Premi CFO Vivien Charrey, also a Lean Master Blackbelt who has been interviewed frequently in Italian newspapers and radio for being one of the first Lean 'pioneers' bringing lean methodologies to business process management in Italy through his boutique consulting firm ViC Advisory, reached out to TOPP Tactical Intelligence seeking business automation which would support his Lean program already put in place at Premi Spa.

1. Overview
Several years ago, Milan-based Premi spa Beauty
Industries, a market-leading packaging company in
the fragrance, skin care and make-up sector
decided to adopt Lean Six Sigma methodologies in
their day-to-day process optimisation program in
order to maximise productivity through continuous
waste reduction while offering their staff a more
collaboration-based work environment based on
performance.
Using PRESTO Continuous Improvement, the
Premi digital frontier was assessed allowing for the
capture of critical know-how to be available to
revolutionise daily operations.
A case study
Continuous improvement, Premi Beauty
Industries and the digital revolution

2. www.premispa.com
The partnership
Premi CFO Vivien Charrey, also a Lean Master
Blackbelt who has been interviewed frequently in
Italian newspapers and radio for being one of the
first Lean 'pioneers' bringing lean methodologies to
business process management in Italy through his
boutique consulting firm ViC Advisory, reached out
to TOPP Tactical Intelligence seeking business
automation which would support his Lean program
already put in place at Premi Spa.

3. Objectives
1. Identify methodologies of Lean Six Sigma currently being
used at Premi Spa which can be supported and automated
using TOPP TI's operational excellence, cloud-based, business
solution PRESTO
2. Identify additional areas of Lean methodology offered by the
PRESTO solution which can enrich Premi Spa's approach in
implementing Lean methodologies
3. Identify synergies in Premi's Lean methodology which allow
for additional product development opportunities in the
PRESTO business solution
4. Integrate PRESTO into Premi Spa's day-to-day continuous
improvement program to ensure a structured and robust
discipline of ongoing process waste-reduction amongst Premi
staff

4. How PRESTO was implemented
at Premi spataxonomy of business processes
Process ownership information
(RACI)
Value stream mapping & SIPOC
KPI & performance analytics
Process cycle time measurements
5-why analyses
Individual process
competencies (skills matrix)
Soft skills
Ideation
Support documentation (e.g.
procedures, checklists)
Project & change management
Everything
migrated to
PRESTO in 1-6
months
Organisational chart

5. Direct tangible results
0
10
20
30
40
50
60
70
n° of
improvement
ideas from
employees
n° of process
cycle times
measured
n° of 5-why
analyses
performed on
operational
wastes
n° of process
competency
evaluations
performed
n° of PRESTO
users
A culture of continuous improvement
2016 2017 2018 (estimated)
Overview
Having PRESTO’s friendly user
interface available to key subject
matter experts induced an
immediate culture of continuous
improvement via employee
engagement giving employees a
non-confrontational platform to
voice opinions on improvement
opportunities

6. ROI on administrative activities
monthly minutes dedicated to administrative activities for a team of 10 FTE
minutes per month on non-value add administration
0
2000
4000
6000
8000
10000
12000
14000
16000
With
spreadsheets
With PRESTOwith spreadsheets with PRESTO
minutes per month
on administrative reporting
for a team of 10 FTE
SAVE 75% on non-value-add
administrative activities!
It is estimated that an operations team
can spend up to 16% of its time in non-
value add administrative activities. With
PRESTO you can reduce this to 4%
(75% savings)
Reporting
Overall HC
saving of 1,23
FTE (12%)
6

7. Intangible results
• Faster decision making
• greater visibility/transparency
• increased employee
engagement
• less knowledge gaps /
increased resiliency
• increased awareness into
process competency & skills
• increased measurability
• increased sense of urgency
• increased sense of
accountability
In addition to numerical
results, PRESTO offered a
company-wide sense of
urgency, sense of ownership,
and sense of purpose
discipline amongst Premi
staff equipping each with a
wide set of problem-solving
tools teaching the
fundamentals of Lean at all
levels

8. TOPP Tactical Intelligence, Ltd.
27 Old Gloucester Street, London
WC1N 3AX
+39 351 221 4087
www.toppti.com
info@toppti.com
About PRESTO
PRESTO's original prototype was first launched as a stand-alone tool by a
group of Italian business professionals in collaboration with a local
university within a multinational financial organisation who had acquired
the complete back-office depository bank servicing arm of an Italian
industry leader providing services in mass volumes to Italian institutional
and private portfolio managers and investors. The opportunity to build
PRESTO presented itself during the restructuring phase of the two
organisations when the vast differences between their managerial
cultures, operational know-how, language barriers and their business
operating models indicated a strong need to utilise Lean methodologies
to measure and benchmark business processes, standardise best
practices and its terminology, become more transparent and
communicate change more effectively.
Since its launch, PRESTO has been further developed to include
additional idea cultivation features offered at a corporate-wide level
and has become a true instrument of organic innovation

9. Copyright © 2018 by TOPP Tactical Intelligence Ltd. All rights reserved
14 executive
top-down reporting modules
• Strategy development (Hoshin
Kanri planning)
• KPIs
• Process competencies &
knowledge gap management
• Skills / TPM management
• Continuous improvement
survey scheduling
• Risk reduction opportunities
• Issue capture & resolutions
• Idea capture, cultivation &
prioritisation
• Operational readiness
• Support documentation
• Waste reduction opportunities
• Initiative (projects)
management
• IT portfolio of initiatives
• Audit & quality control
• GDPR
Best Practice Newsfeed
• Initiative cost-benefit analysis
• KPI waste reduction
opportunity reporting
• Skill & badge awards
• Idea share brainstorm
& much more!
The PRESTO dashboard
All the information you need to accelerate decisions, all your know-how, all in one place
9
...also from PRESTO CI