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PERSONALITYTYPE
What is Personality?
Personality
The sum total of ways in which an individual reacts
and interacts with others.
PersonalityTraits
Enduring characteristics
that describe an
individual’s behavior.
Personality
Determinants
• Heredity
• Environment
• Situation
The Myers-BriggsType Indicator
Personality Types
• Extroverted vs. Introverted (E or I)
• Sensing vs. Intuitive (S or N)
• Thinking vs. Feeling (T or F)
• Judging vs. Perceiving (P or J)
Myers-BriggsType Indicator (MBTI)
A personality test that taps four characteristics and
classifies people into 1 of 16 personality types.
Myers-
Briggs
Sixteen
Primary
Traits
The Big Five Model of Personality
Dimensions
Extroversion
Sociable, gregarious, and assertive
Agreeableness
Good-natured, cooperative, and trusting.
Conscientiousness
Responsible, dependable, persistent, and organized.
Openness to Experience
Imaginativeness, artistic, sensitivity, and intellectualism.
Emotional Stability
Calm, self-confident, secure (positive) versus nervous, depressed,
and insecure (negative).
Major PersonalityAttributes Influencing
OB
• Locus of control
• Machiavellianism
• Self-esteem
• Self-monitoring
• Risk taking
• Type A personality
Locus of Control
Locus of Control
The degree to which people believe they
are masters of their own fate.
Internals
Individuals who believe that they
control what happens to them.
Externals
Individuals who believe that
what happens to them is
controlled by outside forces
such as luck or chance.
Machiavellianism
Conditions Favoring High Machs
• Direct interaction
• Minimal rules and regulations
• Emotions distract for others
Machiavellianism (Mach)
Degree to which an individual is pragmatic,
maintains emotional distance, and believes
that ends can justify means.
Self-Esteem and Self-Monitoring
Self-Esteem (SE)
Individuals’ degree of liking
or disliking themselves.
Self-Monitoring
A personality trait that measures
an individuals ability to adjust
his or her behavior to external,
situational factors.
Risk-Taking
• High Risk-taking Managers
• Make quicker decisions
• Use less information to make decisions
• Operate in smaller and more entrepreneurial organizations
• Low Risk-taking Managers
• Are slower to make decisions
• Require more information before making decisions
• Exist in larger organizations with stable environments
• Risk Propensity
• Aligning managers’ risk-taking propensity to job requirements should be beneficial to
organizations.
PersonalityTypes
Proactive Personality
Identifies opportunities,
shows initiative, takes
action, and perseveres
until meaningful change
occurs.
Creates positive change
in the environment,
regardless or even in
spite of constraints or
obstacles.
Achieving Person-Job Fit
Personality Types
• Realistic
• Investigative
• Social
• Conventional
• Enterprising
• Artistic
Personality-Job FitTheory
(Holland)
Identifies six personality
types and proposes that
the fit between personality
type and occupational
environment determines
satisfaction and turnover.
Holland’s
Typology of
Personality
and
Congruent
Occupations
E X H I B I T
4–2
Relationshi
ps among
Occupatio
nal
Personality
Types
E X H I B I T
4–3
Emotions-Why EmotionsWere Ignored in
OB
• The “myth of rationality”
• Organizations are not emotion-free.
• Emotions of any kind are disruptive to organizations.
• OriginalOB focus was solely on the effects of strong negative emotions that interfered
with individual and organizational efficiency.
WhatAre Emotions?
Moods
Feelings that tend to be
less intense than emotions
and that lack a contextual
stimulus.
Emotions
Intense feelings that are
directed at someone or
something.
Affect
A broad range of emotions that
people experience.
Felt versus Displayed Emotions
Felt Emotions
An individual’s actual emotions.
Displayed Emotions
Emotions that are organizationally
required and considered appropriate
in a given job.
Emotion Dimensions
• Variety of emotions
• Positive
• Negative
• Intensity of emotions
• Personality
• Job Requirements
• Frequency and duration of emotions
• How often emotions are exhibited.
• How long emotions are displayed.
Gender and Emotions
• Women
• Can show greater emotional expression.
• Experience emotions more intensely.
• Display emotions more frequently.
• Are more comfortable in expressing emotions.
• Are better at reading others’ emotions.
• Men
• Believe that displaying emotions is inconsistent with the male image.
• Are innately less able to read and to identify with others’ emotions.
• Have less need to seek social approval by showing positive emotions.
External Constraints on Emotions
Organizational
Influences
Cultural
Influences
Individual
Emotions
Affective EventsTheory (AET)
E X H I B I T
4–5
OB Applications of Understanding
Emotions
• Ability and Selection
• Emotions affect employee effectiveness.
• Decision Making
• Emotions are an important part of the decision-making process in organizations.
• Motivation
• Emotional commitment to work and high motivation are strongly linked.
• Leadership
• Emotions are important to acceptance of messages from organizational leaders.
OB Applications… (cont’d)
• Interpersonal Conflict
• Conflict in the workplace and individual emotions are strongly intertwined.
• Customer Services
• Emotions affect service quality delivered to customers which, in turn, affects customer
relationships.
• DeviantWorkplace Behaviors
• Negative emotions lead to employee deviance (actions that violate norms and threaten
the organization).
• Productivity failures
• Property theft and destruction
• Political actions
• Personal aggression
OB Applications… (cont’d)
• Interpersonal Conflict
• Conflict in the workplace and individual emotions are strongly intertwined.
• Customer Services
• Emotions affect service quality delivered to customers which, in turn, affects customer
relationships.
• DeviantWorkplace Behaviors
• Negative emotions lead to employee deviance (actions that violate norms and threaten
the organization).
