1. 8/15/2012
Planning for Profitable Expansion:
Targeted Learning for Construction Project Managers
Jennifer DeVries, CPT
President
BlueStreak Learning
Nicole Woolsey
p
Corporate Trainer
The Walsh Group
©2012 BlueStreak Learning and The Walsh Group
Introductions
Jennifer De Vries, CPT
President, BlueStreak
President BlueStreak Learning
Nicole Woolsey
Corporate Trainer
The Walsh Group
©2012 BlueStreak Learning and The Walsh Group
1

2. 8/15/2012
Agenda
1. Introduction
2. The Business Need
The Business Need
3. Solution Options
4. Development Process / Blending Teams
5. Course Examples
6. Business Results
7. Q & A
Q&A
©2012 BlueStreak Learning and The Walsh Group
The Business Need
Nicole Woolsey
The Walsh Group
©2012 BlueStreak Learning and The Walsh Group
2

3. 8/15/2012
The Business Need
• 1000 Project Manager‐track employees in North America
• Corporate shift to obtaining work outside of
traditional/regional markets
/
Past
Localized market
Mentoring approach
Future
New locations
No mentors available
©2012 BlueStreak Learning and The Walsh Group
Critical to Future Business
Cost Management Training is how
our training department originally
started!
d!
▸ Avoid “surprises” at end of job
▸ Owner/Bonding company
confidence in Project Management
as a whole
▸ Ability to accurately project costs
and profit affect our ability to
and profit affect our ability to
pursue new work
▸ Cost management / Forecasting
accuracy is an easy measuring tool
©2012 BlueStreak Learning and The Walsh Group
3

4. 8/15/2012
Gaining Credibility
• Corporate Training Group not well established in company
• High quality product imperative
▸ Gaining credibility as a group and business partner
• Critical to provide training that makes an instant impact
▸ Training subject would benefit high percentage of
employees
▸ Easy to see return on investment (better cost forecasting)
• Team up with BlueStreak for guidance and experience
©2012 BlueStreak Learning and The Walsh Group
Solution Options
Jennifer DeVries, CPT
BlueStreak Learning
©2012 BlueStreak Learning and The Walsh Group
4

5. 8/15/2012
Curriculum Design Session
• 12 participants from around the
company
p y
• Key Meeting Objectives:
•Determine target audience
•Agree on learning objectives
•Discuss teaching methods/delivery
options
©2012 BlueStreak Learning and The Walsh Group
Target Audiences
Two target audiences in two lines of business:
• Building
• Heavy Civil
Audience Experience Need
Newly hired Project Less than 2 years, Training on every
Engineers minimal or no PM objective
experience
Experienced hires
p Managed projects for Training on Walsh
g p j g
other construction processes and
firms procedures
The big questions: Does everyone get the same course?
How many courses do we need?
©2012 BlueStreak Learning and The Walsh Group
5

6. 8/15/2012
The Curriculum Design
Determines
Prescriptive which of 20
Pre‐Test & lessons they
y
Manager need to take
from 4 courses
Course 1: Course 2: Course 3: Course 4:
5 Lessons 5 Lessons 8 Lessons 2 Lessons
25 Topics 9 Topics 27 Topics 10 Topics
Workshop 1‐2 Workshop 3 Workshop 4
Mgr. Discussion Mgr. Discussion Mgr. Discussion
©2012 BlueStreak Learning and The Walsh Group
Readiness for eLearning/Blended
Participant Survey Results
• 78% had taken an online course before
• 87% of them had a very good or excellent
87% of them had a very good or excellent
online learning experience
• 74% use the Internet more than once a day
• Schedules drive a demand for self‐paced
learning
• Willing to spend 30‐45 minutes at a time
ta g a esso
taking a lesson
• Most have access to a moderate to high speed
Internet connection
©2012 BlueStreak Learning and The Walsh Group
6

7. 8/15/2012
Application/Accountability
Participants wanted
• Project‐based exercises and work sheets
• Downloadable case studies and examples
Downloadable case studies and examples
• The ability to email questions to an instructor
Managers wanted:
• Timely, relevant content
• Close‐in due dates
• Emails about employee progress and
p y p g
completion
• To ensure accountability for learning transfer
to the job
©2012 BlueStreak Learning and The Walsh Group
Ensuring a Win‐Win Partnership
Walsh team participated as much as possible in eLearning
development to:
• Save cost
Save cost
• Learn to develop eLearning
Regular communication
• Getting to know each other, setting expectations
• How to get teams to work together
• Weekly status reports and calls
y p
• Billing and budget twice a month
©2012 BlueStreak Learning and The Walsh Group
7

