicopter

               Before                                                         After




                                                          1 high-speed machined part
     5 sheet metal parts                                  2 hours manufacturing
     19 rivets                                            10% less weight
     20 tools needed                                      45% less cost
     32 hours manufacturing                               Tooling cost virtually eliminated


                          Source: Alfredo Herrera,1998 International DFMA forum, Newport, RI

26     Original material by Thomas J. Howard, The Technical University of Denmark             2012
Jump Seat assembly

                                                                          Base line analysis
                                                                          105 separate parts
                                                                          Total assembly time estimate
                                                                          1440 s, excluding paint
                                                                          application
                                                                          Many tubular parts and small
                                                                          tabs hand welded during
                                                                          assembly
                                                                          Many reorientations of product
                                                                          during assembly




     [Case from Winston Knight, Rhode Island]
27          Original material by Thomas J. Howard, The Technical University of Denmark             2012
Jump Seat assembly

                                                         Phase 1 Proposal
                                                         Objective to reduce parts and assembly time
                                                         while maintaining essential functions
                                                         Most welding steps eliminated
                                                         Cams and rolling components replaced by
                                                         slides guided in slots
                                                         Part count reduced to 19 , with 5 major
                                                         subassemblies
                                                         Assembly time estimate reduced to 258 s
                                                         A more radical Phase 2 proposal that loses
                                                         some functionality was also developed



     [Case from Winston Knight, Rhode Island]
28          Original material by Thomas J. Howard, The Technical University of Denmark     2012
DfMA – Housing corner piece




                          Lønstrup

     [Andreasen, Kähler & Lund, 1988 – “Design for Assembly”]
29          Original material by Thomas J. Howard, The Technical University of Denmark   2012
DfA – Plastic integration




30    Original material by Thomas J. Howard, The Technical University of Denmark   2012
Customer relationship modelling


     Designing the Market and
      Product simultaneously
                         Market
                        Product                                                    Business

                       Production

31    Original material by Thomas J. Howard, The Technical University of Denmark       2012
Stakeholders and activities




Randmaa, M; Mougaard, K; Howard, TJ; McAloone, TC. 2011, “Rethinking value: A value-centric model of product,
service and business development”, ICED11

32             Original material by Thomas J. Howard, The Technical University of Denmark                       2012
Stakeholders and activities




Randmaa, M; Mougaard, K; Howard, TJ; McAloone, TC. 2011, “Rethinking value: A value-centric model of product,
service and business development”, ICED11

33             Original material by Thomas J. Howard, The Technical University of Denmark                       2012
Product and user lifecycles




Tan, A., McAloone, T.C., Andreasen, M., “What happens to
integrated product development Models with product/service-
system approaches?”, The 6th Integrated Product Development
workshop, 2006




34              Original material by Thomas J. Howard, The Technical University of Denmark   2012
Applying IPD to NPD
Sketch a product life and activity cycles for sun lotion




Try to suggest a new configuration.


35         Original material by Thomas J. Howard, The Technical University of Denmark   2012
Our solution...

Existing
distribution      At point
chains            of use




                                                                         Single
                                                                         serve




  36           Original material by Thomas J. Howard, The Technical University of Denmark   2012
Questions




                                           ?
37   Original material by Thomas J. Howard, The Technical University of Denmark   2012

