In-Class Reflection

In-Class Reflection
Highlights of my activities:
As a part of the required activities for the course EGR9220 "Teaching in Higher Education Practicum" at
Villanova University, I have had the opportunity to teach a few sessions for CEE2105 for fall semester 2017,
supervised by Dr. David Dinehart. On Wednesday November 1st, I recorded two lectures to be posted on the
blackboard and viewed by students prior to their in–class session on the following Friday and Monday. I received
the PowerPoint slides for those recorded session from Dr. Dinehart, however, added certain material to them with
his consent. In particular, I added a nine–step problem solving procedure to be implemented during in–class
sessions, 37 and 38. The total duration of the recorded sessions was about 26 minutes. The first recording was
titled "Centroids of the composite areas", and the second recording was titled "Centroid of composite areas, lines,
and volumes".
On Friday November 3rd, I instructed two in–class problem solving sessions from 8:30' AM to 9:20' AM, and
from 9:30' AM to 10:20' AM, both on the topic of centroids of composite areas. From the two in–class sessions,
the second session was recorded and posted on the blackboard webpage as well. The problems and solutions for
both sessions were provided by Dr. Dinehart, and per his request, I tried my best to comply with his formatting in
writing of the material on the touchscreen. At the end of both sessions, questionnaires that were previously
designed by myself were
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Self Help Group Of Rural Assam
SELF–HELP GROUP OF RURAL ASSAM AND ITS ROLE IN WOMEN EMPOWERMENT
Dr. Polee Saikia1
1 Associate Professor, Department of Education, Gauhati University, Assam, India.
ABSTRACT:
Women empowerment is a universal issue. Women empowerment refers to the creation of an environment for
women where they can make decisions of their own for their personal benefits as well as for the society. It refers to
increasing and improving the social, economic, political and legal strength of the women, to ensure equal right to
women and to make them confident enough to claim their rights. The overall development of the nation remains as
a paradox until and unless the women got empowered. The under privileged rural women are still far from
empowerment. Unemployment, illiteracy and low social recognition made them so. Presently the self–help groups
that mushrooming in different corners of rural Assam have been creating opportunities for women to be
empowered. Here in this study an attempt has been made to study whether the rural women got scope to get
empowered by getting engagement in self–help groups. 40 women from 04 self–help groups, 13 literate and 27
illiterate women were taken as sample for the study. To collect first hand data self structured questionnaire and self
structured interview schedule were prepared by the investigators. Percentage was used to analyze data.
KEY WORDS :
Empowerment, self–help group, Kamrup (R).
INTRODUCTION:
The position of the women in the society is one of the

Evaluation Of A Report On The Audit
Methodology
The audit will be conducted on an approximate 4 wards, these wards comprise the individuals most likely to be
'high risk' and in need of a 'red tray', such wards include:
1. Stroke ward
2. Elderly ward
3. Rehabilitation ward
4. Paediatric ward
The data for the audit will be collected from patients and ward/nursing staff in these wards. The data will be
collected from 95% of the patients in each ward and 95% of ward staff in each ward. The data will be collected via
3 different sources:
1. 95% of the patients in the 4 selected wards will be distributed a qualitative questionnaire to identify patient
views on the RTS, & to see if the RTS is being properly implemented (See appendix C). The data will be collected
by the ... Show more content on Helpwriting.net ...
However, the audit tools are reliable and can be easily repeated by others.
The observations of mealtimes (See appendix E) will be analysed by distributing the collected data on a bar chart;
where the data can be interpreted more efficiently by displaying the total numbers of patients who require
assistance, receive assistance and receive red trays across all the observations for breakfast, lunch and dinner.
The analysis of the patients questionnaire may be time consuming, as it's in paper format – meaning that the
questions and respondent data will have to be manually transferred into spreadsheet software, with each question
assigned a column, and row for each person's answer, with each answer being assigned a 'code'. Once all the data
from each questionnaire has been entered in the spreadsheet; it should be checked for accuracy. The data can then
be transferred to a bar chart, to display the data, for simple analysis.
The ward staff questionnaire (See Appendix D) is quantitative and can be analysed by reading the questionnaires,
putting them into categories and assigning 'codes'. Though, this is a time–consuming method and highly subjective
with the questionnaires having an increased risk of being interpreted incorrectly.
Ethics & Confidentiality
One major ethical concern is to make sure informed consent is given by the patients to allow for (1) the conduction
of observations on them during mealtimes and (2) their participation in questionnaires. Patients

Palmas Del Mar
CHAPTER 1
INTRODUCTION
Palmas del Mar History
What is now Palmas del Mar Conference Resort Hotel began as San Antonio Beach Resort in the late '60s. The
resort had a salt–water pool and a children's playground plus horseback riding, fishing, and boating as added
attractions. Always free was a walk along the narrow break–water, an activity that was fun, wet, and challenging,
especially during stormy weather.
The main structure of the present club–house was constructed and new freshwater pools were built in the early
'70s, supposedly so that the resort could be rented out as a casino. The declaration of Martial Law in 1972 put an
end to these plans and since the family was more occupied with real estate developments than with managing ...
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These are employees of Palmas Del Mar Resort. The respondents of the researchers for this study are the
employees of these establishments since they are the ones who run the business, they certainly know if they
practice TQM or not.
SAMPLING DESIGN Since this study aims to determine the Palmas Del Mar Resort that uses Total Quality
Management, the research design used in the study is comparative approach. This is to find out if Palmas Del Mar
Resort are using different TQM practices. The methods used are non–probability sampling method and purposive
sampling technique.
RESEARCH INSTRUMENT The researchers chose survey questionnaires as a research instrument. The survey
questions used in the study is acquired through our team efforts. The researchers chose to use the said questions
because it correlates with the study. The questionnaire is about the usage of the TQM in their establishments. The
questionnaire does not only ask about the TQM practices but also other activities that relates to TQM in improving
the products and services offered by the company. There are a total of 6 questions in the survey.
DATA GATHERING PROCEDURE Survey questionnaire was used as an instrument to gather data. The research
procedures were divided into three stages.
STAGE 1: Giving the letter and questionnaires to the respondents.
The researchers leave the

Surveys and Experiments
Introduction Surveys and experiments can prove to be an extremely valuable tool that organizations can use to
gain pertinent information. In order to effectively utilize these tools firms must pay careful attention to the design,
methodology, and ethical issues of the experiment chosen. Among these issues are variables in conducting
experiments with human subjects, design elements affecting the accuracy of the experiment, and questions of
methodology. The information below addresses each of these concerns and describes how experiments can become
a valuable tool for organizations to plan for the future. Question 9.4 – Ethical Problems in Conducting
Experiments with Human Subjects After choosing the experimental design, the ... Show more content on
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Additionally, it would be important to ensure that one person can take the survey once. If the website saw that the
same IP address re–entered the site, the survey would not be presented. A random assignment of participants to
take the survey would also reduce the amount of repeat surveys. The researcher should determine beforehand how
many positive responses from the survey would indicate an effective advertisement. Now that the experiment has a
design established, it needs participants and a reporting structure (Cooper & Schindler, 2014). In order to not affect
the entire population entering the site, the experiment could use a random assignment of participants for each
survey Question 10.5 – Choosing a Survey Method Choosing a survey method requires comparing data needs
against the advantages and disadvantages of the methods available in each situation (Cooper & Schindler, 2014).
Personal interviews, telephone surveys, and self–administered questionnaires all have positives and negatives in
the amount, style, and timeliness of information provided. Therefore, in order to obtain the needed data, the
advantages and disadvantages of each method should be considered, such as in the examples to follow. Residents'
Views on Living in a New Subdivision A telephone survey would be the best method of obtaining information
from residents of a new subdivision

