2. WITH
ARCHITECT
The architect continues to co-ordinate the job as a whole, and the
work of the other consultants; to this he adds the work of inspecting
the building construction as the job proceeds on site and instructing
as necessary. In doing this he must recognize that the site and the
work on it are the total responsibility of the contractor, from the date
of possession until the building is handed over.
Architect with architects will work in firm and maybe as other
consulting person to the architect.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 2
3. THE ARCHITECT’S DUTIES ON
SITE
are to ensure that the contractor is doing his utmost to comply with
the instructions given to him in drawings, bills and other contract
documents, and that the quality of workmanship and materials does
not fall below the minimum standard specified. He is not entitled to
accept less than is described in the contract.
Neither can he claim more from the contractor than has been drawn,
specified or is to be paid for.
He releases certificates of payment on account for work properly
executed to the contractor, on the bases of advisory valuations made
by the quantity surveyor which will also include payments to sub-
contractors, and where confirmed as agreed, for work under the
direction of other consultants.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 3
4. CONT’D
Good communications between principals is essential to a healthy
practice. Because partnerships usually involve individuals with
complementary strengths, the principals are likely to have different
ways of viewing the same set of issues and circumstances. This
makes good communication even more important.
Being willing to look for solutions to problems that everyone can live
with rather than trying to have it all your own way.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 4
5. STAF
F
The staff of an architectural practice is its most valuable
resource. Staff members represent the practice through their
communications with clients, contractors, and the public. Good
communications skills on the part of staff members depend to a
certain extent on the culture and goals of the practice.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 5
6. THE FOLLOWING TIPS HELP BUILD
GOOD COMMUNICATIONS SKILLS:
• communicate regularly with “critics” and reviews
• communicate openly about issues facing the firm
• seek out and listen to staff’s concerns, and act on valid points
• be clear and direct in performance valuations
• use memos rarely, and only to announce general information.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 6
8. Good architecture is not possible without a good client.
To ensure good architecture, the architect must be dedicated
to establishing and nurturing successful relationships with all
clients
BUILDING Owner User Occupant Client
Federal Prison “the Crown” prison authority
(Correctional
Service Canada)
guards, staff,
prisoners,
visitors
(client may be
PWGSC)
Church religious
organization
local congregation
or parish
community groups,
churchgoers,
clergy, staff
(client may be
represented by
a Building
Committee)
Custom Residence married couple family (married
couple and their
two children)
family, relatives,
and guests
married couple
ARCHITECT VS. ARCHITECT/CLIENT RELATION 8
9. THE CLIENT
In response to some sort of demand, the client decides to
pursue a course of action which could result in a building
project. The client:
• Usually selects the prime participants;
• Usually pays for the required design, construction, and
subsequent operation of the facility;
• may be the owner, the user or the occupant of the building,
or a combination of all three;
• may be a Design-Builder. In addition to understanding the
distinctions between an owner, a user, and an occupant, the
architect must address the requirements of each.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 9
10. OWNER
S
Owners usually hold the ownership or legal title to the land or
site and to the completed building project. The owner may or
may not be the client, and may or may not be the user of a
building. For example:
A government office building may be owned by the “Crown”
(that is, the government);
The client may be a government department
The user may be a different agency of government;
The occupant may be public service workers and the general
public.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 10
11. WHAT IS A
CLIENT?
Are not dependent on us
we are dependent on them
Are not an interruption of our work, they are the purpose of it
We are not doing a favor by serving them… they are doing us a favor
by giving us the opportunity to do
Are not people to argue or match wits with? Nobody ever won an
argument with a Client.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 11
12. BUILDING OWNER USER OCCUPANT
CLIENT
Users are the groups or individuals who use the building. They may
include the prime tenant(s) of a building or its residents. Typically, the
users are “stakeholders” in the building and are concerned with the
following building elements:
Location and site selection
Life span
Design, including comfort and safety
Operation and maintenance.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 12
13. OCCUPANT
S
Occupants are the end-users or individuals who occupy or use the facility on a
day-to-day basis.
They may be apartment dwellers, workers, secondary tenants, businesses, or the
general public who may use the building as patients, restaurant diners,
shoppers, tourists, etc.
Occupants have no direct involvement with the design and implementation of a
building project.
Occupants are the end-users or individuals whooccupy or use the facility on a
day-to-day basis.
