SlideShare a Scribd company logo

Are Those End-User Hardware Upgrades Necessary Right Now? Maybe Not

panagenda
panagenda

The document discusses using a data-driven approach to hardware refreshes instead of traditional calendar-based cycles. It outlines how monitoring device performance with a digital experience monitoring solution can identify which devices actually need replacing to save costs. The solution tracks metrics like CPU usage, memory consumption, and call quality to find devices that are performing well and do not yet require hardware upgrades, allowing companies to defer unnecessary refreshes for up to 50% of devices. This can save hundreds of thousands to millions per year that can be reinvested in other IT priorities. A demonstration of the solution's capabilities is provided.

1 of 17
Download to read offline
Actionable Insights
Hardware Refresh Strategy –
How a ‘Data-Driven’ Approach Will Save $$$
VP of Products & Innovation
Ben Menesi
Managing Director, North America
Carl Baumann
Digital Experience Monitoring
Solutions Architect
Paul Schmidt
Overview
Enterprise Experience & Awards
2007
Initial software release:
• IBM Domino monitoring and
data analytics solution
2013
Surpassed 450 customers:
• Customers in 40 countries
• Global licensing agreement
with IBM
2011
Company Expansion:
• New Domino application
analytics and evaluation toolset
• Expanded company with new
offices in North America
2015
Surpassed 700 customers:
• Customers in 75 countries
• Initial release of Enterprise
E-Mail Analytics
2016
Transition to Microsoft:
• Design and architecture for
OfficeExpert solution
• Began customer interviews and
business requirements analysis
2018
Focus on Microsoft 365:
• v1.0 Release of OfficeExpert
• Data analytics for Teams usage
and Microsoft 365 performance
2023
Announced OfficeExpert v4
• Digital Experience Monitoring
(TrueDEM)
• Teams Call Quality
Troubleshooting
• Network Performance Monitoring
• Real-Time Analytics
• Hardware Performance Tracking
• 1M+ Endpoints Monitored for
Microsoft 365 Performance
Agenda 1 Overview and Introductions
2
Traditional Hardware Refresh Cycles
➔ Based on Legacy, Flawed assumptions in today’s market
3
*NEW* Hardware Procurement Based on Performance
➔ Replace end-userdevices with a poor digital experience rating
4
Monitoring Device Health for Performance Thresholds
➔ Findingthe key triggerpoints that cause Digital Experience issues
5
Digital Experience Monitoring Solution Demo
➔ Tracking end-user device performance from anywhere
6 Questions & Answers
Replacing User Devices based on a Calendar?
Mandatory hardware replacements
based on arbitrary dates!
Conventional hardware refresh cycles
https://www.techopedia.com/7-steps-to-conducting-a-hardware-refresh-cycle/2/34760
You should change your end-user PCs
every three to four years.
• New software applications require faster hardware and more memory
• Old computers have chronic hardware failures after 3-years
• Updated operating systems require new PCs
”
“
Old School Mindset ---
Timeline
European Internet Service Provider (8,000 users)
Post change CSAT scores are up
by 50%
Customer reports rapidly
declining internal CSAT
scores
panagenda TrueDEM is
deployed and
recommendation is made to
extend RAM capacity
Key Findings: 80% of the monitored hardware fleet comes
back with 85%+ RAM consumption average
Endpoint Monitoring: Business Value
Replace hardware every 4-years (25% = 2,500 users)
Estimated cost for new PC ($1,000)
Example: 10,000 employee organization
Estimated # of PCs to defer (50% or 1,250 devices)
Defer Costly Hardware Refresh Cycles …
Estimatedsavings by waitingon unnecessary replacements
Savings: $1,250,000 yearly

Recommended

Lessons Learned - Insights to Improve Support for MS Teams in a Hybrid Work E...
Lessons Learned - Insights to Improve Support for MS Teams in a Hybrid Work E...Lessons Learned - Insights to Improve Support for MS Teams in a Hybrid Work E...
Lessons Learned - Insights to Improve Support for MS Teams in a Hybrid Work E...panagenda
 
The CEO Just Called Your Boss. His MS Teams calls keep dropping! What do you do?
The CEO Just Called Your Boss. His MS Teams calls keep dropping! What do you do?The CEO Just Called Your Boss. His MS Teams calls keep dropping! What do you do?
The CEO Just Called Your Boss. His MS Teams calls keep dropping! What do you do?panagenda
 
Your CEO's Teams Calls Keep Dropping... What do you do?
Your CEO's Teams Calls Keep Dropping... What do you do?Your CEO's Teams Calls Keep Dropping... What do you do?
Your CEO's Teams Calls Keep Dropping... What do you do?panagenda
 
Accelerate ROI for Microsoft 365 through Improved Digital Experience Monitoring
Accelerate ROI for Microsoft 365 through Improved Digital Experience MonitoringAccelerate ROI for Microsoft 365 through Improved Digital Experience Monitoring
Accelerate ROI for Microsoft 365 through Improved Digital Experience Monitoringpanagenda
 
Integrating IBM Z and IBM i Operational Intelligence Into Splunk, Elastic, an...
Integrating IBM Z and IBM i Operational Intelligence Into Splunk, Elastic, an...Integrating IBM Z and IBM i Operational Intelligence Into Splunk, Elastic, an...
Integrating IBM Z and IBM i Operational Intelligence Into Splunk, Elastic, an...Precisely
 
Staying Under These Performance Redlines Will Improve VoIP Call Quality
Staying Under These Performance Redlines Will Improve VoIP Call QualityStaying Under These Performance Redlines Will Improve VoIP Call Quality
Staying Under These Performance Redlines Will Improve VoIP Call Qualitypanagenda
 
Case Study: Driving Quality Control Processes for a Manufacturing Client usin...
Case Study: Driving Quality Control Processes for a Manufacturing Client usin...Case Study: Driving Quality Control Processes for a Manufacturing Client usin...
Case Study: Driving Quality Control Processes for a Manufacturing Client usin...Zensar Technologies Ltd.
 
