There's nothing we can teach you about process improvement - you've been there, seen the movie and bought the T-shirt. IF ONLY it were that simple... But, for every process you automate, streamline and perfect there's yet another sorry excuse why the technology it needs cannot be developed. It's the same the world over. Process professionals with the knowledge of how to improve things vs. development teams that have the skill to build the right technology but lack time and business expertise. It's a right, royal mess - one that we call THE PROCESS EXECUTION GAP. View this beautifully crafted, enormously sharable SlideShare to give yourself a well deserved 5 minutes of self-pity - before we take you by the scruff of the neck and lead you to the surprisingly simple solution to your problem.

1. Why you need to
close your process
execution gap... ...RIGHT NOW

2. Yes, I am.
Watch your step
business
process
ninja
You’re the
in your organization

3. you got hired because your business has loads of
that just… aren’t… working
PROCESSES TOUCH POINTS and WORKFLOWS

4. And your customers, for one,
aren’t happy about it

5. you got hired
because you’ve got
all the right skills
You’re a black-belted, Lean-loving,
six-sigma-seasoned,
kaizen-wielding process pro.
(And even if you’re not any of those things,
you’re someone who really gives a damn
about making processes work better.)
...indeed

6. your brief:
find and fix
the processes that:
Annoy your customers
Waste resources
Slow your people down
Put the business at risk
Anywhere in the business

7. Spending all day,
every day,
making things work better –
it should be truly glorious
And it would be,
if it wasn’t for that one thorn in your side:

9. you know the gap we mean:
The people in charge of fixing broken
processes know how to design a better way.
But they can’t build or deliver it
without the help of IT.
help
help
help

10. the process execution gap
is what happens when the number of broken processes
outweighs your IT team’s capacity to fix them.
enough
I’m done with this
can’t fix that

11. owners can’t fix them,
and fixers don’t own them
So the deal with processes is:

12. ...FOREVER
And that means that your big
process emergencies get attention,
while all the other, just-as-broken
processes are put on hold...

13. if yours is like most
organizations,
this is the kind of stuff
that’s broken:

14. Julia
your compliance manager
Her people are using different spreadsheets
to record gaps for each compliance standard.
They distribute corrective actions by email.
And record keeping is a nightmare.

15. Joan
from customer service
Her contact center agents are swamped
by unnecessary ‘chaser’ phone calls
because the system doesn’t proactively tell
customers what they need to know.

16. Sandip
who’s in charge of field service
needs a mobile app for his service
engineers. He’s been waiting six months in
the IT queue, but other higher priority fixes
keep bumping his issue.

17. the good thing:
The people who have to live with these broken
processes are clever. They’ve devised all kinds of
workarounds to get their jobs done.

18. the bad thing:
The workarounds embed and disguise bad
processes, so the underlying problems are
even less likely to be fixed.

19. In short,
the process execution gap
creates a kind of business-sapping
process deadlock

20. And it makes everybody miserable –
IT, the process owners and you, the person hired to fix it.
It costs money It wastes opportunities It stops your business
moving forward

21. of course,
you already knew
all that
of course

22. Most likely, you’ve already looked
into solving the problem without the help of IT.
If so, you’ll have found that your options
aren’t all that great – or many.

23. there’s just two, really:

24. find a shrink-wrapped
solution for each issue.
1
One for Customer Service
Another for compliance
An invoicing app
A mobility one
And so on

25. ...In short, it’s a big risk entrusting your operations to them.
but that would cause an explosion of
out-of-the-box point apps
With limited
customization
capabilities
That can’t cope with
the complexity of your
organization
And aren’t
well integrated

26. or go for a major
investment in bpm
2
Business process management platforms promise to give business
people the power to re-tool processes. But they haven’t really
delivered on their time and money saving promises.
Traditional BPM initiatives are expensive, time-consuming; take a long
time to get underway, and require a whole lot of IT involvement.

27. Let’s face it: both of these options
have been around for years.
And neither of them has been great
at fixing the process execution gap.
In fact, it’s worse than ever.

28. If you’re going to have half a chance of addressing
the broken process epidemic,
you need a different way to close
the process execution gap

29. And find a tool that finally
empowers the people who care
about great processes to not only
design, but also deliver them.
Rather than relying on IT to do all
the coding work to make it happen.
I’m ready for this!

30. It would have to be a platform that:
so what would that
tool have to look like?

31. letting process owners design and deploy workflows and apps.
enables the right people

32. by enabling a “test & learn” approach to see what really works,
without prohibitive upfront costs or technical barriers.
minimizes risk

33. and deliver value quickly.
You’ve got no time to waste.
is fast to deploy

34. Your business is unique. You can’t settle for standard solutions
where only customization will do.
handles complexity

35. Markets are constantly changing and hard-coded processes
were never a good idea in the first place.
embraces agility

36. There’s no time or money for expensive systems integration.
A process tool needs to safely and easily integrate with your existing
systems without needing heavy lifting from IT
plays well with others

37. ...so that the people
who own the broken processes
will – at long last –
also be able to fix them.
damn good
this is great news
top stuff

38. And the people fizzing with ideas for groundbreaking
new processes will actually be able to implement them.

39. in the new world created by
such a process fixing platform:

40. process people make
elegant solutions happen -
over and over again

41. processes are designed around
customer expectations,
not IT limitations

42. your business finally addresses
all the challenges you thought
you’d never be able to tackle

43. IT gets on with its
big picture

44. your business improves
communication, delights
customers, enables staff, streamlines
workflows, saves money, moves fast...

45. ...And finally does all the wonderful
things that will make it worthy of a
visionary process ninja like you.
so worth it

46. We’re MATS
and we empower process ninjas.

47. Our Low-code, test-and-learn BPM software,
MATS, gives the power of process improvement
to the people who know processes best.

48. MATS takes the cost and risk out of process
innovation initiatives. It lets you design,
deploy and tweak processes and apps until
they work for you – without ever having to
ask IT to write a single line of code.

49. It’s empowering process ninjas in all kinds of
organizations to go above and beyond customer
expectations, one process at a time.
And it can do the same for you.

50. CLOSE THAT PROCESS
EXECUTION GAP...
Dive in to the definitive guide
to process innovation using
Low-code platforms
DIVE IN NOW
www.matssoft.com