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From Lookup to Learning: Search as a Long-term Activity – ECIR 2011

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From Lookup to Learning: Search as a Long-term Activity – ECIR 2011

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Search is about more than matching results to a given query. A more holistic perspective is needed that encompass how users engage with information over periods of days, weeks, and even months. This talk looks at the learning process, as outlined by Carol Kuhlthau, and practical design considerations for helping users interact with information over time. This talk was presented at the European Conference on Information Retrieval in Dublin, 2011.

Search is about more than matching results to a given query. A more holistic perspective is needed that encompass how users engage with information over periods of days, weeks, and even months. This talk looks at the learning process, as outlined by Carol Kuhlthau, and practical design considerations for helping users interact with information over time. This talk was presented at the European Conference on Information Retrieval in Dublin, 2011.

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From Lookup to Learning: Search as a Long-term Activity – ECIR 2011

  1. 1. From Lookup to Learning by Tyler Tate, TwigKit photo by Peter Kaminski
  2. 2. Document Information Document Query Representation Need Classic information retrieval
  3. 3. Iterative information seeking
  4. 4. "The query is satis ed not by a single nal retrieved set, but by a series of selections of individual references and bits of information at each stage of the ever-modifying search." – Marcia Bates
  5. 5. Lookup A hierarchy of information interaction
  6. 6. Learn Lookup A hierarchy of information interaction
  7. 7. Investigate Learn Lookup A hierarchy of information interaction
  8. 8. Investigate Explore Learn Lookup A hierarchy of information interaction
  9. 9. Investigate Explore Learn Lookup A hierarchy of information interaction
  10. 10. The learning process 1 2 3 4 5 6
  11. 11. uncertainty apprehension The learning process 1 2 3 4 5 6
  12. 12. Selection optimism The learning process 1 2 3 4 5 6
  13. 13. Selection Exploration confusion uncertainty doubt The learning process 1 2 3 4 5 6
  14. 14. Selection Exploration Formulation confidence The learning process 1 2 3 4 5 6
  15. 15. Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
  16. 16. Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
  17. 17. Selection Exploration Formulation Collection The learning process 1 2 3 4 5 6
  18. 18. ? How can we help users learn?
  19. 19. Explore
  20. 20. Personalised recommendations
  21. 21. Flexible ltering
  22. 22. Re- nd
  23. 23. Recently viewed items
  24. 24. Recently viewed items
  25. 25. Organise
  26. 26. Organise recipes into a meal plan
  27. 27. Compare
  28. 28. Side-by-side product comparison
  29. 29. Annotate
  30. 30. Comment on and rate saved properties
  31. 31. Monitor
  32. 32. Email alerts
  33. 33. Collaborate
  34. 34. Collaborative bookmarking
  35. 35. Lookup is only one dimension of search Learning & investigating are long-term activities Each step of the learning process has its own set of challenges & opportunities Help users explore, re- nd, organise, compare, annotate, monitor, and collaborate.
  36. 36. ✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006 ✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991 ✴ Ann Blandford and Simon Att eld, Interacting with Information, 2010 ✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
  37. 37. From Lookup to Learning by Tyler Tate, TwigKit photo by Peter Kaminski

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