• Productivity failures
• Property theft and destruction
• Political actions
• Personal aggression
Ability and Selection
• Emotional Intelligence (EI)
• Self-awareness
• Self-management
• Self-motivation
• Empathy
• Social skills
• Research Findings
• High EI scores, not high IQ
scores, characterize high
performers.
Emotional Intelligence
An assortment of
noncognitive skills,
capabilities, and
competencies that
influence a person’s
ability to succeed in
coping with
environmental
demands and
pressures.

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Personality Types Explained

  • 2. What is Personality? Personality The sum total of ways in which an individual reacts and interacts with others. PersonalityTraits Enduring characteristics that describe an individual’s behavior. Personality Determinants • Heredity • Environment • Situation
  • 3. The Myers-BriggsType Indicator Personality Types • Extroverted vs. Introverted (E or I) • Sensing vs. Intuitive (S or N) • Thinking vs. Feeling (T or F) • Judging vs. Perceiving (P or J) Myers-BriggsType Indicator (MBTI) A personality test that taps four characteristics and classifies people into 1 of 16 personality types.
  • 5. The Big Five Model of Personality Dimensions Extroversion Sociable, gregarious, and assertive Agreeableness Good-natured, cooperative, and trusting. Conscientiousness Responsible, dependable, persistent, and organized. Openness to Experience Imaginativeness, artistic, sensitivity, and intellectualism. Emotional Stability Calm, self-confident, secure (positive) versus nervous, depressed, and insecure (negative).
  • 6. Major PersonalityAttributes Influencing OB • Locus of control • Machiavellianism • Self-esteem • Self-monitoring • Risk taking • Type A personality
  • 7. Locus of Control Locus of Control The degree to which people believe they are masters of their own fate. Internals Individuals who believe that they control what happens to them. Externals Individuals who believe that what happens to them is controlled by outside forces such as luck or chance.
  • 8. Machiavellianism Conditions Favoring High Machs • Direct interaction • Minimal rules and regulations • Emotions distract for others Machiavellianism (Mach) Degree to which an individual is pragmatic, maintains emotional distance, and believes that ends can justify means.
  • 9. Self-Esteem and Self-Monitoring Self-Esteem (SE) Individuals’ degree of liking or disliking themselves. Self-Monitoring A personality trait that measures an individuals ability to adjust his or her behavior to external, situational factors.
  • 10. Risk-Taking • High Risk-taking Managers • Make quicker decisions • Use less information to make decisions • Operate in smaller and more entrepreneurial organizations • Low Risk-taking Managers • Are slower to make decisions • Require more information before making decisions • Exist in larger organizations with stable environments • Risk Propensity • Aligning managers’ risk-taking propensity to job requirements should be beneficial to organizations.
  • 11. PersonalityTypes Proactive Personality Identifies opportunities, shows initiative, takes action, and perseveres until meaningful change occurs. Creates positive change in the environment, regardless or even in spite of constraints or obstacles.
  • 12. Achieving Person-Job Fit Personality Types • Realistic • Investigative • Social • Conventional • Enterprising • Artistic Personality-Job FitTheory (Holland) Identifies six personality types and proposes that the fit between personality type and occupational environment determines satisfaction and turnover.
  • 15. Emotions-Why EmotionsWere Ignored in OB • The “myth of rationality” • Organizations are not emotion-free. • Emotions of any kind are disruptive to organizations. • OriginalOB focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency.
  • 16. WhatAre Emotions? Moods Feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotions Intense feelings that are directed at someone or something. Affect A broad range of emotions that people experience.
  • 17. Felt versus Displayed Emotions Felt Emotions An individual’s actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.
  • 18. Emotion Dimensions • Variety of emotions • Positive • Negative • Intensity of emotions • Personality • Job Requirements • Frequency and duration of emotions • How often emotions are exhibited. • How long emotions are displayed.
  • 19. Gender and Emotions • Women • Can show greater emotional expression. • Experience emotions more intensely. • Display emotions more frequently. • Are more comfortable in expressing emotions. • Are better at reading others’ emotions. • Men • Believe that displaying emotions is inconsistent with the male image. • Are innately less able to read and to identify with others’ emotions. • Have less need to seek social approval by showing positive emotions.
  • 20. External Constraints on Emotions Organizational Influences Cultural Influences Individual Emotions
  • 21. Affective EventsTheory (AET) E X H I B I T 4–5
  • 22. OB Applications of Understanding Emotions • Ability and Selection • Emotions affect employee effectiveness. • Decision Making • Emotions are an important part of the decision-making process in organizations. • Motivation • Emotional commitment to work and high motivation are strongly linked. • Leadership • Emotions are important to acceptance of messages from organizational leaders.
  • 23. OB Applications… (cont’d) • Interpersonal Conflict • Conflict in the workplace and individual emotions are strongly intertwined. • Customer Services • Emotions affect service quality delivered to customers which, in turn, affects customer relationships. • DeviantWorkplace Behaviors • Negative emotions lead to employee deviance (actions that violate norms and threaten the organization). • Productivity failures • Property theft and destruction • Political actions • Personal aggression
  • 24. OB Applications… (cont’d) • Interpersonal Conflict • Conflict in the workplace and individual emotions are strongly intertwined. • Customer Services • Emotions affect service quality delivered to customers which, in turn, affects customer relationships. • DeviantWorkplace Behaviors • Negative emotions lead to employee deviance (actions that violate norms and threaten the organization). • Productivity failures • Property theft and destruction • Political actions • Personal aggression
  • 25. Ability and Selection • Emotional Intelligence (EI) • Self-awareness • Self-management • Self-motivation • Empathy • Social skills • Research Findings • High EI scores, not high IQ scores, characterize high performers. Emotional Intelligence An assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures.