Mel feller, mpa, mhr, discusses word of mouth marketingMel Feller
Mel Feller, MPA, MHR, Discusses Word of Mouth Marketing.
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and in Utah.
It is as important to know what word of mouth marketing IS as what it IS NOT. Word-of-Mouth (W-O-M) is about involving, educating and satisfying customers. It is not about abandoning your marketing plan and advertising campaign. It is not enough to simply provide good customer service and wait for the buzz to build. In fact, let us test your knowledge of W-O-M with this simple quiz. Select the most suitable answer to the following questions. Answers are at the end of the handout/article.
Mel Feller, MPA, MHR, is a well-known real estate, business consultant, personal development consultant and speaker, specializing in performance, productivity, and profits. Mel is the
President/Founder of Mel Feller Seminars with Coaching For Success 360, Inc. and Mel Feller Coaching, a real estate and business specific coaching company. His three books for real estate professionals are systems on how to become an exceptional sales performer. His four books in Business and Government Grants are ways to leverage and increase your business Success in both time and money! His book on Personal Development “Lies that Will Sabotage Your Success”. Mel Feller is in Texas and In Utah. Currently an MBA Candidate
Breaking the Barriers of 'Good' Customer Service - Unleashing an Untapped Res...Nick Samain
Presentation slides from education session 'Breaking the Barriers of Good Customer Service' at IAEE's Expo! Expo! Annual Meeting and Conference, Dec 5th,2012, Orlando, Florida. Special thanks to those who attended the session, Tim Hadfield, SME and IAEE for your support.
10 DO's and DON'Ts in Customer Service for Hotels and RestaurantsBam Ramirez
Today, I would like to take you to the basics and share with you a short and clear list of customer service essentials. Most of them are fairly common knowledge, and they won’t take you much effort
to follow, but still they are absolutely critical to ensure you perform your job professionally and serve your customers right.
17 Ways to Improve Customer Engagement using Emotional IntelligenceTentacle Cloud
Emotional intelligence is the skill to identify emotions of your own and react accordingly to the customers therefore it is greatly different from practical intelligence.Seeing how a customer is answering to the agent will help realize the opinion of a customer about the company itself, while at the same time help in pointing out the inept agents who can be trained further for perfection and agents whom you can remove from the company.
www.tentaclecloud.com/signup.php
Mel feller, mpa, mhr, discusses word of mouth marketingMel Feller
Mel Feller, MPA, MHR, Discusses Word of Mouth Marketing.
Mel is the President/Founder of Mel Feller Seminars with Coaching for Success 360, Inc. and Mel Feller Coaching. Mel Feller maintains offices in Texas and in Utah.
It is as important to know what word of mouth marketing IS as what it IS NOT. Word-of-Mouth (W-O-M) is about involving, educating and satisfying customers. It is not about abandoning your marketing plan and advertising campaign. It is not enough to simply provide good customer service and wait for the buzz to build. In fact, let us test your knowledge of W-O-M with this simple quiz. Select the most suitable answer to the following questions. Answers are at the end of the handout/article.
Mel Feller, MPA, MHR, is a well-known real estate, business consultant, personal development consultant and speaker, specializing in performance, productivity, and profits. Mel is the
President/Founder of Mel Feller Seminars with Coaching For Success 360, Inc. and Mel Feller Coaching, a real estate and business specific coaching company. His three books for real estate professionals are systems on how to become an exceptional sales performer. His four books in Business and Government Grants are ways to leverage and increase your business Success in both time and money! His book on Personal Development “Lies that Will Sabotage Your Success”. Mel Feller is in Texas and In Utah. Currently an MBA Candidate
Breaking the Barriers of 'Good' Customer Service - Unleashing an Untapped Res...Nick Samain
Presentation slides from education session 'Breaking the Barriers of Good Customer Service' at IAEE's Expo! Expo! Annual Meeting and Conference, Dec 5th,2012, Orlando, Florida. Special thanks to those who attended the session, Tim Hadfield, SME and IAEE for your support.
10 DO's and DON'Ts in Customer Service for Hotels and RestaurantsBam Ramirez
Today, I would like to take you to the basics and share with you a short and clear list of customer service essentials. Most of them are fairly common knowledge, and they won’t take you much effort
to follow, but still they are absolutely critical to ensure you perform your job professionally and serve your customers right.