How The Cage Can Be Treated For Adults And Adolescents...
alcohol in the morning to elude withdrawal and to steady their nerves (Aertgeerts, et al., 2004). These transitional
questions, in spite of missing discriminative value, are beneficial for familiarizing the subject, as well as making
the consultation less threatening (Aertgeerts, et al., 2004). Item responses are scored zero to one, with a higher
score a suggestion of alcohol problems. The total score can range from zero to four (Aertgeerts, et al., 2004). This
screening apparatus is simply administered and scored and can often times be committed to memory. The CAGE
can be used in general medical populations in a primary care setting and be administered at no cost to adults and
adolescents over the age of 16 (Aertgeerts, et al., 2004). It has been distinguished that the CAGE takes less than
one minute to manage and score. However, it does not screen for drug–related difficulties (Aertgeerts, et al.,
2004). The CAGE has been used in numerous cultures worldwide, but often vigilant rendition is essential to
maintain accurateness (Aertgeerts, et al., 2004). However, the CAGE presented with inferior performance than the
AUDIT in recognizing alcohol use disorders amongst African American men, white women, and Mexican
American patients (Bradley, et al., 2007). The CAGE has been found to perform poorly in younger age groups.
Some propose that this is for the reason that the items may be less pertinent to adolescent populations, such as
morning

A Dead Boy
Dewey Skeates had just seen a dead boy. The image had been running through his mind all day. Blood on his chest
and blood on his hands and blood in his mouth. It didn't make any sense. Death didn't exist. It just wasn't
something that was physically possible until someone reached at least one hundred and fifty years of age or so.
The government had issued a statement during the genetic renaissance that said that the whole population had had
their genetic codes altered to allow for enzymes to quickly fix anything that was broken. Dewey being an
incredibly smart boy for his eleven years, a genius one might even call him, was left stumped by the image that
was replaying over and over in his head. He saw no way for death to be possible. His older sister, Ariata, had
suggested that maybe some people could die but no one knew when they did. He had wholeheartedly rejected that
theory, but it left his mind whirring with possibilities. Oh the endless possibilities, he thought to himself.
Several hours after the days gruesome events, Dewey found himself alone in his room, pondering the unlikeliness
of the situation. His room was filled with a myriad of scientific instruments. They were strewn across his floor
along with several pieces of paper covered in calculations and ideas. A hamster cage sat on a table in the corner.
Dewey stared at the cage. It was home to his Hamster Daxel, who was just about as old as Dewey was. Dewey
silently approached the cage wondering if hamsters

Birds In Kate Chopin's The Awakening
Birds are a common sight in most places people tend to be. These winged creatures are seen in bustling places like
the pigeons that are in urban and suburban areas, the woodpeckers in rural regions, the crows on farms, and even
in cages within buildings. In fact, these elegant creatures are so common a sight in society that they are often
overlooked and underappreciated. This is similar to how women were and sometimes still are treated within
society; they are given little appreciation when they are present and doing as they are told, but when they do not do
as they are told they become a problem. This parallel that can be drawn between women and birds is used
throughout Kate Chopin's novel, The Awakening, in which its main character Edna Pontellier is often likened to
and symbolized by a bird. Throughout the novel, the bird acts as a theme and symbol of both Edna and women in
general. To start, many comparisons can be drawn between Edna and an imprisoned bird. The first lines of the
novel describe "[a] green and yellow parrot, which hung in a cage outside the door" (Chopin 5). Starting at the
bird's physical description, the brightly colored feathers of this creature strongly represent the power and ... Show
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Though the main character was unable to survive her flight, many other women both in the novel and in reality
were able to embark and finish theirs. And the interesting thing about it is that these fictional and nonfictional
females inspired each other to go forth and attempt their metaphorical and literal journeys even if there is a chance
they are unable to succeed. It is because of these brave birds that women's roles in society have changed so greatly
within the last century. In no other time in history has there been such an expansion in women's rights and roles
and it is all due to women both real and fictional who went against societal

The Probation Officer And Offender Role
The Probation Officer and Offender role has been widely examined, specifically in regards to the effective
management of risk (McNeill, 2009, NOMS 2010). Within this, it is recognised that the relationship between these
individuals is paramount to the effective management of risk and offending behaviour. There have been numerous
working practices introduced throughout the years within the Probation Service to identify effective working
practices including the Effective Practice Principles and latterly, Skills for Effective Engagement, Development
and Supervision known by the acronym SEEDS (Rex & Hosking, 2013). Whilst these have greatly influenced the
work being undertaken by Probation practitioners, the management of risk of ... Show more content on
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BP is unable to work as a result of injuries sustained to his left leg and hand through previous violent acts.
Additional to this, BP is an alcohol dependent individual who has been in relapse for approximately 12 months. BP
is subject to an Indeterminate Public Protection (IPP) life licence for the offence of Wounding with Intent. This
offence occurred in 2005, at a time when his alcohol consumption as at its heaviest and was "sofa surfing" with
associates he met as previous supported accommodation sourced through the Salvation Army. The circumstances
of the offence were that BP and his associate had been drinking constantly throughout the day in the victim's flat
and that an argument broke out over the level of music being played by BP. Feeling aggrieved by this, BP asked
the victim to step outside for a fight. As a result of BP feeling ignored by the victim through the nil response, BP
took the knife that he was holding and lunged towards the victim stabbing him in the neck before dragging the
knife downwards on the neck. Subsequently, BP tried to stab the victim in the chin before retreating and
apologising. In reviewing BP's antecedents he has 28 convictions for 48 separate offences. Pertinent to the index
offence are those committed in 1980 for section 47 assault, breach of the peace numerous times between 1981 and
1995, possession of a bladed article in a public place in 1997 and a further section 47 assault in 1998.

