JIRA is traditionally used as a tracking tool for software development. But the flexibility of the platform makes it ideal also for other purposes. Learn how to use JIRA for tracking field work in areas such as electrical grid maintenance and property management. In combination with a map, a mobile client and integrations with back-end systems, JIRA becomes a fully-fledged work order system for a variety of industries.

1. JIRA as work order
system for field work
Jan Tegnander | ReSight

2. JIRA
as
a
work
order
system
for
field
work
Jan
Tegnander
CEO
– ReSight
AS

3. Agenda
1. About ReSight
2. Our
customers’ challenge
3. JIRA
and
Insight
4. Mobile
app

4. About ReSight
• ReSight
– Established 2005
– Atlassian
Expert
Partner
in
Norway
– Partner
with Riada
– Products
• PowerCatch
– work order
system
for
electrical grid
companies
• MultiCatch – workorder
system
for
real
estate companies
• Mapit for
JIRA
–map add-­‐on availableon the Atlassian
Marketplace

5. Our
customers:
power
grid
companies
• A
lot
of
control
orders
required
by
the
government
• Maintance orders
• New
establishments
• Quick
response
in
case
of
power
failure
• Safety
and
security
• Issues
are
often
initiated
from
various
operational
and
maintenance
system

6. Grid
companies
• A
lot
of
different
work
orders
– Control
orders
required
by
the
government
– Maintenance
work
– Building
new
infrastructure
– New
smart
meters
• Quick
response
in
case
of
power
failure
• Safety
in
the
field
– Tracking
of
worker’s
position
– Risk
and
safety
assessments
before
work
starts
• Security
-­‐ encryption,
need
to
know
• Issues
are
often
initiated
from
various
business
and
maintenance
systems

7. BACK-­‐END
SYSTEMS
Project
management
Project
planning
Resource
planning
Control,
QA
and
documentation
The
concept
JIRA:
work order
system
ERP
KIS
NIS
AMS
Mobile
app

8. Customisations
• Followed
industry
standards
and
best
practices
to
create
issue
types,
workflows
and custom
fields
• Extended
JIRA
functionality
through
plugins
(both
from
Marketplace
and
internal)
• Integrating
with
back-­‐end
systems
to
enrich
JIRA
issues
with
data,
and
send
data
from
JIRA
back
to
these
systems

9. How
is
JIRA
used?
• Work planning
process
• Risk
analysis
• Resource
management
• JIRA
service
desk
– internal and
external
• Insight
as
a
CRM
and
object register
• Insight
as
a
register
for
objects needed to
be
maintained

10. Insight
and
Facility management
Propertys,
bulidings,
apartments,
rooms
Components
needed to
be
maintained or
controlled
Different
types
of contracts

11. Map view of work orders
ReSight
believes in
the map view as
the primary work surface for
field
workers and
managers
for
JIRA

12. Map view of infrastructure
12

13. Key
mobile
functionality
• Simplified issue view
• Allow
for
offline
work
• Map view – work orders and
infrastructure
• Time
tracking with Tempo

14. Examples
of
NIS
work
order
handling
on
field
worker’s
mobile
device
Assigned JIRA
issues
Distance to
the issue
Create new issues
Switch
to
a
pick list
Change status

15. Check lists
and
risks
analysis

16. Time
logging
integrated with TEMPO
and
ERP
systems

17. Attachments ,
pictures and
signatures

18. Mobile
map view

19. Using
JIRA
as
a
platform
• Benefits
– Flexible,
customisable and
configurable
– Extensible through add-­‐ons
– Easy to
integrate with
• Challenges
– Software
terminology
– Complex interface for
non-­‐technical users
– No
easy way to
deploy new customisations to
customer instances

20. Key
takeaways
• JIRA
is
flexible enough to
be
used
in
any team
– The
combination
of JIRA
-­‐ add-­‐ons -­‐ Mapit
&
mobile
app works well for
any type
of field work
– Add integration and
it
becomes a
fully-­‐fledged work
order
system
for
a
variety of businesses
• Important aspects when moving outside the
software domain:
– Translations/internationalisation
– Simplifying the interface where possible
– Extensive training

21. Next Challange
Roll
out of more
than 200
000
smart
meters