1. QlikView | Systems Data Sheet | Salesforce
QlikView for Salesforce Representative Salesforce
Customers with QlikView <
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Enabling CRM data visibility C
at the speed of business Competence Climber Sweden AB (
LANDesk
Preferred Real Estate
Through the Force.com AppExchange, QlikView simplifies integrating Business Soliditet AB
Intelligence (BI) with a proven CRM “Platform as a Service” for user-driven SonicWALL
dashboards, analysis, and reports. Traditional BI applications, even when
pre-integrated for download and use with Salesforce, cannot hide the complexity
to deliver relevant, timely information to end users. QlikView for Salesforce from
AppExchange, is a business analysis solution that enables Salesforce users
with instant, ubiquitous visibility into their CRM data for smarter decision
making at the speed of business.
tion of their needs and data relevance to QlikView for Salesforce can easily be
In today’s fast moving economy, it’s each business user when applications are accessed within Salesforce as a custom
essential for businesses to quickly and finally developed. As a result, acceptance tab or as embedded QlikView graphs,
cost effectively make smarter decisions by users can be difficult and ROI delayed tables, and charts within other Salesforce
that maximize each customer interac- – if ever achieved. tabs. Also, QlikView for Salesforce works
tion and sales opportunity. Key to this is offline, so users have visibility into all
the ability to free all CRM information of their CRM data for smarter decision-
Salesforce users demand simple, easy making wherever they may be.
technology that they can control without
having to depend on IT. QlikView for QlikView can be implemented in hours.
Salesforce takes the complexity out of Salesforce users can be trained and
your CRM analysis to deliver unprec- working smarter in minutes with better
edented visibility into all of your CRM information to drive better decisions and
data at the click of a button, empowering enterprise performance.
you to make smarter decisions to enhance
business performance and customer sat- Thousands of organizations worldwide,
isfaction. QlikView improves Salesforce’s spanning every industry, have turned
value by enabling business users to visual- to QlikView for the timely insights
ize all of their customer interaction data needed to improve sales, marketing and
across an unlimited number of dimensions customer service performance. Execu-
and analyze information in any direction tives, analysts, sales teams, marketers,
against underlying data sources – right call center staff and IT departments rely
trapped within various corporate systems down to the transaction level. on QlikView’s unmatched flexibility
and put it in the hands of users who are and ease of use for clear visibility into
best equipped to use that information Unlike traditional BI, QlikView works customers and CRM processes, enabling
to make decisions. To leverage the true the way the human mind works, making you to:
power of your CRM investments, control associations by connecting data from
of business analysis applications must many sources in a few clicks. With so
shift from IT to business users. Unfortu- many companies running multiple busi-
nately, traditional data-cube technology ness systems, QlikView offers an alterna- opportunities
even when pre-integrated for use with tive to data consolidation confusion by
Salesforce requires substantial invest- relating information within Salesforce service and support delivery
ments in long, complex IT projects. Sales- and other enterprise systems for seamless
force users must rely on IT’s interpreta- visual analysis, dashboards and reports.

2. QlikView | Systems Data Sheet | Salesforce
Working Smarter to plan, execute, track and measure joint
The Internet broadens market reach as initiatives. QlikView analysis of Salesforce
with Salesforce well as provides the means to capture data, often integrated with data from
customer information that improves
segmentation, targeting, loyalty programs, to more effectively grow, manage and op-
Analytics based on traditional BI requires marketing campaigns and more. The chal- timize profitable partner relationships and
anticipating every question and then lenge is timely access to actionable data to reduce exposure to unprofitable partners.
waiting days and weeks for IT to build the capitalize on opportunities when margins
analysis. QlikView operates intuitively so are highest. Using QlikView to integrate
executives can query data, change analysis and analyze data from Salesforce and other QlikView analysis reduces the effort and
“on the fly” and follow their thought paths sources, marketers can quickly identify resource requirements for IT departments
to wherever they may lead for immediate demand trends and customer behaviors to manage equipment, systems utiliza-
answers to often complex business ques- in different geographic locations; adjust tion, applications versioning, IT service
tions. QlikView provides all BI capabilities product offerings, pricing and messaging levels, incident tracking, outsourcing,
by channel or region; and more easily and IT budgeting and spending. With
predictive analysis, “what-if” scenarios share data throughout their enterprise Salesforce users empowered to create
and more – but much faster, from within and with business partners. more of their own analysis and reporting
Salesforce, at the speed of thought. in QlikView, skilled IT resources spend
more time focusing on capital projects to
With service and support now a leading improve enterprise performance.
Demand shifts and opportunities to ex- measure of customer centricity across
ploit market variances require real-time industries, timely analytics on service
insights into customers, buying behav- offerings and delivery are critical to busi-
iors, product mix, sales performance and ness success. Using QlikView, service and CRM success depends not only on
trends. Knowing which channels, sales support managers improve insights into Salesforce, but on the users themselves
reps, customers, products and service service bundling, service quality, issue making the right decisions. Leading
programs are performing – and which resolution times, perceived value and prof- companies worldwide use QlikView to
are not – offer tremendous competitive itability of warranty and service agree- easily access and visually analyze their
and profit advantages if data hidden ments, performance of service agents and Salesforce data for timely insights into
in Salesforce and other systems can be more to acquire and retain customers. customers and trends to make smarter
fully leveraged. QlikView for Salesforce decisions, improving CRM performance
enables sales teams with the visibility for and competitive advantage.
more timely and accurate alignment of Challenges of attracting and motivating
product and sales strategies to improve
margins, increase revenue and build more programs built on recruitment, collabora-
profitable customer relationships. tion, information sharing and capabilities
IT Resource Utilization & End User Support Balanced Scorecard
Platform Coherence across Multiple Users Performance Management
Information Security Predictive Analysis
IT Budget Forecasting & Tracking What-if Analysis
Operational Systems Optimization Activity-Based Management
Partner Recruitment & Planning Analysis Sales Planning & Territory Analysis
Joint Marketing Campaign Performance Account Up-Sell / Cross-Sell Analysis
Deal Registration Analysis Sales Pipeline & Forecast Analysis
Sales Opportunity & Forecasting Analysis Conversion Rate Analysis
Service Performance Analysis Win-Loss Analysis
Service Quality Analysis Market & Customer Demographics Analysis
Customer Issue Analysis Campaign Performance Analysis
Service Channel Analysis Search Engine Campaign Analysis
Call Center & Agent Metrics Purchasing Trend Analysis
Contact & Activity Analysis Lead, List and Activity Management
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