Communication System

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Communication System
Elements of communication
Internal communication
External Communication
Factors affecting reading rate
Reading Styles
How to make communication more effective
The seven C’s of good written communication
WE LEARN.;WE REMEMBER

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Communication System

  1. 1. Communication System Communication begins with the sender formulating some idea to be communicated sender coding medium decoding receiver feedback
  2. 2. Communication system <ul><li>The coding transforms the idea into messages. </li></ul><ul><li>The message channel could be various forms of media. </li></ul><ul><li>The decoding process influences the action of the receiver. </li></ul><ul><li>The feed-back is the process by which it is assured that the message is rightly understood and appropriate action initiated. </li></ul>
  3. 3. Elements of communication <ul><li>COMMUNICATOR ------ WHO ? </li></ul><ul><li>AIM / INTENTION ----- WHY ? </li></ul><ul><li>COMMUNICANT ----- WHOM ? </li></ul><ul><li>CONTENT ----- WHAT ? </li></ul><ul><li>METHOD ----- HOW ? </li></ul><ul><li>SITUATION ----- WHEN? </li></ul>
  4. 4. COMMUNICATION Expressing Listening Internal External Conscious Unconscious
  5. 5. Intuitive External Communication Internal communication Creative Self talk Public Speaking Individual Writing Conversation Telecommunication Reading
  6. 6. Factors affecting reading rate Regression ********Looking back to above Progression ******** Looking ahead/ below Distraction ******* Looking totally away
  7. 7. Reading Styles <ul><li>Previewing---------------Looking over </li></ul><ul><li>Scanning -------------- Try to get general idea </li></ul><ul><li>Skimming -------------- Touch important skip in between </li></ul><ul><li>Linear reading --------- Read one line at a time </li></ul>
  8. 8. How to make communication more effective <ul><li>Be brief ---- Cut of useless words </li></ul><ul><li>Be simple ---- Avoid pompous polysyllables </li></ul><ul><li>Be direct ----- Use active verbs & normal sentence order </li></ul><ul><li>Be clear ------ Make sure your words are understood </li></ul><ul><li>Be human ------ Communicate with people </li></ul>
  9. 9. The seven C’s of good written communication are <ul><li>COMPLETENESS </li></ul><ul><li>COURTESY </li></ul><ul><li>CONSIDERATION </li></ul><ul><li>CLARITY </li></ul><ul><li>CONCISENESS </li></ul><ul><li>CONCRETENESS </li></ul><ul><li>CORRECTNESS </li></ul>
  10. 10. WE LEARN <ul><li>1% THROUGH TASTE </li></ul><ul><li>1.5% THROUGH TOUGH </li></ul><ul><li>3.5% THROUGH SMELL </li></ul><ul><li>11% THROUGH HEARING </li></ul><ul><li>83% THROUGH SIGHT </li></ul>
  11. 11. WE REMEMBER <ul><li>10% OF WHAT WE READ </li></ul><ul><li>20% OF WHAT WE HEAR </li></ul><ul><li>30% OF WHAT WE SEE </li></ul><ul><li>50% OF WHAT WE SEE & HEAR </li></ul><ul><li>80% OF WHAT WE SAY </li></ul><ul><li>90% OF WHAT WE SAY AND DO . </li></ul>
  12. 12. BODY LANGUAGE <ul><li>We speak two “Languages” </li></ul><ul><li> ------ Our Words (Verbal) </li></ul><ul><li>----- Our Body (Non-Verbal) </li></ul><ul><li>BODY LANGUAGE = Gestures </li></ul><ul><li>(Non-Verbal) Expressions </li></ul><ul><li> Movements </li></ul><ul><li> </li></ul><ul><li>We need to learn to read these signals </li></ul>
  13. 13. Professor Albert Mehrabian found out that an inconsistent message contained the three elements in the following proportion . <ul><li>Verbal - 7% (Words) </li></ul><ul><li>Vocal - 38% (Tone of voice inflection) </li></ul><ul><li>Visual - 55% ( BODY LANGUAGE) </li></ul>
  14. 14. EYE CONTACT REGULATES THE FLOW OF COMMUNICATION . STUDIES HAVE FOUND THAT WE MAINTAIN EYE CONTACT WITH PEOPLE 40% OF THE TIME WHEN WE ARE TALKINGTO THEM , YET 75% OF THE TIME WHEN THEY ARE TALKING TO US. GAZE
  15. 15. THANK YOU

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