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TSI Managed Network Services and IT Support


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TSI Managed Network Services and IT Support

  1. 1. TSI Solutions IT Managed Services: <ul><li>Automated Monitoring 24/7 </li></ul><ul><li>Management Reporting </li></ul><ul><li>Remote Monitoring </li></ul><ul><li>Remote support </li></ul><ul><li>IT Support Services </li></ul><ul><li>VOIP Phone Service Provider </li></ul>
  2. 2. TSI Key Beneficial Systems and Management Business Factors <ul><li>TSI System Management Benefits </li></ul><ul><ul><li>Immediate Localization of System Issues </li></ul></ul><ul><ul><li>Systems Alert and Performance Reporting </li></ul></ul><ul><ul><li>Systems Diminished exposure to preventable network downtime </li></ul></ul><ul><li>TSI Business Management Benefits </li></ul><ul><ul><li>Increased operational productivity due to increased uptime </li></ul></ul><ul><ul><li>Network Performance Status Reports for Management </li></ul></ul><ul><ul><li>Alleviation of IT budget spending due to more predictable IT project and IT support service schedules </li></ul></ul>
  3. 3. TSI IT Network Operations Center TSI’s Client Network TSI Automatic Service Ticketing and Reports Generation Systems Alerts are sent to you Systems Alerts to TSI’s Response & Support Professionals TSI Managed Network Services Problem Resolved by TSI Support Team
  4. 4. TSI PC & Server Managed Management Plans <ul><li>TSI – Managed IT Support </li></ul><ul><li>Unlimited Phone Support </li></ul><ul><li>Unlimited Remote Control Support </li></ul><ul><li>Microsoft Application Support </li></ul><ul><li>Handheld Support </li></ul><ul><li>TSI – Managed IT Maintenance </li></ul><ul><li>Online Asset Management </li></ul><ul><li>Online Desktop Optimization & Management </li></ul><ul><li>Online Spyware & Adware Removal </li></ul><ul><li>VPN Client Management </li></ul><ul><li>Customizable Server and Network Alert and Performance status Reports </li></ul>
  5. 5. TSI Additional MSP and IT Solutions Offerings <ul><li>TSI: Beyond Help Desk, Remote Network Management, and Network Monitoring and Reporting… </li></ul><ul><ul><li>TSI On-Site / Off-Site Data Backup Services </li></ul></ul><ul><ul><li>TSI Data Storage Services </li></ul></ul><ul><ul><li>TSI Instant Messaging Logging </li></ul></ul><ul><ul><li>TSI Server Hosting Services </li></ul></ul><ul><ul><li>TSI Email Archiving Solutions </li></ul></ul><ul><ul><li>TSI Website Hosting Services </li></ul></ul>
  6. 6. TSI Solutions Managed and IT Support Services overview <ul><li>TSI Server and Desktop Security Services </li></ul><ul><li>TSI partnered with industry-leading companies like, ESET, Microsoft, IBM/Lenovo and have standardized effective antivirus solutions for your network including: </li></ul><ul><li>Comprehensive, real-time file system protection against viruses, spyware and other malware for servers and workstations </li></ul><ul><li>Comprehensive, real-time Exchange and Internet email message scanning </li></ul><ul><li>Comprehensive, real-time protection against web or other internet-based threats </li></ul><ul><li>Detailed Network Server summary reports – upon specified request, TSI can provide you with valuable information about threats, performance lapses and malfunctioning end-user processes, including the effectiveness of the system components listed above. </li></ul><ul><li>TSI Proactive Monitoring and Management </li></ul><ul><li>We know You business depends on TSI Support to ensure that your network is reliable. When it comes to critical components, we should know about problems before you do and should be able to remediate and/or rectify the problem quickly and communicate with you about them effectively. We’ve partnered with Level Platforms – a Microsoft Gold Partner – to implement their enterprise management suite that allows us to: </li></ul><ul><li>Proactively monitor the health level of all equipment we deploy – servers, workstations, switches, routers, security appliances, printers, and other network devices and appliances </li></ul><ul><li>Proactively monitor the status of key network services – antivirus, backups, Exchange, web services, etc. </li></ul><ul><li>Centralized patch management – ensures all servers and workstations are protected with the latest security updates and hot fixes </li></ul>