Are Blind Spots in your Unmanaged Networks Impacting Microsoft Teams Performa...
Are Blind Spots in your Unmanaged Networks Impacting Microsoft Teams Performa...Are Blind Spots in your Unmanaged Networks Impacting Microsoft Teams Performa...
Are Blind Spots in your Unmanaged Networks Impacting Microsoft Teams Performa...panagenda
 

More Related Content

Similar to Are Those End-User Hardware Upgrades Necessary Right Now? Maybe Not

Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?
Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?
Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?panagenda
 
Lessons Learned: 3 Insights from Enterprise Organizations to Improve the Digi...
Lessons Learned: 3 Insights from Enterprise Organizations to Improve the Digi...Lessons Learned: 3 Insights from Enterprise Organizations to Improve the Digi...
Lessons Learned: 3 Insights from Enterprise Organizations to Improve the Digi...panagenda
 
Quantifying DevOps Adoption Empirically for Demonstrable ROI
Quantifying DevOps Adoption Empirically for Demonstrable ROIQuantifying DevOps Adoption Empirically for Demonstrable ROI
Quantifying DevOps Adoption Empirically for Demonstrable ROIDevOps for Enterprise Systems
 
Production analysis application_ SM Infocomm
Production analysis application_ SM InfocommProduction analysis application_ SM Infocomm
Production analysis application_ SM Infocommmukul soni
 
What’s New in Athene™ 11
What’s New in Athene™ 11What’s New in Athene™ 11
What’s New in Athene™ 11Precisely
 
ROI and Economic Value of Data Virtualization
ROI and Economic Value of Data VirtualizationROI and Economic Value of Data Virtualization
ROI and Economic Value of Data VirtualizationDenodo
 
Simplify Salesforce Testing with AI-Driven Codeless Tools
Simplify Salesforce Testing with AI-Driven Codeless ToolsSimplify Salesforce Testing with AI-Driven Codeless Tools
Simplify Salesforce Testing with AI-Driven Codeless ToolsSauce Labs
 
SCQAA-SF Meeting on May 21 2014
SCQAA-SF Meeting on May 21 2014 SCQAA-SF Meeting on May 21 2014
SCQAA-SF Meeting on May 21 2014 Sujit Ghosh
 
Making the Case for Legacy Data in Modern Data Analytics Platforms
Making the Case for Legacy Data in Modern Data Analytics PlatformsMaking the Case for Legacy Data in Modern Data Analytics Platforms
Making the Case for Legacy Data in Modern Data Analytics PlatformsPrecisely
 
Increased IT infrastructure effectiveness by 80% with Microsoft system center...
Increased IT infrastructure effectiveness by 80% with Microsoft system center...Increased IT infrastructure effectiveness by 80% with Microsoft system center...
Increased IT infrastructure effectiveness by 80% with Microsoft system center...Aspire Systems
 
ProductivityNet Business Plan Overview 2002
ProductivityNet Business Plan Overview 2002ProductivityNet Business Plan Overview 2002
ProductivityNet Business Plan Overview 2002Vinny Pasceri
 
Logicentrix Dashboards And Scorecards
Logicentrix Dashboards And ScorecardsLogicentrix Dashboards And Scorecards
Logicentrix Dashboards And Scorecardssanolan
 
Digital transformation slideshare
Digital transformation   slideshareDigital transformation   slideshare
Digital transformation slideshareShivamPatsariya1
 
2016 DSG Webinar Azure HDInsight 2 V4
2016 DSG Webinar Azure HDInsight 2 V42016 DSG Webinar Azure HDInsight 2 V4
2016 DSG Webinar Azure HDInsight 2 V4Janani Eshwaran
 
2016 DSG Webinar Azure HDInsight 2 V4
2016 DSG Webinar Azure HDInsight 2 V42016 DSG Webinar Azure HDInsight 2 V4
2016 DSG Webinar Azure HDInsight 2 V4Janani Eshwaran
 
ITSM Tool upgrade options
ITSM Tool upgrade optionsITSM Tool upgrade options
ITSM Tool upgrade optionsAxios Systems
 
Business Process Quality at Citrix
Business Process Quality at CitrixBusiness Process Quality at Citrix
Business Process Quality at CitrixWorksoft
 
Tech strategies keynote final for dc
Tech strategies keynote final for dcTech strategies keynote final for dc
Tech strategies keynote final for dcrickschultz
 

Similar to Are Those End-User Hardware Upgrades Necessary Right Now? Maybe Not (20)

Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?
Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?
Suffering in Silence: Why Don’t Users Report MS Teams Performance Issues?
 
