Creating a Thriving Culture
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In a sweeping meta-analysis of 225 academic studies, researchers found that happy employees have an average 31% higher productivity 37% more sales 3 times more creativity Happy people routinely show up at work, they’re less likely to quit, they go above and beyond the call of duty, and they attract people who are just as committed to the job. Moreover they’re not sprinters, they’re marathon runners, in it for the long haul. What makes employees happy also creates cultures that thrive and succeed.
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Creating a Thriving Culture
- 1. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Creating a company that Thrives May 4, 2012
- 2. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Not thriving.
- 3. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com I hoped it was this simple. http://make-everything-ok.com/
- 4. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Humans are complex emotional creatures.
- 5. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com
- 6. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Working harder and longer hours backfires.
- 7. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com The Science is in: By and large, happy people are more creative and productive.
- 8. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com
- 9. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com High-performing innovative organizations are a function of happy, evolving, flourishing people
- 10. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com In a sweeping meta-analysis of 225 academic studies, researchers found that happy employees have an average of: 31% higher productivity 37% more sales 300% more creativity
- 11. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com What makes you happy?
- 12. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com A Hierarchy of Human Need by Abraham Maslow Self-esteem Confidence, achievement, respect of others, the need to be a unique individual Self-Actualization Morality, creativity, spontaneity, acceptance, experience purpose, meaning and inner potential Love and Belonging Friendship, family, intimacy, sense of connection Safety and Security Health, employment, property, family and social stability Physiological Needs Breathing, food, water, shelter, clothing, sleep
- 13. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com What makes people flourish? 1. Pleasure 2. Engagement 3. Meaning Three Types of Happiness
- 14. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Happiness = Pleasure + Flow + Meaning Our level of engagement with life and the degree to which we utilize our innate virtues and strengths to some larger end are far greater determinants of our happiness & wellbeing.
- 15. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com
- 16. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com
- 17. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Happiness>>Creativity >> Happiness
- 18. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com
- 19. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com
- 20. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com concentration + frustration + contemplation = Creative Breakthrough
- 21. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com For sustainable individual and organizational performance THRIVING A THRIVING workforce is not just satisfied and productive but also engaged in creating the future — the company’s and their own.
- 22. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com 125% Less burnout than peers (self-reported) 46% More satisfied with job 32% More committed to organization 16% Better overall performance (as reported by managers) AND: THR IV ING E MPLOYE ES have a bit of an edge; highly energized but know how to avoid burnout.
- 23. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Two Components of THRIVING ① Vitality – Alive, passionate, excited! Mental Capacity Focuses physical and emotional energy on the task at hand Spiritual Capacity Provides a power source of motivation, determination and endurance Emotional Capacity Creates the internal climate that drives the Ideal Performance State Physical Capacity Builds endurance and promotes mental and emotional recovery Rituals Rituals Rituals Peak Performance Pyramid “The Power Of Full Engagement” Tony Schwartz, Jim Loehr
- 24. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Two Components of THRIVING ① Vitality ② Learning WE NEED BOTH because they feed off of one another
- 25. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com We have a human need to grow
- 26. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com BUSINESSPSYCHOLOGY When we TAP INTO THESE HUMAN MOTIVATIONS that underlie everything we do, we can create the conditions for sustainable high-performance.
- 27. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Provide decision- making discretion Share information Culture of appreciation Offer performance feedback Foster simple rituals that help people renew their energy Show people how their work is connected to a higher purpose ORGANIZATIONS can provide mechanisms that release and sustain enthusiasm:
- 28. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com EQUALLY IMPORTANT is to learn the individual SKILLS for WELLBEING RENEWAL and THRIVING… that make us turned on, lit up and happy.
