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Customer Case Studies
OUT OF AFRICA




Cobus Burgers
CEO - NETCB
cobus.burgers@netcb.com
African Customer Case Studies

    •   Pasco Risk

    •   South African Reserve Bank

    •   National Department of Home...
Pasco Risk - TravelSafe
PASCO Risk – TravelSafe

    •   Provides Protective Intelligence

    •   Travel Management

    •   Safety, Security and...
PASCO Risk – The Requirement

    •   Collaboration Platform for Consultants to
        intelligence information

    •   ...
PASCO Risk – The Solution

    •   Novell Teaming and Novell GroupWise selected as
                        ®              ...
PASCO Risk – The Solution

    •   Novell Identity Manager User Application is used by customers to self
                 ...
South African Reserve Bank
South African Reserve Bank

    •   Central Bank of South Africa

    •   Novell GroupWise Customer since 1994
           ...
SA Reserve Bank – Requirement

     •   Simplify e-mail account provisioning

     •   Synchronise passwords with Active D...
SA Reserve Bank – Solution

     •   Novell Identity Manager selected for provisioning to
                         ®
     ...
Department of Home Affairs - ZA
Department of Home Affairs – ZA

     •   Services over 50 million citizens

     •   Over 400 service offices

     •   N...
DHA – Challenges

     •   Novell GroupWise system not well designed
                        ®                  ®




    ...
DHA – Requirements

     •   Redesign of Novell GroupWise system
                                           ®   ®




    ...
DHA – Solution

     •   A distributed design was adopted for the 9 Provinces
     •   A centrally hosted Web Access with ...
DHA – Solution

     •   XEN virtualisation was used in the Data Centre
     •   Novell GroupWise was migrated to the SUSE...
Unpublished Work of Novell, Inc. All Rights Reserved.
This work is an unpublished work and contains confidential, propriet...
Novell GroupWise: Partner Success
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Novell GroupWise: Partner Success

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Thousands of customers have stepped up to the next generation of Novell GroupWise. Why? They're plugging in and turning on in this highly connected workspace that leverages Web resources to enhance collaboration. Attend this session to hear from some of the experienced partners who sell and support Novell GroupWise. They'll share a look at recent customer successes with the product and provide you with details on the real-world collaboration challenges it solves.

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Novell GroupWise: Partner Success

  1. 1. Customer Case Studies OUT OF AFRICA Cobus Burgers CEO - NETCB cobus.burgers@netcb.com
  2. 2. African Customer Case Studies • Pasco Risk • South African Reserve Bank • National Department of Home Affairs 2 © Novell, Inc. All rights reserved.
  3. 3. Pasco Risk - TravelSafe
  4. 4. PASCO Risk – TravelSafe • Provides Protective Intelligence • Travel Management • Safety, Security and Protection • Crisis Response • TravelSafe for Women • President's Club 4 © Novell, Inc. All rights reserved.
  5. 5. PASCO Risk – The Requirement • Collaboration Platform for Consultants to intelligence information • Input mechanism to collect filtered information from thousands of RSS feeds for analysis • Secure Access for Consultants from anywhere in the world • Secure Provisioning and Access to customers to gain access to authorized and published content 5 © Novell, Inc. All rights reserved.
  6. 6. PASCO Risk – The Solution • Novell Teaming and Novell GroupWise selected as ® ® Collaboration Platform • Custom application was developed to publish RSS content into Teaming Folders • Novell Identity Manager is used to provision staff AND customer accounts 6 © Novell, Inc. All rights reserved.
  7. 7. PASCO Risk – The Solution • Novell Identity Manager User Application is used by customers to self ® provision their own users up to their maximum allowed subscription • Drupal was used as customer facing web front with RSS feeds and other content subscription into Teaming • Novell Access Manager was used to secure internal web applications. ™ 7 © Novell, Inc. All rights reserved.
  8. 8. South African Reserve Bank
  9. 9. South African Reserve Bank • Central Bank of South Africa • Novell GroupWise Customer since 1994 ® ® • About 2000 users • Fully Clustered Environment • Multiple Platforms in use 9 © Novell, Inc. All rights reserved.
  10. 10. SA Reserve Bank – Requirement • Simplify e-mail account provisioning • Synchronise passwords with Active Directory • Ensure that the HR system is the authoritative source 10 © Novell, Inc. All rights reserved.
  11. 11. SA Reserve Bank – Solution • Novell Identity Manager selected for provisioning to ® ™ Novell GroupWise and Active Directory ® • Password Self-help services implemented with GroupWise on LDAP Authentication • Account Provisioning and de-provisioning taking place based upon user HR record 11 © Novell, Inc. All rights reserved.
  12. 12. Department of Home Affairs - ZA
  13. 13. Department of Home Affairs – ZA • Services over 50 million citizens • Over 400 service offices • Nine main service centres • Service locations in 130 countries • Head Office in Pretoria, South Africa • About 6500 users • Novell GroupWise customer since 1997 ® ® 13 © Novell, Inc. All rights reserved.
  14. 14. DHA – Challenges • Novell GroupWise system not well designed ® ® • Novell GroupWise centralised over a 2Mb/s link connected to the rest of the world for 6500 accounts • Slow response, NetWare platforms outdated, no failover ® • Multiple Trees for users • 6000 ghost accounts • Large mailboxes (One was 570 GB and another 245 GB) • Total Post Office size – 2.5 Terrabytes • Service delivery suffers because of poor communications infrastructure 14 © Novell, Inc. All rights reserved.
  15. 15. DHA – Requirements • Redesign of Novell GroupWise system ® ® • Provide for High Availability • Upgrade to Novell GroupWise 8 • Migration to Linux • Stable Messaging Infrastructure required for the Soccer World Cub 2010 15 © Novell, Inc. All rights reserved.
  16. 16. DHA – Solution • A distributed design was adopted for the 9 Provinces • A centrally hosted Web Access with High Speed bandwidth was implemented • Head Office was Virtualised for low IO Novell ® GroupWise Services ® • Post Offices were clustered “GroupWise was made available to very remote regions within South Africa” 16 © Novell, Inc. All rights reserved.
  17. 17. DHA – Solution • XEN virtualisation was used in the Data Centre • Novell GroupWise was migrated to the SUSE Linux ® ® ® Enterprise Server Platform • Regional user accounts were moved to the regional post offices • Novell Identity Manager was used to consolidate the trees and identify the Ghost Accounts “The communications infrastructure provided by GroupWise 8 ensures that South Africa is ready for 2010” 17 © Novell, Inc. All rights reserved.
  18. 18. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

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