Lessons Learned: 3 Insights from Enterprise Organizations to Improve the Digi...
Lessons Learned: 3 Insights from Enterprise Organizations to Improve the Digi...Lessons Learned: 3 Insights from Enterprise Organizations to Improve the Digi...
Lessons Learned: 3 Insights from Enterprise Organizations to Improve the Digi...
 
Quantifying DevOps Adoption Empirically for Demonstrable ROI
Quantifying DevOps Adoption Empirically for Demonstrable ROIQuantifying DevOps Adoption Empirically for Demonstrable ROI
Quantifying DevOps Adoption Empirically for Demonstrable ROI
 
Production analysis application_ SM Infocomm
Production analysis application_ SM InfocommProduction analysis application_ SM Infocomm
Production analysis application_ SM Infocomm
 
What’s New in Athene™ 11
What’s New in Athene™ 11What’s New in Athene™ 11
What’s New in Athene™ 11
 
ROI and Economic Value of Data Virtualization
ROI and Economic Value of Data VirtualizationROI and Economic Value of Data Virtualization
ROI and Economic Value of Data Virtualization
 
Juniper Services and Support
Juniper Services and SupportJuniper Services and Support
Juniper Services and Support
 
Simplify Salesforce Testing with AI-Driven Codeless Tools
Simplify Salesforce Testing with AI-Driven Codeless ToolsSimplify Salesforce Testing with AI-Driven Codeless Tools
Simplify Salesforce Testing with AI-Driven Codeless Tools
 
SCQAA-SF Meeting on May 21 2014
SCQAA-SF Meeting on May 21 2014 SCQAA-SF Meeting on May 21 2014
SCQAA-SF Meeting on May 21 2014
 
Making the Case for Legacy Data in Modern Data Analytics Platforms
Making the Case for Legacy Data in Modern Data Analytics PlatformsMaking the Case for Legacy Data in Modern Data Analytics Platforms
Making the Case for Legacy Data in Modern Data Analytics Platforms
 
Increased IT infrastructure effectiveness by 80% with Microsoft system center...
Increased IT infrastructure effectiveness by 80% with Microsoft system center...Increased IT infrastructure effectiveness by 80% with Microsoft system center...
Increased IT infrastructure effectiveness by 80% with Microsoft system center...
 
ProductivityNet Business Plan Overview 2002
ProductivityNet Business Plan Overview 2002ProductivityNet Business Plan Overview 2002
ProductivityNet Business Plan Overview 2002
 
Logicentrix Dashboards And Scorecards
Logicentrix Dashboards And ScorecardsLogicentrix Dashboards And Scorecards
Logicentrix Dashboards And Scorecards
 
Project NPMS
Project NPMSProject NPMS
Project NPMS
 
Digital transformation slideshare
Digital transformation   slideshareDigital transformation   slideshare
Digital transformation slideshare
 
2016 DSG Webinar Azure HDInsight 2 V4
2016 DSG Webinar Azure HDInsight 2 V42016 DSG Webinar Azure HDInsight 2 V4
2016 DSG Webinar Azure HDInsight 2 V4
 
2016 DSG Webinar Azure HDInsight 2 V4
2016 DSG Webinar Azure HDInsight 2 V42016 DSG Webinar Azure HDInsight 2 V4
2016 DSG Webinar Azure HDInsight 2 V4
 
ITSM Tool upgrade options
ITSM Tool upgrade optionsITSM Tool upgrade options
ITSM Tool upgrade options
 
Business Process Quality at Citrix
Business Process Quality at CitrixBusiness Process Quality at Citrix
Business Process Quality at Citrix
 
Tech strategies keynote final for dc
Tech strategies keynote final for dcTech strategies keynote final for dc
Tech strategies keynote final for dc
 

More from panagenda

Developer Special: How to Prepare Applications for Notes 64-bit Clients
Developer Special: How to Prepare Applications for Notes 64-bit ClientsDeveloper Special: How to Prepare Applications for Notes 64-bit Clients
Developer Special: How to Prepare Applications for Notes 64-bit Clientspanagenda
 
Everything You Need to Know About HCL Notes 14
Everything You Need to Know About HCL Notes 14Everything You Need to Know About HCL Notes 14
Everything You Need to Know About HCL Notes 14panagenda
 
Alles was Sie über HCL Notes 14 wissen müssen
Alles was Sie über HCL Notes 14 wissen müssenAlles was Sie über HCL Notes 14 wissen müssen
Alles was Sie über HCL Notes 14 wissen müssenpanagenda
 
The Ultimate Administrator’s Guide to HCL Nomad Web
The Ultimate Administrator’s Guide to HCL Nomad WebThe Ultimate Administrator’s Guide to HCL Nomad Web
The Ultimate Administrator’s Guide to HCL Nomad Webpanagenda
 
Die ultimative Anleitung für HCL Nomad Web Administratoren
Die ultimative Anleitung für HCL Nomad Web AdministratorenDie ultimative Anleitung für HCL Nomad Web Administratoren
Die ultimative Anleitung für HCL Nomad Web Administratorenpanagenda
 
Bring the Modern and Seamless User Experience You Deserve to HCL Nomad
Bring the Modern and Seamless User Experience You Deserve to HCL NomadBring the Modern and Seamless User Experience You Deserve to HCL Nomad
Bring the Modern and Seamless User Experience You Deserve to HCL Nomadpanagenda
 
Wie man HCL Nomad eine moderne User Experience verschafft
Wie man HCL Nomad eine moderne User Experience verschafftWie man HCL Nomad eine moderne User Experience verschafft
Wie man HCL Nomad eine moderne User Experience verschafftpanagenda
 
