Driving and Accountable Collaborative Culture

© 2014 NetSpeed Learning Solutions. All rights reserved. 1
Driving an Accountable
and Collaborative Culture
May 2014

Webinar Objectives
• Implement 10 questions asked every
day by accountable collaborators
• Capitalize on the four principles that
support joint effort toward common
goals
• Adopt eight communication practices
that drive a high-performance culture
• Build peer power in your
organization

About Cynthia Clay
• 25+ years of experience
• Author of Peer Power (John
Wiley)
• An expert in collaborative,
engaging virtual learning
• Committed to helping
organizations build accountable
collaborators

Tweet
#peerpower

Purpose Poll
What got you here today?

6© 2014 NetSpeed Learning Solutions. All rights reserved.
Our Story
1992
•Began as an independent consulting practice
•Provided organization and leadership development to Pacific NW clients
2000
•Developed NetSpeed Leadership (blended learning)
•Expanded nationally
2006
•Developed Blazing Service (blended learning)
•Began to experiment with interactive, VILT using web conferencing
2007
•Developed NetSpeed Fast Tracks™ (integrated learning system)
2008
•Rebranded the company as NetSpeed Learning Solutions
•Repurposed all programs for VILT
2009
•Introduced the Virtual Facilitator Trainer Certification course
•Published Great Webinars
2011
•Published Peer Power
•Launched the Peer Power virtual training program
2012
•Established as virtual learning experts
•Wiley & Sons republish both Great Webinars and Peer Power

Negative Signs
What signs tell you that there might be a lack of
accountability in your organization?

Business Impact
What business impacts do organizations
experience when accountability is low?

Business Impact Poll #1
• Missed opportunities or targets
• Reduced productivity
• Lost customers
• Inability to retain key employees
• Increased conflict
• Little risk-taking or innovation
• Low employee morale
• Average or poor performance

Positive Signs
What signs tell you that teams are collaborating
well in your organization?

Business Impact
What business impacts do organizations
experience when collaboration is high?

Business Impact Poll #2
• Creative solutions
• Increased productivity
• Retained customers
• High employee engagement
• Less unproductive conflict
• Willingness to take risks
• High employee morale
• Increased revenue

Get Set
Mindset
Will SetSkill Set
Do they know HOW?
Do they know WHAT?
Do they know WHY?

Mindset Poll
How confident are you that your team
has the right Mindset (they know WHAT
to do, the goals and targets they must
meet)?

Skill Set Poll
has the right Skill Set (they know HOW
to communicate, collaborate, and
resolve conflicts)?

Will Set Poll
has the right Will Set (they know WHY
their targets matter and WHY their
performance makes a difference)?

Accountable Collaboration
Think of a time when you worked on a high-
performance team. The team produced great
results and worked together collaboratively.
What factors created accountable
collaboration on that team?

Ten Questions
1. What shared goals does our team have?
2. What pieces of the work puzzle
do I own?
3. How do I make sure that my
puzzle pieces fit seamlessly
with the pieces that others own?

Ten Questions
4. How do I demonstrate respect for each
person on this team?
5. What can I do each day to
strengthen my relationships
with my co-workers?

Ten Questions (Poll 1)
Which of these first five questions is
the most important question you
should be asking TODAY?

Ten Questions
6. How do I support open, transparent
communication on my team?
7. How can I improve existing processes to get
better results?
8. How will I contribute positively
and constructively, without
blaming others, when problems
arise?

Ten Questions
9. What else (what more) can I do to
contribute to the team’s results?
10.How can I work jointly with co-workers
to address obstacles to the team’s
success?

Ten Questions (Poll 2)
Which of these second five questions is the most
important question you should be asking TODAY?

Four Principles
24

Four Principles

Be Real
• Share your views and goals.
• Acknowledge reality.
How did Carmen apply these
practices?

Four Principles

Take Responsibility
• Be responsible for your
experience.
• Communicate with others.
How did Stan apply these
practices?

Four Principles

Extend Respect
• Listen, listen, listen.
• Allow others to solve their own
problems.
How did Helen apply these
practices?

Four Principles

Build Relationships
• Get input.
• Seek solutions that benefit all.
How did Bill apply these practices?

Five Strategies

Nine Challenging Coworkers
Common Behavior

Virtual and Classroom

Peer Power
Published by Wiley

Classroom and Virtual
• Six modules for maximum flexibility
• Based on adult learning principles
• Interactive and collaborative
• Practical skill-building
• Easily customizable

Online Tools
• “About You” Assessment
• “About Them” Assessment
• Podcasts and Knols at NetSpeed Fast Tracks™
• Post-class Reinforcement at the NetSpeed
Coach Learning Center™

The Learning Center

NetSpeed Fast Tracks™

Train-the-Trainer Model
• Certify internal trainers
• Face-to-face and virtual options
• License the complete program

Delivery Model
• Bring in our certified trainers
• Face-to-face and virtual options
• License the complete program

• Build accountable collaborators at all levels
• Reduce unproductive conflict
• Meet the needs of virtual learners and leaders
• Offer ready-to-launch blended programs
• Report business impact
• Receive flexible, responsive service
Benefits

• One person receives a copy of Peer Power
• Download our ebook: Peer Patterns
Take Our Survey

Q & A

Driving and Accountable Collaborative Culture

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