The document discusses a project timeline satisfaction curve that shows satisfaction levels over the course of a project. It notes there is a "Dilbertian Head-fake zone" where satisfaction is lowest and problems seem primarily technological, but firing the project team would only prolong the project. Satisfaction increases after this zone as the technology is implemented and adopted, with users eventually finding the new system precisely meets their needs.

1. Project Timeline Satisfaction Curve The Dilbertian Head-fake zone is a time zone of greatest risk where businesses make the mistake of presuming that all the problems are technology related and seek to get rid of the project team management and only end up prolonging the project. Satisfaction High Low Signature With Vendor Time Project Launch Design & Development Technology Implementation & Training End User Acceptance & Reporting Process Change & Adoption “ This is so exciting, I can’t wait” “ What’s taking so long, they keep asking me questions and for feed back.” “ These guys are a bunch of idiots, this is simply taking too much time out of my day. It use to be easier the old way. “ This such a great system, it does precisely what we wanted it to. I knew this would work out.” Dilbertian “Head-fake” Zone