1. SURESH KUMAR CHANGRA
RZ‐98, Block‐B, Raghu Nagar; Dabri Ext.East, New Delhi‐l 10045
Contact: +91 991193643; Email: sharvanchangra@gmail.com; Date of Birth: 15th Feb, 1972
HEADLINE
Hospitality Industry Professional
SUMMARY
I am an ambitious Hospitality Industry Professional with experience of 15+ years across Floor
Management, Guest Management, General Administration, Training & Development and Customer
Relations. I have expertise in developing procedures, service standards and operational policies as per
hospitality standards while planning & implementing effective control measures for cost efficiency
across the units. I am skilled in managing team performance by constantly monitoring quality aspects
and empowering and guiding members to achieve and surpass goals. I possess passion for excellence
and the ability to anticipate & meet guests’ needs and an insatiable desire to attain the highest levels of
quality and service standards.
In the course of my association as a Captain with Radisson Club Lounge, I have been shouldering the
responsibility of handling guests and International clients, increasing guest satisfaction and evaluating
the feedback for further improvisations. My basic objective is to go an extra mile for ensuring the
development of the team and utilize my knowledge and experience for finding techniques and solutions
for enhanced productivity. I have been consistently working toward the achievement of operational
standards by providing significant inputs for the development of strategic plans and reviews.
My Expertise lies in making visible contribution to raise productivity with deft application of personnel and
administrative skills and competence in all the aspects of Hotel Operations. With keen Hospitality
acumen, my objective is to establish a successful career and add value to the organization through my
knowledge and learning ability. I always endeavour to strive for quality and apply process and discipline
towards optimizing performance. With my multitude of competencies and cross functional work
experience, I am confident to carry forward any company’s vision & objectives with sufficient ease by
using my analytical, administrative and managerial skills.
SKILLS
Hospitality ● Floor Management ● General Admin ● Coordination Skills ● Facilities Management ●
Relationship Management ● Time Management
EXPERIENCE
Company Name ‐ Radisson Club Lounge
Titles ‐ Captain

2.
Description ‐
Responsible for client relationship management to assure satisfactory service and speedy problem
solving.
Inspecting cleanliness and proper set up. Enforcing compliance with the highest standards of
customer service.
Conducting hygiene inspections while providing feedback to the operating staff for gaps in actual vs
standardized norms.
Performing other duties as assigned to assist the department in obtaining and maintaining its
mission.
Providing regular training sessions to the new incumbents as well as updating the existing ones.
Managing operations and ensuring maximum customer satisfaction through providing quality
service, value‐added service & an experience of difference from the rest.
Adhering to all safety and sanitation regulations of the hospitality systems and procedures and
training the team pertaining to the same.
Other Experiences
Radisson Hotel New Delhi as an F&B Associate, June 1999.
Completed Apprentice Training at Imperial Hotel, New Delhi
Worked in I’‐Ching the Chinese restaurants as F&B Associate from Feb’2007 till Jan’2009
Worked in coffee shop (NYC) as F&B Associate Jan’2002 to Oct’2003.
Worked with The Great Kebab Factory oct’2003 till Feb’2007
Trainings
Attend Lecture on “Tasting Notes of Scotch Whiskey” delivered by a visiting Lecturer of famous
Grouse Group.
Attend several other training classes, some of which include Cocktails and Mock tails preparations,
Personality Development.
Trainer of Personality Development & Grooming Standards.