This becomes a crucial step in building a first-party database, as cookies are now being discontinued. You can use this information to calibrate brand communication, deliver targeted messages, and improve their experiences based on their preference. Moreover, the machine learning abilities help you learn about your customers more as they interact and help build accurate buyers’ personas. Considering the human factor While implementing your chatbot, you must consider the human factor. Having a poorly configured chatbot can be detrimental to your strategy. Further, customers become quite uncomfortable sharing their personal information with a robot, and you must inform them that they are conversing with a chatbot before delivering the solutions. The solution to this dilemma is to build a chatbot according to your brand personality. It should act according to your brand’s values and maintain a human-like conversation. You should consider their interests, needs, and preferences based on the customer data. Here, you should visualize and outline the actual process of having a conversation with the customer as a human. You should also determine the conversation’s vocabulary, warning signs, and local slang and act appropriately. The impact of humanizing your conversation has a far-reaching effect. It helps you deliver an engaging discussion and improve customer satisfaction as they grow comfortable using the chatbots. Round the clock customer support As consumer expectations grow, delivering high-quality customer support becomes necessary. A faster response system that answers customer queries around the clock can provide a seamless customer experience. You can improve the chatbot performance by “teaching” the machine learning algorithms to take care of the primary issues of customers. Then, as customers receive immediate assistance, the experience improves. Improving sales with Chatbots Chatbots can be a valuable medium to reduce frictions in the customers’ purchase journey. As chatbots are capable of developing user personas from the first interaction itself, they can identify the customer pain points and bottlenecks quite effectively. Consequently, they can offer them help, support, and relevant information to make the process more convenient. The chatbots can also be leveraged to develop a predictive path for the customers based on their previous activities or online behavior, increasing the buying intent. As chatbots better understand the user persona, they can deliver an opportunity to convert the customers faster. Eliminating the human-error factor Chatbots are primarily used to deal with the most redundant tasks. These tasks were often prone to human errors due to manual interactions and data collection. Eventually, these resulted in customer dissatisfaction due to the slow and erroneous response systems. Chatbots help reduces customer discontent and improves brand satisfaction by making the process error-free and smooth. Moreover, the

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1 Course ChatBots
Marketing your product can be tricky in the current competitive
marketing. Brand loyalty helps you define the success of your product
or services among the consumer.
Since customer satisfaction is a vital factor in maximizing sales,
dedication helps you differentiate your product from the competitors’
products.
Customers are usually inclined to buy products from relevant
brands or trusts. Therefore, understanding customer preferences and
delivering according to their needs can help brands build loyalty faster.
Chatbots come into the forefront of providing an engaging
customer experience. Today, consumers are bombarded with
advertisements, promotional emails, and other forms of
communication from brands. Chatbots help customers develop
interactive sessions anytime they want.
Developing Brand Loyalty – How Chatbots Can Help
Some brands deliver on specific parameters. They include
reliability, ability to interact positively, responsiveness, and innovation.
For example, a modern-day chatbot relies on AI and machine learning
capabilities. Let’s find out how.
Welcome message using chatbots
Chatbots can be programmed to deliver welcome messages
and greet customers while interacting with them. It is a valuable act of
personalization and can potentially begin the conversation positively.
For instance, your chatbot can request users submit their details
and consent to receive tailored communication and offers from your
brand.

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This becomes a crucial step in building a first-party database,
as cookies are now being discontinued. You can use this information
to calibrate brand communication, deliver targeted messages, and
improve their experiences based on their preference.
Moreover, the machine learning abilities help you learn about
your customers more as they interact and help build accurate buyers’
personas.
Considering the human factor
While implementing your chatbot, you must consider the human
factor. Having a poorly configured chatbot can be detrimental to your
strategy.
Further, customers become quite uncomfortable sharing their
personal information with a robot, and you must inform them that they
are conversing with a chatbot before delivering the solutions.
The solution to this dilemma is to build a chatbot according to
your brand personality. It should act according to your brand’s values
and maintain a human-like conversation.
You should consider their interests, needs, and preferences
based on the customer data. Here, you should visualize and outline the
actual process of having a conversation with the customer as a
human.
You should also determine the conversation’s vocabulary,
warning signs, and local slang and act appropriately.
The impact of humanizing your conversation has a far-reaching
effect. It helps you deliver an engaging discussion and improve
customer satisfaction as they grow comfortable using the chatbots.
Round the clock customer support
As consumer expectations grow, delivering high-quality

4. 4
customer support becomes necessary. A faster response system that
answers customer queries around the clock can provide a seamless
customer experience.
You can improve the chatbot performance by “teaching” the
machine learning algorithms to take care of the primary issues of
customers. Then, as customers receive immediate assistance, the
experience improves.
Improving sales with Chatbots
Chatbots can be a valuable medium to reduce frictions in the
customers’ purchase journey. As chatbots are capable of developing
user personas from the first interaction itself, they can identify the
customer pain points and bottlenecks quite effectively.
Consequently, they can offer them help, support, and relevant
information to make the process more convenient. The chatbots can
also be leveraged to develop a predictive path for the customers
based on their previous activities or online behavior, increasing the
buying intent.
As chatbots better understand the user persona, they can deliver
an opportunity to convert the customers faster.
Eliminating the human-error factor
Chatbots are primarily used to deal with the most redundant
tasks. These tasks were often prone to human errors due to manual
interactions and data collection.
Eventually, these resulted in customer dissatisfaction due to the
slow and erroneous response systems. Chatbots help reduces
customer discontent and improves brand satisfaction by making the
process error-free and smooth.
Moreover, the productivity of the overall process is also
enhanced by delegating the task to the chatbots.