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Eia pt.1 ipd

  • 1. Design and Product Development Guest Lecture at Tallinn European Innovation Academy Thomas J. Howard www.thomasjhoward.com thow@mek.dtu.dk Unless otherwise stated, this material is under a Creative Commons 3.0 Attribution–Share-Alike licence and can be freely modified, used and redistributed but only under the same licence and if including the following statement: “Original material by Thomas J. Howard, The Technical University of Denmark”
  • 2. Agenda 09:30 – Integrated Product Development 10:05 – Exercise 10:20 – Break and discussion 10:30 – Product/Service-Systems (PSS) 10:05 – Exercise 11:20 – Break and discussion 11:30 – Open Design 11:05 – Exercise 11:20 – Discussion LUNCH 13:00 – Protovation 13:45 – Exercise 2 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 3. Product Development: Sequential vs Integrated Working for each other, not before each other.
  • 4. Recommended Reading Source of inspiration for this lecture: Integrated Product Development Mogens Myrup Andreasen & Lars Hein (2000) 4 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 5. EXERCISE 1 - Example Using as few of the numbers as possible: 6 1 7 8 2 5 Using these functions: +, -, x, /, (, ) (7 – 2 ) x 5 25 Make or get as close as you can to: 25 __________=____ 5 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 6. EXERCISE 1a Using as few of the numbers as possible: 6 7 4 1 6 4 8 Using these functions: +, -, x, /, (, ) Make or get as close as you can to: 24 __________=____ Make or get as close as you can to: 12 __________=____ Make or get as close as you can to: 4 __________=____ Cross out the numbers used 6 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 7. Sequential or “Over the wall” development Marketing want: 24 Designers want: 12 Manufacturers want: 4 6 7 4 1 6 4 8 7 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 8. Exercise 1b Integrated development Using as few numbers as possible, try to meet all targets at the same time (use numbers only once) 6 7 4 1 6 4 8 Marketing wants: 24 __________ = ____ Stylists want: 12 __________ = ____ Manufacturers want: 4 __________ = ____ 8 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 9. The role of the product developer Image from: http://farm4.static.flickr.com/3289/3060694963_3d778f69dd.jpg 9 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 10. Does this really apply to product development • Constraints imposed by design decisions cause compromise for other stakeholders • Product development is greatly complex • Nobody knows how a product is developed Even a simple product like a pencil! 10 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 11. Project cost allocation 11 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 12. EXERCISE 2: List the stakeholders involved in your product/service and its development. Some important stakeholder activities: • Engineering • User / Operators • Shipping / Distribution • Sales / Retailing • Purchasing • Quality control • Assembly • Disposal • Manufacturing • Suppliers 12 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 13. The three Key disciplines of Integrated Product Development (IPD) Market ’Need’ Situation Product Business Production 13 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 14. The three Key disciplines of Integrated Product Development (IPD) Marketing, Sales, Forecasting, User-studies ’Need’ Situation Design, Engineering, Aesthetics, Ergonomics Business Manufacture, Assembly, Packaging, Transport 14 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 15. “Integrated Product Development is: an idealised model of development where the business case of a product is built from the perspectives of all stakeholders” 15 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 16. 2 Products with the same task... 16 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 17. EXERCISE 3: Analyse the sample in terms of the key disciplines of IPD High end, premium, brand Functional, mid range Market differentiation Relatively complex so can Simple, easy to use, less clean Product malfunction, cleaner in operation, easier to direct in operation Difficult manufacture and Very simple 1 piece moulding, Production assemble no assembly except insertion 17 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 18. Which product is better? Market Product Business Production 18 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 19. Extreme cases... Where does the value lie?  No market differentiation or wow factor $$$$  Lighter, more sturdy, cheaper, better functioning product $  Cheaper, quicker and easier production $ 19 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 20. Concurrent Engineering Designing the Product and Production simultaneously Market Product Business Production 20 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 21. What are DFX methods? DFX: Design For X • where ‘X’ is an important aspect related to the product lifecycle, • and ‘Design For’ means to design the product in order to improve Important DFXs: DFE – Design for the Environment DFM – Design for Manufacturability DFA – Design for Assembly DFS – Design for Serviceability DFC – Design for Changeover DFD – Design for Disassembly DFQ – Design for Quality (QFD method) 21 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 22. DfX and Life Cycle Environment Flexibility Efficiency Quality Time Cost Risk Design for … Df – Cost Df – Assembly Df – Manufacturing Df – Usability Df – Quality Df – Serviceability Df – Environment Platform development … [Score model from Olesen, 1992] 22 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 23. Think about service in advance... Headlamp bulb replacement example This side up [Case from Winston Knight, Rhode Island] 23 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 24. Here’s what it takes... Disassemble: Reassemble: 2 Screws (left side light) Headlamp bulb Cover (left side light) Headlamp glass Cable connector Headlamp trim Housing (left side light) 4 Screws (headlamp trim) 2 Screws (right side light) Radiator panel Cover (right side light) 14 Screws (radiator panel) Cable connector Housing (right side light) Housing (right side light) Cable connector 14 Screws (radiator panel) Cover (right side light) Radiator panel 2 Screws (right side light) 4 Screws (headlamp trim) Housing (left side light) Headlamp trim Cable connector Headlamp glass Cover (left side light) Headlamp bulb 2 Screws (left side light) 32 items 32 items [Case from Winston Knight, Rhode Island] 24 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 25. Boeing Helicopter (formerly McDonnell Douglas Helicopter Systems) Apache Longbow Helicopter Redesign Estimated savings $1.3 billion over life of program One aircraft per month Increased to five per month [Case from Winston Knight, Rhode Island] 25 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 26. Anti-Flair Bracket Assembly for the Boeing Longbow Apache Helicopter Before After 1 high-speed machined part 5 sheet metal parts 2 hours manufacturing 19 rivets 10% less weight 20 tools needed 45% less cost 32 hours manufacturing Tooling cost virtually eliminated Source: Alfredo Herrera,1998 International DFMA forum, Newport, RI 26 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 27. Jump Seat assembly Base line analysis 105 separate parts Total assembly time estimate 1440 s, excluding paint application Many tubular parts and small tabs hand welded during assembly Many reorientations of product during assembly [Case from Winston Knight, Rhode Island] 27 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 28. Jump Seat assembly Phase 1 Proposal Objective to reduce parts and assembly time while maintaining essential functions Most welding steps eliminated Cams and rolling components replaced by slides guided in slots Part count reduced to 19 , with 5 major subassemblies Assembly time estimate reduced to 258 s A more radical Phase 2 proposal that loses some functionality was also developed [Case from Winston Knight, Rhode Island] 28 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 29. DfMA – Housing corner piece Lønstrup [Andreasen, Kähler & Lund, 1988 – “Design for Assembly”] 29 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 30. DfA – Plastic integration 30 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 31. Customer relationship modelling Designing the Market and Product simultaneously Market Product Business Production 31 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 32. Stakeholders and activities Randmaa, M; Mougaard, K; Howard, TJ; McAloone, TC. 2011, “Rethinking value: A value-centric model of product, service and business development”, ICED11 32 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 33. Stakeholders and activities Randmaa, M; Mougaard, K; Howard, TJ; McAloone, TC. 2011, “Rethinking value: A value-centric model of product, service and business development”, ICED11 33 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 34. Product and user lifecycles Tan, A., McAloone, T.C., Andreasen, M., “What happens to integrated product development Models with product/service- system approaches?”, The 6th Integrated Product Development workshop, 2006 34 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 35. Applying IPD to NPD Sketch a product life and activity cycles for sun lotion Try to suggest a new configuration. 35 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 36. Our solution... Existing distribution At point chains of use Single serve 36 Original material by Thomas J. Howard, The Technical University of Denmark 2012
  • 37. Questions ? 37 Original material by Thomas J. Howard, The Technical University of Denmark 2012