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Im Praxistest – Microsoft Teams Performance im hybriden ArbeitsalltagIm Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltagpanagenda
 
Hybrid Environments and What They Mean for HCL Notes and Nomad
Hybrid Environments and What They Mean for HCL Notes and NomadHybrid Environments and What They Mean for HCL Notes and Nomad
Hybrid Environments and What They Mean for HCL Notes and Nomadpanagenda
 
Hybride Umgebungen und was sie für HCL Notes und Nomad bedeuten
Hybride Umgebungen und was sie für HCL Notes und Nomad bedeutenHybride Umgebungen und was sie für HCL Notes und Nomad bedeuten
Hybride Umgebungen und was sie für HCL Notes und Nomad bedeutenpanagenda
 
HCL Notes und Nomad Fehlerbehebung für Dummies
HCL Notes und Nomad Fehlerbehebung für DummiesHCL Notes und Nomad Fehlerbehebung für Dummies
HCL Notes und Nomad Fehlerbehebung für Dummiespanagenda
 
HCL Notes and Nomad Troubleshooting for Dummies
HCL Notes and Nomad Troubleshooting for DummiesHCL Notes and Nomad Troubleshooting for Dummies
HCL Notes and Nomad Troubleshooting for Dummiespanagenda
 
Alles, was Sie ueber HCL Notes 64-Bit Clients wissen muessen
Alles, was Sie ueber HCL Notes 64-Bit Clients wissen muessenAlles, was Sie ueber HCL Notes 64-Bit Clients wissen muessen
Alles, was Sie ueber HCL Notes 64-Bit Clients wissen muessenpanagenda
 
Microsoft MVP Faceoff - TrueDEM or Microsoft CQD Powered Troubleshooting
Microsoft MVP Faceoff - TrueDEM or Microsoft CQD Powered TroubleshootingMicrosoft MVP Faceoff - TrueDEM or Microsoft CQD Powered Troubleshooting
Microsoft MVP Faceoff - TrueDEM or Microsoft CQD Powered Troubleshootingpanagenda
 
Zusammenführung von HCL Nomad Web und Domino ohne SafeLinx - So gehts
Zusammenführung von HCL Nomad Web und Domino ohne SafeLinx - So gehtsZusammenführung von HCL Nomad Web und Domino ohne SafeLinx - So gehts
Zusammenführung von HCL Nomad Web und Domino ohne SafeLinx - So gehtspanagenda
 
Ihre HCL Nomad Konfiguration immer & ueberall griffbereit-MarvelClient Roamin...
Ihre HCL Nomad Konfiguration immer & ueberall griffbereit-MarvelClient Roamin...Ihre HCL Nomad Konfiguration immer & ueberall griffbereit-MarvelClient Roamin...
Ihre HCL Nomad Konfiguration immer & ueberall griffbereit-MarvelClient Roamin...panagenda
 
Next Level Digital Experience Monitoring Solutions: The Key to Elevate Work-F...
Next Level Digital Experience Monitoring Solutions: The Key to Elevate Work-F...Next Level Digital Experience Monitoring Solutions: The Key to Elevate Work-F...
Next Level Digital Experience Monitoring Solutions: The Key to Elevate Work-F...panagenda
 
Mit MarvelClient das Meiste aus HCL Nomad Web herausholen
Mit MarvelClient das Meiste aus HCL Nomad Web herausholenMit MarvelClient das Meiste aus HCL Nomad Web herausholen
Mit MarvelClient das Meiste aus HCL Nomad Web herausholenpanagenda
 
Dominoapplikationen im Wandel der Zeit: Alles neu mit HCL Nomad Web
Dominoapplikationen im Wandel der Zeit: Alles neu mit HCL Nomad WebDominoapplikationen im Wandel der Zeit: Alles neu mit HCL Nomad Web
Dominoapplikationen im Wandel der Zeit: Alles neu mit HCL Nomad Webpanagenda
 
Survey Results: Common Problems with Microsoft Teams Call Quality
Survey Results: Common Problems with Microsoft Teams Call QualitySurvey Results: Common Problems with Microsoft Teams Call Quality
Survey Results: Common Problems with Microsoft Teams Call Qualitypanagenda
 

More from panagenda (20)

Developer Special: How to Prepare Applications for Notes 64-bit Clients
Developer Special: How to Prepare Applications for Notes 64-bit ClientsDeveloper Special: How to Prepare Applications for Notes 64-bit Clients
Developer Special: How to Prepare Applications for Notes 64-bit Clients
 
Everything You Need to Know About HCL Notes 14
Everything You Need to Know About HCL Notes 14Everything You Need to Know About HCL Notes 14
Everything You Need to Know About HCL Notes 14
 
Alles was Sie über HCL Notes 14 wissen müssen
Alles was Sie über HCL Notes 14 wissen müssenAlles was Sie über HCL Notes 14 wissen müssen
Alles was Sie über HCL Notes 14 wissen müssen
 
The Ultimate Administrator’s Guide to HCL Nomad Web
The Ultimate Administrator’s Guide to HCL Nomad WebThe Ultimate Administrator’s Guide to HCL Nomad Web
The Ultimate Administrator’s Guide to HCL Nomad Web
 
