Mike Kendall

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Expert global customer experience leader known for achieving outstanding customer loyalty and growth outcomes. Successful leadership track record in tech and finance industries delivering world-class customer loyalty, innovation, employee engagement, and growth outcomes (including a top 5 Fortune Most Admired Company, top 10 Great Place to Work, and two Fortune 100 companies). Designing, delivering and scaling transformational change from C-Level to front-line at large and medium size global organizations

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About

Mike Kendall

Presentations

NetPromoter @ Intuit

Voice of the Customer: Listening, Acting, and Closing the Loop on Customer Feedback

Closing the Loop with Customers for Delight

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Using the Moves the Needle Value Stream Discovery Loop to Identify Bottlenecks in the Customer Journey

Lean Startup, Design Thinking, and The Mindset of the Syllabus

Scott Cook: Toolkit for SXSW

Lean startup metrics

Lean startup metrics

Net Promoter Score - A 10 Slide Introduction

Catalyst - An Intuit Innovation Experience