17 Ways to Improve Customer Engagement using Emotional IntelligenceTentacle Cloud
Emotional intelligence is the skill to identify emotions of your own and react accordingly to the customers therefore it is greatly different from practical intelligence.Seeing how a customer is answering to the agent will help realize the opinion of a customer about the company itself, while at the same time help in pointing out the inept agents who can be trained further for perfection and agents whom you can remove from the company.
www.tentaclecloud.com/signup.php
Top Telemarketing Techniques is all about the telephone to enhance sales, fostering better relationships with customers, and how to make it easier to target prospects
Sales Skills and a little bit more. For many years, I have been successful winning new business, and major accounts.
Here are some really good pointers, some you know, others you may not. Happy Hunting.
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Maintain Positive Attitude in Customer Service Using These TipsTentacle Cloud
Exhaustion, unease, lack of motivation, hesitation and frustration are described as most common problems resulting in overall burnout and occupational hazard in customer service. In this blog, we are going to discuss the importance of having a positive attitude while working in customer service. It includes tips on setting the tone of communication, building strong customer relationships, and working to maintain a reliable conduct.
http://www.tentaclecloud.com/signup.php
Learn the keys to creating outstanding customer experiences that can lead to sale in this dynamic presentation originally delivered by Deb Brown to farmer's market stand owners.
Customer Service Starts At The Front Desk: Admin's Best Practices Myra Golden
Administrative professionals are at the front lines of customer service, interacting with customers through the phone, email, and in person every day. How can you ensure you are providing the best customer experience possible for your organization?
Top Telemarketing Techniques is all about the telephone to enhance sales, fostering better relationships with customers, and how to make it easier to target prospects
Sales Skills and a little bit more. For many years, I have been successful winning new business, and major accounts.
Here are some really good pointers, some you know, others you may not. Happy Hunting.
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Maintain Positive Attitude in Customer Service Using These TipsTentacle Cloud
Exhaustion, unease, lack of motivation, hesitation and frustration are described as most common problems resulting in overall burnout and occupational hazard in customer service. In this blog, we are going to discuss the importance of having a positive attitude while working in customer service. It includes tips on setting the tone of communication, building strong customer relationships, and working to maintain a reliable conduct.
http://www.tentaclecloud.com/signup.php
Learn the keys to creating outstanding customer experiences that can lead to sale in this dynamic presentation originally delivered by Deb Brown to farmer's market stand owners.
Customer Service Starts At The Front Desk: Admin's Best Practices Myra Golden
Administrative professionals are at the front lines of customer service, interacting with customers through the phone, email, and in person every day. How can you ensure you are providing the best customer experience possible for your organization?
14 Alex Marketing Cub, (Customer Engagement) by Dr.Ahmed Saleh, 6 11-2019Mahmoud Bahgat
14 Alex Marketing Cub, (Customer Engagement) by Dr.Ahmed Saleh, 6 11-2019
to attend & Get the Address Confirm to me on Pvt WhatsApp
#Mahmoud_Bahgat
00966568654916
#Marketing_Club
Only If you are a Marketer Register as a member & or a Speaker in the link
http://goo.gl/forms/RfskGzDslP
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جروبات خاصة عالواتساب ب
محبي العمل فالتسويق فالمستقبل
غير عاملين بالتسويق حاليا للتعلم
■ أهم الإعلانات والأفكار والكتب في التسويق■
■■ *بدون كلام ولا سلام ولا شكرا*■■
فقط اشتراك الجروبات
وليس حضور اجتماعات نادي الماركتينج
■ *(الماركتيرز لهم جروبات خاصة)*■
ويستطيعوا حضور الاجتماعات الشهرية ولنا
■ اشترك في جروب واحد منهم فقط دوس على اللينك ■
Marketing club 19 (Future)
https://chat.whatsapp.com/IqDyV0a7GcPIKhcSKan8zD
Marketing club 20 (Future)
https://chat.whatsapp.com/Kt0SlWIeh3n8JPNrUKBOX8
■■■■■■■■■■■■■■■■
Marketing Club Middle East
Since 29 October 2015
We have 7 groups whatsapp
with 750 marketers
From all middle east
since 9 years
& now 13 more groups
For Marketing Club Lovers as future Marketers
Many non Marketers yet have asked to Attend the Club
((We Wish All can Attend,But Cant right now but soon we will..))
Criteria for attending Marketing Club Meetings
•••••••••••••••••••••••••••••••
For Better Harmony & Mind set.
Must be only Marketer
Also Previous Marketing experience
●Business Managers
●Country Manager,GM
●Directors, CEO
Are most welcomed to add Value to us.