Free Narrative Essays: Jane's Experience With Divorce
She was a rich girl, Jane, who had everything she ever wanted until that day...she did not understand what was
happening at the time, but now––her parents were going to divorce. Soon, her mom got legal custody of her. It was
about one o'clock in the morning ,three months from the divorce, and her mom was taking her to live with her
grandpa because she was detected with leukemia and her father had passed away due to war. Jane had not known
her grandpa, she had only met him once as a baby. Because she so young at an age of eight had not really met her
grandpa, she felt very timid and afraid, alone . When Jane arrives at her grandpa's house she looks around and
looks puzzled when she sees a beautiful elegant staircase, a t.v. that appears to ... Show more content on
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She quickly feeds the bird and runs to the garage to find the blue ferrari.When she sits down inside the car she
realized how exited to go shopping she was, she though it could be that she hadn't gone shopping for a while
because her mother was in a money shortage and was receiving 1,000$ from her dad every month which was only
enough to sustain food and some bills. Proceeding to go shopping Jane returns with two carts full of beautiful silk
clothes which she thinks could be to elegant for

How Do Teenagers My Age Manage Their Time?
School: Queen's Royal College
Registration Number: 160046
Candidate Name: Jonathan Martin
Candidate's Registration No.:
Title of Study: Social Studies
Problem Statement– How do teenagers my age manage their time and to what extent does it negatively affect their
academic performance?
Reason for selecting area of research– I want to perform this research to compare the way I Manage my time to
how others, my age, manage their time and see how their time management affects their academic performance.
This problem affects me as I don't manage my time very well.
Method of investigation– I have used the questionnaire to pin point different areas of time management. There are
sixteen (16) questions in this questionnaire. The questionnaire should be used because it is easy to distribute, they
can be distributed to a large number of people even if they are dispersed, it is not costly to produce a large number
of questionnaires, data can be easily summed up and it saves the researcher time since a large number can be
administered at the same time.
Questionnaire
Age:
Form: Never Almost never Sometimes Regularly Most times
I put off tasks that are difficult or don't like. ☐ ☐ ☐ ☐ ☐
I use goal setting to decide which tasks I should work on. ☐
☐
☐
☐
☐
I work late at night. ☐

Customer Service and Holiday Retreat Essay
Procedure
Read the case study. Your assessor will request that you analyse the data and material presented to make
recommendations for changing the customer service processes and culture.
Specifically, you are required to:
identify Brad's major customers
prepare a customer service policy for Brad's business
prepare a standard for handling complaints
prepare a work instruction for handling a complaint
give an example of how you would change an element of the customer service system in response to the complaint
about the quality of the meals
outline how you would change the work culture in the kitchen
outline how you would evaluate the customer service Brad's Holiday Retreat gives in the future
design a customer ... Show more content on Helpwriting.net ...
They employ a full–time accountant, one full–time front office manager, one full time food and beverage manager,
one full time chef, part–time front office staff, kitchen staff, waiters, cleaners and a contract gardener. Casual
cleaners, waiters and kitchen hands are 'on call' to help cope when there are increased customer demands.
Rosemary helps out in the office and looks after the telephones and administration when the receptionist has a
break or goes to lunch. All customer service issues are handled by Rosemary and she certainly gives feedback to
everyone in the business, including Brad, if there are customer service issues to be resolved.
Customer base
Brad's Holiday Retreat customer base is currently 60% domestic tourist and 40% international. The domestic side
of business is equally divided between travel agent booking and online/telephone bookings. The international
business is almost exclusively online/telephone bookings. Although the return is better, these customers are the
most demanding. About 60% of revenue comes from room costs; the remaining 40% comes from meals (10%),
drinks (15%) and tour operations (15%).
Customer satisfaction
'Customer Satisfaction Guaranteed' is on all of Brad's advertising material and business cards, so Rosemary and
Brad like to ensure that satisfaction is what the customer

Data Gathering Essay
Research is a vital tool for education. It is research that gives us the ability to accurately observe broad pools of
student, respond to data, and thus become better educators. Without research, we wouldn 't be able to have great
standard curriculums. But as I learned in this section, research is complicated, detailed, and often labor intensive.
There are many ways to gather information. Each of the many data gathering techniques has their own pros and
cons. Understanding the many different types of data gathering is important, as it keeps us flexible and ready to
enact effectively upon any situation. These types of data gathering techniques include interviews, questionnaires,
and surveys.
Although interviews are not always economic and possible to conduct on broad numbers of students, they are
probably my favorite type of data gathering technique because they are personal and therefore much more likely to
be accurate. The process of interviewing involves an interviewer sitting down with an interviewee to ask
questions. The questions and responses can be more complicated than those of other techniques such as tests or
questionnaires. This is due to the ability of the interviewee to answer in more complicated terms due to the barrier
of transmission being so low. It only takes talking for the interviewee to communicate the info. This is opposed to
the writing of the questionnaire or the way a student is restricted to only a few number of responses on a test. Also,
an

Data Collection Tool Used For Information About Individuals
A survey is a process of obtaining information or a general view, examination, or description of something. It is a
data collection tool used to gather information about individuals. It has a variety of purposes and can actually be
conducted in many ways. One of the ways is by printed questionnaire, over the telephone, by mail, in person, by
diskette, or on the web. However, the information is collected through the use of standardized procedures. This is
to ensure that every participant is asked the same question in the same way (uniform). It entails asking the
participants for information in a structured format. Notably, the participants being surveyed may be representing
themselves or their organization depending on what is being asked. They may also focus on factual information
about individuals. Generally, surveys are standardized to ensure that they have reliability and validity. This is very
important so that the results can be generalized to the entire population. However, this paper will discuss the
following questions/concerns based on the survey questionnaire answered: my thought on the length of each
survey instrument, my thought on the open minded questions, whether I preferred completing the surveys or open
ended questions, which methodology I believe is most useful in the examination of each variable/construct, and
how this experience might influence my research design.
My Thought on Length of Survey In my thought, the length of each survey

The Commercialization Of Sport At The United States...
The Commercialization of Sport According to Brad Austin (2015), the US university programs on athletics has
created tangible links between the authorities of the institution and the alumni group in two ways. One is
legitimizing and codifying the alumni interest in men's and women's sports. To do this, they even have provided
alumni representatives in the athletic governing body. The second one, is the coordination of various alumni events
with the yearly homecoming events in the universities of the US. It has been found that the American leaders used
to utilize these homecoming events to rejuvenate the spirit and affinity among the people of the country during the
decades of the early twentieth century. Thus, the universities were used to get affected by this political interest.
This political interest enhanced the initial steps towards commercialization of homecoming. Janet Harvey (2000)
has pointed out that in the last two decades the American homecoming events have witnessed a cultural
transformation towards commercialization. These transformations have long term impact on its audience. The
entertainment packages are now much more an issue of concerns in the mainstream media than the actual sports
event. The popularity has been brought to a great extent by this hip hop culture through commercialization.
Contemporary cultural analysts are mostly concerned about analysing the impact of globalisation on the localised
events like homecoming game tailgate. The celebration