8. 8/15/2012
Development Process
Jennifer De Vries, CPT
BlueStreak Learning
©2012 BlueStreak Learning and The Walsh Group
Development Tools
Articulate Studio Pro 09
▸ Presenter
▸ Engage
▸ QuizMaker
Camtasia
©2012 BlueStreak Learning and The Walsh Group
8

9. 8/15/2012
Blending Two Teams
Walsh Self‐Performed Tasks BSL Contracted Tasks
‣ Project Management
P j tM t ‣ Process Management
P M t
‣ Content wranglers ‣ Instructional designers
‣ Photo research and placement ‣ Create design documents
‣ Author Quiz Maker questions ‣ Create storyboards
‣ Author Camtasia system demos ‣ Record audio
‣ Review wranglers ‣ Author Engage interactions
‣ User testing ‣ Insert all learning assets
‣ Quality assurance
Quality assurance ‣ Compile topics into lessons
Compile topics into lessons
‣ LMS Administration ‣ Author and publish ALPHA
‣ Author and publish BETA
©2012 BlueStreak Learning and The Walsh Group
Development Process
Course/ Lesson / Topic Design Storyboard Compile Production / Authoring Test
©2012 BlueStreak Learning and The Walsh Group
9

10. 8/15/2012
Project Standards
Templates
▸ Design Document
▸ PowerPoint Storyboard
▸ Articulate Presenter
▸ Articulate QuizMaker
▸ Articulate Engage
Design Standards
▸ Color scheme
Color scheme
▸ Image standards
▸ Interaction standards
▸ Animation standards
▸ Standard language
▸ File naming conventions
©2012 BlueStreak Learning and The Walsh Group
Course Preview
Nicole Woolsey
The Walsh Group
©2012 BlueStreak Learning and The Walsh Group
10

11. 8/15/2012
E‐Learning Features: User Interface
©2012 BlueStreak Learning and The Walsh Group
E‐Learning Features: Engage Interactions
©2012 BlueStreak Learning and The Walsh Group
11

12. 8/15/2012
E‐Learning Features: Knowledge Checks
©2012 BlueStreak Learning and The Walsh Group
E‐Learning Features: Breaks
©2012 BlueStreak Learning and The Walsh Group
12

13. 8/15/2012
E‐Learning Features: Test Out Option
©2012 BlueStreak Learning and The Walsh Group
Blended Learning/ILT Workshops
Participants wanted:
• Project‐based exercises and work sheets
• Downloadable case studies and examples
Managers wanted:
• To ensure accountability for learning transfer to the job
©2012 BlueStreak Learning and The Walsh Group
13

14. 8/15/2012
The Results
Nicole Woolsey
The Walsh Group
©2012 BlueStreak Learning and The Walsh Group
The Walsh Way
Marketing Presentation
©2012 BlueStreak Learning and The Walsh Group
14

15. 8/15/2012
Employee Participation
eLearning only Program eLearning & ILT Workshops
For experienced
For experienced hires For new hires
For new hires
Rolled out to 215 employees Rolled out to 285 employees
4 month period 6 month period
©2012 BlueStreak Learning and The Walsh Group
Employee Feedback
Survey Question/Topic Rating 1 – 5
(with 5 being high)
Quality of content 4.5
Will help me perform better immediately 4.0
Will help me perform better later in my 4.5
career
Trainers 4.6
Overall
169 of 252 participants rated the training as “Excellent”
83 of 252 participants rated the training as “Good”
©2012 BlueStreak Learning and The Walsh Group
15

16. 8/15/2012
Intangible Benefits
Credibility
▸ 1st venture into major custom eLearning
Staff Development
▸ Gained understanding of Instructional Design
▸ Formalized process
▸ Increased staff competencies
▸ Confidence in ID work moving forward
Confidence in ID work moving forward
▸ More efficient process for using outside ID Consultants going
forward
©2012 BlueStreak Learning and The Walsh Group
Wrap Up and Q&A
Jennifer DeVries, CPT
BlueStreak Learning
©2012 BlueStreak Learning and The Walsh Group
16