Evolution of Chat Box

1. CHAT-BOX
The revolution in the
Customer service
experience.
Submitted by: Vraj Patel
(150549194)
Submitted To: Jonathan Sy
Submission Date: 11-06-2021

2. CONTENT
 What About Chat box.
 Impact on Business
 Impact on Consumers.
 Effects of Pandemic.

3. About Chat Box.
Chat Box has became a revolutionary
change for the business world of marketing.
This is also identified as chatter box. the
platform helps the business to promote and
connect with customers in an easier way with
the help of live chat with the customer
representatives. It also helps the customers
to reach to the business persons in less time
to solve there problems.

4. Impact of Chat-Box.
For Business.
 Chat-box has helped businesses to enhance their
customer service experience, take easy surveys
and reviews etc.
 Research shows that the impact of chat-box has
helped to save 400% of business which were lost
due to delay in answers to the customers.
 Decrease in the excessive customer service
support cost.
 Accessible 24/7 all around the glob.

5. OPTIMISED
CONVERSATION
REDUCE SERVICE
COST AND BOOST
EFFICIENCY.
PREVENT CART
ABANDONMENT.
INCREASE
CUSTOMER
SATISFACTION
PERSONALIZING
OF BRAND.
BOOST AGENT
MOTIVATION.

6. Due to pandemic as the things
are moving towards online the
use of chat box has shown an
increment then earlier. As
consumer finds it easier to
communicate and solve their
issues and doubt in a quick and
informative manners.
Recorded increase in the usage
of chart-box due pandemic can
be observed in brands like
Amazon, Scotiabank, RBC bank,
American egal,

7. The Future of Customer service.
 Chat-box can be identified as the future of customer service as the business
are saving a lot on labour cost due to the successful implementation of chat-
box. Moreover the results of the survey also shows that the customers seems
to be more satisfied while using chat-box with minimal complaints coming-
up.

8.  https://www.slideshare.net/secret/a3g1MvXflo7JzN
 https://www.userlike.com/en/blog/benefits-of-live-chat

9. Thank you 