Die ultimative Anleitung für HCL Nomad Web Administratoren
Die ultimative Anleitung für HCL Nomad Web AdministratorenDie ultimative Anleitung für HCL Nomad Web Administratoren
Die ultimative Anleitung für HCL Nomad Web Administratoren
 
Bring the Modern and Seamless User Experience You Deserve to HCL Nomad
Bring the Modern and Seamless User Experience You Deserve to HCL NomadBring the Modern and Seamless User Experience You Deserve to HCL Nomad
Bring the Modern and Seamless User Experience You Deserve to HCL Nomad
 
Wie man HCL Nomad eine moderne User Experience verschafft
Wie man HCL Nomad eine moderne User Experience verschafftWie man HCL Nomad eine moderne User Experience verschafft
Wie man HCL Nomad eine moderne User Experience verschafft
 
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Im Praxistest – Microsoft Teams Performance im hybriden ArbeitsalltagIm Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
Im Praxistest – Microsoft Teams Performance im hybriden Arbeitsalltag
 
Hybrid Environments and What They Mean for HCL Notes and Nomad
Hybrid Environments and What They Mean for HCL Notes and NomadHybrid Environments and What They Mean for HCL Notes and Nomad
Hybrid Environments and What They Mean for HCL Notes and Nomad
 
Hybride Umgebungen und was sie für HCL Notes und Nomad bedeuten
Hybride Umgebungen und was sie für HCL Notes und Nomad bedeutenHybride Umgebungen und was sie für HCL Notes und Nomad bedeuten
Hybride Umgebungen und was sie für HCL Notes und Nomad bedeuten
 
HCL Notes und Nomad Fehlerbehebung für Dummies
HCL Notes und Nomad Fehlerbehebung für DummiesHCL Notes und Nomad Fehlerbehebung für Dummies
HCL Notes und Nomad Fehlerbehebung für Dummies
 
HCL Notes and Nomad Troubleshooting for Dummies
HCL Notes and Nomad Troubleshooting for DummiesHCL Notes and Nomad Troubleshooting for Dummies
HCL Notes and Nomad Troubleshooting for Dummies
 
Alles, was Sie ueber HCL Notes 64-Bit Clients wissen muessen
Alles, was Sie ueber HCL Notes 64-Bit Clients wissen muessenAlles, was Sie ueber HCL Notes 64-Bit Clients wissen muessen
Alles, was Sie ueber HCL Notes 64-Bit Clients wissen muessen
 
Microsoft MVP Faceoff - TrueDEM or Microsoft CQD Powered Troubleshooting
Microsoft MVP Faceoff - TrueDEM or Microsoft CQD Powered TroubleshootingMicrosoft MVP Faceoff - TrueDEM or Microsoft CQD Powered Troubleshooting
Microsoft MVP Faceoff - TrueDEM or Microsoft CQD Powered Troubleshooting
 
Zusammenführung von HCL Nomad Web und Domino ohne SafeLinx - So gehts
Zusammenführung von HCL Nomad Web und Domino ohne SafeLinx - So gehtsZusammenführung von HCL Nomad Web und Domino ohne SafeLinx - So gehts
Zusammenführung von HCL Nomad Web und Domino ohne SafeLinx - So gehts
 
Ihre HCL Nomad Konfiguration immer & ueberall griffbereit-MarvelClient Roamin...
Ihre HCL Nomad Konfiguration immer & ueberall griffbereit-MarvelClient Roamin...Ihre HCL Nomad Konfiguration immer & ueberall griffbereit-MarvelClient Roamin...
Ihre HCL Nomad Konfiguration immer & ueberall griffbereit-MarvelClient Roamin...
 
Next Level Digital Experience Monitoring Solutions: The Key to Elevate Work-F...
Next Level Digital Experience Monitoring Solutions: The Key to Elevate Work-F...Next Level Digital Experience Monitoring Solutions: The Key to Elevate Work-F...
Next Level Digital Experience Monitoring Solutions: The Key to Elevate Work-F...
 
Mit MarvelClient das Meiste aus HCL Nomad Web herausholen
Mit MarvelClient das Meiste aus HCL Nomad Web herausholenMit MarvelClient das Meiste aus HCL Nomad Web herausholen
Mit MarvelClient das Meiste aus HCL Nomad Web herausholen
 
Dominoapplikationen im Wandel der Zeit: Alles neu mit HCL Nomad Web
Dominoapplikationen im Wandel der Zeit: Alles neu mit HCL Nomad WebDominoapplikationen im Wandel der Zeit: Alles neu mit HCL Nomad Web
Dominoapplikationen im Wandel der Zeit: Alles neu mit HCL Nomad Web
 
Survey Results: Common Problems with Microsoft Teams Call Quality
Survey Results: Common Problems with Microsoft Teams Call QualitySurvey Results: Common Problems with Microsoft Teams Call Quality
Survey Results: Common Problems with Microsoft Teams Call Quality
 

Recently uploaded

Q4 2023 Quarterly Investor Presentation - FINAL.pdf
Q4 2023 Quarterly Investor Presentation - FINAL.pdfQ4 2023 Quarterly Investor Presentation - FINAL.pdf
Q4 2023 Quarterly Investor Presentation - FINAL.pdfTejal81
 
Enterprise Architecture As Strategy - Book Review
Enterprise Architecture As Strategy - Book ReviewEnterprise Architecture As Strategy - Book Review
Enterprise Architecture As Strategy - Book ReviewAshraf Fouad
 