They may be apartment dwellers, workers, secondary tenants, businesses, or the
general public who may use the building as patients, restaurant diners,
shoppers, tourists, etc.
Occupants have no direct involvement with the design and implementation of a
ARCHITECT VS. ARCHITECT/CLIENT RELATION 13
14. OTHERS
Many other groups may be involved in the building, including:
• building managers or facility management companies;
• Local residents, neighbors, and ratepayer associations;
• Financial institutions that fund the design and construction;
• Authorities Having Jurisdiction.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 14
15. CLIENT TYPES
Each client has a unique personality, a style of operating, and a
different expectation of involvement in the project. Client types
include:
• Corporate;
• Government;
• Institutional;
• Small business owners or individuals.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 15
16. CORPORATE
Corporate clients are either:
• Private-sector businesses that are incorporated; or
• Not-for-profit corporations; or
• Public-sector Crown corporations.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 16
17. INSTITUTIONAL
Institutional clients typically receive monies from government, public
fund-raising efforts, grants, endowments, or other external sources
of funds. These clients include hospitals, school boards, museums,
social service organizationsIn some respects, institutional clients are
like government clients in that they may have similar methods for
selecting architects and have the same requirements
ARCHITECT VS. ARCHITECT/CLIENT RELATION 17
Large institutional clients sometimes have their own form of standard
contracts. Risk Management and Professional Liability, for the pitfalls of
non-standard contracts.
18. SMALL BUSINESS OWNERS OR
INDIVIDUALS
typical private clients. Individuals, couples, and families who want to
renovate an existing home or construct a new custom home are also
typical of this client type.
The architect mayfind that these small business owners or
individualclients will need to be educated and guided through the
design and construction process. Others may be small developers or
builders who may be more knowledgeable and demanding.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 18
19. The architect may find that these small business owners or individual
clients will need to be educated and guided through the design and
construction process. Others may be small developers or builders
who may be more knowledgeable and demanding.
other hand, the architect may have a very narrowly-defined role and
be able to make only a few decisions without client approval. The
architect should avoid misrepresentation to a
Client
Client Associations
Managers Association
ARCHITECT VS. ARCHITECT/CLIENT RELATION 19
20. CLIENT-ARCHITECT AGREEMENTS
When providing professional service to a client, the architect should
always have a written agreement which outlines:
• The services provided;
• The fee for the services;
• The various terms and conditions which govern the agreement
(including client responsibilities).
ARCHITECT VS. ARCHITECT/CLIENT RELATION 20
At the outset, architects should provide the client with a detailed
explanation about what is included and not included in the agreement.
Most disputes occur at the end of the project due to the differing
expectations of the parties to the agreement.
21. RESPONSIBILITIES
ARCHITECT VS. ARCHITECT/CLIENT RELATION 21
Frequently, the architect has to educate the client of the need for
timely and accurate information and approvals during the course of
the project. The client is responsible for providing the architect with:
• A program or design brief
• A construction budget;
• Required information, surveys, reports, and other specialist
professional services
22. The architect often assists the client in obtaining some of the
necessary information. The services of many of the specialist
consultants required at the pre-design phase of a project, such as
geotechnical engineers and environmental consultants, are not
covered in most professional liability insurance policies. As a result,
the architect should ensure that the client retains these consultants
directly.
However, the architect may:
• assist the client in the engagement of these specialists;
• identify the information required, such as a typical grid for
topographic survey, the location and size of a building for the
geotechnical engineers.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 22
23. CLIENT REPRESENTATIVE
To ensure clear and non-conflicting instructions from the client, only
one voice should give direction to the architect.
To ensure clear and non-conflicting instructions from the client, only
one voice should give direction to the architect.
. Others, such as private or individual clients, may act as their own
representatives.
ARCHITECT VS. ARCHITECT/CLIENT RELATION 23
26. CLIENT AS DESIGN
GROUP
The client must be regarded as a member of the design group. Up to
the contract stage he has worked closely with the architect and
consultants.
The contract documents, drawings and bills of quantities and
supporting documents describe the building he wants. He has
undertaken to pay a specific sum for it. But his functions after the
contract is signed are limited. He must allow the architect the
appropriate authority to act as his agent
ARCHITECT VS. ARCHITECT/CLIENT RELATION 26