How to be appropriate while speaking on phone, be it formal or informal contexts.

1. Telephoning English By VanSight www.vansight.net

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4. Formal calls are to people like lawyers, doctors, other office employees, any service Industry etc.

5. Informal call is to people like friends, Parents etc…

6. For example : Jaya has to make few calls today

7. Lawyer’s office

8. Her accountant

9. Mother

10. Friend3

11. Telephoning - Formal Jaya dialed her lawyer's number Receptionist: 'Good morning XYZ Solicitors. How may I help you?' Jaya: ‘ Good morning. I'd like to speak to Mr. Sharma, please. It's Ms Jaya speaking.‘ Receptionist, 'I'll put you through; However a few minutes later, 'I'm sorry, Mr. Sharma is not available just now. He's in a meeting. Can I take a message?' 4

12. Telephoning - Formal Jaya: 'No, thank you. I need to speak to him personally. I'll call back,‘ 'When will he be free?' Receptionist: 'I really can't say, Ms Jaya, ‘'I know that he has meetings with clients all morning.‘ Jaya :'I'll ring back just after lunch and hope to be able to speak to him then,‘. Receptionist: 'Very well, Ms Jaya,‘ 'Goodbye.' 5

13. Telephoning - Formal Next, Jaya tried ringing her accountant. Receptionist 'If you'll hold on, Ms. Jaya, I'll see if Ms Uma is free,’ After a short pause, she said, 'No, I'm sorry, Ms Uma is away from her desk at the moment. Can I take a message or perhaps Ms Uma could call you back?‘ Jaya: 'Yes, please ask her to call me back as soon as possible,‘ 'I'll be in my office all afternoon. Thank you.' 6

14. Telephoning - informal Jaya's next call was to a department store. 'Hello,' she said. 'Could I speak to someone in customer services, please?' Receiver: 'I'm sorry, the line is engaged just now. I'm afraid I'll have to put you on hold, ’After what seemed like a long time Jaya gave up and replaced the receiver. 7

15. Telephoning - informal Then Jaya called her mother. “Hello” was the reply. Jaya: 'Hello, Mom,‘ 'I'm just ringing to say that I'll be home late tonight and so don't bother to cook dinner. I'll see you tonight.' 8

17. Jaya said, 'Hi, Sai. It's Jaya here. I'm just ringing to confirm lunch on Tuesday. Look forward to seeing you.9

19. I'm in the middle of a meeting just now. I'll call you back as soon as I can.10

21. I don't know if I'm free for lunch on Friday. I'll check my diary and get back to you right away.11

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