What’s New in CloudStack 4.19, Abhishek Kumar, Release Manager Apache CloudSt...
What’s New in CloudStack 4.19, Abhishek Kumar, Release Manager Apache CloudSt...What’s New in CloudStack 4.19, Abhishek Kumar, Release Manager Apache CloudSt...
What’s New in CloudStack 4.19, Abhishek Kumar, Release Manager Apache CloudSt...ShapeBlue
 
My Journey towards Artificial Intelligence
My Journey towards Artificial IntelligenceMy Journey towards Artificial Intelligence
My Journey towards Artificial IntelligenceVijayananda Mohire
 
Transcript: Trending now: Book subjects on the move in the Canadian market - ...
Transcript: Trending now: Book subjects on the move in the Canadian market - ...Transcript: Trending now: Book subjects on the move in the Canadian market - ...
Transcript: Trending now: Book subjects on the move in the Canadian market - ...BookNet Canada
 
GraphSummit London Feb 2024 - ABK - Neo4j Product Vision and Roadmap.pptx
GraphSummit London Feb 2024 - ABK - Neo4j Product Vision and Roadmap.pptxGraphSummit London Feb 2024 - ABK - Neo4j Product Vision and Roadmap.pptx
GraphSummit London Feb 2024 - ABK - Neo4j Product Vision and Roadmap.pptxNeo4j
 
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...ShapeBlue
 
PrismCRM-RealEstate-SalesCRM_byCode5Company
PrismCRM-RealEstate-SalesCRM_byCode5CompanyPrismCRM-RealEstate-SalesCRM_byCode5Company
PrismCRM-RealEstate-SalesCRM_byCode5CompanyMustafa Kuğu
 
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24Umar Saif
 
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHubHow We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHubShapeBlue
 
HBR SERIES METAL HOUSED RESISTORS POWER ELECTRICAL ABSORBS HIGH CURRENT DURIN...
HBR SERIES METAL HOUSED RESISTORS POWER ELECTRICAL ABSORBS HIGH CURRENT DURIN...HBR SERIES METAL HOUSED RESISTORS POWER ELECTRICAL ABSORBS HIGH CURRENT DURIN...
HBR SERIES METAL HOUSED RESISTORS POWER ELECTRICAL ABSORBS HIGH CURRENT DURIN...htrindia
 
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...Product School
 
Relationship Counselling: From Disjointed Features to Product-First Thinking ...
Relationship Counselling: From Disjointed Features to Product-First Thinking ...Relationship Counselling: From Disjointed Features to Product-First Thinking ...
Relationship Counselling: From Disjointed Features to Product-First Thinking ...Product School
 
Elevating Cloud Infrastructure with Object Storage, DRS, VM Scheduling, and D...
Elevating Cloud Infrastructure with Object Storage, DRS, VM Scheduling, and D...Elevating Cloud Infrastructure with Object Storage, DRS, VM Scheduling, and D...
Elevating Cloud Infrastructure with Object Storage, DRS, VM Scheduling, and D...ShapeBlue
 
Centralized TLS Certificates Management Using Vault PKI + Cert-Manager
Centralized TLS Certificates Management Using Vault PKI + Cert-ManagerCentralized TLS Certificates Management Using Vault PKI + Cert-Manager
Centralized TLS Certificates Management Using Vault PKI + Cert-ManagerSaiLinnThu2
 
Unleash the Solace Pub Sub connector | Banaglore MuleSoft Meetup #31
Unleash the Solace Pub Sub connector | Banaglore MuleSoft Meetup #31Unleash the Solace Pub Sub connector | Banaglore MuleSoft Meetup #31
Unleash the Solace Pub Sub connector | Banaglore MuleSoft Meetup #31shyamraj55
 
CloudStack Authentication Methods – Harikrishna Patnala, ShapeBlue
CloudStack Authentication Methods – Harikrishna Patnala, ShapeBlueCloudStack Authentication Methods – Harikrishna Patnala, ShapeBlue
CloudStack Authentication Methods – Harikrishna Patnala, ShapeBlueShapeBlue
 
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...DianaGray10
 
Dev Dives: Leverage APIs and Gen AI to power automations for RPA and software...
Dev Dives: Leverage APIs and Gen AI to power automations for RPA and software...Dev Dives: Leverage APIs and Gen AI to power automations for RPA and software...
Dev Dives: Leverage APIs and Gen AI to power automations for RPA and software...UiPathCommunity
 
AMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarAMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarThousandEyes
 

Recently uploaded (20)

Q4 2023 Quarterly Investor Presentation - FINAL.pdf
Q4 2023 Quarterly Investor Presentation - FINAL.pdfQ4 2023 Quarterly Investor Presentation - FINAL.pdf
Q4 2023 Quarterly Investor Presentation - FINAL.pdf
 
Enterprise Architecture As Strategy - Book Review
Enterprise Architecture As Strategy - Book ReviewEnterprise Architecture As Strategy - Book Review
Enterprise Architecture As Strategy - Book Review
 
What’s New in CloudStack 4.19, Abhishek Kumar, Release Manager Apache CloudSt...
What’s New in CloudStack 4.19, Abhishek Kumar, Release Manager Apache CloudSt...What’s New in CloudStack 4.19, Abhishek Kumar, Release Manager Apache CloudSt...
What’s New in CloudStack 4.19, Abhishek Kumar, Release Manager Apache CloudSt...
 
