Follow along with us as we discuss our services

1. Alexandra Yarrow & Charmaine Atrooshi
August 2015
Teleconference about
Homebound Services
for supervisory staff

2. 2
Homebound Services

3. Homebound Services
• Available to customers who have difficulty
accessing a branch on a regular basis due to
illness, disability or age.
• There is a minimum commitment of 3
months
• Deliveries are made each month to individual
homes, retirement residences and long-term
care facilities

4. Types of Homebound Service
• Individual home deliveries
• Mini-library service

5. Mini-library customers receive:
• Monthly visits to their retirement home with a
selection of approx. 200 books
• Customers can browse the collection and place
requests just like at a regular branch
• Staff have a computer with internet
access and full catalogue
functionality

6. Home Delivery customers receive:
• A yearly schedule, which is distributed prior to
the start of each calendar year
• Extended borrowing periods for all physical
materials based on delivery dates
• Personalized service and selections. Materials can
consist of items that are requested or selections
staff make for customers based on a profile we
create as part of our intake process.

7. Homebound Services
Please note:
• Homebound customers are responsible for the cost
of materials lost or damaged while within their care.
Library privileges, including deliveries, will be
suspended if there is more than $50 outstanding on
the account.
• Customers cannot use Homebound Services and visit
branches, however the occasional exception is
permitted.

8. In order to sign up a customer for
Homebound Services, we need:
• Their library card. We keep the card on file while clients
are using our service.
• Their library account to be clear of monetary charges and
fees
• Consent to disclose information about their account to
facility staff, family, etc
• A copy of legal documentation for anybody who holds a
continuing Power of Attorney (if applicable). We will
contact the person holding continuing Power of Attorney
in order to follow up with them.

9. Our customers can borrow:
• Books (including large print)
• Audio books
• Music CDs
• ebooks and digital audiobooks
• DVDs (including captioned
DVDs and DVDs with described
video for people with visual
disabilities)
• Magazines
• HB express items (books and
DVDs)

10. Talking Book Service (ILL)
• Also available to eligible Homebound
customers (and Library users) with print
disabilities who cannot read standard print.
• Access to:
– OPL talking book collection
– CELA (Centre for Equitable Library Access)
resources (formerly CNIB Library)

11. A picture is worth 1000 words...

12. Talking Book Application

13. Victor Readers (aka Daisy Players)
• TB-HB customers are eligible to borrow a
victor reader for a 3 month period
• A loan agreement form must be completed
before requesting a player
• Please note that DAISY players are not
intended for long-term loan but are loaned for
trial purposes so that the customer may
decide whether or not to purchase a DAISY
player.

14. Revised intake process
• Balancing MFIPPA and privacy law with the
needs of library customers
“The personal information requested for your
library card is collected under the authority of
the Public Libraries Act. The information
collected will be used in the day-to-day
operations of the library.”

15. • Standardized Intake Process includes:
– MFIPPA statement
– Request for an emergency contact
– Explanation of consent
– Request for explicit consent to disclose information to a 3rd
party (verbal or written)
– Optional script for request for Power of Attorney information.
– If a customer has a continuing Power of Attorney (POA) that is
in effect we need to see the Power of Attorney documentation
and speak with the POA in order to start the service)
* Can also be used in branches
Revised intake process –
Homebound *

16. Emergency Contact
• Is there an individual or organization we can
contact in the event that we cannot get in
touch with you directly? Would you be willing
to provide us with their contact information?
We ask for:
• Phone number of Individual or Organization
• Name of Individual or Organization
• Email address of Individual or Organization

17. Consent to Disclose Information
Due to privacy law, we are unable to disclose any information about
your account to this individual / organization without your explicit
consent. For the purposes of maintaining an efficient service for
you:
• Do you authorize the Ottawa Public Library to disclose information
held on your Ottawa Public Library Card Account, including items
that are checked out and outstanding charges to [name of
individual / organization]?
• Do you authorize [name of individual / organization] to use your
Ottawa Public Library Card to place requests and in exceptional
circumstances pick up items on your behalf?
• Do you authorize the Ottawa Public Library to contact the above
individual or organization about your library account or service?

18. Power of Attorney
• If the conversation suggests it may be
necessary, we ask customers “Does somebody
have a Continuing Power of Attorney for you
and are they currently managing your affairs
on your behalf? “
• If yes, then we need to see a copy of this
documentation, as well as speak to their
Power of Attorney before we can start the
service.

19. Recording Consent
• We must record when:
– Consent is given and for whom
Extended Info, Note 1: Day, month, year. ( Verbal)
consent given for [Name]. Information can be provided
about items that are checked out and outstanding
charges. [Name] may place requests and, in
exceptional circumstances only, pick up items on
client’s behalf. Telephone and email address of for
Name Staff initials/location.
cmfp337groupsMET-A SharedallAlternative ServicesHomebound
Services18 - Consent forms & Privacy Info for OPL Branch Use

20. Recording POA’s
• Power of Attorney documentation is seen
Extended Info, Note 1: Day, month, year. Continuing Power of
Attorney documentation shown to staff. Staff initials/location.
• We also need to record contact information for Power of Attorney
in Symphony. Please ask for (proof of) POA’s address, and telephone
Extended notes field, Note 2: Day, month, year. [Name] (Power of
Attorney): Address, phone, email address. Staff initials/location.
• If a POA is seen at a branch, please document in symphony and
email HB staff at homebound@biblioottawalibrary.ca to let us
know. This lets staff continue the process of setting up library
service
cmfp337groupsMET-A SharedallAlternative ServicesHomebound
Services18 - Consent forms & Privacy Info for OPL Branch Use

21. A picture is worth...

22. Questions?
Homebound@BiblioOttawaLibrary.ca
Public line: 613-580-2944
Staff line x28378