How Appropriate Were The Various Sampling Design Decisions?
Describe the sampling strategy. How appropriate were the various sampling design decisions?
Sampling strategy is a focus on a smaller group to determine the conclusions of the larger population (Cooper &
Schindler, 2014, p. 338). In this instance, the McMahon Group employed both focus groups and mail surveys as
strategies to gather information and the dual approach produced relevant and valuable data for researchers.
Flexible and inexpensive, focus groups consist of six to ten participants (Hartman, 2004, p. 408). Additionally, a
moderator guides the discussion among its panel members that allows researchers to observe real–time verbal
responses and nonverbal cues (Hartman, 2004, p. 402; Cooper & Schindler, 2014, p. 160). Focus groups
moderators also have the ability to introduce new ideas to gain a greater understanding of concerns from
respondents (Hartman, 2004, p. 402). However, a concern with focus group is the lack of anonymity due to the
face–to–face participation.
Also cost effective, the mail surveys specifically targeted the members and their spouses. Postal surveys can target
specific people (necessary for the member and spouse data collection), and allow respondents the ability to answer
the survey at their leisure. On the other hand, mail questionnaires are a slower data gathering method as compared
to internet surveys (Hoonakker & Carayon, 2009, p. 359). Similarly, the possibility of response–based error may
occur if respondents do not correctly

The Development Of Restaurants Industries
Executive Summary
The development of restaurants industries has taken place in modern times of 1900 's. Customer satisfaction
includes things that is done for the comfort and improvement of customers and is provided over the price paid for
the food. Satisfying customers helps in maintaining the morale of restaurants which would help to retain the
customers for longer duration. The satisfaction need not be in providing quality food but also in improving
services given to customers. Customer satisfaction includes providing quality foods at reasonable price.
The study of customer preferences towards restaurants is conducted in the regions of Manipal, and Udupi region
with an objective of understanding the customer's frame of mind with respect to the restaurants and their opinion
about services offered and also to measure their level of satisfaction. The research was conducted with help of both
primary and secondary data. Primary data was collected with the help of a structured questionnaire and personal
interview with the customers and secondary data was collected through magazines and reliable sources of internet.
The whole research focussed on finding out whether the services provided by the restaurants owners could satisfy
the customers.
The findings from the study are presented in the form of charts, graphs and tables. Suggestions are given based on
findings from the study of restaurants for further improvement in the service offered in restaurants. However there
is

Descriptive Essay About A Boat
I almost stepped foot into what I thought to be my watery grave, but I hesitated as my foot broke the surface of the
water. I thought back to the boat ride out here and my feelings of uneasiness as we rode the waves. The small boat
contained six rows of benches for the tourists to sit at the front of the boat. Directly behind the last row, a captain's
station sat with the controls to steer the boat. Behind the control room, or the back of the boat, sat one long bench.
A metal railing encircled the entire boat, except for a small portion at the back. Resting below the open area,
hooked to the side of the boat, sat a three–rung ladder. I still tasted the wintergreen lifesaver I enjoyed on the car
ride over here. The boat took us three miles off the north shore of Oahu, I couldn't help but admire the beauty of
this paradise. Looking at the green mountains, lined with thick and healthy trees thanks to all the rain, and the
exquisite white beaches, calmed me and helped me forget the anxiety that overcame me. The cold, early morning
ocean breeze pulled my hair back, but no goosebumps graced my skin thanks to the warm sun shining down on us.
My fellow boat passengers all seemed to appear calm while we rode on this death trap that closed the distance
between us and the cage. My idea of fun consisted of reading a book or watching a movie with family and friends,
not jumping into a cage surrounded by sharks. Adventure and risks are not a part of my life. The boat's captains
included five men. Each man had a beard and browned skin from all their time in the sun. Sunglasses rested on
each of their eyes, shielding them from the bright, hot sun. The boat engines loud roar came to a stop, only the
waves crashing against the boat made a sound. The oldest of the five men spoke first. He lifted a crooked, dark
finger and held it over the left side of the boat and exclaimed in a gruff voice, "The cage is over there and you will
need to swim in 15 yards of free water to get to it. If the sharks come at you just hit their nose." Looks of terror
graced every traveler's face. The looks didn't fade until another one of the boat's crew spoke up telling us that the
older man played that joke on every tour group. I studied the man

Essay On Remanufacturing In Nigeria
Remanufacturing has several advantages in today's business world; equipment's that are considered expensive are
produced at an economical cost and also makes for environmental friendly manufacturing. The aim of this study is
to empirically investigate the major drivers for remanufacturing in Nigeria. From the empirical analysis, it was
found that factors which encourages remanufacturing are economic, environmental and social factors. The
methodology employed in this study is a questionnaire survey method, where the drivers for remanufacturing in
Nigeria were empirically determined. The study contributes to the body of knowledge on remanufacturing in
Nigeria.
© 2017 The Authors. Published by Elsevier B.V.
Peer–review under responsibility of the organizing committee of GU 2016.
Keywords: Remanufacturing, remanufacturing drivers, Nigeria
1. Introduction
Remanufacturing has various definitions as found in literature, but what is common among all is the idea of
product rebuilding [1]. A combination of these definitions for ... Show more content on Helpwriting.net ...
Remanufacturing is practiced in industries like automotive, turbines, aerospace industry. A substantial amount of
research has been carried out to study various aspects of remanufacturing process [12, 13], benefits [14, 15],
public attitudes and perception [16, 17] product design [18, 19]. The growth of population and industrialization
which has placed increasingly burden to the environment has led to importance of sustainable and environmental
processes which has increased in the fifty years, European companies are increasingly made responsible for
collecting their End of life products and adopting sustainable production and strategy of product recovery [20].
Steinhilper [3] observed and evaluated the suitability of products ideal for remanufacturing and proposed eight
different criteria as shown in the Table 1

Questionnaire On The Consumer Behavior Of Aldi
Assignment 2B
Questionnaire–Reflective Report
Asma Amjad (s4202429) Nuwan Ramawickrama (s4433943)
5/22/2015
Contents
Introduction 2
Justification for survey administration method 3
Advantages and disadvantages of face to face survey administration 4
Advantages 4
Disadvantages 4
Reflection of administration procedure 5
Suggestion to improve the administration procedure 5
Changes required in questionnaire for a larger group 6
Key lessons learnt 6
References 7
Appendices 8
Appendix 1– Final Questionnaire 8 8 9
Appendix 2–Questionnaire Verification Sheets 10 10
Appendix 3 – Completed Questionnaire 14
Introduction
In the current dynamic business environment stay align with the needs and demands of consumer is a challenge for
the organizations as the changing market trends provides a tough time to organizations and more specifically the
retail companies. For the purpose of present report, a survey had been conducted to evaluate the consumer
behaviour of ALDI, which is a large retail store in Australia. The organizational management wanted to improve
the product and service quality for better customer service. For the purpose a survey has been conducted and some
of the ALDI's regular shopper has been asked to provide their responses by filling up the designed questionnaire.
The responses have been recorded and evaluated to take further steps to improve overall customer service by
understanding their buying behaviour at ALDI. The findings of questionnaire

