2. Where We Begin, Culture-Wise
• Hierarchically structured
• Inwardly focused
• Passive
• Averse to change
• Blameful
• Fearful
• Locked into rigid work units
• Encouraging dependence rather than self-sufficiency
3. Where We Wanted To Head
• Organized, but not hierarchically
• Actively involved in the campus and the national community
• Self-analyzing, self-correcting, self-sufficient, but not self-
centered
• Communicative
• Cooperative across functional lines
• Appreciative of each other’s efforts
• A learning organization
• Effective and efficient
• Joyous
4. How We Got There
• Developing a common vision, mission and plan and
writing them down
• Measuring progress, celebrating successes
• Openly analyzing failures and trying again
• Training—both skills and conflict resolution
• Giving honest feedback about performance,
rewarding good work
• Using work restructuring techniques
• Laughing a lot!
5. Reinforcing the Culture
• Retreats or Advances
• All Hands Meetings
• Great Place to Work Committee
• The Golf Cart
• Learning to tap dance
• The “what constitutes good
service”
discussion
• Hero worship sign
6. Oft Repeated Inspiration
• In essentials, unity
(hence, mutually agreed upon mission, principles,
goals and plans)
• In non-essentials, freedom
(hence a flat organization in which people feel free to
decide how to do the agreed upon work)
• In all, charity
(hence parties, laughter, appreciation of each other)