My Journey towards Artificial Intelligence
My Journey towards Artificial IntelligenceMy Journey towards Artificial Intelligence
My Journey towards Artificial Intelligence
 
Transcript: Trending now: Book subjects on the move in the Canadian market - ...
Transcript: Trending now: Book subjects on the move in the Canadian market - ...Transcript: Trending now: Book subjects on the move in the Canadian market - ...
Transcript: Trending now: Book subjects on the move in the Canadian market - ...
 
GraphSummit London Feb 2024 - ABK - Neo4j Product Vision and Roadmap.pptx
GraphSummit London Feb 2024 - ABK - Neo4j Product Vision and Roadmap.pptxGraphSummit London Feb 2024 - ABK - Neo4j Product Vision and Roadmap.pptx
GraphSummit London Feb 2024 - ABK - Neo4j Product Vision and Roadmap.pptx
 
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
CloudStack 101: The Best Way to Build Your Private Cloud – Rohit Yadav, VP Ap...
 
PrismCRM-RealEstate-SalesCRM_byCode5Company
PrismCRM-RealEstate-SalesCRM_byCode5CompanyPrismCRM-RealEstate-SalesCRM_byCode5Company
PrismCRM-RealEstate-SalesCRM_byCode5Company
 
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
Progress Report: Ministry of IT under Dr. Umar Saif Aug 23-Feb'24
 
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHubHow We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
How We Grew Up with CloudStack and its Journey – Dilip Singh, DataHub
 
HBR SERIES METAL HOUSED RESISTORS POWER ELECTRICAL ABSORBS HIGH CURRENT DURIN...
HBR SERIES METAL HOUSED RESISTORS POWER ELECTRICAL ABSORBS HIGH CURRENT DURIN...HBR SERIES METAL HOUSED RESISTORS POWER ELECTRICAL ABSORBS HIGH CURRENT DURIN...
HBR SERIES METAL HOUSED RESISTORS POWER ELECTRICAL ABSORBS HIGH CURRENT DURIN...
 
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
Harnessing the Power of GenAI for Exceptional Product Outcomes by Booking.com...
 
Relationship Counselling: From Disjointed Features to Product-First Thinking ...
Relationship Counselling: From Disjointed Features to Product-First Thinking ...Relationship Counselling: From Disjointed Features to Product-First Thinking ...
Relationship Counselling: From Disjointed Features to Product-First Thinking ...
 
Elevating Cloud Infrastructure with Object Storage, DRS, VM Scheduling, and D...
Elevating Cloud Infrastructure with Object Storage, DRS, VM Scheduling, and D...Elevating Cloud Infrastructure with Object Storage, DRS, VM Scheduling, and D...
Elevating Cloud Infrastructure with Object Storage, DRS, VM Scheduling, and D...
 
Centralized TLS Certificates Management Using Vault PKI + Cert-Manager
Centralized TLS Certificates Management Using Vault PKI + Cert-ManagerCentralized TLS Certificates Management Using Vault PKI + Cert-Manager
Centralized TLS Certificates Management Using Vault PKI + Cert-Manager
 
Unleash the Solace Pub Sub connector | Banaglore MuleSoft Meetup #31
Unleash the Solace Pub Sub connector | Banaglore MuleSoft Meetup #31Unleash the Solace Pub Sub connector | Banaglore MuleSoft Meetup #31
Unleash the Solace Pub Sub connector | Banaglore MuleSoft Meetup #31
 
CloudStack Authentication Methods – Harikrishna Patnala, ShapeBlue
CloudStack Authentication Methods – Harikrishna Patnala, ShapeBlueCloudStack Authentication Methods – Harikrishna Patnala, ShapeBlue
CloudStack Authentication Methods – Harikrishna Patnala, ShapeBlue
 
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
Automation Ops Series: Session 1 - Introduction and setup DevOps for UiPath p...
 
Dev Dives: Leverage APIs and Gen AI to power automations for RPA and software...
Dev Dives: Leverage APIs and Gen AI to power automations for RPA and software...Dev Dives: Leverage APIs and Gen AI to power automations for RPA and software...
Dev Dives: Leverage APIs and Gen AI to power automations for RPA and software...
 
AMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes WebinarAMER Introduction to ThousandEyes Webinar
AMER Introduction to ThousandEyes Webinar
 