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Ameyo Delivers
Wrapping Up
As a business, you should always try your best to improve your
services and strategize robust marketing drives to attract new
customers and retain the existing ones.
Developing a plan to improve the current customers’ loyalties is
the most convenient option to boost your brand perception.
Delivering a seamless customer experience helps you to
improve trust and simplify customer interactions, which usually
translates into enhanced customer loyalty.
Want to learn more about chatbots or the impact of
implementing them? Get in touch with us.
Schedule Property List
Chatbots can schedule property walkthroughs with a live agent
for prospective buyers. The chatbot can go through the realtor’s
calendar and provide them with available dates and slots for them to
choose from. Once they choose a date, Leads or customers can book
their schedules for viewing the properties or meet the realtor through
a chatbot.
360-degree Virtual Tours
When the prospect is too busy to have a property tour before
buying properties, chatbots provide them with 360-degree virtual
tours to give them an idea about exterior and interior design and the
property’s location.
Check for Mortgage Options
Users can collect information about whether they are qualified
for a mortgage, seek tips to qualify, and apply for the mortgage

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through the chatbot.
Collect Reviews
After purchasing a property or signing a rental contract, the
chatbot can collect reviews from the prospects via emails by
requesting them to fill up the survey sent by it or via text to have a
conversation and understand their overall experience.
Key Benefits of Chatbots in the Real Estate Industry
Chatbots are quite technically sound and provide more
advantages for customers.
1.1.1.1 24*7 Availability
Customers do not need to wait in line to get a call with customer
service personnel nowadays because a chatbot is available all around
the clock to attend to a lead and can handle many leads at a single
time.
1.1.1.2 Instant Response
The chatbot can deal with thousands of customers instantly and
simultaneously and improve the average response time.
1.1.1.3 Omni-channel
This AI chatbot comes with omnichannel messaging support
features that benefit the customer to communicate with a business
through various channels such as Facebook and the website.
1.2 Ameyo Delivers

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1.2.1 Multilingual
The chatbots have options of languages for different customers.
Therefore, every user can communicate and get answers to their
queries irrespective of their language.
1.2.2 Order without Mundane Help
Customers can book properties or make transactions with the
help of a chatbot without any real human help.
1.2.3 Easy to Use and User-specific
Every lead is looking for a different apartment or property type.
Chatbot helps welcome the customers or leads and provide them with
what they need by asking a series of questions and offering relevant
information through interaction which keeps the customers engaged.
1.2.4 Provides Better Engagement
Customers can engage in real-time compared to the traditional
question-answer form to be filled with information. This old method is
lengthy and tedious, and you can get no result. But the chatbots in real
estate respond to the queries and collect information about the lead
simultaneously.
1.3 AI Chatbot: Benefits for Companies
1.3.1 Cost Savings

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The chatbots replace the cost of hiring the employee for
handling more and more complex queries. The implementation of the
chatbot can cause an initial investment cost, but it shall give profit
without any further expense in the long run.
1.3.2 Increased Sales
It is proven that chatbots have enhanced the company’s sales
by 67%. The reason behind it is that chatbot is a platform with pre-
programmed software which is proficient in attracting customers, thus
increasing sales. Also, it works 24/7 and has a faster response rate.
Statistically proven, the chatbots have increased their
company’s sales by 67%. The reasons are it is a platform with pre-
programmed software which can bring many customers and expand
the company’s sales. The other reason is it can function24*7 and has a
fast response rate.
1.3.3 Faster Internal Process
Chatbots can improve communication and the process within
the company. For example, when a prospective buyer asks the chatbot
and gets an answer promptly without any delay without contacting
various departments.
1.3.4 Reaching Out to New Customers
The chatbots help bring new customers every day while
maintaining existing ones by follow-ups and constantly being
available.

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1.3.5 Gaining a Deeper Understanding of Customers
Customers get the chance to talk to your business directly. The
chatbot provides detailed information about customers to the
business agents to improve their business and understand new trends
in the market.
1.3.6 AI
Artificial intelligence and machine learning have advanced a lot
with time, resulting in the latest and most advanced application of
conversational AI. These days Chatbots are benefiting real estate
industries a lot. When a customer is looking for some specific property,
AI chatbots can search through several data and recommend the right
property suggestion to the customers.
Chatbots linked to the property database can extract properties
in no time per the client’s requirement. Chatbots are helping the real
estate industry make work easier for agents. Thus, the AI chatbots can
also follow up with the customers through email or SMS and provide
them with further details. So, the conclusion is to take your real estate
business to the next level; you should go for AI chatbots.