- 29. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Individual skills and strategies for THRIVING 1. Manage and renew energy (physical, mental, emotional and spiritual energy)
- 30. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Individual skills and strategies for THRIVING 2. New Mind Habits Brain plasticity- you can rewire your brain for positivity! (Like Positive framing, mindfulness, quick coherence technique®) 3. Create opportunities to innovate and learn
- 31. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Individual skills and strategies for THRIVING 4. Connecting: invest in relationships that energize, help co-workers Research shows employees who provide social support to their co- workers have higher job satisfaction and are 10 times more engaged by their job.
- 32. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Individual skills and strategies for THRIVING 5. Engaging: find your voice, take on opportunities and the inherent risks they bring, collaborate
- 33. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Individual skills and strategies for THRIVING 6. Meaning: find your strengths and put them to work in the service of an inspiring purpose. Having meaning in your work contributes to your general life satisfaction FIVE TIMES more powerfully than any other factor.
- 34. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Individual Skills and Strategies for THRIVING From McKInsey Quarterly for Organizational Development
- 35. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com What makes me thrive?
- 36. Copyright ©2009 On Your Mark Corporate Coaching, All Rights Reserved www.onyourmarkcoach.com Thanks for attending! Wendy Wallbridge http://www.onyourmarkcoach.com/ http://bit.ly/IK6yw4
Editor's Notes
- Whether we’re in business or the organizational world when we step back from our business plans, marketing plans, and spreadsheets we see the most neglected universal fact - we’re all human!
- Luckily the study of emotions in the last two decades has exploded, one of the emotions that psychologists have studied the most is happiness. Psychologists want to know how people feel, economists want to know what people value neuroscientists want to know how people’s brains respond to rewards. And orgs are looking for ever-higher perf from their workforces and people try to comply---
- Organizations are looking for ever-higher performance from their workforces and people try to comply –– but the usual method of working harder and longer hours has backfired. People get exhausted, disengaged and sick and defect to healthier job environments.
- Emerging research from psychology, science, neuroscience and economics makes the link between better business performance and a thriving workforce absolutely clear.
- High-performing innovative organizations like Google, FB, Zynga, Twitter get it- are a function of happy, flourishing, evolving people. They have instituted some of the most leading edge practices to support high performance. They realize that what motivated boomers don’t motivate millenials or GenY’s.
- And your company is incredibly unique because you are one of very few who started your company with a commitment to this philosophy. You are positioned in a sweet spot for becoming a hugely thriving and game-changing company by honoring the WHOLE PERSON...
- Happy people routinely show up at work, they’re less likely to quit, they go above and beyond the call of duty, and they attract people who are just as committed to the job. Moreover they’re not sprinters, they’re marathon runners, in it for the long haul.
- There is an enormous amount of scientific data now on what makes us happy. 20 yrs ago positive psychology was born- Prior to that psychology primarily studied pathology/ depression/illness.. seek "to find and nurture genius and talent", and "to make normal life more fulfilling”, Maslow (the grandfather of Positive Psychology) focused on best practices in human behavior vs worst practices He came up with Maslow’s iconic hierarchy of needs
- Engagement -depth of involvement in our work and w/ Meaning- using one’s strengths to some larger end- belonging to & serving something bigger than oneself Western culture
- Leading researchers in the field of positive psychology determined a HAPPINESS FORMULA Happiness = Genetic Set Point + Life Circumstances + Intentional Activities -Genetic “set point” (can be raised thru meditation/ certain kinds of therapy) 50% -Conditions of living” (most of us expend a good deal of energy trying to improve). IE: a better body, the “right” spouse, more money, a nicer home, etc. - constitutes only 7-10% of our happiness. -A full forty percent of our happiness comes: anything we do consistently and on purpose. TWO categories: Actions that are “self” oriented or actions that are “other” oriented. If our actions are for personal pleasure, they produce momentary, transient happiness. On the other hand, actions that serve others are a surefire way to produce deep and lasting fulfillment. The conclusion: the surest, quickest route to happiness is to find ways to use your gifts to advance the greater good. .
