BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF.Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the high conflict personality theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.
[UNLIMITED]BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
1. BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching others to use BIFF.Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the "high conflict personality" theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.
[UNLIMITED]BIFF: Quick Responses to High-Conflict People, Their Personal Attacks,
Hostile Email and Social Media Meltdowns
BIFF is a unique, proven way to communicate with difficult people. Using a
BIFF (Brief, Informative, Friendly, Firm) response protects you and your
reputation when responding to blame, personal attacks, and hostile email from
people with high-conflict personalities. Easy to remember, but hard to do, so it
takes practice. Over twenty examples of BIFF are included, plus a new chapter
on coaching others to use BIFF.Bill Eddy, LCSW, Esq., is a lawyer, therapist,
mediator, author, and president of High Conflict Institute. He developed the
"high conflict personality" theory and has become an international expert on
managing disputes involving high-conflict personalities and personality
disorders.
[Book] [UNLIMITED]BIFF: Quick Responses to High-Conflict People, Their Personal
Attacks, Hostile Email and Social Media Meltdowns
3. Language :q
ISBN-10 : 1936268728q
ISBN-13 : 9781936268726q
DISCRIPSI
BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative,
Friendly, Firm) response protects you and your reputation when responding to blame, personal
attacks, and hostile email from people with high-conflict personalities. Easy to remember, but hard to
do, so it takes practice. Over twenty examples of BIFF are included, plus a new chapter on coaching
others to use BIFF.Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of
High Conflict Institute. He developed the "high conflict personality" theory and has become an
international expert on managing disputes involving high-conflict personalities and personality
disorders.
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