Call Tracking with Twilio - Cloudstock 2010

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Call Tracking with Twilio - Cloudstock 2010

  1. 1. Call Tracking PRIVILEGED & CONFIDENTIAL
  2. 2. Cloud Communications PRIVILEGED & CONFIDENTIAL
  3. 3. TELECOM WEB STANDARDS twilio HARD EASY!DTMF PSTNCodec Negotiation uLaw TranscodingRealtime Networking QOSSIP Compatibility Port CapacityCarriers Realtime CPU Capacity Planning TTS Licensing Multiyear Carrier Contracts
  4. 4. Simple API <Say><Say>Hello Jim, Thank you for calling.</Say> <Play><Play>http://myserver.com/welcome.mp3</Play> <Dial> <Dial>415-867-5309</Dial> <Gather> <Gather action=‘handleMenu.php’ /> <Record> <Record action=‘handleVoiceMessage.php’ /> <Sms> <Sms>Please send us payment.</Sms>
  5. 5. 20,000 Developers PRIVILEGED & CONFIDENTIAL
  6. 6. Range of LeadsOnline Offline PRIVILEGED & CONFIDENTIAL
  7. 7. Ah-Ha! MomentTHE MOST QUALIFIED LEADSPICK UP THE PHONE. PRIVILEGED & CONFIDENTIAL
  8. 8. Higher Conversion5x PRIVILEGED & CONFIDENTIAL
  9. 9. Oh-No! Moment PRIVILEGED & CONFIDENTIAL
  10. 10. Call Tracking Basic Flow User calls Call Tracking Advertisers get phone number handles calls; add leads, messages, andonline or offline voicemail and SMS self-service analytics PRIVILEGED & CONFIDENTIAL
  11. 11. Directories PRIVILEGED & CONFIDENTIAL
  12. 12. Insurance Services PRIVILEGED & CONFIDENTIAL
  13. 13. Hospitality PRIVILEGED & CONFIDENTIAL
  14. 14. !6,+,&$"*2.+#$0*++?$*..$ *.@#4!,#4$5#!$ 2)%7#4$##2$&2+,2#&,0#%*,+$*2.$%$*$2##.#. ~~~~~~ )#4$0*++$!6,+,& @&,0#%*,+$*2.$%$*$ +#*.A$%#*5#A$*2. !6,+,&$"*2.+#$0*++?$*..$ ~~~~~~ Building Blocks 2)%7#4$##2$&2+,2# 415-867-5309 ~~~~~~ ~~~~~~ ~~~~~~ $#+-9#4@,0#$*2*+B!,0 @&,0#%*,+$*2.$%$*$2##.#. !6,+,&$"*2.+#$0*++?$*..$ *.@#4!,#4$5#!$ @&,0#%*,+$*2.$%$*$2##.#. +#*.A$%#*5#A$*2. 7),+.$0*++$!4*01,25$6,!"$!6,+,&"$!6,+,&)#4$0*++$!6,+,& !6,+,&$"*2.+#$0*++?$*..$ !6,+,&$"*2.+#$0*++?$*. *.@#4!,#4$5#!$ $#+-9#4@,0#$*2*+B!,07),+.$0*++$!4*01,25$6,!"$!6,+,& 2)%7#4$##2$&2+,2# @&,0#%*,+$*2.$%$*$2##.#. @&,0#%*,+$*2.$%$*$2##. +#*.A$%#*5#A$*2. One orAPI for realtime trackable more caller KeypadOne or more digit gathering $#+-9#4@,0#$*2*+B!,0 caller API for realtime trackable connections assignment number One or more caller for more data connections6,!"$!6,+,& number assignment connections 7),+.$0*++$!4*01,25$6,!"$!6,+,& and record a Audio Whispering and text-to-,!"$!6,+,& le record and SMS forAudio le alerts playback with moretext-to- One or and caller Whispering storage speech engine transcriptions digit gathe Audio Keypad and le record playback with stor connections speechmore caller trackable API engine One or for realtime Keypad for more caller or more data playback with storage Onedigit gathering connections assignment number for more data connections Audio le record and SMS for alerts and Audio le recordand text-to- Whispering and playback with storage SMS for transcriptions Audio le and and alerts record 7#$*$"#4&$6,!"$!6,+,&7#$*$"#4&$6,!"$!6,+,& playback with storage speech engine transcriptionswith storage playback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
  15. 15. Code and HowTo’sGet Free Source Code: http://labs.twilio.com/twimlets/forward PRIVILEGED & CONFIDENTIAL
  16. 16. CRM Integration PRIVILEGED & CONFIDENTIAL
  17. 17. Business Intelligence PRIVILEGED & CONFIDENTIAL
  18. 18. Call Tracking Today PRIVILEGED & CONFIDENTIAL
  19. 19. Twilio at Cloudstock1:15pm: “Making Money with SaaS”Jeff Lawson, CEO and Co-FounderRoom 20093:15pm: “Building a Great API”Evan Cooke, CTO and Co-FounderRoom 2002Booth in Partner Zone, Hackathon PRIVILEGED & CONFIDENTIAL
  20. 20. www.twilio.com/call-tracking PRIVILEGED & CONFIDENTIAL

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