  7. 7. TSI Solutions Managed and IT Support Services overview <ul><li>TSI Proactive Monitoring and Management – (Continued) </li></ul><ul><li>Centralized asset management – ensures that we have accurate and updated data in near real time accessibility that is relative to the specific hardware and/or software deployed on your network, and area aware of any changes. </li></ul><ul><li>Tightly integrated with Help Desk – as the system detects issues, appropriate staff are immediately identified and alerted to take the most appropriate action. </li></ul><ul><li>Tightly integrated with CRM systems – when you speak with non-technical staff, whether its sales, billing, or account management, they’ll have immediate access to an updated and centralized repository of information. </li></ul><ul><li>Proactively monitor Generate detailed summary reports – Relative and customizable to all items above. </li></ul><ul><li>TSI Data Backup and Recovery </li></ul><ul><li>After researching and evaluating several products, we’ve again chosen to go with an industry leader; Symantec. The current version takes a complete image of the server, stores it as a set of recovery points (monthly base + monthly increments), and provides end-users with the ability to access files and folders stored in recovery points using a web browser, in most cases without technical support intervention. </li></ul><ul><li>External hard drives store mirrored copies of the recovery points, and when taken offsite provide an additional layer of recoverability. TSI recommends a set of two drives per server (one active and one stored offsite at any point in time). </li></ul>
  8. 8. TSI welcomes you to join an industry leader in Professional IT Support and Solutions Services <ul><li>TSI Solutions’ complete IT Support and Solutions Services come from years of experience working with IT Industry leaders and has been successfully satisfying our business client needs for many years with the following simple customer-focused and professional formula of: </li></ul><ul><li>Technology </li></ul><ul><li>System </li></ul><ul><li>Integrator </li></ul><ul><li>TSI : Certified and Authorized Partner Professionals of… </li></ul><ul><li>Microsoft </li></ul><ul><li>Cisco </li></ul><ul><li>Apple </li></ul><ul><li>Unix </li></ul><ul><li>Linux </li></ul><ul><li>Symantec </li></ul><ul><li>Novell </li></ul>
  9. 9. What are some of TSI Solutions additional IT/Network Solutions & Services? <ul><li>High standard of support on end-to-end solutions, including: </li></ul><ul><ul><li>Professional Telephony Consultation Services </li></ul></ul><ul><ul><li>Strategic Technology Planning Services </li></ul></ul><ul><ul><li>Full-Cycle Project Management and Deployment </li></ul></ul><ul><li>Industry-leading technology expertise and service capabilities </li></ul><ul><ul><li>Not simply desktop and peripherals break/fix services </li></ul></ul><ul><ul><li>Pre- and post-sales professional and consultative services </li></ul></ul><ul><ul><li>Authorized IT Providers and support for leading-edge technology solutions </li></ul></ul><ul><li>TSI consultation on Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs: </li></ul><ul><ul><ul><li>Technology lifecycle services </li></ul></ul></ul><ul><ul><ul><li>Enterprise networked storage </li></ul></ul></ul><ul><ul><ul><li>Server consolidation and migration services </li></ul></ul></ul><ul><ul><ul><li>Networking infrastructure design and support </li></ul></ul></ul><ul><ul><ul><li>Security services and consulting </li></ul></ul></ul><ul><ul><ul><li>Business continuance and disaster recovery </li></ul></ul></ul><ul><ul><ul><li>Converging and new Emerging technologies </li></ul></ul></ul>
  10. 10. In-house IT Support vs. TSI Support <ul><li>IN-HOUSE IT SUPPORT </li></ul><ul><li>Hardware/software knowledge </li></ul><ul><li>Subject to vacation, illness, injury, termination </li></ul><ul><li>Added costs including Workers compensation and Liability and Health Insurance </li></ul><ul><li>Higher annual cost of employee salaries </li></ul><ul><li>Employee Retention / Longevity </li></ul><ul><li>TSI SUPPORT TEAM </li></ul><ul><li>Complete end-to-end IT solutions knowledge </li></ul><ul><li>IT Support Services and Server Monitoring and Emergency Support 7 Days a week </li></ul><ul><li>No employee coverage costs </li></ul><ul><li>Customizable service plan options to embrace the concerns of your bottom line. </li></ul><ul><li>Client references from well known industry-leading and long-time business clients </li></ul>
  11. 11. In-house IT Support vs. TSI Support <ul><li>IN-HOUSE IT SUPPORT </li></ul><ul><li>TSI SUPPORT TEAM </li></ul><ul><li>YOUR ORGANIZATION </li></ul>Level 1 Level 2 Level 3
  12. 12. TSI VOIP Phone Service Phone technology of the future <ul><li>TSI Plan and services </li></ul><ul><li>TSI Voice provides all the functionality of on-premise PBX systems without the hassle or expense of managing it yourself. With years of demonstrated business communications experience, trust TSI Voice to manage your business voice over IP (VoIP) phone services </li></ul><ul><li>. </li></ul><ul><li>Service Pricing: </li></ul><ul><li>$49.99 per line monthly </li></ul><ul><li>$5.99 per extension </li></ul><ul><li>Features & Benefits </li></ul><ul><li>· Phone number (New Or Existing) </li></ul><ul><li>· Extension dialing </li></ul><ul><li>· Voicemail </li></ul><ul><li>· Caller ID </li></ul><ul><li>· Call forwarding </li></ul><ul><li>· Web-based system management tools </li></ul><ul><li>· Auto attendant </li></ul><ul><li>· Music on hold </li></ul><ul><li>· Virtual VoIP phone on computer </li></ul><ul><li>· Cisco phone setup and configuration   </li></ul>