Quality Measurement Tool : Evaluating Patient Satisfaction...
Quality Measurement Tool Evaluating patient satisfaction shows that there is a link between employee attitudes
and patient satisfaction scores (Ransom, Maulik, Nash & Ransom, 2012). If employees are unhappy or
dissatisfied, it is difficult to conceal this when interacting with patients and other staff members. The primary
reason for evaluating employee satisfaction is to attempt to identify the problem and try to resolve them before an
impact on patient care can be seen (Ransom et al., 2012). There are two main types of surveys to evaluate
employee satisfaction; interviews and questionnaires (Ransom et al., 2012). Interviews may be more advantages as
they allow the interviewer a chance for follow up questions, but run the risk of receiving untruthful answers due to
a lack of trust. Questionnaires allow the same survey to be admitted to a large group of people, however these too
can create fear in employees of being identified. Questionnaires must be careful of how questions are worded as to
not be misinterpreted (Ransom et al., 2012). The Quality Measurement Project The goal of this project is to
identify the source of Radiology employee satisfaction or lack thereof. A short questionnaire will be sent out
electronically to allow anonymity to allow freedom in answers. There should be core questions related to general
satisfaction, from salary, management, to job satisfaction (Rea & Parker, 2014). Questions should be asked in
different ways to facilitate a legitimate

Media Reflective Essay
One of my clients (let's call her Alicia) has always delayed her responses to media inquires or requests. In my line
of work, we deal with monthly,weekly and even daily deadlines, so this type of behaviour has clearly costed us
many opportunities in getting exposures in the media. I used any possible means to reach my clients, being extra
proactive while making sure she responds before the deadline. I suggested my superior to mention it to regional
office as this situation affects our business as their public relations consultant. If we don't get enough media
exposures as targetted, we may lose them as a client. Alicia has started to respond the inquries and requests almost
promptly. The use of casual communication mean such as Whatsapp for a friendlier reminder has been more
effective in getting her to work as fast as our pace.
During the month of Ramadan, one of our clients held a social activity by providing dinner box to taxi drivers
around the city to break their fasting. I have briefed our photographer to get the exact poses we needed to produce
photos for the press release. Turned out the event wasn't prepared accordingly by the management staff and I
trusted the photographer too much that I didn't supervise directly, and resulted the photos were not press release
quality. In the meantime, we needed to distribute the press release as soon as possible as it was nearing the end of
the holy month and everyone has started to be busy with the holiday as well. Re–took

Short Note On Raising Mice And Rabbits
When I turned 8, my parents bought me and my sister a hamster. We were so excited. I promised them that we
would take a full responsibility for her. We didn't think twice about all the work we had to do. We were just thrilled
about our new family member.
The next day, we began to do some research on how to raise hamsters. First, we went through all kinds of them
and their personalities so that we could pick the best one. We came up with the tiniest, cutest little hamster. Back
then, we didn't know it was a dwarf hamster, the sensitive, annoying kind.
Then, we googled to see which cage and food would be nice for our hamster. The cage we chose was very
expensive. It was a three–floored cage, with an eating room, a bed, ladders, and a ... Show more content on
Helpwriting.net ...
She looked so lovely and cute in her new shelter. But she refused our hands. After that, we were hurt. Both
physically and emotionally. She bit us.
I put her back inside the cage. This time, instead of moving around, she went directly to the bed: the only place
where we couldn't see her because of the shadow. We knew she wanted to avoid us. Our mother told us that she
was just stressed right now, but that didn't make us feel any better.
The next day, we found a yellowish liquid on the top floor in the corner. We knew right away that our hamster had
peed last night. "She thinks the cage is safe." , I thought. "But why doesn't she think we are safe to be with?".
We replaced her food every day and cleaned the bath powder whenever we could. She still didn't seem to like us.
We tried to touch her, but in return, she bit us. I gave up. I didn't want her anymore. I regretted I even bought her in
the first place. I hated her, to be honest. But everything changed the next day.
She wasn't sleeping in her bed. She wasn't rolling in the bathtub. She wasn't running in the wheel. She wasn't
hiding under the sawdust. She was gone. I panicked when I realized the fact that she'd escaped. But where? At that
moment, I heard a soft rustling sound under the refrigerator. "No way.", I thought. I found a flashlight and I lay
down flat on the ground. At first, I couldn't see anything. But a few minutes later, I finally found her. She was
wandering around. She

Identify Brad’s Major Customers Essay
identify Brad's major customers
prepare a customer service policy for Brad's business
prepare a standard for handling complaints
prepare a work instruction for handling a complaint
give an example of how you would change an element of the customer service system in response to the complaint
about the quality of the meals
outline how you would change the work culture in the kitchen
outline how you would evaluate the customer service Brad's Holiday Retreat gives in the future
BSB40207 Certificate IV in Business
_____________________________________________________________________________________________
HCICSS Coordinate Implementation of Customer Service Strategies Student Guide v2.0 August 2010 Page 5
design a ... Show more content on Helpwriting.net ...
Brad's Holiday Retreat is a family business that is managed by Rosemary, a qualified accountant, and her partner
Brad, who is a trained real estate investor. They employ a full–time accountant, one full–time front office manager,
one full time food and beverage manager, one full time chef, part–time front office staff, kitchen staff, waiters,
cleaners and a contract gardener.
Casual cleaners, waiters and kitchen hands are 'on call' to help cope when there are increased customer demands.
Rosemary helps out in the office and looks after the telephones and administration when the receptionist has a
break or goes to lunch. All customer service issues are handled by Rosemary and she certainly gives feedback to
everyone in the business, including Brad, if there are customer service issues to be resolved.
Customer base
Brad's Holiday Retreat customer base is currently 60% domestic tourist and 40% international. The domestic side
of business is equally divided between travel agent booking and online/telephone bookings. The international
business is almost exclusively online/telephone bookings. Although the return is better, these customers are the
most demanding. About 60% of revenue comes from room costs; the remaining 40% comes from meals (10%),
drinks (15%) and tour operations (15%).
Customer satisfaction
'Customer Satisfaction Guaranteed' is on all of Brad's advertising material and business cards, so Rosemary and
Brad like to ensure that

An Analysis Of Susan Glaspell 's ' Trifles '
A Love Gone Bad A woman who was once full of life and happiness is now left with no joy in her life. In the play,
"Trifles" by Susan Glaspell, we see how Mrs. Wright has changed over the years. We see how cheerful she was
before marrying Mr. Wright. While trying to solve the murder, the author uses symbolism, conflict, and irony. The
are many examples of conflict in this play. The most apparent conflict is that between the men and the women in
the play. In the first parts of the investigation, the sheriff is already showing his feelings towards women. "Well,
can you beat the woman! Held for murder and worryin' about her preserves" (Glaspell). To Mr. Peters, the
concerns of women mean nothing. Even Mr. Hale's view of the women is crude. "Well, women are used to
worrying over trifles" (Glaspell). Mr. Hale even thinks that what the women are worried about isn't important. The
county attorney is also in conflict with the ladies in the story. Mr. Henderson can't even dry his hands without
finding some excuse to talk bad about Mrs. Wright. "Dirty towels" (Glaspell). "Not much of a housekeeper, would
you say ladies" (Glaspell). In the eyes of Mr. Henderson, the women are nothing more than housekeepers. Mrs.
Hale doesn't see things the way the men do. "There's a great deal of work to be done on a farm" (Glaspell). She
wasn't only defending Mrs. Wright when she said this but also defending herself and Mrs. Peters. She knows that
the job of a housewife is a lot more than just