■■■■■■■■■■■■■■■■
《 *Unmatched Criteria*》 till we allow all soon
Not Med Rep,
Not Key Account,
Not Product Specialist,
Not Sales Supervisor,
Not Sales Manager,
●●●●●●●●●●●●●●●●●●
But till you become a marketer
you can join our What'sApp group
Marketing Lover Future Club Group
■■■■■■■■■■■■■■■■
《 *Unmatched Criteria*》
For Conflict of Interest
Also Can't attend
If Working in a Marketing Services Provider
=not Hotel or tourism
=not Restaurant
=not Advertising
=not Event Manager
=not Market Researcher
■■■■■■■■■■■■■■■■
this Club for Only Marketers
Soon will open for all
Very Soon we will have
■ Business Leaders Club ■
For Sales Managers & Directors
Will be Not for Marketers
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جروب وصفحة الماركتينج كلووب عالفيسبوك
#Marketing_Club Group on Facebook
https://www.facebook.com/groups/837318003074869/
Now we can talk freely In all marketing topics
As open discussion all the time
On our Facebook group
Without disturbing anyone
on our 16 what'sApp groups
To keep what's app groups simple &to the point
Only 2 or 3 posts daily
■اتكلم براحتك على الفيسبوك■
وخلي الواتساب صور وكتبو وبوستات كاملة فقط حتى لا نزعج الناس
اشترك الآن في صفحة الفيسبوك
https://www.facebook.com/MarketingTipsPAGE/
اشترك الآن في جروب الفيسبوك
https://www.facebook.com/groups/837318003074869/
لتسجيل بيناتك لتصلك بعض المحاضرات لو أمكن عالايميل
http://goo.gl/forms/RfskGzDslP
#Marketing_Club
#Mahmoud_Bahgat
00966568654916
■■■■■■■■■■■■■■■
Social development club is a leading course content provider of India with a key focus on skilling courseware development. We deliver complete package required to deliver the Skill development program effectively. We develop NCVT and SSC aligned courses of all the domains and for all the schemes.
Contact: sdccourses@gmail.com, http://www.socialdevelopment.club
Have your customer service representatives started talking politely? Has the call time taken to successfully deal with a customer reduced? Have your started taking the customer complaints seriously?
Entrepreneurship and solopreneurship requires some specific skills, called the Outer Game, in order to become profitable. This presentation walks you through the various steps you will need to master in order to make a profitable and rewarding business.
In the rush of meeting deadlines and completing urgent projects, customer satisfaction can often take a backseat. However, customer satisfaction is one of the factors that are integral to a successful business. Instead of attracting new customers, it might even be better for your business to keep a hold of existing customers. Higher customer satisfaction can even lead to customers recommending you to others and creating new business opportunities. At the core of customer satisfaction lies the question, ‘Does your product or survey meet the customer requirements?’ Here are some of the most critical criteria for customer satisfaction and why they are beneficial for your brand.
Customer Loyalty Comprehension
Meaning and definition of customer loyalty, Significance of Customer Loyalty, Customer Loyalty Ladder,
Loyalty Principles, Benefits of Customer Loyalty, Customer Loyalty and its relationship with customer
satisfaction, Customer retention and Brand Loyalty, Factors affecting customer loyalty formation, Rai-Srivastava model of customer loyalty formation, Drivers of Customer Loyalty.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
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Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
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2. What is a 'Customer'
A customer is an individual or business that purchases the
goods or services produced by a business. Attracting
customers is the primary goal of most public-facing
businesses, because it is the customer who creates demand
for goods and services.
3. Analyze Customer
• Businesses often follow the adage "the customer is always right"
because happy customers are expected to continue buying goods and
services from companies that meet their needs.
• Many companies closely monitor the relationships they have with
customers, often asking for feedback to learn whether new products
should be created or adjustments made to what is currently offered.
• Virtually everybody in a modern economy buys products or services
from companies, and so almost everybody at least occasionally acts
as a customer.
4. Customers Are Consumers
• The terms "customer" and "consumer" are almost
synonymous. Customers are defined by their purchase of
goods, or their contracting for services, as the consumer, or
end user. As the term is commonly used, a customer is the
end consumer of a product. This distinguishes true
customers from resellers and vendors, who usually make
purchases to sell later.
5. Customers Can Be Studied
• Businesses frequently take a keen interest in knowing the sort of person
who buys their products as an aid to focusing their marketing approach
and tailoring their inventory to appeal to the most lucrative possible
customer base.
• Customers are often grouped according to their demographics. Age,
race, sex, ethnicity, income level and geographic location all go into a
customer's demographic profile.
• Knowing these things about the people who shop with a business builds
up a picture of the "ideal customer," or "customer persona." This
information helps companies approach the demographics where they
are already strong and deepen ties with loyal customers, as well as reach
out to wholly new demographics to cultivate a public where sales are
weak, thus creating a new base of customers for further expansion.
6. Strengthen your customer service skills
• Empathy, patience and consistency. Some customers will be irate.
