16. ConsistencyService Desk Network Management VoIP Management Application Management ServerManagement IT Functions Monitoring, Analysis, Configuration Tools Managed Technologies
17. Reset Voicemail PasswordsFor Expired or Invalid Unified Messaging Mailboxes 3 ITPA Tool 1. Systems Management tool to scan the voicemail server for expired or invalid passwords (which results in locked mailboxes). 2. Systems Management discovers expired or invalid passwords and raises events to ITPA Tool . 4 3. ITPA Tool consolidates events bymanager and e-mails the managers asking for approval to reset the passwords by user. 7 5 Saved: 10 minutes 2 4. The manager chooses from a pre-defined list of actions (reset or decline). E-mails not responded to within 24 hours are escalated to the VoIP Administrator. Systems Management Voicemail box owner Saved: 4 minutes 6 1 Manager 5. ITPA Tool commands Systems Management to reset the selected password. Saved: 3 minutes 6. ITPA Tool sends e-mail to mailbox owners, informing them of the new password. Saved: 2 minutes 7. ITPA Tool commands Systems Management to run an additional scan to verify mailbox state is now unlocked. Total Time Saved: 24 Minutes Saved: 5 minutes
20. Router transition to SRST mode6 Saved: 10 minutes 5 3. ITPA Tool correlates symptom events and replaces them with single “Branch Down” event. 3 Saved: 15 minutes 4. ITPA Tool queries router to verify proper operation of SRST mode & backup analog line. 9 Saved: 5 minutes Systems Management 4 5. ITPA commands Systems Management to initiate monitoring of backup analog line. Saved: 4 minutes 6. ITPA notifies key stakeholders and requests approval to escalate to WAN carrier. Network Administrator VoIP Administrator 2 2 Saved: 10 minutes 7. After receiving approval, Aegis creates a ticket with WAN carrier. Saved: 20 minutes 1 8. ITPA watches for WAN carrier ticket updates and additional NetIQ AppManager events. 2 Saved: 10 minutes Total Time Saved: 84 Minutes 9. When ticket is resolved or router exits SRST mode, ITPA commands Systems Management to test the WAN link. Saved: 10 minutes
21. FORRESTER® * Determined using the Aegis ROI calculator developed by Forrester Consulting based on a representative customer with 2,500 IP phones and a fully burdened FTE cost of $120,000 per year. Required Optional
22. About NetIQ Leader in Systems and Security Management Over 12,000 customers in 60 countries 13 years of experience managing critical elements of Unified Communications 1,400,000+ IP phones under management globally 16 million servers under management globally 23 million mailboxes under management globally Certified partnerships and out of the box support for leading UC Vendors Unique lifecycle approach to managing UC Privately held, venture capital backed, financially stable