Marketing Research For Lufthansa Technik Malta
Executive Summary
Recognising the various sources of sustainable competitive advantage is an important area of study. This report
reminds all managers of the importance and value of research. Managers should value timely information and act
on such information. Experience and assumptions are not enough. Managers need to gather as much intelligence as
possible to ensure that they make the most efficient, effective and productive decisions for their organisation.
This report provides an analysis and evaluation of how research can help Lufthansa Technik Malta achieve and
sustain competitive advantage. This report also investigates how competitive advantage affects organisational
performance. Lufthansa Technik Malta must progress with the marketplace, and the only way of doing so is by
having a continuous flow of information and intelligence. This can only be provided by research. It is therefore
concluded that research can help Lufthansa Technik Malta maintain and improve the business. Introduction
Several companies strive for a competitive advantage, but very few understand what it is, how to achieve it and
how to actually sustain it. ... Show more content on Helpwriting.net ...
Business market research is the process of collecting data to determine whether the service will satisfy the needs of
customers. With effective market research, Lufthansa Technik Malta can gain invaluable information about the
marketing, the competitors, the customers, and economic changes. Market research will enable the company make
informed choices, thus helping to develop a successful marketing strategy. It is used to identify and define market
targets, opportunities and problems. It generates well founded marketing objectives. Market research assists in the
formulation of marketing strategies and evaluates the success of these marketing

The Choice Of Data Collection Methods Used
Conducting research is an imperative part of growing and shaping knowledge. Research is defined as aa
systematic process undertaken with the intention to make new discoveries and enhance knowledge {{97
Saunders,Mark N.K. 2015;}} In the context of management, research can be conducted across all discipline
including human resources, marketing, operations and even finance. It contributes to our understanding of
business practices, business dynamics and also our consumers. {{94 Bryman,Alan 2015;}}
My intention in this essay is to explore management research article and evaluate the choice of data collection
methods used. I will examine the data collection process and how the methods adopted worked effectively to help
the researcher achieve ... Show more content on Helpwriting.net ...
{{99 Tam,Steven 2016;}}
The final research article is a comparative study exploring the cross–cultural behaviour differences amongst Arab
and Chinese consumers. More specifically the researcher aims to test Hofstede cultural dimension framework
against two groups of consumer complaints in hotels among these two different nationalities. {{100
Jahandideh,Behrouz 2014;}}
In my first article, the researcher made use of a self–administered survey as the primary data collection method.
An important part to the survey design is the selection of a sample. In this study, the researcher opted for non–
probability sampling whereby the population is conveniently available to the researcher and all possible subject
and variable are invited to participate. This sample was sourced from online marketing agency – Amazon
Mechanical Turk {{98 Zhang,Tingting(Christina) 2017;}}
A screening question initiated the survey. The purpose of this was to ensure that Generation Y consumers were
targeted. The survey itself consisted of pre–set standardised questions and was segmented into three parts. The first
batch of questions asked the participants to evaluate the degree to which mobile technology formed a significant
part of their life. The middle section of the survey was based on a standardised scenario. This was used to prompt
responses in the final section of the survey. Ultimately, the goal of the scenario section was to get the

Research Paper On Job Stress
There are almost three billion people in this world who are employed on different positions in different
organizations of the world. Their working conditions like environment, work load, interconnectivity with
coworkers etc are different but these employees faces one common issue during their jobs that is Job Stress. Job
Stress is perceived as a negative terminology which mostly employees all around the world tend to avoid. Stress is
one of the burning issues that organizations have to deal so that employees can comfortably produce quality work.
Stress causes an imbalance in one's life because it leads to depression and thus damages health, attitude and work
behavior. Causes of stress are called stressors, which can be workplace conflict, role conflict, role ambiguity and
workload. In my research the main focus is on work load and interconnectivity with coworkers. Stress has been
defined in different ways over the years. Originally, it was conceived as pressure from the environment, then as
strain within the person. The generally accepted definition today is one of the interactions between the situation
and the individual. It is the ... Show more content on Helpwriting.net ...
It is not always true that job stress always have a negative effect on employees' job performance. Some employees
find job stress as their motivators. They think that it is according to their personality and during their career they
will learn a lot from their jobs.
The proposal of this research is that we should understand the differences that under what circumstances the
employees tend to be positively affected by the job stress and also understand the factors that impose negative
effect on the job performance of the employees. After understanding these differences the managers will be able to
provide such conditions to their employees in which the productivity of the employees will be greater while
working under job

Sampling And Non Random Sampling
Sampling
As the population of this study was the Indian SMEs in Europe which were thousands in numbers; it was
notpractical to reach all of them within the timeframe available to complete this dissertation. This made it
inevitable to undertake sampling. Sampling is undertaken in order to select units or members that are
representative of the population. There are mainly two kinds of sampling namely probability and non–probability
sampling (Sekaran and Bougie, 2009). A probability sample is a sample in which every element of the population
has a known and equal likelihood of being selected. Non probability sample is any sample in which little or no
attempt is made to get a representative cross section of the population (Lamb et al. 2013).
This study made use of non–random sampling. A non–random sampling method is one where each member of the
population does not have a known or calculable non zero probability of being selected (Marchevsky, 2000). The
response rate of the questionnaire was low as expected at 26. 08 %. Of the 46 companies which were sent, only 12
completed questionnaires could be collected. A request for interview was also sent to these companies of which
only three gave permission and with whom interviews were conducted.
Research Ethics
Research ethics specifies the way the researchers' ought to conduct themselves while conducting scientific
research (Shrader–Frechette, 1994). As this research involved the participation of humans, it was important to let
them

Trifles Analysis
In Susan Glaspell's Trifles, a suspenseful story is set around a group of men and women as they investigate the
murder of John Wright. The main suspect is his wife, Mrs. Wright. The women––Mrs. Hale and Mrs. Peters are
meant to pack up her belongings to bring back to the jail however the two end up unraveling what life really was
like for Mr. and Mrs. Wright. The men on the other hand, despite intentions of discovering motives, come up
seemingly empty–handed and conclude the women's work as "trifles." The contrast between the viewpoints of the
men and the women characters, unveiled through symbols in the play, reveal the variance in the values and
perspectives of each sex as well as the rigid gender roles and blinding stereotypes of the time period which result
in the men missing vital aspects of the investigation. When investigating the scene at the kitchen, the County
Attorney, Sheriff, and Hale are quick to blindly criticize the lack of cleanliness and the disorder within the Wright's
residence. They soon blame Mrs. Wright saying, "Dirty towels!..Not much of a housekeeper, would you say,
ladies!" Not only did the men solely believe the duty of Mrs. Wright was the condition of her home but fail to
connect the chaotic scene to Mrs. Wright's mental state. On the other hand, the women dig deeper below the
surface and see the mess as a direct connection and symbolized the loneliness and isolation Mrs. Wright felt in her
own home. The men's beliefs that the condition of the

