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ATD - Western Michigan September Meeting

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Presented at Spectrum Health. Topics included mobile learning trends, microlearning, measurement, games and emerging technology in the space.

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ATD - Western Michigan September Meeting

  1. 1. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com MOBILE LEARNING AND TECHNOLOGY TRENDS 1
  2. 2. Copyright © 2016 Float. All rights reserved.www.gowtihfloat.com About Chad Udell Managing Director at Float, co-Founded in 2010 Faculty for over 10 years at Bradley University in Interactive Media Been designing and developing web and learning solutions for 20 years A bit of a hacker/tinkerer, and a learning technology and design geek chadu@gowithfloat.com - @visualrinse on Twitter Author of Learning Everywhere: How Mobile Content Strategies are Transforming Training Editor and Author of Mastering Mobile Learning: Tips and Techniques for Success
  3. 3. Copyright © 2016 Float. All rights reserved.
  4. 4. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com What’s Up with Mobile Learning? 4
  5. 5. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Where are we? 5
  6. 6. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Where are we? 6
  7. 7. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Let’s dive in… 7 Phase Year Examples Tech Trigger 2010-2011 iPad, Apple education ads Inflated Expectations 2012-2013 All the HTML5 stuff, “There’s an app for that” Trough of Disillusionment 2014-2015 Mobile LMS, mobile authoring tools Slope of Enlightenment 2016- Microlearning, standards, better tools, LMS changes
  8. 8. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Let’s dive in… 8 Phase Year Examples Tech Trigger 2010-2011 iPad, Apple education ads Inflated Expectations 2012-2013 All the HTML5 stuff, “There’s an app for that” Trough of Disillusionment 2014-2015 Mobile LMS, mobile authoring tools Slope of Enlightenment 2016- Microlearning, standards, better tools, LMS changes
  9. 9. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Let’s analyze these trends. 9
  10. 10. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Microlearning • Acknowledges how people consume mobile content • Embraces those small moments • Focuses on one key learning takeaway, not monolithic • Not assessment centric, engagement centric • It’s so hot right now… FocusOn 2016 (16 sessions!) 10 Unsplash: Jorigė Kuzmaitė
  11. 11. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Standards • XAPI is all the rage, right? • It’s flexible – which is a strength • It’s flexible – which is a weakness • CMI-5 is emerging as the xAPI on rails – a recipe book of sorts • completed vs finished • began vs started • experienced vs learned 11 Unsplash: Andy Chilton
  12. 12. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Better Tools • Mobile first approach, not a “hack” • Designed with the end user experience in mind • Not as “slide-focused” • Web-based, cloud friendly • Examples • Adapt (https://www.adaptlearning.org/) • Gomo (http://www.gomolearning.com/) • Web Frameworks (Bootstrap, Foundation) 12 Unsplash: Ashim D’Silva
  13. 13. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Why is the LMS changing? • Not user friendly • Not accessible • Not micro learning focused • Not mobile compatible • My enterprise customers are “abandoning” it for greener pastures • Relegated to compliance and HR 13 Unsplash: Martin Bisof
  14. 14. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com What do these look like in the real world? 14
  15. 15. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Some of our Best Examples… 15 Images removed to protect client confidentiality.
  16. 16. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Flashcards and games as an early win… 16
  17. 17. www.gowithfloat.com Copyright © 2016 Float. All rights reserved. quick, accurate product information recall is a key performance metric for us. our sales teams need help. Our product line is complicated, and - Source removed to protect confidentiality. If we are to remain competitive in this type of competitive climate, “
  18. 18. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Project Rationale Learning content is expensive to produce. The reuse of this content continues to decline. Creating large, time consuming courses that take 30- 60 minutes or more to complete is a losing battle in the competition for time and engagement of our learners. Gaming has been shown to be an effective form of teaching for many uses. Let’s create something that our teams love to use and embrace their competitive nature. We need to engage and increase repeat usage.
  19. 19. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com People crave fun. Create an engaging experience and encourage repeat usage 19 Images removed to protect client confidentiality.
  20. 20. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Adapt and expand…Take a winning recipe and move it forward 20 Images removed to protect client confidentiality.
  21. 21. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Keep it up! Quick reference with deeper selling tools next… 21
  22. 22. www.gowithfloat.com Copyright © 2016 Float. All rights reserved. assistance that positively impacts customer service and results in upsell. and training is too costly. Our learning audience is diverse - Source removed to protect confidentiality. We need real-time decision “
  23. 23. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Project Rationale Roles with high levels of attrition and where onboarding is considered a “nice-to-have” rather than a normal part of professional development don’t get the training they need to make informed decisions and provide good customer service. This is especially true when product knowledge is low and the buying process is complicated. The LMS is too slow and too difficult to use for this. We need to give quicker, more effective answers to our associates.
  24. 24. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Quick reference with deeper selling tools Up-sell, cross-sell and solution sell for enhanced in-aisle experience 24 Images removed to protect client confidentiality.
  25. 25. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Integrated Performance Support for the Win (FTW)… 25
  26. 26. www.gowithfloat.com Copyright © 2016 Float. All rights reserved. an unauthorized person can gain access to the information are frequently unprotected Mobile computing devices can store large amounts of data, are highly portable and - Stanford University, 2015 https://uit.stanford.edu/security They are easy to steal or lose, and unless precautions are taken, “
  27. 27. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Project Rationale With the surge in usage and the expanding role mobile devices have in day-to-day activity, military and law enforcement active, operational agents, and service members are often using devices in new and potentially unsafe ways and may be contributing to a technology landscape that could jeopardize operational effectiveness and safety for others. We need to Educate and Protect End Users.
  28. 28. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com In Simple Terms… http://www.veteransnewsnow.com/2014/06/01/406035-what-the-us-withdrawal-from- afghanistan-means/ Insurgents Used Cell Phone Geotags to Destroy AH-64s in Iraq http://www.defensetech.org/2012/03/15/insurgents-used-cell-phone-geotags-to-destroy-ah- 64s-in-iraq/ A U.S. soldier takes a picture with his cellphone, December 2010. Photo: US Army Photograph: Jonathan Ernst/Reuters A US soldier takes a “selfie” as President Barack Obama greets troops at Bagram Air Base in Kabul.
  29. 29. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Security Threats and Common Vectors Personal Experiences and SMEs News and Resources Common Threats and Human Factors Social Engineering Insecure Computing Practices Documenting Sites via Photos, etc. Jailbreaking and Rooting Lack of ISA Training Improper Network Access Misplaced Trust Malware, Adware, Other Systems Detection Options Permissions Bluetooth Wifi Location Access Installed Apps Profiles Passwords Data Encryption Add-ons and Keyboards Other Device Sensors OWASP CRN CWE Sophos Kaspersky HackerNews FireEye McAfee Norton Avast Trend Micro Errata Security Analysts: Software:
  30. 30. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com Microlearning and Rich Media Text and Quick Tips Motion Graphics and Video “Tell me, Show me, Let me Do” Performance Support Solutions Printable and Shareable Reminders and Notifications Updatable Flexible Deployment Public App Stores Private MAM/MDM Web-Based and Over-the-Air
  31. 31. Copyright © 2016 Float. All rights reserved.www.gowithfloat.com The Results Training and Performance Support via Configuration Assistance
  32. 32. discussion and q&a Copyright © 2016 Float. All rights reserved.

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