Are Those End-User Hardware Upgrades Necessary Right Now? Maybe Not

  • 1. Actionable Insights Hardware Refresh Strategy – How a ‘Data-Driven’ Approach Will Save $$$ VP of Products & Innovation Ben Menesi Managing Director, North America Carl Baumann Digital Experience Monitoring Solutions Architect Paul Schmidt
  • 2. Overview Enterprise Experience & Awards 2007 Initial software release: • IBM Domino monitoring and data analytics solution 2013 Surpassed 450 customers: • Customers in 40 countries • Global licensing agreement with IBM 2011 Company Expansion: • New Domino application analytics and evaluation toolset • Expanded company with new offices in North America 2015 Surpassed 700 customers: • Customers in 75 countries • Initial release of Enterprise E-Mail Analytics 2016 Transition to Microsoft: • Design and architecture for OfficeExpert solution • Began customer interviews and business requirements analysis 2018 Focus on Microsoft 365: • v1.0 Release of OfficeExpert • Data analytics for Teams usage and Microsoft 365 performance 2023 Announced OfficeExpert v4 • Digital Experience Monitoring (TrueDEM) • Teams Call Quality Troubleshooting • Network Performance Monitoring • Real-Time Analytics • Hardware Performance Tracking • 1M+ Endpoints Monitored for Microsoft 365 Performance
  • 3. Agenda 1 Overview and Introductions 2 Traditional Hardware Refresh Cycles ➔ Based on Legacy, Flawed assumptions in today’s market 3 *NEW* Hardware Procurement Based on Performance ➔ Replace end-userdevices with a poor digital experience rating 4 Monitoring Device Health for Performance Thresholds ➔ Findingthe key triggerpoints that cause Digital Experience issues 5 Digital Experience Monitoring Solution Demo ➔ Tracking end-user device performance from anywhere 6 Questions & Answers
  • 4. Replacing User Devices based on a Calendar? Mandatory hardware replacements based on arbitrary dates! Conventional hardware refresh cycles https://www.techopedia.com/7-steps-to-conducting-a-hardware-refresh-cycle/2/34760 You should change your end-user PCs every three to four years. • New software applications require faster hardware and more memory • Old computers have chronic hardware failures after 3-years • Updated operating systems require new PCs ” “ Old School Mindset ---
  • 5. Timeline European Internet Service Provider (8,000 users) Post change CSAT scores are up by 50% Customer reports rapidly declining internal CSAT scores panagenda TrueDEM is deployed and recommendation is made to extend RAM capacity Key Findings: 80% of the monitored hardware fleet comes back with 85%+ RAM consumption average Endpoint Monitoring: Business Value
  • 6. Replace hardware every 4-years (25% = 2,500 users) Estimated cost for new PC ($1,000) Example: 10,000 employee organization Estimated # of PCs to defer (50% or 1,250 devices) Defer Costly Hardware Refresh Cycles … Estimatedsavings by waitingon unnecessary replacements Savings: $1,250,000 yearly
  • 7. End-User Experience Metrics Hardware Performance Indicators Can we, and if so, why – consider Teams an appropriate KPI for hardware? • Application that consumes large quantities of Memory? • Requires fast CPU for optimal performance? • Teams performance indicates underlying problems
  • 8. Sample report: users that do not need new hardware OfficeExpert – Device Analysis Total Calls (call intensity) Average CPU consumption Average Memory consumption User 1 User 2 User 3 User n Total Calls 0-25% 25-50% 50-75% 75%-100%
  • 9. Result: 14% of user devices OfficeExpert – Device Analysis
  • 10. What we are working on for device analysis OfficeExpert – Roadmap Total Calls (call intensity) Average CPU consumption Average Memory consumption % Poor calls Hardware Errors Manufacturer Model Physical Memory Wifi Issues Latency Problems Media Relays used Battery Discharge ISP latency deviations Runaway processes Missing Windows Updates Unsupported headsets used Proactive notifications, customizable thresholds
  • 11. Transforming Hidden Data Actionable Insights
  • 12. End-to-End Visibility for Digital Experience Monitoring Call Quality Troubleshooting leverage detailed metrics to perform root cause analysis +100 Reports and Dashboards for Digital Experience Monitoring Transforming Hidden Data into Actionable Insights SpotlightNetwork PerformanceIssues proactively identify users with ISP routing anomalies or poor performance from Home Office Wi-Fi IncreaseProductivity quickly remediate call quality issues to improve the user experience Identify HardwarePerformanceIssues spotlightslowhardware that requires upgrade or replacement
  • 14. Business Value Summary Reduced IT support time for call quality troubleshooting based on full visibility of user endpoint performance Easy to Deploy SaaS Solution 1 2 3 No IT infrastructure to purchase Simple Web UI and API integration Secure data storage for analytics Improves adoption of Teams Voice by enabling proactive remediation for unreported call quality issues Accelerate ROI for Microsoft 365 by driving advanced functionality in Teams for improved collaboration ActionableInsights for Teams Voice Deployments
  • 15. Next Steps www.panagenda.com BROCHURES CASE STUDIES WEBINARS DEMOS DATA SHEETS Offering free 30-day production pilot ** REGISTER Today!!! Signup for a call quality assessmentworkshop Start gathering your endpoint performance data now ActionableInsights for Call Quality Troubleshooting ** minimum 1,000 seats
  • 17. Thank you Headquarters, Austria: panagenda GmbH (Ltd.) Schreyvogelgasse 3/10 AT 1010 Vienna P: +43 1 89 012 89 F: +43 1 89 012 89-15 E: info@panagenda.com Headquarters, Germany: panagenda GmbH (Ltd.) Lahnstraße 17 DE 64646 Heppenheim P: +49 6252 67 939-00 F: +49 6252 67 939-16 E: info@panagenda.com USA: panagenda Inc. 60 State Street, Suite 700 Boston, MA 02109 P: +1 617 855 5961 F: +1 617 488 2292 E: info@panagenda.com Germany: panagenda GmbH (Ltd.) Lahnstraße 17 DE 64646 Heppenheim P: +49 6252 67 939-86 F: +49 6252 67 939-16 E: info@panagenda.com The Netherlands: Trust Factory B.V. 11th Floor, Koningin Julianaplein 10 NL 2595 AA The Hague P: +31 70 80 801 96 E: info@panagenda.com Contact: carl.baumann@panagenda.com +1 908-309-3997