Making The Grumpy Old Man
Making the Grumpy Old Man Grumpier
Sometimes my kids call me "GOM". It stands for "Grumpy Old Man". I'm not really (I think), but certainly I verge
on becoming a letters–to–the–editor writer (actually I did once write such a letter, but you'll be pleased to know it
was in response to some very misleading survey reporting).
Am I an old man? Well, I use punctuation when texting, I know the difference between a survey and a
questionnaire (they are NOT interchangeable terms, people!), and I stopped drinking beer during focus groups 15
years ago. Heck, after a heavy day of qual interviewing the other day I only managed half a pizza! (and who says
'heck' these days?).
But what, to quote the great philosopher Peter Griffin, really 'grinds my gears'?
It's crap research. I can happily debate sex, politics and religion, but rubbish research incenses me.
And unfortunately I see a fair bit of it. Because I get sent a lot of screen shots and Facebook messages from friends
and family, saying "get a load of this", with yet another dismal example of poor work. I've been given
questionnaires and reports from clients too. I also see problems when completing questionnaires myself – I'm on
most of the online panels in NZ, and when I'm not screened out I get to see what my industry colleagues are up to
– it's a fantastic way to see research from a respondent's perspective.
(And what's with screening out market researchers anyway? We're consumers too, and if you're worried about
other

Collection of Information for Systems Analysis Essay examples
A critical part for systems analysis is the collection of information. From the very beginning, analyst need to
understand the information systems that are currently in use. Besides, analyst has to find out expectations of users
about how they prefer to improve the current systems and organizational operations with the new or replacement
information systems. Last but not least, analyst will need to discover how users feel about the new or replacement
information systems. There are many techniques for collecting these information. Face–to–face interviewing and
self–administered questionnaires are two main techniques among them. This report is about a comparison of face–
to–face interviewing and self–administered questionnaires. ... Show more content on Helpwriting.net ...
The form of questionnaire could be through telephone, mail or even email in this day and age. The following part
will discuss advantage and disadvantage for face–to–face interview and questionnaire. After that, a
recommendation will be given for which techniques should be used to collect feelings of staffs'.
1.2 Advantage and Disadvantage of face–to–face interview
According to Holbrook, Green and Krosnick (2003, p.79), face–to–face interview is known for its high–quality.
Kendall and Kendall (2006, p.110) argue that an a question–and–answer format is used for information gathering
interview which is a directed conversation with a specific purpose. In fact if we want to understand why we need
to choose interview as a select technique, we need to find out what we can get from the interview. One thing that
we can get from the interview is the opinions of the interviewee and his or her feelings about the system,
organizational and personal goals, and informal procedures for interacting with information technologies. The
truth is that opinions maybe more important and more revealing than facts. An example can be given as asking the
owner of a traditional store who has recently implement an online store how many customer has complain and
need to refund who deal through Web transactions each week. She replies:" About 20 to 25 a week." Then you
may discover that the average is only 10.5 per week. A conclusion will

Bigger Johnson
Question 1 In the framework of the management–research question hierarchy following steps can be developed to
solve current dilemma (Cooper & Schindler, 2006): * Dilemma: use of publication reader service cards has
been gradually declining which questioned efficiency of its advertisements' to provide necessary information. *
Research questions: conducing a research study about efficiency of reader service cards use would be a reasonable
action that are available for taking advantage in the situation. * Investigation questions: in order for a manager to
decide about further use of reader service cards, evaluation of all methods should be carried out to get deep insight
about their relative effectiveness. * Management ... Show more content on Helpwriting.net ...
Therefore, based on this information appropriate original sample sizes were selected. On the negative side, even
after pilot studies, questionnaires contained certain limitations, including lack of details about expected outcomes
of the study, better structure of questions, etc. Question 6 In order to digitize collected data and make it in the
convenient form that can be used in the statistical analysis the data has to be coded appropriately. The most
suitable way to code the data would be assigning numerical values to the options of answers in the multiple choice
questions. Since there is a possibility of more than one answer to every question, then it would be right to
construct number of variables equal to the number of options to questions 1–4 and 7. These variables will contain
2 numeric values, one will correspond to the case when respondent marked this option and another will indicate he
didn't mark this option. Variable corresponding to questions like 5a, 6, and 8–11) will contain different numeric
characteristics, each corresponding to the available option. Finally, answers from the open question 5b will be
directly digitized to the answer sheet. Hence, the data in this form can be easily analyzed with the help of
statistical software. Question 7 Given that manager is interested in the efficiency of reader service cards, then
research report should set its focus on this issue. The only reported finding of the survey

The Importance Of Nurses Reading And Critiquing Research...
The purpose of nurses reading and critiquing research about the nursing field is to gain a better understanding of
the research topic and to evaluate if this research will be effective in every day practice. Nursing is always
evolving and changing, so it is important to keep up to date research on certain methods and practices used in the
healthcare field.
Article Summary Infection control and precautions is a major aspect when working in the health care field. Nurses
and all other healthcare professionals should be properly educated regarding infection control techniques and
precautions. This research study conducted by Chia–Jung Wu, Glenn E Gardner and Anne M Chang, measures
Taiwanese nursing students' capability to handle infection control in terms of knowledge, application skills and
confidence. From the review of literature and previous studies, data revealed that there is a sufficient lack in
knowledge regarding infection control procedures, however these prior results tend to be unconvincing due to only
being relatable to certain groups and populations. Throughout this study, a cross sectional survey was used for the
research of fourth year nursing students in a five year program in Southern Taiwan. The demographics of the
students were studied along with three different scales measuring knowledge, application and confidence. The data
was collected from a self–administered questionnaire given out at the different campuses. The results from this
study were based off