Others will be full of questions. And others will just be chatty. You
must know how to handle all of them and provide the same level of
service every time.
• Adaptability. Every customer is different, and some may even seem
to change week-to-week. You should be able to handle surprises,
sense the customer’s mood and adapt accordingly. This also
includes a willingness to learn– providing good customer service is a
continuous learning process.
• Clear communication. Ensure you convey to customers exactly
what you mean. You don’t want your customer to think he’s getting
50% off when he’s actually getting 50% more product. Use
authentically positive language, stay cheerful no matter what and
never end a conversation without confirming the customer is
satisfied.
7. Strengthen your customer service skills
• Work ethic. Customers appreciate a rep who will see their problem
through to its resolution. At the same time, you must have good
time management skills and not spend too much time handling one
customer while others are waiting. Stay focused on your goals to
achieve the right balance.
• Knowledge. Ultimately your customers rely on you for their
knowledge of your product. Stay informed enough to respond to
most inquiries and know where to turn if the questions become too
detailed or technical for you to answer. But don’t be afraid to say “I
don’t know” either. Customers will appreciate the honesty and your
efforts to find the right answer.
• Thick skin. The customer’s always right… right? The ability to
swallow one’s pride and accept blame or negative feedback is
crucial. Whether your team works directly with customers or
looking for feedback on social media, they’ve got to keep the
customer’s happiness in mind.
8. Look at every touch point
• A bad customer experience at any point in the customer
lifecycle can ruin your relationship. In addition to making sure
the right skills are demonstrated, you need to be sure they’re
being demonstrated consistently. Pay the most attention to
key touch points, but make sure you have a full view of the
customer experience, or you risk lapses in service that can
really hurt business.
9. Improve your customer interactions
• Identify a common ground–like shared interests–with the people
they help. Having this point of understanding makes conflict easier
to overcome by humanizing the relationship, and it endears
customers to your company.
• Practice active listening so your customers feel heard. Clarify and
rephrase what the customers say to ensure you understand them.
Empathize with and reflect their feelings by saying things like, “That
must have upset you” or “I can see why you feel slighted.”
• Admit your mistakes, even if you discover them before your
customers do. This builds trust and restores confidence. It also
allows you to control the situation, re-focus the customer’s
attention and resolve the issue.
• Follow-up after a problem is solved. Make sure the issue stays
fixed and that your customers were satisfied with the service.
Sending an email, or even a feedback survey is an excellent way to
let the customer know you’re still on their side.
10. Enhance your customer service strategy
• Get personal. Your customers want to feel like they have access to
real people, not bots and FAQs. Offer more than just automated
email responses, and do not let your telephone prompts or website
send them down a rabbit hole. Take full advantage of social media
(such as Facebook, Twitter and Yelp) and write responses when
your customers post on your page. Post photos and bios on your
website. This shows your customers that you are real people
working on their behalf.
• Be available. Part of the personal touch is making sure your
customers can reach you. For example if your business is primarily
online, meet in person occasionally with local customers and offer
video calls (such as Skype) for those farther away. Work early and
late when needed, especially if your customers are in different time
zones. Even providing customers with your physical address helps
build their trust and reminds them that your company exists off the
internet as well.
11. Enhance your customer service strategy
• Cater to your customers. Make sure you are fully meeting your
customers’ needs. Consider assigning reps to specific customers so
they can build a relationship. Offer VIP treatment for your best
customers to let them know they are appreciated. What special
services might your customers like? Set up focus groups, interview
customers, or run a survey to get ideas.
• Create communities. Your customers will feel even more valued if
you treat them as important members of a community. You can
bring various customers together in numerous ways, including
webinars, interactive websites, social media, trade shows and
conventions. And don’t forget that while your customers come to
these forums to learn from you, you can learn as much–if not
more–from them.
12. Give your customers a way to provide feedback
• No matter how proactive you are, you’ll never be able to get
in front of every customer issue. To make sure you learn about
the good, the bad, and the ugly experience your customers
have, create an easily accessible way for customers to give
feedback.
• Whatever steps you choose to take, remember feedback’s
importance to customer satisfaction . Unsure what your
strengths and weaknesses are? Don’t know why the numbers
are dipping? Make an effort to get closer to your customers .
• Not only will you discover touch points and skills that need
improvement, but your customers will see that are dedicated
to providing top-notch, proactive customer service.
13. Customer Contact Skill
• The way in which staff communicates with clients is, together
with the essential product knowledge the display, the
essential ingredient of an agency's success. These
communications skill can be divided into three distinct
categories:
* Language skills
* Personal and social skills
* Sales skills