2. • Placing orders
• Requesting information
• Requesting claims and adjustments
• Making credit requests
• Inquiring about people
• Issuing invitations
3. An order letter is the one that is written by a
company or the person concerned who are supposed
to place the request of purchase from another
company. The letter is written after doing careful
research about the desired product or service. Order
letter examples will help you provide a clear picture
as how these letters should be.
Another term you need to know in the order letters is
the term, "Order" which is an expense for the person
placing the order and an income for the one getting
it. But this is not everything the company needs to
know, in fact there are lot of commitments that has
to be ensured to satisfy the customer who can be an
individual or another company. The order letter
comprises of the order, the quality of the delivery and
after sale service.
4. Below is an example for an order letter which will explain you
about how to write these letters.
Date: MM/DD/YYYY
The recipient's address:
Dear Mr. / Mrs. ZZZZ This letter is a formal confirmation about
the verbal order that we had discussed earlier on (insert the
date). I just wanted you to confirm the acceptance that was
communicated to you on the said date. As you note, there is an
enclosed copy of the purchased order including the terms and all
other included conditions of the deal.
We shall expect the delivery of the merchandise on or before the
expected date. Unless if there is an objection within the (period
of grace) of your receipt of the order.
Thank you,
Sincerely,
(Your name)
5. 1) A formal message requesting something
that is submitted to an authority
2) The verbal act of requesting
3) Express the need or desire for; ask for; "She
requested an extra bed in her room"; "She
called for room service"
4) Ask (a person) to do something; "She asked
him to be here at noon"; "I requested that
she type the entire manuscript"
5) Inquire for (information); "I requested
information from the secretary"
6. Dreamtime Movies Universal Ltd
54 Oxford Road, Skagnes SK3 4RG
Tel: 0223 123 4567 Fax: 0223 765 4321
Email: info@dreamtimemovies.com.uk
Date:M/D/Y
Subject:
Lingua Services Galactic Ltd
69 Milk Street
LONDON SW7 6AW
Dear Sir
Translation Brochure
I should be grateful if you would send us your brochure and price list about your
translation services.
We are currently developing our sales literature and web sites and are interested
in translating these into five languages apart from English.
I look forward to hearing from you.
Yours faithfully
Andrea Philips
Andrea Philips
Marketing Manager
7. A letter which carries a favorable response
against any reasonable request or claim is
known as adjustment letter. It is an
acknowledgment to the claimant informing
him that his claim is under due consideration.
8. Noe S. Johnson
606 Stratford Drive
Lihue, HI 96766
Dear Noe,
I once again want to apologize for the mistake we made in shipping you
the wrong bicycle. We take order fulfillment very seriously, and are
investigating the cause of this incident.
In the mean time, we wish to send you the bicycle you ordered, along
with a prepaid voucher to send back the incorrect bike. As a token of our
appreciation, we also want to include a $100 gift voucher that can be
used at any product in our store.
Again, we hope you accept our apologies and the corrections to the
above mistake!
Thanks,
Bills Bikes
9. • Make the request or indicate main idea
• Include the necessary details/questions or
justification
• Close with action you desire and show
appreciation with courteous tone
10. • Remember to include any tables or lists that are
clear in order to assist the person filling the
request.
• Remember to ask specific questions that may
assist the person.
*Ask only questions that relate to request
*Make your questions open-ended and objective
*Cover only one topic in each question
