This document contains 10 quotes about customer relationships from business leaders like Steve Jobs, Jeff Bezos, and Sam Walton. The quotes emphasize that building loyalty requires focusing on the customer experience above all else, treating customers with respect, and exceeding their expectations to create repeat business. Building trust is difficult but essential to strong customer relationships.

1. 10 Great Customer Relationship Quotes

2. 10 Great Customer Relationship Quotes
Building a relationship with customers goes beyond
producing a great product or providing support when a
customer needs assistance. Building unbreakable
customer relationships requires you to convey that your
business only exists to ensure your customers’ success.

3. 10 Great Customer Relationship Quotes

4. 10 Great Customer Relationship Quotes
Our DNA is as a consumer company – for that
individual customer who’s voting thumbs up or thumbs
down. That’s who we think about. And we think that our
job is to take responsibility for the complete user
experience. And if it’s not up to par, it’s our fault, plain
and simply.
- Steve Jobs
1

5. 10 Great Customer Relationship Quotes
We see our customers as invited guests to a
party, and we are the hosts. It’s our job every
day to make every important aspect of the
customer experience a little bit better.
- Jeff Bezos
2

6. 10 Great Customer Relationship Quotes
There is only one boss. The customer. And
he can fire everybody in the company, from
the chairman on down, simply by spending
his money somewhere else.
- Sam Walton
3

7. 10 Great Customer Relationship Quotes
The toughest thing about the power of trust is that
it’s very difficult to build and very easy to destroy.
The essence of trust building is to emphasize the
similarities between you and the customer.
- Thomas J. Watson
4 4

8. 10 Great Customer Relationship Quotes
No one knows the cost of a defective
product – don’t tell me you do. You know the
cost of replacing it, but not the cost of a
dissatisfied customer.
- W. Edwards Deming
5

9. 10 Great Customer Relationship Quotes
Courteous treatment will make a
customer a walking advertisement.
- James Cash Penney
6

10. 10 Great Customer Relationship Quotes
Once you create a loyal customer
base, it’s tough for a competitor to
take that away.
- Joe Mansueto
7

11. 10 Great Customer Relationship Quotes
A satisfied customer is the best
business strategy of all.
- Michael LeBoeuf
8

12. 10 Great Customer Relationship Quotes
Exceed your customer’s expectations. If
you do, they’ll come back over and over.
Give them what they want – and a little
more.
- Sam Walton
9

13. 10 Great Customer Relationship Quotes
In fact, I believe the first companies that make an effort to
develop an authentic, transparent, and meaningful social
contract with their fans and customers will turn out to be
the ones that are the most successful in the future. While
brands that refuse to make the effort will lose stature and
customer loyalty.
- Simon Mainwaring
10

14. 10 Great Customer Relationship Quotes
Try Viable Free for 30 Days at Viabl.com/trial
Build Better Customer Relationships With
Viabl.