The Fuzzy Family Member : Where Are We Going?
Luke Schmidt
Ms. Claes
ELA 9
22 September 2015
The Fuzzy Family Member
"Where are we going?" I asked. "You 'll see soon," replied my dad. "But I want to know now!" whined my little
brother. My brother was only five years old, and had the attention span of a fly. When we stopped, my brother had
already fallen asleep, and probably forgot about the whole thing. By the time that we got to our destination, it was
already dark and it was hard to make out what was across the street. We walked up the cracked driveway of a
house, and turned onto the brick pathway leading up to the front door. There were vines climbing up the side of the
house, sprawling in every direction looking like a spider web. There were neatly trimmed bushes, all across ...
Show more content on Helpwriting.net ...
"That 's Cesar, he 's probably one of the most playful." the man stated. He talked to my dad as if he knew him. Are
they friends? I wondered. They seemed to talk like they knew each other from a long time ago.
As we walked around the same corner that Cesar just recently tore around, two teenage girls came into view. Both
seemed to be either Juniors or Seniors in High School. One of the teenagers were leaning against the counter in the
kitchen, and the other was playing with Cesar using a ball toy. Thump! Thump! Thump! The ball slammed around
all over the kitchen floor. Cesar trailed right behind, following the toy and slamming into everything the ball did.
Cesar was making a smiling face and his tail was going a hundred miles an hour, slamming into everything in its
radius. The girl sitting on the floor with the toy asked me, "Do you want to try?" I replied hesitantly, "Sure." I was
to little to have any memories of our first dog Wiley, so this was the biggest dog I could remember being around.
When I started to play with Cesar, I forgot all about being nervous. Cesar was running all over, and it was so funny
I completely forgot about my fear.
"Do you want to see the other ones?" asked the man. "Sure. Let 's go check them out." replied my dad. We left
Cesar back in the kitchen with the two teenagers, and went into what seemed to be a garage. There were four cages
lined up in a row, three of the four cages

Skud Book Report
After reading 80 pages of, "Skud," by Dennis Foon, I felt motivated by the actions and determination shown by the
main characters of the story, especially Andy. In the book, all the characters had a goal or objective and worked
hard to reach that goal. Although most people would not advise someone to center their life around one certain
thing, I think that when one finds a purpose or objective in life they should always do their best to reach this goal
regardless of what others say or thinks of it. In the book, Andy dream was to become a popular actor.Although the
possibility of getting cast is low and although he was hurt and unwell, Andy still went to the audition because of
that small possibility. After reading about this, I felt determined and motivated by actions like this. ... Show more
content on Helpwriting.net ...
Many important events in the book would not happen in real life. From my prior knowledge, I know the author is
from Canada. Inferring that the events take place in Canada, I believe that many events that happened in the book
would not have happened at a normal Canadian high school. For example, the Cage, a place where people get beat
up and bullied, surprisingly exists. In a normal Canadian high school, places like this would have been discovered
long ago. The Cage is also known by most people in the school yet no one reports the incidents and events that
happen there. In Canada and most developed countries, students learn about bullying and what to do when they see
someone being bullied at a young age. In the book, not only does the victim not do anything about their situation,
there are also many bystanders who just watch and refuse to do anything about the situation of things. In reality,
events similar to these would have been known to the staff at the school a long time ago, and bullies and people
who take part in activities around the Cage would have received punishments for their

When The Experimenter Records The Response
respondent answers, and then the experimenter records the response). Lastly, there are a string of self–
administered questionnaires that include text–computer assisted self–interviewing (text–CASI, which are laptops
having the question and answer), audio–computer assisted self–interview (audio–CASI, same thing as text–CASI,
except the questions are in audio format), and video–CASI (questions are in video format instead). (151–153)
Since many of the modes are related in some form or combination of visual, auditory, and touch, I will judge the
benefits and disadvantages on five dimensions: 1) interviewer involvement, 2) respondent interaction, 3) privacy
measures, 4) "channels of communication," and 5) amount of technological utilization (153).
Interviewer Involvement
The one distinct form that has no interviewer involvement is mail. Telephone has some involvement, but not as
physical as the face–to–face interview. The face–to–face branching of SAQs would still have some interviewer
involvement as it would be primarily be delivered by the researcher. The biggest disadvantage of having an
interviewer present is the cost associated with it (i.e. training, supervision, support, etc.) (153). Another problem,
that may be associated with interviewer involvement are the effects it produces (i.e. answers toward gender
behaviors, and the interviewer being of a different gender may influence those responses). However, the cost of the
interviewer still has some benefit as they can

National Insurance Company Case
NATIONAL INSURANCE COMPANY1
Tom Kurtis, Manager of Customer Service for National Insurance Company, and his assistant, Jill Baxter were
getting ready to analyze data collected through a mail survey of a sample of National's customers.
The primary purpose of the survey was to ascertain how customers perceived National's quality of service and to
identify areas for improvement.
THE COMPANY
National Insurance Company is one of the leading insurance firms in the United States. It serves over 10 million
customers who have insurance coverage from National for a variety of needs (e.g., home, health, auto, life). The
company's customer base, after growing steadily for a number of years, had started to erode during the past two
years. Jack Driver, ... Show more content on Helpwriting.net ...
1
2
3
4
5
6
7
2.
When you have a problem National shows a sincere interest in solving it.
1
2
3
4
5
6
7

3.
National performs the service right the first time.
1
2
3
4
5
6
7
4.
National provides the services at the time it promises to do so.
1
2
3
4
5
6
7
5.
National maintains error–free records.
1
2
3
4
5
6
7

Empathy
6.
National treats you with care.
1
2
3
4
5
6
7
7.
National has operating hours convenient to all its policyholders.
1
2
3
4
5
6
7
8.
National has employees who give you personal attention.
1
2
3
4
5
6

7
9.
National has your best interest in mind.
1
2
3
4
5
6
7
10.
Employees of National understand your specific needs.
1
2
3
4
5
6
7
Continued
3
Exhibit 1 Continued
Tangibles
Strongly
Disagree
Strongly
Agree
11.

National has modern looking equipment.
1
2
3
4
5
6
7
12.
National's physical facilities are visually appealing.
1
2
3
4
5
6
7
13.
National's employees are neat–appearing.
1
2
3
4
5
6
7

14.
Materials associated with service (such as pamphlets or statements) are visually appealing at National.
1
2
3
4
5
6
7
Responsiveness
15.
Employees of National tell you exactly when services will be performed. 1
2
3
4
5
6
7
16.
Employees of National give you prompt service.
1
2
3
4
5
6
7

17.
Employees of National are always willing to help you.
1
2
3
4
5
6
7
18.
Employees of

Reflection Paper
The best of people waits in the shadows, until it is time to come out into the light. I was always the shy kid in the
back of class. I barely spoke to anyone that would approach, and I was so afraid of others judgment because of the
kind of person I am. I may not be the smartest guy in the world, but I do know quite a bit. After years of hiding in
the darkness, afraid of the torment that others may bring, I finally came into the spotlight. I had found my new
home and sanctuary, I had embraced my love for musical theatre.
When I was just three years old, I had been diagnosed with Asperger's Syndrome, and ADHD. As a result of
having been given this burden to carry with me for the rest of my days, I was always different than most people
would assume me to be. It isn't their fault they assume, nor is it mine, it is simply a symptom of what is called
human. Throughout my life, many people have made assumptions about me, didn't matter whether or not they
were good or bad, they just simply did. Whenever I had told others about my interests, comic books, games, super
heroes, etc, some of them would return the favor of kindness, and some others would back away with disgust and
anguish. As a result of some of the torture I endured from others, I often hid in the shadows where I felt safe from
the heartlessness of others.
For many years I had refrained from telling others about my interests. I was scared. I didn't know what others
would say. How was I to know if they would accept me

In-Class Reflection

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