- You're in an incredible position here- hand-selected because of your attitude and talents to use your gifts in ways that can ultimately make the world a better place. (meaning & engagement)
- but when were in the day to day minutia ez to lose sense of meaning/purpose in interest of getting more done faster- And there are comm breakdown, frustration with process, mental or emot pinches.. This takes interpersonal skills and EQ which can be developed. you know more than anyone that the creative process isn't always a pleasurable ride Just like creativity it is an up and down process
- Creativity is both a Pre-cursor and by-product of happiness Self-reinforcing cycle
- creativity can't just be churned out Likewise happiness is not an end goal- there are no one set of circumstances that make someone happy; it’s more about having a healthy mental attitude toward whatever you are experiencing. AND its a moment-to-moment creation-
- ROSS school of business started looking into the factors involved in sustainable indiv
- This peak performance model originated from studying athletes. Performance psychologists-found that the key to high performance on the job and in one’s personal life is not time management, but energy management. They discovered that the capacity to mobilize energy on demand is the foundation of an ideal performance state. And that effective energy mgmt has 2 key components: Energy expenditure-Stress Energy renewal- Recovery Stress is seen as the problem but it’s the stimulus for growth– the real PROBLEM is the absence of disciplined, intermittent recovery. Chronic stress w/o recovery depletes energy reserves, leads to burnout and breakdown and ultimately undermines performance.—Chrono-biologists have found that the body’s hormone, glucose and blood pressure levels drop every 90 minutes or so. A major part of TS program creating rituals for oscillation btwn stress (expenditure) and renewal (recovery) Failing to seek recovery compromises overall capacity- short focused breaks every 90-120 minute promote significant recovery Workers need this even more than athletes -the average prof athlete spends most of his time practicing and only a small % of time (several hrs/day, at most) actually competing. The typical worker, by contrast, devotes almost no time to training and must perform 12 hours or more a day. Unlike athletes they don’t get months off for off-season and their careers can be 40 years not seven -
- deficit versus growth needs Growth is a human need. When you go to yoga you are always reaching into the stretch. Running always trying for the new time. Life is about reaching into the path of your own development forever. Being out on the skinny branches- that is where the juice is the feeling of being on purpose with your life is..
- Know where your energy comes from, where it goes, and how to manage and regularly renew 4 dimensions of personal energy.. Oscillation: The most effective way to operate at work is like a sprinter, single-minded focus for periods of no longer than 90 minutes, and then taking a break. BREATH: Even a little intentional recovery can go a long way. It’s possible, for example, to clear the bloodstream of cortisol (stress hormone that comes as a result of fight or flight mode) just by breathing deeply — in to a count of three, out to a count of six — for as little as a minute.
- Neuroplasticity- Neurons that fire together wire together. = new patterns of thought can actually change the physiology of our brains. Train your brain to be positive. As you develop new thought habits you rewire your brain and adopt a more constructive way to view your world, expand your horizons, and gain the resilience to move ahead even when bad things happen. MEDITATION/mindfulness benefits-- increased awareness, improved concentration, and a better ability to deal with the mental and emotional stresses of modern life.
- In fact socializing really pays off in terms of happiness and productivity and overall wellbeing. In a 2011 Gallup poll of over 1 million people WHEN ASKED What improved health & wellbeing? • opportunity to do what I do best • someone cares about me • my opinions matter • socialization of great ideas • empathy at the top of the organization • time with friends and family (online, food, games) If 6 hours day of social time= Thriving
- In a recent WISDOM 2.0 conference I attended there was a Panel of Learning & Dev't people (Zynga, Twitter, Facebook and Google): "A Mindful Approach to Learning & Development: Addressing the Whole Person” They agreed that the 3 things that matter to their people for fulfillment are: 1) Am I doing work that plays to my strengths? 2) How am I managing my energy? 3) Can I be my authentic self?
- We’ll be getting into all of these in more detail individually and as a group as we go forward